Rated 4.4 out of 5 by 131
Rated 3.0 out of 5.0 by remai very convenient
Clean and handy hotel within a short distance to the Royal Mile.
Friendly staff, no parking possibility except public parking (1£ per hour).
September 22, 2013
Rated 5.0 out of 5.0 by Lindy123 Great place to stay for weekend away
Stayed here last weekend. Rooms clean and fresh, beds comfortable and breakfast had plenty choice. Would definitely stay there again as great location.
September 14, 2013
Rated 4.0 out of 5.0 by custy Good room
spacious room with couch and tv well placed ,really good breakfast bar and helpful staff.
September 13, 2013
Rated 5.0 out of 5.0 by SheilaW Location and Service excellent
I travelled from Canada to attend the Tattoo with my brother and sister-in-law who live in Scotland. We only stayed overnight, but the service from the front desk to the bar staff was friendly and professional in every aspect. The room was sufficient for a short stay, and clean and comfortable. We were pleasantly surprised by the variety of food offered for the breakfast buffet. The location was also convenient for the short walk back to the hotel after the Tattoo, and we finished the evening with what else but a glass of fine malt from the bar. We already plan to stay overnight on our next excursion to Edinburgh.
September 12, 2013
Rated 5.0 out of 5.0 by Maria56 Good location and great service
The hotel is in a good, central location. The rooms are well equipped and very clean and the staff could not be more helpful.
September 8, 2013
Rated 5.0 out of 5.0 by Tleencc Wonderful and helpful front desk staff
The ladies who work at the front desk were extremely helpful and kind. They went out of their way to make us feel comfortable and to make sure we had everything we needed. They went above and beyond what we expected!
September 3, 2013
Rated 4.0 out of 5.0 by DBDBDB Quality Hotel.
Excellent City Center hotel , reasonably quiet considering location , good nites sleep , very clean and comfortable. Missed bacon at breakfast and would have preferred a room without adjoining door , but small niggles really. Happy to pay a little extra for a quality and immaculate room.Young lady at reception very help full and greeted us with a smile which is always nice when your a little stressed in a big city. Will use again I'm sure.
September 3, 2013
Rated 4.0 out of 5.0 by JMFNZ Convenient Location, Comfortable Stay
We are a family of 5 and squeezed into 1 room for 3 nights...which was fine, as we were out and about each day and really only needed someplace to sleep. The room was a reasonable size - 1 double bed and a double sofa bed and cushions on the floor and an extra duvet for our littlest (7 year old). We were there during the Edinburgh festival and despite the location on the Cowgate we weren't disturbed by noise at all and slept well.
The room was clean, the bathroom was clean and the shower had great water pressure.
There was no fridge in the room.
The staff were consistently pleasant and helpful.
The breakfast was fine, and the selection OK.
And the only recommendation I would make would be around the wifi. The free wifi was adequate for downloading email etc however there were a couple of important business communications we had to do during our stay via Skype and that was not possible with the wifi connection. I would have happily paid a fee to use a higher speed internet connection for my business needs and wonder if that is something the hotel might consider..ie having 2 levels of wifi - the free version and a premium version for business users that has an hourly cost associated with it...
September 1, 2013
Rated 4.0 out of 5.0 by Luke1111111 Great staff, great service, great location, good rooms, mediocre breakfast
The staff were very attentive, helpful and friendly. They really made me feel welcome and well looked-after. The cleaning staff were courteous and thorough, too.
The room was clean, well-decorated and reasonably-well equipped -- there was a TV, a sofa, a desk, a kettle, a hairdryer, good wifi access, air conditioning and a comfortable bed, but no fridge or safe. There was a shortage of sockets for charging things; there were two sockets intended for guests' use, but by re-appropriating the sockets for the TV and hair dryer we had enough for our phones, camera and laptop.
The en suite bathroom was also very clean, well decorated and well-maintained with sink, shower, toilet, night-light and 2 shaver sockets. The shower was good and the ability to use the door to close either the bathroom or toilet (as a separate cubicle) was a nice touch. Unfortunately, there was just one bottle of combined shampoo/shower gel rather than separate bottles of shampoo, conditioner and shower gel.
The location was great; walking distance from the train station (even with big suitcases) and right next to the Royal Mile. The hill up to the Royal Mile might be difficult for people with impaired mobility, but then that's true of most of Edinburgh. We didn't feel unsafe, and (up on the 4th floor) we weren't disturbed by noise from below.
