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Rated 4.4 out of 5 by 210 reviewers.
Rated 5.0 out of 5.0 by Great breakfasts just off the Royal Mile Stayed here for Hogmanay 2012. the hotel is extremely well placed in Cowgate, just off the royal Mile in the old town. Service was excellent, and the breakfasts were very good. Rooms were quite small but clean and perfectly fitted our needs. No safe in the room is the only gripe. Otherwise, I really enjoyed my stay and would use the hotel again for sure. January 7, 2013
Rated 4.0 out of 5.0 by Great staff hotel reception and front of house staff excellent. Room on the small side. Breakfast disappointing due to food not been available at peak times and opening times should be later at weekends and new year! January 7, 2013
Rated 5.0 out of 5.0 by Edinburgh City Short Stay 22 Dec 12 Excellent location 5 minutes walk to the Royal Mile.The receptionists were welcoming and among the top for service I have witnessed around the world. We were only there for one night but quite easily could have made it a week or more. January 3, 2013
Rated 5.0 out of 5.0 by Simply fantastic This hotel offers a fantastic location - easy to get to from Waverley station and just an alley way through to high street. Clean, quiet and good rooms. Staff were friendly and courteous - great. We had a fantastic stay and highly recommend this hotel. Thanks go to staff. January 2, 2013
Rated 4.0 out of 5.0 by Sewer gas Smell When we first got into our room upon opening the bathroom door there was a strong smell smell of sewer gas. Being from another country I figured this was a normal thing in this country. The beds seemed old & worn. This seems to be an overall problem for HI xpress though out their hotels. If HI wants to compete with Hampton Inns it needs to put better beds in their rooms. The hotel was in a great location for our stay. Service was normal for a hotel of this price. liked the free internet. That should be standard at all hotels. December 17, 2012
Rated 1.0 out of 5.0 by poor reception leaving a disappointed customer Started poorly with no recognition of an early check-in request. Finally rectified but left a very bad taste in the mouth. Also, didn't get the tariff correct which is very disappointing. December 1, 2012
Rated 5.0 out of 5.0 by Excellent experience, great staff Stayed for three nights in November. Cozy accomodations, but clean and well furnished. Great location and a very friendly and professional staff. Recommended. November 26, 2012
Rated 4.0 out of 5.0 by Excellant Location Spent 4 nights here 17th november. Excellant location 5 minutes from Royal Mile. Cowgate closed to traffic after 10 pm so no traffic noise unlike other hotels. Good pub serving great food only 5 minutes away. (Worlds End). Staff at Holiday in helpful and friendly. November 26, 2012
Rated 5.0 out of 5.0 by Fab location great hotel Great hotel, clean roomy and staff were lovely. Just off the Royal mile (old) its perfect. A great breakfast and a real great location. I wouldn't stay anywhere else ! November 25, 2012
Rated 3.0 out of 5.0 by Location trumps all Small place, shoehorned into a decent location relevant to Royal Mile attractions. Plentiful but limited breakfast. Staff are helpful. Our experience with hospitality staff throughout the UK was positive and these were no different. If the $USD was stronger, this would be a good value. November 22, 2012
Rated 4.0 out of 5.0 by Good postion however not on the Royal Mile Good hotel if rather cramped bar/resturant areas.No parking facilities so be prepared for extras. Car park a short walk away.We were told by staff we would recieve a 10% discount however they car park owners actually charge a fixed rate. November 11, 2012
Rated 5.0 out of 5.0 by FANTASTIC STAFF FANTASTIC HOTEL GREAT LOCATION This is the second year we have stayed at the Hoilday Inn Express Cowgate Hotel in Edinburgh , we are from Sydney Australia , The staff at the Cowgate are so friendly . ,let you know were laundry, internet cafes, great pubs, great food, are . Brekie is fresh , rooms are comforable ,you are in a great location at other end of royal mile not far from railway station . we would recommend this hotel for value ,service , excellent ,excellent ..when in Edinburgh we will always stay here yours Pebbles07 November 3, 2012
Rated 4.0 out of 5.0 by Good value for money Great location, friendly stuff, comfortable and quiet rooms. Would have appreciated a little more space in the room, when sofa was used as bed it was impossible to go to the window. October 26, 2012
Rated 5.0 out of 5.0 by great clerk The young woman Ailie (or something like that was a wonderful client service person and extremely helpful. October 26, 2012
Rated 4.0 out of 5.0 by Edinburgh visit Ideal location for visiting the City and surrounding area October 26, 2012
Rated 2.0 out of 5.0 by Correct service with a bad experience Check-in with one receptionist was a little difficult due to the language, however check-out was attended very kindly. Comfortable room and good breakfast, but I forgot a pair of shoes in the room. I reclaimed it after two days (when I realised) but nobody knew anything, I don't know how it could happen. October 23, 2012
Rated 4.0 out of 5.0 by Usual holiday inn express comfort and VFM The location is excellent, just off the Royal Mile. The staff were excellent and couldn't have been more helpful. The hotel was quiet and facilities were as you would expect from the Holiday Inn Express - clean, comfortable and good value for money. Nice touch of free tea and coffee for Priority Club members. October 22, 2012
Rated 3.0 out of 5.0 by A Good Experience With Bad Internet Staff was friendly, helpful, and accommodating. Room, although quite small with limited hangar space and no clothes drawers, worked. Bed comfort was average. Breakfast was all we needed, and fine. The big drawback was internet. It was so slow as to be almost unusable. Although our stay was for 3 days, we had to get a "code" after each 24 hour period. The internet does not work on Level -1. October 19, 2012
Rated 4.0 out of 5.0 by Brilliant staff I've stayed at a lot of Holiday Inns and I have to say that this was the best experience I've had in terms of welcome and attentiveness. The chap on the front desk with a beard couldn't do enough to help and should be commended. October 19, 2012
Rated 5.0 out of 5.0 by Comfortable room and helpful staff Room was neat, clean, and comfortable with hair dryer and tea set up. Staff at desk very helpful when we asked for directions to self service laundry . October 17, 2012
Rated 5.0 out of 5.0 by Edinburgh Express goes the extra 'mile'. Very good accommodation and such pleasant staff. Sorry I was only there one night. October 16, 2012
Rated 4.0 out of 5.0 by Enjoyable stay Excellent location, easy to access from main parts of Edinburgh city. Liked the fact you needed to use your room card to access left and rooms - good security measure. Great places to visit, had a good laugh on a ghost tour and enjoyed historical elements of Castle and Mary Kings Close underground street. Had to ask for more tea bags and milk as only 2 supplied. October 12, 2012
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