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Rated 4.5 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by Convenient location Very friendly and helpful staff. Excellent room conditions and very good wifi. Pool looked small, so not used. Breakfast fare available, with a pancake maker, bagels, toast, juice, coffee/tea and yogurt. Limited fruit options. June 23, 2014
Rated 1.0 out of 5.0 by Fitness Room I travel a lot and like to get up early to complete my workout. The man at the front desk in the morning would not allow me to enter the fitness room prior to 5AM and when I tried to enter at 5AM with my rm key the door would not unlock. Other hotels I stay at would always let me in the fitness room early. He told me 4AM is too early and there are other rooms above the fitness room. I informed him I would only ride the bike with the sound off. It didn't matter. I will never stay at this hotel again. June 16, 2014
Rated 5.0 out of 5.0 by Fine place to stay and great breakfast area It was the very good quality that I have come to expect from the Holiday Inn Express. Although the breakfast selection was normal, the staff kept all the hot food fresh and clean better than I have ever experienced. June 15, 2014
Rated 5.0 out of 5.0 by Memorial Day Weekend Visiting family in the area. Very pleasant stay; nice, quiet, affordable accommodations that were handicap accessible. June 9, 2014
Rated 5.0 out of 5.0 by Golf weekend Great hotel. Well located. Very clean and comfortable. Friendly helpful staff especially Greg at the Front Desk and Jeannine in the Breakfast room. Perfect spot for a Syracuse getaway of any kind. We will definitely come back. June 4, 2014
Rated 5.0 out of 5.0 by Great place to stay Great hotel. Clean, quiet and great staff. The breakfast and the kitchen staff were great. June 4, 2014
Rated 5.0 out of 5.0 by All You Need As Expected. Hotel is clean and quiet. Breakfast on the weekend is very busy. They can use more than one person when hotel is at full capacity. June 4, 2014
Rated 5.0 out of 5.0 by Great Staff and Hotel!! My husband I were here on a business trip. We stay at numerous locations throughout the US and this was by far the cleanest and nicest hotel we have stayed in! We will be staying here the next time we are in town. Great staff, very accommodating to the guests needs, very friendly and welcoming. Breakfast was very good and rooms very comfortable! May 14, 2014
Rated 5.0 out of 5.0 by Very comfortable Right next to a really GREAT restaurant! I was kinda disappointed in the workout room...but overall a really nice, clean hotel. May 5, 2014
Rated 5.0 out of 5.0 by Guest Artist was happy with accommodations. Central NY Decorative Artists have used your hotel for our guest artists for the last 4 years. We have always had a good review from the artists. All of these artists travel frequently and stay in hotels. We will continue to book through Holiday Inn Express. April 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed, clean room I enjoyed my stay at the Holiday Inn in Syracuse. And now that my child will be attending Syracuse University I'm sure I'll be back. The room was comfortable and clean. And the breakfast had a lot of variety and there was plenty of food available. April 19, 2014
Rated 3.0 out of 5.0 Not a 4.6 rating Would have liked two king size beds in the room which I don't think they offer. The pillows were very comfortable. There was a constant humming in the room which we could not identify and it was hard to fall asleep. Compared to other HIE I stayed at the price was too expensive. The biggest downfall is the high tension wires right outside the back of the hotel. April 7, 2014
Rated 5.0 out of 5.0 by excellent service and facilities. I had a very long stay here and i would recommend this location to everyone. The entire staff here are so friendly and caring. I feel as though in the long stay I have made new friends in life. The general manager Sarah is outstanding and so is all of her team members here. Thank you for the wonderful stay. April 4, 2014
Rated 5.0 out of 5.0 by convenient and quick They do a great job for the business traveler; check in and check out is quick and the breakfast buffet is geared right for the person who wants to get in and out quickly March 31, 2014
Rated 4.0 out of 5.0 by Exceptional Front Desk Staff Treated very well - being an IHG Rewards member makes a difference. March 28, 2014
Rated 5.0 out of 5.0 by Nice Home Away From Home Every time I travel to the area I stay at this hotel. The staff are friendly and always willing to help. The breakfast has a great fresh selection. March 18, 2014
