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Rated 4.3 out of 5 by 360 reviewers.
Rated 5.0 out of 5.0 by great hotel friendly staff, good breakfast, great room. would defo stay again December 17, 2013
Rated 4.0 out of 5.0 by Overall very good. This was my second stay and I arrived 2 hrs early and the very helpful and friendly receptionist had a room ready which was very welcome. The room is clean, comfortable , the bathroom is clean too though I prefer a bath to a shower but no doubt that is down to lack of space. The location of the hotel is excellent, you can walk to many of the main attractions. The only sour taste and why I have not given the staff an excellent rating is that on the morning I left a man at reception, who I'd not seen before, told me I owed money for watching a movie. I had not watched any movies, and was not even in my room at the time he quoted it had been watched. Rather grudglngly he dropped it but there was no apology,which was rude. Apart from that I would stay again, everyone else very polite. December 17, 2013
Rated 4.0 out of 5.0 by Clean and well kept stayed at the holiday inn express Thursday 12/12/13 My mum has a wheelchair but when I asked for ramp access I was informed that the ramp was to the rear of the hotel and onto a cobbled street which would be difficult to mobilise with a wheelchair . We had to enter and depart by the main enterance where there are several steps . This was extremely difficult for my elderly mum and for myself as I had to negotiate these with the chair . Overall however we had a comfortable stay but found the lounge/bar area very draughty therefor couldn't wait to get back to the warm room after our trip to the theatre . Breakfast was basic but fine except again for the draught and cold in the dinning area. Staff all very pleasant and I would return . Better ramping / disabled access is a must or returning customers with mobility difficulties. Lynn Beck December 16, 2013
Rated 5.0 out of 5.0 by very affordable and convenient I like the hotel. Its really good for the price. The staff are very friendly and accommodating as they allowed us to check in early at 9am instead of waiting more hours which the usual check in time is 2pm. The only thing is that the hotel's name is very small. We were looking for the hotel when we reached the area by using the google map. We didnt realised that it was already the hotel across the street. The hotel's name is too small and could not really be read when you are standing far like across the street. Should have a bigger signage. Overall, its excellent. December 13, 2013
Rated 4.0 out of 5.0 by Location ,location, Location We booked in for an overnight Sun/Mon stay....location great !..across from Playhouse Theatre...wondered about any road noise at front...none at all...windows well screened. Hot Breakfast buffet adequate...but area for seating etc very busy around 9 am...bit of a scramble getting table etc...but no real problem. For such a largish hotel...very clean & quiet inside. Secured Car parking at rear has only 9 spaces..so first come etc etc...and a charge of £13.50 x 24 hrs is not to bad for Edi city centre...(but still grudge it !) Nice Italian Restaurant next door 'Guillianos...and we got a 10 % discount for mentioning we were in holiday Inn Express...surprised as we were not aware ...so a nice surprise However if you want location for WALKING about Edinburgh...you cannot ask for more....and if needed..the Lothian Bus service is first class. ... December 13, 2013
Rated 4.0 out of 5.0 by Great Location! This hotel was very very nice and in a fab location (right across from the Playhouse and a 5 minute walk from the train station & the main shopping streets). We were a party of four women who booked a 'family room'... never again.... two grown women sleeping on the sofa bed just doesn't work... it's tiny + it's the most uncomfortable thing I've ever slept on BUT it's our own fault, we should have booked two single rooms instead!! We've now learned our lesson! The actual bed is very comfortable though!! We also accidentally booked a smoking room (didn't even know you got smoking rooms these days!!) so watch out for that because if you are a non-smoker you really do smell it! I'm pretty sure if it hadn't been such a busy time of year the staff would have moved us but as it's Christmas time we had no such luck... again, our own fault and it's a lesson learned!!! Breakfast is great too! Overall this is a fab hotel and we'll be booking again for next year :) December 13, 2013
Rated 5.0 out of 5.0 by Friendly and helpful staff. Me and my friends stay here regularly especially if we are seeing a show at the Playhouse. It's ideally situated and the staff are helpful and friendly,the rooms are clean and comfortable and the price is excellent.I have recommended The Holiday Inn Express to many friends and they have all given positive feedback. December 9, 2013
Rated 4.0 out of 5.0 by Nice room pity about breakfast This is the second time my husband and I have stayed at this Holiday Inn and once again staff were friendly and helpful and room very comfortable. Downside was breakfast they need to get a better system going people not knowing where to start so people going from both sides, fruit juice like coloured water, and no one filling empty milk containers etc., December 9, 2013
Rated 5.0 out of 5.0 by Great choice for location and service This is an outstanding HI Express. From a friendly welcome and early check in to a busy but well organised breakfast service complemented by a super clean room and friendly staff in all departments this hotel helped make our short break in Edinburgh a great success. In short it is a great choice for value accommodation right in the heart of the city. Just one request and it is targeted at HI as a brand.....it's time to get 5ft beds into your double rooms! December 9, 2013
Rated 4.0 out of 5.0 by Service was good, breakfast was poor The stay itself was good but quality of breakfast was poor, no bacon just sausage and it was hard n rubbery, very poor quality. December 9, 2013
Rated 5.0 out of 5.0 by great staff great location 5 min from the train station ideal for walking round city the bed room was nice bright and very clean the breakfast had a good choice and the hot food was hot the staff were really freindly and helpful and always made time for a cheery hello and smile we will be going back December 9, 2013
