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Rated 4.4 out of 5 by 152 reviewers.
Rated 4.0 out of 5.0 by Good location and excxellent service Overall a great place to stay. The directions from the train station were somewhat confusing, but we found the hotel with a little help. Being on a quiet street so close to the Royal Mile was great. Our room was very comfortable, and we enjoyed being able to access the internet. We were a little too close to the stairs where some children were allowed to run free one night, but otherwise had a wonderful stay. The breakfast area and food choices were especially good. May 14, 2013
Rated 4.0 out of 5.0 by Great location We enjoyed our stay in Edinburgh at this hotel. It is in a great location just 5 minutes walk away from the high street. The rooms were clean and comfortable with a lift to all floors. The staff were very friendly and helpful. The only thing that was rather disappointing was the breakfast. There was a good choice but it was all rather cheap ingredients and looked like the cooked sausages were frozen and together with the scrambled egg were microwaved. No bacon! However this didn't put us off too much and would definitely stay there again. May 13, 2013
Rated 4.0 out of 5.0 by fantastic service The staff were very friendly and helpful from the moment we walked through the door. We only had 3 days to explore Edinburgh and the location was perfect. Vicki in particular was very helpful and pointed us to the best sights to visit and assisted us with check in for our flights when our phones failed us. The room was clean and the beds were comfortable, just what you needed after a day of walking around the city. The only thing missing was a mini bar! Would definately come back. Thank you for a great stay. May 10, 2013
Rated 4.0 out of 5.0 by We had a great stay We definetely will come back, we had a great stay, the staff was very helpfull and kindly. May 9, 2013
Rated 4.0 out of 5.0 by Excellent location in Old Edinburgh Close to many attractions in the old city, and able to walk to central transportation hub. Front desk staff were very helpful. Television reception could have been better, but the overall experience was good. May 6, 2013
Rated 5.0 out of 5.0 by Staff and service The gentleman at the front desk was very friendly and helpful. He made arrangements for a taxi and breakfast for the day of our very early departure. He also provided us with tea and biscuits after a chilly afternoon of sightseeing. May 5, 2013
Rated 4.0 out of 5.0 by Leisure stay in Edinburgh 16th to 19th April 2013 Hotel in great position in middle of city. Good rooms, clean, quiet and reasonably equipped. TV offering is bad, few digital channels, not even Sky or BBC news, bizarre. Don't know why as a Platinum card holder you have to get new WiFi passwords etc each day for the 3 nights stay??? Staff very friendly, breakfast good in a nice environment. Good basic hotel that suited our needs for a relatively short stay. April 25, 2013
Rated 5.0 out of 5.0 by Good location and Comfortable and great service We liked this place because of the location close to Edinburg Castle and main streets where many restaurants etc are available in a walking distance. Only negative thing is the parking which not available at the hotel but close to Hotel for a charge. April 24, 2013
Rated 5.0 out of 5.0 by Excellent location and service! Great place to stay for families. Mom and 2 daughters stayed 3 nights for the Edinburgh 1/2 marathon. Great location and excellent service. We had two adjoining rooms and it worked perfectly. One room would have been too tight for 3 adults (even if family). Breakfast was more than adequate with usual hot and cold faire plus fresh fruit and cheese. Location is close to everything including Waverly station. April 22, 2013
Rated 5.0 out of 5.0 by Edinburgh trip April 2013 Excellent hotel for our needs and budget. Convenient for all sights. Staff very helpful. Quiet location although air conditioning system a bit noisy at night. Terrific buffet breakfast- go early. Special offer package was well worth it. early and late arrival and departure time, tour bus tickets,free Wi-Fi and free luggage storage on day of departure which suited us as our train wasn't till 6pm. April 22, 2013
Rated 5.0 out of 5.0 by Great Hotel Great hotel, great service and great location. Would definetly stay again if we return to Edinburgh. Very, very clean. April 15, 2013
