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Rated 4.6 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Nice stay Had a nice stay while visiting our family in Syracuse. Plan to stay at DeWitt again for our Easter visit. Easy access off of 690. Pool was warm (yea). Friendly staff. February 24, 2014
Rated 5.0 out of 5.0 by Friendly staff and comfortable rooms I always stay here when visiting the area. The staff is always friendly and attentive to any needs or concerns. The rooms have always been clean and the breakfast fully stocked. February 21, 2014
Rated 5.0 out of 5.0 by Awesome Hotel Nothing but great experience. Would highly recommend. February 15, 2014
Rated 5.0 out of 5.0 by # 1 in Syracuse My preferred Hotel for all my travels to Syracuse, and there are many. The staff and management at this property are simply the best, friendly and welcoming. The cleanliness and attention to detail you will find here are 2nd to none. Breakfast is always great and you will never find a crumb on a counter or table, completely immaculate. My only disappointment is when I don’t plan ahead and the property is sold out and I have to stay elsewhere. Very close to shopping and many restaurants up and down Erie Blvd. January 11, 2014
Rated 5.0 out of 5.0 by Great hotel Great staff This is a great holiday inn express. Starting with the young woman that checked me in very helpful and friendly. Then she made a great dinner recommendation to me!! The breakfast staff was great !! Everything was clean and neat!! will stay here the next time in town December 20, 2013
Rated 5.0 out of 5.0 by clean, great staff, good breakfast All the staff was extremely helpful, but Jeanine in the breakfast room went above and beyond. She really made my stay a great experience. Looking forward to my next stay in Syracuse. December 15, 2013
Rated 5.0 out of 5.0 by Another Great Experience My family and I travel to Syracuse at least 3 times per year to shop at Destiny USA. Even though there are several hotels that are closer to the mall we choose to stay here. It is one of the few hotels that actually have rooms with 2 queen size beds which is nice for our family of 4 on a budget. The staff are great and the breakfast is always good. It is also very close to many great places to eat. December 11, 2013
Rated 5.0 out of 5.0 by GREAT BEDS!!! We frequently stay here due to a relative living in a near by nursing facility. The desk staff are always very welcoming and pleasant. This past stay we were upgraded and the room was so nice! Very clean, and the beds are extremely comfortable!!!!! The complimentary breakfast is always good, refilled frequently and fresh! The woman who we usually see working is very diligent in keeping everything filled and running smoothly! KUDOS!! Don't hesitate!! PS, LOVE the cookies and coffee in the lobby in the evening! November 20, 2013
Rated 5.0 out of 5.0 by Great Stay! I was in town for business and for the price per night this was a great pick. Room was clean and comfortable. There was a desk so I was able to set up my laptop and work at night. Close to target and places to eat. Overall very satisfied with my stay. November 11, 2013
Rated 5.0 out of 5.0 by Nice rooms and good variety for breakfast. Second time staying. A little pricey since it was parents weekend at Syracuse University. Very professional staff, clean rooms, great variety for breakfast. I would recommend to anyone going to the Syracuse area to stay here. November 10, 2013
Rated 4.0 out of 5.0 by Always a good stay We stay here when visiting Syracuse. Although its away from the hotel clusters and from downtown, it is very close to restaurants and shopping in Dewitt, and it is very easy to get onto Rt 690 to take you anywhere. The rooms have always been clean, as has been the room where breakfast is served. I appreciate having coffee generally available all day. Prices are competitive. November 3, 2013
Rated 4.0 out of 5.0 by Could have been prefect! Great place, everything was 5 stars, if it wasn't for the bedwetter plastic sheets that makes you feel like you are sleeping in a ziploc bag... October 26, 2013
Rated 5.0 out of 5.0 by friendly staff ,great breakfast first time staying at this Holiday Inn Express. easy access from 690 with a number of shopping opportunities in the area. would definitely stay here again. October 24, 2013
Rated 4.0 out of 5.0 by clean room, comfortable beds, good breakfast We got a great night's sleep on the comfortable beds. There were quite a few choices for breakfast and the items were replenished quickly. The hotel was located close to the highway exit so it was easy to find. October 23, 2013
Rated 5.0 out of 5.0 by Nice place to stay for business traver Clean Room, friendly staff, free wifi, good breakfast at no additional cost. I'd stay here again October 22, 2013
Rated 5.0 out of 5.0 by Wonderful staff I checked in after a 12 Hour drive and the staff was Wonderful! I was madeTo feel at Home. The staff seemed to really care about my needs. The room was very clean and quiet. October 19, 2013
Rated 5.0 out of 5.0 by Good job as usual When visiting Syracuse, I usually stay here. It's a great location, and the rooms are always satisfactory. October 12, 2013
