Rated 4.4 out of 5 by 152
Rated 5.0 out of 5.0 by Jimmydoodah Enjoyable Stay
Unfortunately we only had an overnight stay but for the short period of time we had a warm welcome from attentive staff and a welcome back, which we hope to do very soon'.
I would like to highlight the reception staff as examples to your hotel as they showed a high level of customer care.
Thank you again
February 5, 2014
Rated 5.0 out of 5.0 by JosephW7 Great City Hotell
This was not my first stay at The Holiday Inn Express Cowgate, and the service remains as good as ever.
Everything is within walking distance, pubs, bars , clubs and restaurants.
Reception staff helpful, warm and friendly on check in, I was allocated a room away from traffic noise as requested.
I will stay here again on my next trip to Edinburgh.
February 2, 2014
Rated 5.0 out of 5.0 by AUS55 A real welcome!
Stayed at this HI Express for the first time, wow a real customer experience, made very welcome and the staff could not do enough for me during my stay.
February 1, 2014
Rated 5.0 out of 5.0 by Sandra158 Great Stay
Just returned from Holiday Inn Express Royal Mile - had a lovely first visit to Edinburgh. The hotel was within easy walk to facilities including the railway station. On arrival the receptionist was helpful, the room was clean and comfortable and we enjoyed the breakfast, just what was needed to start the day.
January 27, 2014
Rated 5.0 out of 5.0 by Paulm75 Very comfortable ,staff very helpful .couldnt ask for more
I would recommend this express,as a very near local,it was ideal for my family and me .Staff were great and had a great time as we always do in Edinburgh,you can't go wrong!!
January 10, 2014
Rated 5.0 out of 5.0 by Nicola3 Would stay again.
Great location and good price when we booked several months before Check in was quick and informative. Room was very clean and comfy.Location is great, using the 'close's' and alleyways between buildings gets you around and across town quickly. Breakfast was adequate with cereals, yogurt, fruit, cheese, breads, eggs, beans and sausage,teas, coffee, hot chocolate and juices.Suited us just fine. Wi-fi was free but i did not need to use it. Staff were all very helpful, remembering us and conversations we had.
One problem we had was that our room was cold, really cold. Staff, who were very attentive, tried to sort the room air-con but no better. A plug in heater and blanket worked fine though,to warm the place up for our 2 night stay.
Luggage was stored all day for us on our day of departure.
Would defiantly stay again.
January 3, 2014
Rated 5.0 out of 5.0 by Kurdistan fantastic and very comfortable bed and very friendly staff
first the location of the hotel is very good. you can go to everywhere easily.
hotel are very clean, room are very clean.
staff are very friendly. it was my first time to Edinburgh, so I asked many questions about places and they answered me very friendly.
January 1, 2014
Rated 5.0 out of 5.0 Excellent
Very good value. Large rooms, clean and well maintained. Staff was very friendly and great location. Highly recommend this hotel.
January 1, 2014
Rated 5.0 out of 5.0 by arroofing enjoyable
Very near to the royal mile and grassmarket. Rooms had everything you needed . Staff really friendly and helpful. Breakfast was really good. Very security conscious within hotel, We will return.
December 25, 2013
Rated 5.0 out of 5.0 by lilian68 pre christmas visit
Enjoyed staying in our clean comfortable rooms.We stayed 2 nights with our friends , We all enjoyed the breakfast , plenty to choose from.Staff very pleasent and helpful , givimg us directions for places we wanted to visit. Good location. I would recomend this hotel to friends
December 24, 2013
Rated 5.0 out of 5.0 by Leeds15 Friendly clean good value
This hotel is a 2 to 5 minutes from the royal mile, very convent hotel easy to get round to castle, museums, galleries and shopping areas.
The hotel was clean and tidy at all times.
The staff was knowledgeable, helpful and friendly..
The hotel room was very clean and just what I wanted for my 4 days.
December 24, 2013
Rated 4.0 out of 5.0 by rye31 good location and helpful staff
Enjoyable stay impressed with the hotel and location staff on reception very professional and friendly. Could do with teaching breakfast staff some tho. Overall experience was very good and will be visiting again
December 23, 2013
Rated 5.0 out of 5.0 by GBDGlasgow Edinburgh
Very comfortable hotel and everywhere extremely clean. I think one of the cleanest we have stayed in. Well done the cleaning staff!
Nice and central for visiting Edinburgh.
All staff very friendly.
December 21, 2013
Rated 5.0 out of 5.0 by Manwaring Christmas Shopping & Christmas Market Edinburgh from the Holiday Inn Express Cowgate
Mt wife and I have stayed here before. From the late arrival check in to the check out, our stay at the Holiday Inn Express, Cowgate was fantastic. Rooms very clean and comfortable with all the required facilities for a comfortable and enjoyable experience.
A very well situated place to stay in the heart of Edinburgh, a very short walk to the Royal Mall, a nice walk to Princes Street and thereafter to George Street.
We will be back soon.
Well done the Holiday Inn Express, Cowgate.
December 18, 2013
Rated 5.0 out of 5.0 by gamack Very comfortable Hotel with very efficient and attentive staff
We were confident that we would expwerience the same level of service as we have had in other Holiday Inn Express Hotels. The Edinburgh Hotel exceeded these expectations. From the moment we arrived until we left 3 days later the level of service, especially at reception and room cleaning was excellent. We would like to single out Rafal who seemed to go that extra mile.
December 16, 2013
Rated 5.0 out of 5.0 by William1314 Yes, very comfortable bed and very friendly service from all.