The breakfast was the most disappointing aspect of our stay at this hotel. It was filling and adequate, but the hot food selection was not good, consisting of dry, bland sausages, dry scrambled eggs and baked beans. There were other options, too, including toast, a few cereals, fruit (orange segments, grapefruit segments, bananas and apples), yoghurts and croissants. There was a choice of instant hot drinks from a dispenser (coffee, hot chocolate, hot water), a couple of different tea bag varieties and a choice of orange or apple juice (from concentrate). The worse part of the breakfast, though, was that the layout of the self-service area was not conducive to good manners; people would push and squeeze and were generally very inconsiderate.
Overall, I'd gladly stay here again, but probably consider eating breakfasts elsewhere.
August 31, 2013
Rated 3.0 out of 5.0 by Sue93 Central location
In a good location and very quiet. Family room was very cramped for 4 of us and sofa bed was uncomfortable. For the price that we paid we did not feel we got good value for money. Even taking its central location and the time of the year we stayed into account half the price for three nights would have been slightly more than we should have paid for the basic room and facilities provided.
August 26, 2013
Rated 2.0 out of 5.0 by Shauna04 lack of options for requests
While the stay was nice, and the location of the hotel was great, I found the management to be completely unhelpful when dealing with requests. I needed to ship my bags to another hotel, and I received no support from management. Reception was as helpful as they could be, but the sense I got was that there was no room for creativity, to go above and beyond...that the hotel would be run in a certain way, with no room for doing the right thing to help a guest. I wound up removing a day from my UK trip of a lifetime to return to the hotel to pick up my bags because the shipping options would not allow for guarantee weekend delivery. Had I know that there were issues earlier in the week, I could have re-arranged that delivery. Instead, I lost a day of my vacation with my family for 5.5 hour one-way train ride. If this is how all of your hotels are managed---lack of vision and support---then I'm not terribly keen to stay in any of your hotels anywhere in the world (for business or otherwise).
August 26, 2013
Rated 5.0 out of 5.0 by Frederick21 Excellent staff
The hotel provided everything we would expect in a clean, efficient manner, but we would have liked bacon to be available for our otherwise very satisfactory buffet-breakfast. The outstanding thing was the attitude of every staff member that we met, who, quite simply, could not have been more helpful nor more pleasant, despite the fact that the hotel was full (Edinburgh Festival was in full swing).
August 24, 2013
Rated 3.0 out of 5.0 by malepu Cheap'ish & cheerful
Convenient location for all that's going on during the Edinburgh Festival month of August. If it is luxury you seek, try elsewhere (and pay a lot more) but the hotel was clean, the staff friendly and helpful. Worst thing was the ghastly coffee served at breakfast.
August 24, 2013
Rated 1.0 out of 5.0 by adesai A real disappointment
We have stayed in several Holiday inn and Crown Plaza properties in the UK, USA and Europe. In comparison to other holiday inn properties, this was a massive disappointment. Quite how a property that does not have wardrobe to keep clothes, a shower that is so feeble that it takes two minutes to get wet under it, rooms that are not ready for your occupation at 10pm at night and interenet that does not work for half the time one stays there, is given four stars is beyond me. This deserves two star rating.
August 22, 2013
Rated 4.0 out of 5.0 by 5ladies Great service
Holyday Inn Express,royal mile,Edinburgh is located perfectly in old town.
Walking distance to almost everything...botn streets and nature.
Great for modning-run to arthurs seats !
August 22, 2013
Rated 5.0 out of 5.0 by aneurismkid Excellent Helpfull Staff
Staff went out of their way to help good choice for breakfast
room was comfortable and cool
August 22, 2013
Rated 5.0 out of 5.0 by Sally19 Excellent location and very helpful staff
I would highly reccommend this hotel if sightseeing in Edinburgh. It is located close to all the main sights and the station but rooms were very quiet even in Festival week. The staff were extremely helpful with restaurant recommendations and advice on how to get to the various sights. Rooms were clean, airy and spacious. There was a good selection for breakfast and space to sit even though the hotel was busy
August 19, 2013
Rated 4.0 out of 5.0 by Mary3685 Front desk staff just lovely
I have stayed in luxury hotels around the world. The patience, kindness, knowledge of their city, good humor, and competence of the FOH staff here are equal or greater than any of them. When they didn't know an answer immediately, they found out fast. They performed services similar to those done by a concierge. When I asked the same question more than once, they smiled, but still answered.
August 19, 2013
Rated 5.0 out of 5.0 by Debs27 Wonderful place to stay
We had a very relaxing, comfortable and enjoyable stay here in two double rooms. Staff were so friendly, welcoming and efficient. Made it a great place to return to after our hectic days out at the Edinburgh Festival shows. Very quiet at night, very clean rooms, excellent room service and wonderful shower with great water pressure. Any small queries dealt with straight away and always with a smile. Thanks for a great stay!
