Rated 4.4 out of 5 by 19
Rated 1.0 out of 5.0 by MLewis Never Again
My husband and I were coming into town from a wedding in Waco and thought we would stay the night in Eastland due to having family in the area. We made reservations months before hand and we ended up arriving for check in at around 11 p.m. Saturday, June 1, 2013. My husband had to wait at the front for an attendant. He then discovered a note at the front desk that said, "I'm in the breakfast room. - Henry" He then went to the breakfast room and located the worker. Henry was polite and checked us in. We were shocked to see how dirty our hotel room was. There was feces inside the toilet, urine caked on the toilet seat, soap scrum on the bathroom counter-tops and fingerprints along with dust on the furniture. I am unsure if the refridgerators were being repaired but it was just sitting in the middle of the floor plugged in but was very un-appealing top the eye. We then re-turned to the front desk where we had to go get Henry from the breakfast area again. We informed him of the issue and asked to see another room. Again, Henry was polite and issued us another room. The new room was not clean either. So for the third and final time, we located Henry to refund us. Luckily we were able to find a different hotel to stay in. My husband is a rewards member and stays at Holiday Inn for business frequently. However, Eastland will not be a Holiday Inn we will return to nor recommend to anyone. We have pictures of the first room if management needs to see. Henry, the attendant did apologize and mention that there were past problems with this. He refunded us without problem.
June 7, 2013
Rated 4.0 out of 5.0 by 11Texan Nice Place
This is really a nice and clean hotel. The only problem was with the front desk clerk. We asked him a couple of questions where we could find certain things and in a very hateful way he told us "I am not from here". Okay, but, did you have to put it like that?
June 5, 2013
Rated 5.0 out of 5.0 by Rgsmitty Clean, comfortable and quiet
This hotel was very clean, comfortable and quiet. The staff was very friendly and accommodating. The only thing I found lacking is that they do not recycle!
I would stay here again, but needs to get on board with recycling!
May 19, 2013
Rated 5.0 out of 5.0 by JK2346 Great Hotel
The rooms were very nice and clean. The hotel staff were very helpful and friendly. We would stay again!
May 17, 2013
Rated 5.0 out of 5.0 by TexasExpress Nice Hotel, Good Staff
Made an unplanned late night stop in Eastland and was pleasantly surprised to find a nearly new Holiday Inn Express. Front desk girl was nice and helpful. Room prices were a little high but room was clean and comfortable. Nearly full and we felt fortunate to stay.
May 2, 2013
Rated 5.0 out of 5.0 by Landman108 Gary G
Great location off I20, you can walk to three or four different restaurants and the staff is great! Everything in the room is spotless and in working order. Most guests are hardworking oil field workers who come here for one thing - a good nights' REST, and they get it because it's quiet and comfortable. if you check in early, be sure to come back down to the front desk after 5:00 for the free fresh baked cookies....they're AWESOME!
March 13, 2013
Rated 5.0 out of 5.0 by Krazo Great Hotel
Good hotel in West/Central Texas. Close to I-20 so get a little Interstate noise but rooms clean and modern and staff were all excellent and helpful.
January 31, 2013
Rated 2.0 out of 5.0 by frankanton problems with stay
when i checked in i was given a room with no fridge. I went down to get the room changed and they gave me a room with no place to hang my clothes. I went down a third time and was informed that they could give me a double queen room on the 1st floor if that was acceptable. I took this room. After getting in the room I found the coffee maker tripped the GFI breaker every time it was plugged in. I reported this to the clerk on duty and they said it would get taken care of the next day, Later that night while trying to sleep i noticed two slits in the curtains that allowed light to go directly onto my pillow. I had to rearrange the curtains to block out this light. I reported this to the day clerk the next day and reiterated my problem with the coffee maker. I was told both would be taken care of. By the end of my 5 day stay nothing had changed. Add to this the ice machine is in the middle of the hall and all night long you can hear it making ice. Needless to say I will not stay there again.
December 19, 2012
Rated 5.0 out of 5.0 by MikeMc Great stay
I used points for this stay and was met at the counter with everthing in order as far as paper work and no charges. The room was very clean and up to date. Front desk people were very nice and the breakfast options were great.
Good place to stop on I-20 and not in the big city. Plenty of food options close by plus a big Walmart.
December 17, 2012
Rated 5.0 out of 5.0 by jumbojimbo GREAT!!!!
The best,should be an example for all other HolidayInn Express locations,what more can I say!!
December 1, 2012
Rated 3.0 out of 5.0 by DeeKay comfort beds
Breakfast staff needs to do better and so does the front desk.
October 1, 2012