Rated 4.1 out of 5 by 198
Rated 4.0 out of 5.0 by DianeMarie A great comfortable retreat from my busy weekend
Loved the bed and the aroma therapy items! I appreciated the ease of temperature control in the room. I was very comfortable all weekend and felt secure in knowing the staff would respond if I needed anything.
August 24, 2013
Rated 4.0 out of 5.0 by axxiefox The bed needs a new mattress
We were in room 1404, at first the room appeared cleaned, but it's only after you set a glass on the table did you find it was full of stains, that had not been cleaned by the cleaning crew. Not only did we see it on one table but it was stained after stained on every surface, that could have easily been cleaned. The bed unfortunately needs replacing, it was not comfortable. The first night it went ok but by the second night and my third night, my back told me it was not well rested. I gave a $5.00 tip and left a note on the second day before leaving the room, I was thanking the cleaning crew for their services. Low and behold, my room was spotless when I returned to the room, I had extra shampoo and one small vial of conditioner left in the shower. So I know that these spots had been left behind and that your cleaning crew had not done a proper cleanup of the room with the previous guess. On another note, when we were at the front desk, to check in, we found the young lady at first very nice, but did a double take on us, when she mentioned that we would have to pay for parking, when I explained to the young lady that I had called and read on your internet site, that we were to rec'd free parking, newspaper and breakfast, she said matter of fact, this had been cancelled and that we would need to pay. When I explained to her that I had called, she backed down, but only after saying as matter of factly that we shouldn't have rec'd it and that we should count ourselves lucky. I did not complained, as I was very tired and thought about it and decided she was not worth my time for me to complained.
Breakfast was delicious, and when I inquired if you had extra fruits, the young lady on the last day which was Hispanic, was kind enough to get me some. I would return to your hotel, but would need assurance that the beds were more comfortable and that the room was cleaned adequately. I found it very close to the shopping mall which I had not previously visited. The location of the hotel during the day seem safe, but I did not venture out at night walking.
August 23, 2013
Rated 4.0 out of 5.0 by Marc33 Quality Hotel
I've been staying at Crowne Plaza for many years, even prior to becoming the Crowne Plaza (The Renaissance Hotel), and have found the staff very pleasant and courteous, even through all the renovations. At my recent stay, I was surprised to learn that the free parking, wasn't free. A newly issued parking fee of $9.00 per day was recently initiated. As a gold rewards club member, the fees should be waived. I understand that I am paying for the quality of the room and service for an overnight stay, but at an additional $9.00 per day for parking, for a non-secured lot, is not right.
August 22, 2013
Rated 2.0 out of 5.0 by bigmamma pretty hotel but too expensive
This is a nice hotel but not worth the money. Rooms are beautiful but they don't have microwaves. I picked this hotel because a friend recommended it but I could've gotten a lot more for my money at a cheaper hotel. I ended up with a backache because bed was too soft.
August 20, 2013
Rated 4.0 out of 5.0 by MIKE6666666 Decent Clean Hotel in Downtown Syracuse
Room was clean. Bed comfort was so-so. Hotel including guest rooms are newly remodeled. Interestting cylinder shaped hotel with a unique elevator system running in the center of the cylindrical hotel. Staff is friendly. One of the windows of our room was totally pasty white due to moisture damage inside the glass. Room service was fast and reasonable. Paid extra when making the reservation for use of the Executive Lounge but staff did not mention the second floor lounge at check in and there was not any info was to location, nours, etc in the room after I checked in. When I finally did find the lounge on the second floor my key did not work and I had to go back to the desk to get the key activiated. Neigborhood is kind of mixed. Price was reasonable. Parking lot was a plus
August 11, 2013
Rated 5.0 out of 5.0 by farkie great service
Great service. loved bar in building. beds, however, are TINY and my husband and I are not big people.
August 11, 2013
Rated 5.0 out of 5.0 by PhystBurst Great stay, wonderful view 18th floor!
I had a great stay at the plaza for a medical conference. The check in and out was super-fast.
My room was excellent on the 18th floor with a grand view of Syracuse (nice sunrise and my conference started early so that was nice). I could only take off one star because my coffee pot was never washed once during the 3 night stay. With everything else so perfect, I did not complain. Room service was fast and good. I recall Amy from the front desk being very helpful, but every person was so nice. They even gave me a shuttle ride to the university library the first morning when it was pouring rain.
