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Rated 4.5 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 by Fantastic staff and beautiful room The staff were very friendly and helpful.The room was great it was clean and bed was very comfortable. August 4, 2013
Rated 5.0 out of 5.0 by Pleasant stay Pleasant guest services(at check in & out)Clean and quiet Spacious clean room and an excellent complimentary breakfast. Great value. August 1, 2013
Rated 3.0 out of 5.0 by If not for the spider .. This is a nice, clean hotel with huge rooms. The stay would have been perfect if not for the spider on the bed in Room 100. As we were about to dose off for the night, my baby saw a big spider crawling on our bed ... she was screaming and shouting ... and my instinct told me to kill it with my slippers ... which I did. Our little one was really cared and just kept on crying. I reported this to front desk immediately and he apologized and assured me that they have regular pest control come in to check. He moved us to an (almost) adjacent room. We didn't really get to sleep as my baby kept on crying. Needless to say, she was traumatized. I reported the incident again in the morning, this time to the manager and she offered a $25 discount. That's it. End of story. I would like to come back to this hotel but I am worried that unwanted creatures would come crawling on our bed again ... July 12, 2013
Rated 5.0 out of 5.0 by will stay here again Definitely will stay at this HI Express when in the area. Thank you for the great service. July 12, 2013
Rated 5.0 out of 5.0 by One of the nicest hotels we have stayed at We just finished traveling from Colorado to New Hampshire and I have to say that this particular hotel was one of the best that we have stayed at. From the time we checked in till the time we checked out the staff was awesome. I would like to personally thank Bryck for his hospitality and friendliness. This was our third Holiday Inn Express and he was the only one that thanked me for being a Platinum Priority Club member. Not only did he check us in quickly but gave us directions and a list of restaurants that were in the area. If I am ever again in Syracuse I will definitely be staying here. July 5, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. Great Hotel for the money , Good Breakfast and great service. July 5, 2013
Rated 5.0 out of 5.0 by Pleasant night Nice room, nice view, beautiful sunrise. Good breakfast choices. June 27, 2013
Rated 4.0 out of 5.0 by Good Location, Clean Hotel This hotel is in a quiet location even though it is right off the highway. It is in a good location if visiting Syracuse University and also need to get some shopping done with your student. The hotel staff are courteous but not overly friendly. The requests for our room were honored before we arrived which was very nice. It is a very clean hotel and fairly new (I think 4 years old). June 5, 2013
Rated 5.0 out of 5.0 by check in experience WishI could remember the name of the woman on the front desk when we checked in. Excellent service, very prepared for our arrival. Running a touring company and checking in with tired people who just want their room, I can't tell you how important this is to me . May 30, 2013
Rated 4.0 out of 5.0 by Nice facility, poor breakfast Facility is nice, rooms well maintained, appears to be a newer property. Front desk staff very knowledgeable on local restaurants, with several excellent "non-chain" suggestions. Breakfast was poor, burned cheese omelets, cold hot foods, lacking variety. May 28, 2013
Rated 4.0 out of 5.0 by Clean Clean and modern HI Express. Fairly close to the thruway so it's easy for a quick stop. Close enough to downtown and the dome so if the price is right, do not hesitate to stay here. May 21, 2013
Rated 5.0 out of 5.0 by Quality option for business travelers I have stayed here many times while in Syracuse on business. The front desk and overall service is always excellent and my Platinum status is always recognized. Housekeeping is consistently good and I would have no problem recommending this hotel to others. May 5, 2013
Rated 5.0 out of 5.0 by College Visit Our room was clean and spacious, the people were friendly and breakfast was just what you expect at a HIE. This was a personal visit, but I would stay here again, business or otherwise. April 29, 2013
Rated 5.0 out of 5.0 by great time Brought the kids to Syracuse for shopping and swimming! Nice accommodations! April 8, 2013
Rated 5.0 out of 5.0 by Clean and comfortable This Holiday Inn Express is very clean and very comfortable. I especially liked the beds and bathrooms and the fact that they don't use bedspreads (that can not be washed inbetween uses). The breakfast served its purpose though the eggs were a little fake tasting. I would definitely recommend this place and we will definitely stay here again. April 5, 2013
