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Rated 4.3 out of 5 by 292 reviewers.
Rated 4.0 out of 5.0 by Very helpful staff, clean and comfortable hotel This is one of the best holiday inn express hotels we have stayed in. Without exception the staff were effecient and courteous at all times. I would definately recommend this hotel. February 2, 2013
Rated 5.0 out of 5.0 by Spotless room We were very pleased with our room , booked at short notice. Staff were very friendly and welcoming which was much appreciated as we arrived in the midst of snow and sleet. Parking was convenient and included. The breakfast varied and enjoyable ,including a hot buffet -excellent all round. February 1, 2013
Rated 4.0 out of 5.0 by As Expected Good hotel ,always willing to recommend it, room a bit small this visit and wondered if it was because we had pets with us. Breakfast hearty as per usual , a great place to explore the Waterfront and buses galore outside the door. Free parking is certainly a bonus in Edinburgh January 26, 2013
Rated 4.0 out of 5.0 by Room Deal We booked this as price was 'special offer'. Hotel mid January was quiet so was it because we booked 'special offer' room price that our room was near lift and our only window was looking out onto a brick wall!!!!!!!1 We have stayed here several times before for convenience of hotel location for bus links and was disappointed at brick wall as hotel next morning at breakfast was fairly empty. Could have complained but what is point as staff had plenty of rooms for us to have. On same floor as young kids who were using corridor as running track and playground. Kids eh! Overall disappointed but will return as usual. January 26, 2013
Rated 5.0 out of 5.0 by Great value for money This was excellent value for money and as we booked 3 days in advance got an fantastic deal which also included breakfast. Suited our needs perfectly. Will definitely book with Holiday Inn Express when we next visit Edinburgh. January 25, 2013
Rated 5.0 out of 5.0 by great location hotel in peaceful setting with easy walking distance to the bars and restaurants on leith waterfront. excellent service and good sized comfortable rooms. January 25, 2013
Rated 4.0 out of 5.0 by Great location Close to a great choice of shops, bars, restaurants in Leith and easy to get into the city as well. Typical Holiday Inn Express rooms, good selection of hot and cold food in the breakfast buffet. January 21, 2013
Rated 4.0 out of 5.0 by pleasant weekend break We were made most wecome by the staff. The hotel was excellant value, and very clean.Our bedroom was spacious with a large shower,clean and comfortable. January 20, 2013
Rated 5.0 out of 5.0 by Great place to stay : ) Use this hotel on a regular basis. Always nice and clean. Friendly staff always willing to help. Rooms are in good order & always cleaned to a high standard.... Only thing I would say is. . . There is some draft that comes through the room windows, had to double check that the windows were closed correctly :P ~ Thankfully the heating is good. Like the new TV's!!!! Good choice of free view channels. Makes a difference as hotel TV is usually rubbish!!! Many thanks. Continue the good work January 19, 2013
Rated 5.0 out of 5.0 by Amazing value and excellent service Very friendly attentive staff , lovely comfortable room, good breakfast, convenient for Ocean Terminal, all over very good value. January 19, 2013
Rated 4.0 out of 5.0 by Recommended A comfortable clean hotel with helpful, friendly efficient staff. January 18, 2013
Rated 4.0 out of 5.0 by Great Service and friendly staff Stayed in a hotel for two nights with my partner and two kids. Room is very small for group of four. Hotel is located near ocean centre and not too far from city centre. Staff is friendly and over all experience was good. I would recomend it for short stay. January 16, 2013
Rated 5.0 out of 5.0 by Great weekend Good location for sightseeing in Edinburgh. very friendly staff, good clean Hotel. would recommend to everyone looking for a short break. January 6, 2013
Rated 5.0 out of 5.0 by Excellent Service Our stay at the Holiday Inn Edinburgh was excellent, we had a small problem with the toilet and asked if someone could have a look at it for us, unfortunately, as it was a Saturday, they were unable to rectify the problem, but we were asked by the receptionist if we would like to move rooms, which wasn't necessary, but on our return to the room in the afternoon, the receptionist had left us a bottle of wine and 2 glasses and note explaining they were unable to put the problem right and please accept the bottle of wine. I call this excellent service. The Hotel throughout, is clean and tidy, the staff are all friendly and willing to help at any time. January 5, 2013
Rated 4.0 out of 5.0 by Very comfortable place From when we arrived to we left the hotel was great The reception staff were so friendly and the rooms were so comfortable and I would book here again in the future January 3, 2013
Rated 5.0 out of 5.0 by All you need Stayed here for a few days with my husband. The hotel was excellent, spotlessly clean and really friendly helpful,staff. The hotel had a bus stop outside the door into the centre and was situated straight across from the ocean terminal for shopping and eating. Had a great stay and will be stay here again the next time we are in edinburgh. Everything we needed was within walking distance. January 3, 2013
Rated 5.0 out of 5.0 by Relaxing experience The whole weekend was a great and relaxing experience. The hotel is very well positioned for quick and easy access by bus to central Edinburgh and the food and entertainment amenities at the waterfront were superb. The staff were exceptionally happy to help and friendly. The only slight downside was my girlfriend suffered a bad back due to the bed for a few days. January 2, 2013
Rated 5.0 out of 5.0 by Good Experience Always stay here when in Edinburgh. Would not go to Edinburgh if could not stay here. Only negative comment can we get bacon for breakfast please? January 2, 2013
Rated 5.0 out of 5.0 by helpfull staff Had a very pleasant stay at the Waterfront. The manager was extremely helpfull. All the staff were very friendly. Would recommend to our friends, and we will return as we are frequently in Edinburgh on business. December 14, 2012
