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Rated 4.0 out of 5 by 92 reviewers.
Rated 4.0 out of 5.0 by Noisy refrigerator. Good front desk service. The room was clean and comfortable, but the refrigerator was loud and not a constant sound. It kept waking me up. My second stay, I requested a different room, and that one had a quiet refrigerator. Much better. Breakfast closes too early. July 23, 2013
Rated 3.0 out of 5.0 by tub/bed tub was not cleaned very well - sheets were badly pilled. July 17, 2013
Rated 5.0 out of 5.0 by Just what you expect..... Excellent stay, room was clean and comfortable, the hotel was quiet at night. The breakfast was outstanding, my family and I were very impressed with all the many different options and it tasted great. Great experience! July 6, 2013
Rated 3.0 out of 5.0 by Overall I did enjoy my stay but here are a few suggestions for improving the experience. Upon checking in on 3 June 2013, I did a customary check out of the facility, where things are and what is available to me as a guest. They did have a pool, it was nice looking, no spa or hot tub on property. I next looked at the exercise room or mini gym it's condition was less than satisfactory. In the gym itself it had 2 treadmills, one totally is inoperable, the other is somewhat-you have to reset the treadmill by unplugging it from the wall and plugging it back in, then you apply the quick start button, then you use your own legs to get the belt started and it does not in my mind work accurately. The floor is hard and not padded at all, no free weights or elliptical are available on property. I, like many other guests during my stay reported these issues to the front desk and were promptly written down and reported to management, in the middle of my stay I wrote an email to Stacy who is the general manager and I was told that my concerns were passed onto the owner, but before I left nothing was ever done about this. So I did what I could as far as fitness. I would like to applaud the staff, Barry, Sara, Catalin and Aaron-they tried very hard to make my stay memorable-the room maintenance staff Colleen, Nara both exemplary young ladies and they treated me like I was at home and I appreciate that. One last suggestion-the desk did say they had a cooperative agreement with a local gym, but it costs 5.00 a day to go to it, if you have an inadequate gym you might want to waive that fee to satisfy the guests you have on property. July 4, 2013
Rated 3.0 out of 5.0 by Broken toilet Reported problem in morning. Was not fixed when we returned in late afternoon. Had to change to another room farther away from our car and upstairs due to toilet not flushing. Then that room's a/c kept cycling on and off without the fan continuing to run (we like to have the fan on all night). Also would choose a hotel with a hot tub next time.Too costly for what we received. July 3, 2013
Rated 1.0 out of 5.0 by Do not stay here Go some where else. We had a reservation and tried to check in at 2pm. We were told our room (2 beds) wasn't ready. I asked if there were any 2 bed rooms that were ready. I was told no. Our room would be ready in 30 minutes. We waited in the lobby until 2:30 and I asked again. Again I was told it would be about 30 minutes. At 3pm I asked again and was again told no. The manager came up and asked what I needed. I told him. He found us a room, that had been available the whole time. He didn't seem bothered that we'd been kept waiting for an hour. June 28, 2013
Rated 5.0 out of 5.0 by Nice Place We stayed on my priority points for a bowling tournament. The staff was very pleasant. Great surprise was the mall across the highway which offered a variety of places to eat. June 7, 2013
Rated 5.0 out of 5.0 by peaceful place Tucked away on a quiet back street but a short peacful walk to some eating places, I asked for the quiet crumpy old man section to keep the basket ball teams away from me and they did well. I got 2 comfortble nights sleep . It's all I ask for. I'm a happy guy May 24, 2013
Rated 5.0 out of 5.0 by Great service Aaron was very accommodating, I asked to view the different style rooms and Aaron set that up for me. All of the staff are very pleasant, makes one want to come back again...Nice place to stay when away. For those with food allergies, having something other than bagged/carton eggs or the pre-cooked eggs are not edible. It would be nice to have "real" hard boiled eggs, still in the shell, the ability to order eggs cooked. May 8, 2013
Rated 4.0 out of 5.0 by Business Travel I was at this property because it took me close to where I was conducting business. I found the room to be clean and comfortable. Upon walking into the room, there was a very refreshing smell. I must say, it was likely the cleanest, most comforting smell I have experienced in any hotel room and I travel frequently for business. very impressed with that. I was a bit surprised that the television, albeit had a lot of channel variety, did not offer regular ESPN. All around, it was a pleasant stay and I would recommend this property to others. April 22, 2013
Rated 5.0 out of 5.0 by Front Desk Representative was courteous, helpful and working hard! Pool is small and no hot tub which was disappointing to my teenagers. Room was nice however I did find hairs from previous guest in many locations in our bathroom. Beds were comfortable and room was spacious. The front desk person was working all alone and hustling to get everyone taken care of and happy. He deserves a raise! April 12, 2013