Rated 4.0 out of 5.0 by A good HIE but not a great value I have been at equal properties closer to larger cities for 20% less. Room was very good and breakfast was good average for an HIE. Internet was fast - appreciated. It is a bit off the Interstate for the traveler just passing through. March 28, 2013
Rated 4.0 out of 5.0 by Comfortable, Quiet, Good Service My son and I were there overnight to look at colleges, check in was fast and eay. Staff was very pleasant and accomadating on arrival. Room was spacious, clean and quiet. Definately would go back there again.. February 27, 2013
Rated 4.0 out of 5.0 by clean, efficient We enjoyed our stay. Convenient location to good restaurants, shopping mall and highways. Personnel could not be more helpful, friendly and provided good service in Breakfast room, cleaning the room and front desk help. January 30, 2013
Rated 5.0 out of 5.0 by great experience The hotel is very clean and is close to a lot of food options within walking distance. There is ample well lit parking. I had a suite for my business stay and the room was smartly appointed and kept immaculate. The morning breakfast was very convenient and I was greeted warmly by all staff. January 9, 2013
Rated 5.0 out of 5.0 by Great staff This location is ideal for us when we visit our grand-children. It gives us a good night rest without disturbing our daughters household. We often invite our grandchildren to our room and take them swimming which they absolutely love. January 2, 2013
Rated 5.0 out of 5.0 by Great service and attention by all of the staff Very friendly and helpful staff. Rooms and entire facility are clean and in good shape. We have stayed here many times and will continue to do so in the future. December 14, 2012
Rated 5.0 out of 5.0 by Had a wonderful time We traveled to Syracuse to do some shopping and spent two nights at this HIE. The room was clean and very comfortable. The staff was also friendly and hospitable. The hotel is also well located near shops and restaurants. December 6, 2012
Rated 3.0 out of 5.0 by Uncomfortable bed I was unimpressed with the beds. Each bed in my room had some sort of plastic mattress pad that crinkled, made noise, and felt like laying on a piece of plastic. Plus it made me get really hot at night.. December 4, 2012
Rated 3.0 out of 5.0 by Welcoming and Hospitality Just two weeks before we stayed at the Holiday Inn Express in E. Greenbush and the staff, the breakfast, the room and the hospitality was outstanding. The price was alot better than DeWitt. I think DeWitt could learn some lessons from Greenbush. November 5, 2012
Rated 3.0 out of 5.0 by not a good weekend We stay at this hotel once a year. Great location, great breakfast and a very clean hotel. We thoroughly enjoy staying here. This year we stayed the weekend of October 27-28 2012. The hotel was filled with a High School Marching Band....high school students....high school students. The halls were filled all afternoon/evening/the next morning with loud teenagers which made our stay extremely unpleasant, unrelaxing and overrall, very difficult. Everywhere we went, there were loud, obnoxious teenagers. Breakfast the next morning was also a challenge. I waited in line for 20 minutes to get a coffee...20 minutes. Just as I was about to leave the 20 minute line up and go back to my room, a high school teacher SCREAMED at the top of her lungs for the high school students to move along and allow others to get through the lineup. I don't know what was worse...waiting in the unnecessary line up or being in a room where the teens were being screamed at. Our stay on this weekend was not pleasant. November 5, 2012
Rated 1.0 out of 5.0 by Awful Terribly dirty. Unhelpful staff. Old rooms. Free Breakfast OK. Air conditioning is poor. Barely functional November 3, 2012
Rated 4.0 out of 5.0 by Good The staff was courteous, efficient and super. The breakfast was good, the coffee great. Cookies in the evening were good. October 27, 2012
Rated 4.0 out of 5.0 by Comfortable bed and great service. Hotel was easy to find with good safe parking. Location was great for me and Wegmans was near by. Staff was friendly and the hotel was very clean. I enjoyed my stay. October 26, 2012
Rated 5.0 out of 5.0 by Dependable & Clean I have stayed several times at this HIE, but this was the first time I was alone. Felt very safe and secure with the usual helpful staff. It is a ways from my destination, but that makes it quieter. Next time I want to explore the area past the hotel, Dewitt, I think. Maybe some interesting stores and restaurants? Lots of retail has grown up around this hotel since my first stay in 2009 or 2010. Great breakfast, and very clean. October 20, 2012
Rated 5.0 out of 5.0 by Very clean and comfortable! This hotel was located just a few miles from our destination. It was very clean, comfortable and we always enjoy our stay at the HIE. We would stay here again. October 16, 2012
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