Rated 5.0 out of 5.0 by Excellent as always We had another great stay. Hotel opposite the theatre, staff so friendly as was the duty manager who was very helpful. Room clean and comfortable and we slept very well even through the storm! We will continue to use this hotel when we are in Edinburgh December 8, 2013
Rated 5.0 out of 5.0 by great location good service we thoroughly enjoyed our stay at Holiday Inn this is our second time here and would definately recommend it. We will be back( hopefully) will watch for special deals. December 7, 2013
Rated 5.0 out of 5.0 by Holiday Inn Edinburgh City Centre Had a great experience at this hotel. Nice, clean room, good facilities and amazing location. Directly across from Edinburgh Playhouse and less than 10 minutes from Princes Street. Would return here in a minute. December 6, 2013
Rated 5.0 out of 5.0 by Clean comfortable room and bed Enjoyed our stay, grt location, clean and comfortable room, we were at the back and breakfast was grt too not a large cooked breakfast but sufficient amounts and choices, would definately use again, staff very friendly and helpful December 6, 2013
Rated 5.0 out of 5.0 by This hotel is so convenient for the theatre across the road We always stay here, it is central and very convenient. It would be good if you could book a car parking space rather than take a chance. We travelled by bus but would take the car if we knew we had a guaranteed parking space. The only drawback! December 5, 2013
Rated 4.0 out of 5.0 by Great Location This is a great hotel for Edinburgh, Located across from the Playhouse so handy for the "new" Leith area as well as all the main attractions for the centre. Although it is an Express it is well run and efficient staff make sure nothing is an issue for you. December 5, 2013
Rated 5.0 out of 5.0 by Lovely quiet stay Conveniently located for princess street and the playhouse. Staff were very friendly. Slept very well, our room was very quiet, no street noise which was amazing given location. Would defianately stay again. December 3, 2013
Rated 5.0 out of 5.0 by Lovely hotel, great location Had a very enjoyable stay at the Holiday Inn, Edinburgh. Lovely hotel in a great location for shops, Christmas markets and eating places. Room was lovely with comfortable bed and great power shower! Will definitely return and highly recommend this hotel December 3, 2013
Rated 4.0 out of 5.0 by comfort great room but for one thing.I drew the short straw and got the sofa bed very uncomfortable,to say the least.Actual bed in room was by all accounts comfortable. Everything else was excellent breakfast and all. So come on Holiday Inn spare a thought for the third party in your rooms. December 3, 2013
Rated 5.0 out of 5.0 by VERY HAPPY SPEEDY CHECK IN, HELPFUL STAFF, LOVELY CLEAN ROOM OVERLOOKING STREET BUT NO NOISE AT ALL. COMFY BED NICE PILLOWS. ALL IN ALL JUST PERFECT. 3RD TIME AT THIS HOTEL. December 3, 2013
Rated 2.0 out of 5.0 by Recent stay in Edinburgh Having used Holiday Inn both around the UK and worldwide, I was dissapointed in my stay recently. I booked in advance a double room , upon arrival was given a twin room without any explanation in advance. Having taken lift and found room was then that I became aware of the twin room situation. Then back to reception to rectify mistake. Was then given room 114 which is on the ground floor and next to the reception. If you are wanting to hear all conversations held in the reception seating area then this is the room for you!! Was woke several times during the night with people coming back into the hotel reception. December 3, 2013
Rated 4.0 out of 5.0 by Great value hotel Fantastic location, almost all attractions within walking distance. Breakfast buffet was more than adequate. Surprisingly quiet considering the size of this hotel. All in all a very pleasant 3 night break at an excellent price. Would recommend. December 2, 2013
Rated 5.0 out of 5.0 by friendly people all the staff were very friendly and helpful, the hotel was clean and the breakfast was plentiful. not well signposted ,though, ml December 2, 2013
Rated 5.0 out of 5.0 by Perfect location Stayed here with 3 friends to see the lion king in Edinburgh playhouse. Perfect location with theatre right opposite. We arrived on the train at Waverly station and walked the 10 mins to hotel. Quick check in and friendly receptionist. We were allocated a smoking rooms and when went to ask for a change to non smoking this was done without hesitation. The receptionist stated that it was the only IHG hotel in Edinburgh that has smoking rooms. It was amazing how fresh the non smoking room was compared to the smoking room. There are great restaurants a couple minutes walk away. We went to Alfresco Italian next door and the food was fab. Recommend book in advance. Omni centre with cinema and various bars and restaurants across the road and St James shopping Centre and John Lewis also couple minute walk away. Breakfast in hotel was great with selection of continental and hot buffet. Would definitely stay here again. November 28, 2013
Rated 5.0 out of 5.0 by great room this is the third time we have stayed at this hotel and each time it has been an excellent hotel to stay at in edinburgh the room is always clean each day. breakfast is great there is something for everyone at a time to suit them. we would certainly recommend this hotel November 26, 2013
Rated 5.0 out of 5.0 by Excellent Hotel comfort all round A very pleasant over night stay room spotless and shower room excellent . Everything provided that u would need . A good wholesome breakfast first class. November 24, 2013
Rated 5.0 out of 5.0 by Good all round Good central location , friendly efficient staff and spotlessly clean rooms . One of the best Express hotels I stay in . November 24, 2013
Rated 5.0 out of 5.0 by Perfect location for Playhouse theatre I needed somewhere close to the Playhouse Theatre and could not have chosen better as this hotel is literally over the road. Clean and quiet inside with the usual buffet breakfast and a good price. On the next block is Guiliano's Italian restaurant, great food and quick service and Princes Street shops/Waverley train station/the bus terminus are about 10 minutes walk away. This will be my first choice for future trips. November 24, 2013
Rated 5.0 out of 5.0 by Great hotel Great hotel, fantastic location and staff that are always willing to help. November 23, 2013
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