Rated 5.0 out of 5.0 by Nice stay Had a nice stay while visiting our family in Syracuse. Plan to stay at DeWitt again for our Easter visit. Easy access off of 690. Pool was warm (yea). Friendly staff. February 24, 2014
Rated 5.0 out of 5.0 by Friendly staff and comfortable rooms I always stay here when visiting the area. The staff is always friendly and attentive to any needs or concerns. The rooms have always been clean and the breakfast fully stocked. February 21, 2014
Rated 5.0 out of 5.0 by Awesome Hotel Nothing but great experience. Would highly recommend. February 15, 2014
Rated 5.0 out of 5.0 by # 1 in Syracuse My preferred Hotel for all my travels to Syracuse, and there are many. The staff and management at this property are simply the best, friendly and welcoming. The cleanliness and attention to detail you will find here are 2nd to none. Breakfast is always great and you will never find a crumb on a counter or table, completely immaculate. My only disappointment is when I don’t plan ahead and the property is sold out and I have to stay elsewhere. Very close to shopping and many restaurants up and down Erie Blvd. January 11, 2014
Rated 5.0 out of 5.0 by Great hotel Great staff This is a great holiday inn express. Starting with the young woman that checked me in very helpful and friendly. Then she made a great dinner recommendation to me!! The breakfast staff was great !! Everything was clean and neat!! will stay here the next time in town December 20, 2013
Rated 5.0 out of 5.0 by clean, great staff, good breakfast All the staff was extremely helpful, but Jeanine in the breakfast room went above and beyond. She really made my stay a great experience. Looking forward to my next stay in Syracuse. December 15, 2013
Rated 5.0 out of 5.0 by Another Great Experience My family and I travel to Syracuse at least 3 times per year to shop at Destiny USA. Even though there are several hotels that are closer to the mall we choose to stay here. It is one of the few hotels that actually have rooms with 2 queen size beds which is nice for our family of 4 on a budget. The staff are great and the breakfast is always good. It is also very close to many great places to eat. December 11, 2013
Rated 5.0 out of 5.0 by GREAT BEDS!!! We frequently stay here due to a relative living in a near by nursing facility. The desk staff are always very welcoming and pleasant. This past stay we were upgraded and the room was so nice! Very clean, and the beds are extremely comfortable!!!!! The complimentary breakfast is always good, refilled frequently and fresh! The woman who we usually see working is very diligent in keeping everything filled and running smoothly! KUDOS!! Don't hesitate!! PS, LOVE the cookies and coffee in the lobby in the evening! November 20, 2013
Rated 5.0 out of 5.0 by Great Stay! I was in town for business and for the price per night this was a great pick. Room was clean and comfortable. There was a desk so I was able to set up my laptop and work at night. Close to target and places to eat. Overall very satisfied with my stay. November 11, 2013
Rated 5.0 out of 5.0 by Nice rooms and good variety for breakfast. Second time staying. A little pricey since it was parents weekend at Syracuse University. Very professional staff, clean rooms, great variety for breakfast. I would recommend to anyone going to the Syracuse area to stay here. November 10, 2013
Rated 4.0 out of 5.0 by Always a good stay We stay here when visiting Syracuse. Although its away from the hotel clusters and from downtown, it is very close to restaurants and shopping in Dewitt, and it is very easy to get onto Rt 690 to take you anywhere. The rooms have always been clean, as has been the room where breakfast is served. I appreciate having coffee generally available all day. Prices are competitive. November 3, 2013
Rated 4.0 out of 5.0 by Could have been prefect! Great place, everything was 5 stars, if it wasn't for the bedwetter plastic sheets that makes you feel like you are sleeping in a ziploc bag... October 26, 2013
Rated 5.0 out of 5.0 by friendly staff ,great breakfast first time staying at this Holiday Inn Express. easy access from 690 with a number of shopping opportunities in the area. would definitely stay here again. October 24, 2013
Rated 4.0 out of 5.0 by clean room, comfortable beds, good breakfast We got a great night's sleep on the comfortable beds. There were quite a few choices for breakfast and the items were replenished quickly. The hotel was located close to the highway exit so it was easy to find. October 23, 2013
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