Rated 3.0 out of 5.0 by Staycation We booked this room for our Spring Break staycation for one night with our niece and my son who is home on leave from the military. We specifically were interested in the pool. We tried to check in at 3:15 pm (when check-in was at 3 pm) and had to wait for our room to be ready until 4 pm. That was 1 hour of pool time for the kids that was lost. When we got to our room, there were only 3 towels for the 4 of us (even though I had specified 4 people when I made the reservation AND at check-in). We called down and the towels arrived a short time later. That night, after dinner and more pool time, we pulled out the couch for the niece to sleep on and there was no bedding on the couch or in the closet. When we called down to have it brought up, we were told that she was alone and couldn't bring it up to us. We were all in our pj's and someone had to get dressed to go downstairs to retrieve the bedding. The next morning, we called down to see if we could use the pool earlier than the opening time (10 am) and were told that it had been open since 8 am (???). The pool water was cold and so was the pool room. Pretty disappointed in our stay. April 11, 2013
Rated 5.0 out of 5.0 by Outstanding staff and team accommodating This location was very accommodating for our team. Barry and Aaron went above and beyond to help us with everything we needed. Breakfast was great and very nice rooms. Team loved the pool! April 4, 2013
Rated 4.0 out of 5.0 by Comfortable This location was comfortable and accommodating. There had been some issues with our company's multiple reservations and they were taken care of by friendly staff. The rooms are spacious and comfortable. The fitness center is a little lacking and the carpets in the halls could use some attention. March 4, 2013
Rated 5.0 out of 5.0 by Wonderful staff I have stayed at the Holiday Inn Express on West Road several times this past year. The staff is wonderful, and very helpful. They will help with directions, and follow up on the comfort of their clients. March 1, 2013
Rated 2.0 out of 5.0 by Poor service When I checked in the guy at the front desk was more interested in watching sports center instead of taking care of me. Breakfast choices were poor and there we no refrigerators or micro waves in the room. I will not return. February 27, 2013
Rated 5.0 out of 5.0 by Comfortable bed, relaxing, great customer service I would recommend this hotel to anyone. This is our second time staying here and we will be back. Very quiet, and relaxing. The beds are VERY comfortable. Very clean and a nice atmosphere when you enter the lobby. The breakfast was very appealing, and the children loved the pool. Lots of restaurants and shopping in the area. Highly recommended! February 19, 2013
Rated 4.0 out of 5.0 by A little hard to find, but worth the effort This property is off the beaten path a bit - and the directions aren't very well marked, but after finally finding it, I decided that if my son ends up at MSU - this is where we will stay every time. Just a few minutes from campus and great shopping and restaurants, but out of the way enough to be quiet. Very clean with friendly, helpful staff and a large breakfast area. We were really pleased. I would just recommend that they mark the directions from the freeway more clearly and light up the drive - it was very easy to miss on a snowy Michigan night. February 7, 2013
Rated 4.0 out of 5.0 by ho hum food Breakfast food at the expresses is getting in need of a facelift. While I appreciate the fact it is "Free" I am finding my self driving to a local breakfast joints. February 5, 2013
Rated 5.0 out of 5.0 by good location,resturants close by motel is in an area thats not noisey and not traffic ridden.I stayed there for a while and would recommend it! January 29, 2013
Rated 5.0 out of 5.0 by Awesome bed and pillows! The bed was so comfortable and the pillows ROCK! We had an issue with our coffee pot and I went to the front desk and before I could get back to my room it was handled. WOW!!! January 23, 2013
Rated 2.0 out of 5.0 by Old and wore out No fridge or micro wave in room. Every day had to get new keys made. No equipment in exercise room and pool cool. Staff not very freindly and couldn't due anything but a[poligize. I would not stay there again or recomend it to a freind. January 16, 2013
Rated 5.0 out of 5.0 by Nice place to stay I will be the first to admit that I am not usually impressed with hotels. Our experience/stay here however, was almost perfect. The only draw back was being next to the "water" room and listening to the hum on the other side of the wall for 3 days. The breakfast room attendant did an outstanding job and Anthony at the front desk went above and beyond for us. Housekeeping did a great job and were friendly. Can't say enough positive things about this hotel. January 10, 2013
Rated 4.0 out of 5.0 by Quiet and relaxing. We stayed here on a football weekend and expected it to be noisy but it was very quiet. The room was larger than we expected and the bed was very comfortable. All together, a very relaxing stay! October 20, 2012
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