We enjoyed our stay very much, particularly the central location and a bonus was the nearby car park. We also liked the free breakfast which set us up for the day..This hotel is definitely worth another visit
December 14, 2013
Rated 5.0 out of 5.0 by Susan190 Recommend this hotel
Friend and I stayed for four days to visit the tourist sites and the German Christmas market. Staff were friendly, efficient and very welcoming. Nice to be met by smiling and helpful reception staff. Brilliant location for doing the tourists sites and shopping. Good value.
December 10, 2013
Rated 4.0 out of 5.0 by Ellliemay Good breakfast
We had a great time in Edinburgh at the Holliday Inn, the breakfast was first class, plenty of choices. It was the second visit to this hotel and we will go again.
December 9, 2013
Rated 4.0 out of 5.0 by Catsplat Comfortable stay
Came to Edinburgh with friends for the weekend for a party and had a very comfortable stay. Great location, no problems at all. The rooms were cooler than other hotel rooms I had stayed in (you could adjust the heating, but it didn't heat up as much as I though it would), For us this was a big plus as I cannot abide overheated hotel rooms and didn't have to resort to opening the window at night. This was probably why I slept so well.
Basic, but clean, comfortable rooms, enjoyed the breakfast
December 4, 2013
Rated 5.0 out of 5.0 by DBRITT Extremely accommodating.
My friend and I stayed at the Holiday Inn Express for a very short break. Our flight arrived very early and although check in was supposed to be at 14:00, our room was available at about 12:00 so we could settle in a couple of hours earlier. This made so much difference since we were tired after the journey. The staff were extremely accommodating giving advice and ordering cabs for us. The breakfast was second to non with absolutely everything on the buffet menu!
December 3, 2013
Rated 5.0 out of 5.0 by Andys1971 Holiday inn cowgate edinbrough
This was our second visit this year the staff are very polite and have good local knowledge the room was cleaned every day and there was always a good selection at breakfast we are looking forward to our next visit
November 23, 2013
Rated 5.0 out of 5.0 by mekornilol Comfortable Stay
I enjoyed my stay at Holiday Inn. Although IT IS NOT in the Royal Mile, it's just 30 seconds stroll away from it. Room was comfortable, although a bit too cold; turning on the heating machine wouldn't help much. When I tried to set it on at 25 degrees, it would still automatically set the temperature back to 21 degrees. Annoying.
I think prices are too expensive for what is being offered.
November 19, 2013
Rated 5.0 out of 5.0 by Mo14 Very friendly helpful staff.
Enjoyed our stay recently very good value for money, very friendly and helpful staff, breakfast was fine. Found the room to be very quiet considering we were in a city.
November 17, 2013
Rated 4.0 out of 5.0 by ScottR56 Excellent Reception
The person on the Reception Desk when we arrived was friendly and efficient with a truly welcoming manner. The room, although on the small side, was well equipped for a one-night stay. The only let down was breakfast with a very limited range of hot dishes - please do something about the quality of the sausages. Breakfast was completely self-service (from collecting your tray at the start to placing your dirty dishes on a trolley at the end) - a very impersonal experience.
The hotel is situated very conveniently for what Edinburgh has to offer the visitor. Although in the city centre we did not experience traffice noise.
November 11, 2013
Rated 5.0 out of 5.0 by JanandJimCanada A real gem of a hotel!
We came from Canada late in the evening and were grateful for the pleasant welcome by the staff. On the following morning, we were pleased to discover how convenient this hotel is to the sights of historic Edinburgh. For most of our four day stay, we walked everywhere. The breakfasts were wonderful and the room was very pleasant. Our window opened for fresh air and looked out into a churchyard with a beautiful rose garden. Staff were very helpful when we needed directions. We want to come back to Edinburgh and would definitely book here. My husband commented several times that it was the perfect hotel for our stay!
November 10, 2013
Rated 5.0 out of 5.0 by Roni49 just what you expect from HIE
As always, enjoyed our stay, staff very kind, clean comfortable room, good breakfast ,overall a very pleasant experience. The staff even found out about my wife`s birthday, and she received a card from staff, which they did`nt really need to do!!!
November 10, 2013
Rated 5.0 out of 5.0 by Chimpymum Predictable good clean quality.
Reassuring to set off on a journey confident that ones hotel experience will be clean and comfortable, staff always polite and helpful, water hot, shower good, beds comfortable, breakfast service and systems efficient, and food very acceptable. Hotels are invariably to be found in central or useful location and are good value. Always my first choice.
November 9, 2013
Rated 5.0 out of 5.0 by Bridesmother13 Great value for money
Stayed in this hotel after my daughter's wedding because of the close proximity to the wedding venue. It was perfectly located and provided everything I required at a great price. I was pleasantly surprised by the great choice at breakfast including hot food as I only expected a "continental" The room was spacious and clean with coffee and tea making facilities. The staff were pleasant and the security entry facility was reassuring in a town centre hotel. Overall great value for money. I will definitely stay in Holiday Inn Express in the future.
November 7, 2013
Rated 5.0 out of 5.0 by Sasi360 Excellent location and friendly staff
We stayed at the Hotel for 6 nights in October. We checked into a triple room. The 3rd bed was sofa converted which meant that we could not use the writing desk. Our stay was extremely comfortable with a very friendly staff which was always willing to give us guidance for our trips around Edinburgh and the highlands. Location is excellent in the old town and most places and restaurants are within walking distance. Breakfast spread is excellent, but it was the same every day for 6 days which made it a bit monotonous as the days passed by!
November 7, 2013
Rated 5.0 out of 5.0 by Danbuoyz74 Excellent all round
We stayed for 2 nights with our children aged 6 and 4. Thoroughly enjoyed our stay. Front desk staff were friendly and very helpful. Room was clean with good ensuite facilities. Great location. We'll definitely stay again.
November 1, 2013