August 17, 2013
Rated 4.0 out of 5.0 by beeline Excellent and prompt service
The room was quiet with a lovely view. If there was anything we needed attending to, it was done so immediately. The bathroom was very nicely re-done. Staff was exceptional and the entire premises were kept very clean.
If the breakfast choices included gluten free bread, the breakfast experience would have been better.
August 15, 2013
Rated 5.0 out of 5.0 friendly staff comfortable room
We stayed at this express three nights and could not have made a better choice. The hotel has a fantastic position to enjoy all Edinburgh has to offer within walking distance of many attractions. We were able to access our rooms before the stated check in time which was so convenient for us. All staff were extremely accomodating and very helpful and very cheery - this makes a huge difference - our rooms were immaculate and maintained to a high standard. We had no concerns at all and had a fantastic break. We will definately stay again and would recommend this hotel without any hesitation.
August 5, 2013
Rated 4.0 out of 5.0 by LuluNantes Holiday Inn Edinburgh
Very Nice hotel !
Very near the olé city center and everything you would like to see and visit
August 2, 2013
Rated 4.0 out of 5.0 by Abbsa Very comfortable and convenient place to stay,great service
We enjoyed our stay at you hotel very much.convenient location and the service was excellent.highy recommend to everyone wishing to stay in Edinburgh .
August 1, 2013
Rated 4.0 out of 5.0 by Msjones71 Great location
Ideal location for sites and tours. Room facilities a little sparse, e.g. Wardrobe space, but fine for short break.
Breakfast convenient and adequate.
Free wifi a plus.
July 31, 2013
Rated 5.0 out of 5.0 by Dana72 Great experience
Great location...walking distance to all major tourist sites. Nice, friendly staff at desk and house keeping. Room was clean and modern. Free breakfast with great variety and Free WiFi are always welcome. I would stay here again and probably will since I plan to visit Edinburgh again.
July 22, 2013
Rated 5.0 out of 5.0 by dcbdcb Better than expected
Well situated, well priced, with great service. An easy walk to all the sights. Room was very clean and modern: slightly smaller than expected but easy to adjust to. Breakfast provided as well as internet: both a plus. Overall, a very nice hotel, and better than many at higher prices.
July 20, 2013
Rated 5.0 out of 5.0 by pebbles007 BEST HOTEL HOME AWAY FROM HOME
WE RETURNED TO EDINBURGH -ROYAL MILE
THIS IS THE 3RD YEAR IN A ROW AS THE STAFF ARE LIKE FAMILY GOOD FAMILY ,AMY ALWAYS WITH A WARM SMILE AND A CAN DO ATTITUDE.NICOLA WITH HER LOVELY CURLY HAIR ALWAYS RUSHING TO HELP YOU.AND LAST BUT NOT LEAST BILLY WILL GO OUT OF HIS WAY TO POINT OUT A GOOD PUB ,BAR ECT THIS IS WHY THIS HOTEL IS NUMBER ONE ,THE STAFF CARE, THE BREAKFST IS FRESH.BEDS SO COMFORTABLE ,LOCATION IS GRAND ON THE ROYAL MILE .WHAT MORE DO YOU WANT...PARDISE...THATS WHY ME AND MY HUSBAND KEEP COMING BACK EVERY YEAR
July 14, 2013
Rated 5.0 out of 5.0 by Weheartscottland Great value!
Very clean, comfortable and the staff was very helpful! We will stay again. (Please provide bacon for breakfast....who doesn't like bacon???)
July 8, 2013
Rated 4.0 out of 5.0 by NG55 Great location yet quiet area and good value for money
Within 10 minute walking distance from Edinburgh Waverly train station and within 50 meters from the Royal Mile High Street, this IHG property is in a quiet street. The breakfast is great though the bed could be a little bit bigger. Good value for money if you are not looking for room service.
July 8, 2013
Rated 4.0 out of 5.0 by chrisjanet great city centre location and a good nights sleep
We booked this for 2 nights to do a city break in edinburgh as part of a scottish road trip. The location is great for exploring edinburgh, and although it's central, its not in a noisy location. There is a secure NCP car park a couple of minutes away at discounted prices. The room was excellent, large and well appointed. The breakfast is a bit cafeteria like, with a narrow range of hot food- but if you've used a holiday inn express before you'll know what to expect. nevertheless we had a great stay
June 23, 2013