Rated 3.0 out of 5.0 by Shame about the cold bedroom Friendly staff and in a good location for local bus services. Unfortunately, the "heating" system in the rooms lets this otherwise good hotel down; it's freezing cold! When you turn the temperature up all that comes out is cold air. If only the hotel had the dining room heating in the bedrooms this would be an excellent hotel. Best avoided in winter time!!!! December 11, 2012
Rated 5.0 out of 5.0 by Good Nights Sleep This must be the quietest hotel we've ever stayed in! Our room was directly opposite the lift and I must say we had our reservations, but we can honestly say that we did not hear any noise throughout the night from inside or outside the hotel - so a good plus point for me! The room was very good and as for breakfast - you would need to be really fussy not to find something that you can eat. The only slight downside was the location. We didn't want a city centre hotel, so this is why we chose here. However, apart from the Ocean Terminal Shopping Centre right across the road, there isn't a lot to do in the surrounding area, certainly no obvious night life. But then again, the centre of Edinburgh is only a 10-15 minute taxi journey away. All in all, a pretty good place to stay and at a reasonable price. December 10, 2012
Rated 3.0 out of 5.0 by Needs some updating Excellent location if you're exploring the wonderful choice of restaurants in Leith. The hotel itself is ok, but just ok. It suffers from the usual deficiencies of all HIE premises - inadequate duvet for a cold night and air conditioner/heater that fails to work properly - plus a few more besides such as the antique TV set. I got the impression that this hotel has fallen a bit behind other HIE hotels in terms of fixtures and fittings and is in need of an update. On the plus side, staff were friendly and helpful. The free breakfast is good value of course but I wouldn't pay for it. As budget hotels, HIE are still better than others in the class, but the lead is not much now and prices are creeping up. Watch out, HIE, you are becoming complacent and this loyal customer is looking for alternatives December 10, 2012
Rated 5.0 out of 5.0 by Perfect! The hotel was clean, comfortable and the staff were friendly and efficient. We stayed in a family room which was a fair size and they had even made up the sofa bed!! We were a bit anxious that the hotel was just outside Edinburgh but it's not a problem at all, there is a bus stop literally outside the hotel that comes every 5 minutes and it only takes 10 minutes to get to Princess Street... easy peasy! (PS, it's the number 22.. don't waste your money on taxi's because this really is a great service and that's coming from someone who hadn't been on a bus for years!!!!). It's also cheap as chips, £1.20 for a single adult or £3.40 for an all day ticket... We got a taxi when we got off the train and it was £10 - there's no competition really! Breakfast was good, plenty to choose from - what more can you ask for! December 10, 2012
Rated 4.0 out of 5.0 by MRS ALEXANDRA STRACHAN Overall hotel was good value and the only complaint we had was the noise of the extract fan in the bathroom that kept us off our sleep.The fan was obviously vaulty and should have been checked prior to us moving into the room. Great bus service outside the hotel to the centre of Edinburgh and would suggest that you exhibit a bus timetable in the reception area. December 7, 2012
Rated 3.0 out of 5.0 by Excellent location but why the noisy heating system????? We have stayed in this hotel many times. The location is excellent, the staff are first class, the rooms are well appointed and clean, the breakfasts are good. The one feature which prevents us booking it automaticaly for our Edinburgh visits is the noisy room heating system! Noisy and at times ineffective high fan - not conducive to a quiet night's sleep. December 6, 2012
Rated 4.0 out of 5.0 by All good except for breakfast The hotel location, room and service was all good but the breakfast is not good. Sausages contain too much of some flour type substance, mini muffins were too doughy, the croissants a bit too hard and the toaster take a bit long to toast the bread. December 4, 2012
Rated 5.0 out of 5.0 by customer care CUSTOMER CARE,is a much overused phrase nowadays,however,in this case it is justified. We have stayed at this hotel 3 or 4 times a year for the past 5 years and have never had a single problem,and although the rooms are excellent ,it is all the staff,from the cleaners up to the manager that make this hotel one of the best you can stay in.Dont hesitate to try it out if you are visiting Edinburgh and surrounding area,very well done everybody. November 19, 2012
Rated 5.0 out of 5.0 by Great service The front desk staff at this hotel are exceptional. Both my wife and I agreed that the information on sightseeing, how to get around in the city and recommendations for restaurants in the city were passed on to us in the friendliest and most helpful manner that we have experienced in a long time. The reception staff are a credit to the management of this hotel. November 18, 2012
Rated 5.0 out of 5.0 by Enjoyable stay overall stay was very good only downside breakfast croissants certainly not fresh that morning and orange juice could be better quality. November 14, 2012
Rated 5.0 out of 5.0 by Great location and hotel. Staff very helpful and welcoming which was nice after an 8.5 hour drive due to accidents, should have been 4. Room was quiet and on an upper floor as requested. Bed was comfortable with a choice of pillows so a good nights sleep was guaranteed. Loved the breakfast of scrambled eggs and lovely sausages, warm rolls and marmalade, yum! lots of other things to eat to suit just about all tastes. Location was just great with the Royal Yacht Britannia within 10 mins walk, with shops, restaurants and a cinema. A number 22 bus stops just outside the hotel which will get you the 3.5 miles to Princess St for £1.40 single, much better than driving and trying to park. All in all just as good as the first time I stayed at this hotel with my Wife, apart from the breakfast which was much better. Cant wait to go back, so much more to see. Peter. November 11, 2012
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