Rated 5.0 out of 5.0 by Very satisfactory experience This hotel gave excellent service for the money. Furthermore, it was perfectly located. All we had to do was walk out the door, turn right, walk up the attractive close, and BANG! We were in the thick of things. It was so convenient!. The staff was eager to please, and very helpful if we had a question. Our room was on the ground floor, in back, and dead quiet. The room cleaners were excellent. The breakfast was just average here; the scrambled eggs were pretty bad, pale and tasteless, and there were only sausages, not bacon. We went out for breakfast after the first day. There is a little bar there that is quite pleasant, by the way. Other than the slightly disappointing breakfast, you can't beat this hotel for service, cleanliness, location***** and convenience. We will definitely return. Joe and Dee April 14, 2013
Rated 4.0 out of 5.0 by Does what is says on the tin We stayed at the hotel on a trip with our two young boys (2 and 4) sightseeing. It was as you would expect from a Holiday Inn Express - functional without being anything special - cooked breakfast was limited to sausages, egg and beans but well stocked. Room a little small with the sofa bed pulled out and shower only. We had to switch air con off at night as it was so noisy and the LEDs on it are annoyingly bright if left on. One thing just to warn people - it is on a different street level to the A7 and the other side of the hill from the bus and train station, so from Waverley Bridge Station (where the airport bus drops you) follow Jeffrey Street round rather climb up and over like we did the first time. It is easily walkable from there including to Princess Street (where most of the shops and a wider selection of restaurants are). I'd also recommend the bus tour site seeing package/promotion if still available - you get free travel on the tour buses (zoo en route# for 24 hours - go for the longest route - was very good. There is a Tesco express about 5 minutes walk away and you could easily walk to all attractions including the palace, parliament, Dynamic Earth #V. Good# and all the Royal Mile attractions #Castle etc). April 14, 2013
Rated 3.0 out of 5.0 by Clean room and friendly, helpful staff I cannot fault the cleanliness of our room and the helpfulness of the friendly staff but as far as the so called "free breakfast" was concerned it was pretty dire. The sausages were tasteless and the scrambled egg was in our opinion made from powder and not fresh eggs. The coffee was disgusting and the croissants not much better. If you're happy to have a yogurt or a piece of fruit it will be satisfactory for some people. April 14, 2013
Rated 5.0 out of 5.0 by Great Place Good stay nice place, car parking a pain but hey ho April 12, 2013
Rated 5.0 out of 5.0 by Great service friendly staff, clean. We had a lovely few days at the holiday inn,the only slight draw back not enough pillows, I like to have two pillows when sleeping. Would use holiday inn again it was clean, friendly staff who were very helpfull. April 11, 2013
Rated 4.0 out of 5.0 by the servis we got was good. The staff was helpfuull and what thay could tomake things easer for us. thay did thins with a smile. April 4, 2013
Rated 5.0 out of 5.0 by Customer Service My daughter and I spent two nights at the hotel. The staff was fantastic! They were extremely helpful and worked hard to make our stay as pleasant as possible. They even put out an early breakfast for us one morning when we were leaving the hotel early. The free WIFI is good but is somewhat hard to connect to and did not work for me on the 4th floor. Regards March 29, 2013
Rated 4.0 out of 5.0 by Convenient location We stayed here for two nights because we wanted to be near the National Museum and Art Gallery, as well as the train station. It was handy for all three. The room overlooked the back of a church and was very quiet. The breakfast choice was fine and we like the improvement to the basic continental breakfast in the form of beans, scrambled egg and sausage . The staff were friendly too. We would go back there if the price was similar. March 26, 2013
