Rated 3.7 out of 5 by 40
Rated 1.0 out of 5.0 by taca59 No hot water and rude employee!
We stayed at the Holiday Inn Express in Edmond because of the location, due to my husband having surgery at the OU Medical Center. We had been told by medical personnel, that area hotels offered a 20% discount if you had medical procedures in the area. We had received such a discount at another hotel during a different stay. When I mentioned this to the hotel desk person, who was very nice, she said that they had a standard Medical rate, and that it would be only a $ .99 savings for us off the rate that we had! Wow! Our room was clean, but worn, and we became aware that there was construction going on-not something that was noted on the website when making reservations. Our first room was located over the laundry and while watching TV and getting ready for bed, the floors shook and there was horrible noise, due to the washers-we were moved. The next morning at 4:30 we had no hot water and when we told the desk person (a grey haired man with a grey beard) he argued with us and said that we did, and just didn't let it run long enough. We had let it run, told him so, and he continued to argue. The shower also did not allow but a trickle of water to come through the shower nozzle and when we told him about this he told us we could move to another room. Since we were on the way to the hospital, we said that this was not possible, to which he replied, "So you'd rather have a broken room than one that works". We had no choice, but to stay the second night, in which there was still no hot water. This was a terrible hotel to stay at during a stressful time-which many guests would be in because of the proximity to the hospital. My advise would be NOT to stay here! We will be questioning our stays at Holiday Inn Express in the future if this is the standard in employees that they employee and the quality of room.
December 13, 2013
Rated 4.0 out of 5.0 by AlpacaMan More than adequate stay
Overall, this is a good deal for your money. The beds and pillows were fine. The service was good. They kept my room on reserve even though there was an issue with the reservation credit card. They even provided me with Band-Aids a couple days in a row. Would like a larger bathroom. It's impossible to open the bathroom door while sitting on the throne. The water was never hot in the shower, but it was never uncomfortable. The breakfast was good as free hotel breakfasts go. Especially the cinnamon rolls. The bathroom especially is showing some signs of wear, But was always clean and sanitary.
November 20, 2013
Rated 5.0 out of 5.0 by nowlin Comfortable bed and wonderful service.
The rooms were very clean the bed slept wonderful! The employees were very nice.
November 14, 2013