On my last day, I took the elevator to the 20th floor where they must hold events and weddings. The “crown” of the Crowne Plaza has a panoramic view of the city. It was breathtaking. What a great space for an event.
My conference was excellent and it was wonderful staying at such a nice hotel close by with friendly kind staff.
August 10, 2013
Rated 3.0 out of 5.0 by Platinummember17 Boooo... Parking charges
It's almost a joke that a hotel "downtown" would charge for parking when there isn't even a place within walking distance to go eat..they started charging on the 1st, halfway through my stay. If I would of known it would of been off to a competitors property.. Will not stay there again..
August 8, 2013
Rated 5.0 out of 5.0 by merb Excellent Hotel & Value
The perfect stop over hotel on long drive. Excellent staff and hotel. We got in late and it was fantastic they had a restaurant/lounge to get something to eat before bed. Free parking so there are no worries about where to put your car. Highly recommended and will use them again.
August 8, 2013
Rated 3.0 out of 5.0 by Josepina Could do worse
I had to stay at this hotel due to a conference booking. The bed was very comfortable and the room nice. Housekeeping was a disappointment. Over a 4 night stay, each day's cleaning lacked something: towels refilled, soap replenished, ... At night there were odd clicking noises, as if from a hot water heater, that were loud enough to wake a sound sleeper.
Front desk staff were usually nice. Location is a bit iffy but the neighborhood is improving.
August 7, 2013
Rated 5.0 out of 5.0 by Mariago Helpful, courteous staff. Nice room.
Prompt check in, room was ready early.
Parking is very convenient.
Located close to downtown, though I would not recommend walking to downtown at night. During the day it's fine.
Clean, comfortable room. Wifi worked great.
In room safe and mini fridge are big plusses in my book, especially if I am staying more than one night.
Shower is a rainfall type, unable to increase the pressure, so if you want a nice massaging shower, this isn't it. I have long, thick hair so it took a little longer to rinse but that was fine, there was plenty of hot water. Also, there's no tub, shower curtain or shower door, so definitely put the bath towel down or your entire bathroom floor will get wet (learned that the last time I stayed!).
Room service was fast and really good.
I recommend staying here.
Ask about the shuttle service. We have used it in the past to catch a ride downtown. Drivers are friendly.
August 3, 2013
Rated 4.0 out of 5.0 by isajul Nice hotel
Stayed here for 3 nights; I was an artist in a local show. Everything was great, room comfortable, clean, staff was great. Only complaint was terribly noisy neighbors all night Saturday night. That wasn't the hotels fault, we didn't call the front desk to alert them but probably should have. We told them the next morning.
Other than that issue, stay was fine.
August 2, 2013
Rated 5.0 out of 5.0 by jo1959 Hotel is always welcomming and very clean.
I have stayed at this your location for July weekend the past three years... enjoyed it always and love the shuttle service around town. Rooms are comfortable and clean...
I wish that the adjoining rooms could also be 2 Kings as opposed to the 2 doubles... other than that .. it is always a pleasant stay.
August 2, 2013
Rated 5.0 out of 5.0 by King3 Thankfully a great hotel
Stayed here on business trip. This hotel is a real original in the setup. I travel the world extensively and this was a nice surprise.
you will love elevators
August 2, 2013
Rated 2.0 out of 5.0 by NJTired Too hot and too tired
The location was convenient and breakfast helpful to start the day, but other than that the experience was not good. I stayed 2 nights. The bed was not changed and there were stains on my sheets.
The air conditioner was horrible. It ran so loud that the tv could not be heard unless on 88 volume. I could not sleep because of the air condition noise and when turned off the room temperature was over 84.
The TV also had difficulty turning on.
The Executive Room for snacks and beverages from 5-8 was just 3 small plates of cheese, veggies and fruit. The plates were not refilled and there were no beverages except coffee or tea.
The elevators were also very confusing and the shuttle service did not hold enough people so we had to walk in order to make our meetings.
July 29, 2013
Rated 5.0 out of 5.0 by NancyeB Very nice hotel
Great accommodations. Bed was comfortable, room was very nicely appointed, hotel and staff very friendly and professional and restaurant had a great breakfast buffed. Only down side was the bathroom in our room was so small that you had to step into the shower in order to close the door. Otherwise, I will definitely consider again next time I am in Syracuse.