Rated 5.0 out of 5.0 by Excellent room and hospitable staff We were very satisfied with our recent stay. We appreciated the upgrade to our room. The suite was very roomy and comfortable. We were very pleased with the numerous breakfast choices provided. All staff members were courteous and very helpful. October 9, 2013
Rated 5.0 out of 5.0 by DeWitt stay It was a ncie place with a friendly staff. This place looks like new with a staff that seems proud to be there. Provided great information. October 1, 2013
Rated 5.0 out of 5.0 by Enjoyed my stay and would come again I was recently on a business trip and stayed at this hotel for 10 days. I was very surprised to find the room nicely appointed. Not only was the bed comfortable but so was the lounge chair. I really appreciated the lighting in the bathroom. Even at a nicer property I find the lighting lacking. Not fun putting makeup on w/low light. I really appreciated the attentiveness of the staff. I had one issue I reported that became a nonissue very quickly. I'm not a fan of Holiday Inns and was very leery about staying here. I had such a good experience that when given the opportunity I would stay at another Holiday Inn Express. BTW be sure to ask about the Golds Gym. My only complaint is that no one mentioned to me that the hotel has a relationship with the gym. Considering how teeny tiny the hotel gym is you'd think they'd remember to say something. Be sure to ask. I heard from a member that its really nice. September 30, 2013
Rated 5.0 out of 5.0 by As always, a delightful experience The service is exemplary aided by an excellent staff from Deaana the Manager to Jenine in the kitchen, everyone is professional and friendly. My husband and I stay very often as my daughter and son-in-law live in DeWitt and visiting my granddaughter is of utmost importance. She is now three, and we have stayed with you since her birth when our bedroom became hers. We feel like family and are treated as such. Deaana makes sure that there is a chair in my bathroom as I an handicapped and we are inpressed by the excellent service. September 28, 2013
Rated 5.0 out of 5.0 by Clean and comfortable Staff was excellent. I needed a slightly early check in and was accommodated with that so we could be on time to our event. Received a snack and drink package upon arrival for being rewards members- nice touch. Was extremely happy with the cleanliness of our room and extremely comfortable beds. The staff at breakfast was very attentive. Breakfast was good , but I would have appreciated some extra fruit choices. I would stay here again- it was a quiet location but close to everything. September 25, 2013
Rated 5.0 out of 5.0 by Nice place to stay Nice staff very good stay supported by a very kind and efficient front desk staff. Clean room ,quiet for relaxing. Will stay again September 25, 2013
Rated 5.0 out of 5.0 by Great personal attention to detail Deanna and her staff are the most gracious and empathetic staff I have ever encountered. Their friendliness and attention to detail, just being pleasant. is a reflection of their training and leadership by Deanna. This also follows through to the Breakfast lady for her outstanding service with graciousness not easily found in large organizations as Holiday Inn Express. From directly making my reservation to leaving was easy and pleasurable for me. September 23, 2013
Rated 5.0 out of 5.0 by Great Hotel Had a great hotel experienced staff was very nice and friendly. September 21, 2013
Rated 4.0 out of 5.0 by Nice room, pleasant staff, breakfast lacking The room was clean and comfortable. Front desk and service personnel were very pleasant and helpful, and the light snacks at the desk were a nice touch. Although there was a variety of choices for breakfast, the hot choices were usually not available, and the breakfast staff was not very prompt replenishing them. Decent selection of restaurants nearby. September 16, 2013
Rated 5.0 out of 5.0 by IHG points very nice place. Only complaint is I did not get my IHG points for my stay September 6, 2013
Rated 5.0 out of 5.0 by A very complete facility We have stayed here before and appreciated the recognition we received as Platinum Priority Club members. Pool was nice & warm, breakfast predictably fine, although I really do not appreciate the slowness of the pancake machine. How about going back to the waffle maker or to frozen waffles/pancakes that are heated up? The fridge in the suite was set too cold and our bottle of ice tea burst, but the staff was great...knew we had no control over it. Housekeeper was a little overzealous in throwing away soaps, shampoos etc, even though we were not checking out. Think some cost effective retraining is needed! (she did not speak English). There are lots of businesses like Panera Bread opening very nearby. I would like to see a guide with map to them readily available in the common room. September 4, 2013
Rated 5.0 out of 5.0 by family vacation We took a family trip and had 4 rooms booked the staff was very friendly. The breakfast was enjoyed by everyone in our group. This is a great place to stay close to attractions and places to eat. Would stay here again. September 4, 2013
Rated 5.0 out of 5.0 by Travelers from Grand Rapids On our way to a family reunion in Freeport. Staff and room was great. Room very contemporary. Left prior to breakfast service starting. September 3, 2013
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