Rated 2.0 out of 5.0 by JimBR Did not honor reservation
Weeks in advance we reserved a room with two queen beds. Upon arrival were given a room with a king and a convertable sofa. Were told nothing else was available. Sofa bed was very uncomfortable and left my daughter with back pain.
Poor value and very poor service for Priority Club Gold members. Will not stay there again.
June 11, 2013
Rated 4.0 out of 5.0 by NThomson Decent but won't be my 1st choice in OK city next time.
Same general complaint as many other reviewers here. Front desk staff has blase attitude. No acknowledgement for Priority Club members.
Everything else was fine, I'm just surprised that the property manager has not yet corrected the front desk staff issue.
June 11, 2013
Rated 5.0 out of 5.0 by HotelBob Great hotel!
Excellent location, service, amenities, room, and hotel staff! I recommend this hotel.
June 6, 2013
Rated 5.0 out of 5.0 by oklandman You always take care of me.
You make my stay easy.
FYI. I still have trouble with the WI FI.
May 28, 2013
Rated 2.0 out of 5.0 by trainguy Greeting
The only thing we have of unfavorable service in the way we were greeted. There was no mention of being an Priority Club member. No botlled water or anything else was given to us has it has been in the past. I don't know if the normal practice is to give something to club members or not. The desk clerk said "hello", gave us our and told us were are rooms were. Also I reserved two rooms and I used points for one and paid for the other. Unless I don't know what to look for, I don't see any points on my points balance for the room I paid for.
May 3, 2013
Rated 4.0 out of 5.0 by Major On the Way To Texas
Enjoyable overnight stay, but was not greeted as a Priority Club Member. Kept losing internet connection and towels were a little stiff.
April 22, 2013
Rated 4.0 out of 5.0 by CJHotel Decent and clean.
Decent hotel. You can tell it is a re-habbed Holiday Inn. Room is a little bit odd shape, but fridge, sofa, and ceiling fan were nice touches.
April 10, 2013
Rated 2.0 out of 5.0 by Gary7 Room size
We made reservation over the phone and told the clerk we had 5 people and she offered a two bedroom suite. Thinking this would be similar to the two bedroom suite we had at the Holiday Inn the week before in Edmound OK. We were very disappointed to find that this only had one king size bed and sofa sleeper. Again, I informed them that we had 5 people, so we ended up having one of our kids sleeping with u in the king size bed, not young kid. The sofa sleeper was like sleeping on springs and it was an awful night sleep. Very disappointed.
The first Holiday Inn express we stayed at in Fairfield TX on 03/22/13 was a very nice two bedroom suite with plenty of room for 5. The major complaint was when my kids were changing the TV channels they had x rated channel that they were able to see, I was shocked and very disappointed that this could be viewed. I will have to say I am not sure I would ever want to go back to a Holiday Inn with a family.
April 7, 2013