July 28, 2013
Rated 5.0 out of 5.0 by CarNut Excellent Hotel
Clean and comfortable. The staff were very attentive. I would stay at this hotel again.
July 27, 2013
Rated 5.0 out of 5.0 by Susie63 Enjoyed everything about the hotel
Comfortable Bed, very clean hotel, staff was very friendly and helpful.
July 26, 2013
Rated 5.0 out of 5.0 by kimmysass great stay
I was there the weekned of the Syracuse Nationals. The stay was absolutely enjoyable. Food in the resturant was good and service in the bar was great. Cant wait to be back next year.
July 26, 2013
Rated 5.0 out of 5.0 by Howard11234 Nice place to stay and do business
Great accommodations. helpful staff. Enjoyed the room, business conference rooms and meals. Would definitely recommend
July 23, 2013
Rated 5.0 out of 5.0 by Mag2010 Very Friendly Staff
As always my stay was great! The staff here is always very helpful and friendly starting with the shuttle driver that picked me up. The rooms are clean and spacious. Love staying here when I have to visit the University. Especially love the complimentary shuttle they provide.
July 18, 2013
Rated 5.0 out of 5.0 by rockwhisperer Business Trip
Overall a good stay. I enjoyed the stay and staff was very helpful.
Close to many great Syracuse attractions.
July 2, 2013
Rated 5.0 out of 5.0 by EP13 Highly Recommended
Everything was fantastic. Exceeded All Expectations
June 30, 2013
Rated 4.0 out of 5.0 by Chimi1 Great location
This hotel is located close to downtown, and situated right off the highway. Clean inviting common spaces. Free parking and shuttle service. Clean comfortable rooms with excellent beds. Bathrooms could be larger. Overall, a very good experience.
June 23, 2013
Rated 2.0 out of 5.0 by PWCASE DO NOT STAY AT THIS HOTEL!
I stay in Intercontinental Hotels multiple times a month. Normally I am very happy with the staff, service and accomodations. Syracuse is the exception. I had 3 rooms booked for 3 nights. The front desk had no one working at 10pm on a Tuesday night and 3 people checking in...in addition to me. It took 22 minutes for them to acknowlege we were there. It took another 15 to sort out the fact that I had multiple rooms,and that only I was checking in. The other person in my party had already checked in and the other had not arrived. They were also unable to confirm my Priority CLub Rewards number was credited for all rooms. They told me to "call the 800 number".
The floors in the room ... if they were cleaned they were cleaned poorly and there were some pretty nasty stains on the carpet
When I went down later to purchase a water ( I'm pretty sure I was entitled to a free bottle being Ambassador level, but what the heck I'll buy it) the front desk clerk was no where to be found again! Maybe out smoking?? I opted for the $3 bottle in the room.
The bar? Staffed by a very high strung guy who did nothing but complain about the place.
Check out had a group of travelers complaining. ( not surprising based on my experience) And No manager or additional desk rep to help the rest of us checking out. And, of course, no apology
Do not stay at this hotel.
June 19, 2013
Rated 4.0 out of 5.0 by Mike5050 Good Staff and comfortable location
Can be noisy if on highway side of the hotel. Front desk staff is always friendly. Need more attention in "club" room during breakfast
June 17, 2013
Rated 5.0 out of 5.0 by dal11967 Hotel food
I travel through out the country The food was excellent. Thank You it made my day.
June 15, 2013
Rated 2.0 out of 5.0 by Randaroo Nice place to stay
Rooms were spotless !
Coffee in lobby until only 9:00 AM
elevators were very confusing at first.
Bathrooms are a bit small.
Staff very good. Excellent 3 day stay.
June 14, 2013
Rated 5.0 out of 5.0 by JSCRochester Very kind staff. Quiet and comfortable room. Comfrotable bedding. Clean room.
Very excellent place to stay.
Clean room. Kind staff.
Recommended to others.
Free parking is excellent.
June 9, 2013
Rated 5.0 out of 5.0 by PastorDee Will be back
Spent four nights here attending UMC Annual Conference and will definitely be back next year. Room was well cared for, staff was very friendly and worked well with us. We also had a pre-conference event here and again the staff was very helpful and worked with us when our expected attendance was lower then estimated! Great job Crowne Plaza Syracuse!
June 7, 2013