Rated 5.0 out of 5.0 by Excellent hotel to stay to see all the sights in the city Recently returned home from a 3 night stay at this hotel. The reception staff where so pleasant and helpful, especially Amy who is a credit to the business. The room was spotless, could not fault it, so a big thankyou to the housekeepers. The position of the hotel is just off the Royal Mile which is an excellent location to visit all the sights of Edinburgh and the main shopping centre, all within walking distance. Breakfast was good and the staff were all very polite. Overall the hotel is extremely clean and good value for money. I would certainly recommend staying here. You won't be disappointed. March 23, 2013
Rated 4.0 out of 5.0 by Would reccommend We enjoyed our stay, and will be returning very soon. We would like to have been nearer buses, but hotel was pleasantly near the Royal Mile. Breakfast was very nice. Our room was quiet and comfortable, and had a great view of Salisbury Crags. We had an initial problem - of my making .The staff sorted it out and were very helpful and friendly. March 13, 2013
Rated 5.0 out of 5.0 by Great location, comfortable and good value Brilliant location in the heart of the Old Town close to shopping and attractions. Comfortable room with friendly staff and relaxing atmosphere. Only disappointment was cooked breakfast which was limited and tepid. March 6, 2013
Rated 4.0 out of 5.0 by Comfortable Room, slow wifi The room was well laid out, the bed was really comfortable, well planned showeroom. We had a room on the 2nd floor overlooking the church next door. The staff were helpful and pleasant. Could have had a bit more variaty for the cooked breakfast, there was no bacon just sausages scrambled egg and baked beans. The negative we had was th strength of the wifi signal in our room. We were given a 24hrs wifi token and had to ask for an additional tocken for each 24 hours period with no charge. The wifi signal tended to fade and then com back again with annoying regularity. We mentioned this at reception who said they would reboot the wifi system but this did not appear to make any difference. Please sort this out. Overall we would recommend this hotel, ideally situated for the Old Town only a few mintues walk away. February 26, 2013
Rated 3.0 out of 5.0 by Ideal location but inconsistent An ideal location for both business and pleasure.Everything you would expect from a HIE given that I stay in them more than home Disappointment milk machine out of order so 1 jug of full fat milk for numerous guests followed by tepid cooked various. Many other HI & HIE in Edinburgh.1 last stay as location is so good and then back to the H.I near the Zoo Disgruntled platinum. February 21, 2013
Rated 5.0 out of 5.0 by Giant Pandas ! Had a birthday to celebrate for a friend, and she wanted to visit Edinburgh Zoo to see the Giant Pandas! Staff knowledgeable on how to get there, and other places to visit. Restricted road at front after 10pm, so much quieter. All in all, a good stay, well placed, just away from the Royal Mile. Looking to visit again! February 13, 2013
Rated 5.0 out of 5.0 by Very pleasant stay in Edinburgh My family and I arrived early at the hotel on Saturday 2.2.13 and were greeted by two lovely and helpful ladies on reception. They had our room ready and they could not have been nicer to us so that got our mini break off to a great start. Our room was spotless and comfortable and breakfast was tasty. I would definitely stay here again and would recommend others to aswell. Thank you again to the reception ladies, you made our stay lovely. February 13, 2013
Rated 5.0 out of 5.0 by an amazing hospitality that's my second time ,very welcoming and friendly staff clean and comfortable room great breakfast and walking distance to the Royal college of surgeons of edinburgh and royal mile and princes street and the train station February 11, 2013
Rated 4.0 out of 5.0 by Good comfortable location. This hotel was just what I needed for a business trip to Edinburgh, good location, with bars and food a short wlak a way in The Grass Market. Discounted secure parking at the NCP carpark just down the hill, worth the short walk. Staff very helpful and keen to make your feel welcome in Edinburgh, a city that has so much to offer as a tourist. I will return to this hotel for both business and pleasure. February 2, 2013
Rated 4.0 out of 5.0 by Recommended Hotel Hotel is well situated and only 5 minutes from Royal Mile with all the bars and restaurants you could ever wish for. Friendly and helpful staff made this an enjoyable stay. January 20, 2013
Rated 4.0 out of 5.0 by Pleasant stay Lovely friendly and helpful staff, in a great local for the royal mile. January 18, 2013
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