Rated 4.2 out of 5 by 97
Rated 5.0 out of 5.0 by Cassy311 Great hotel in edmonton
I stay here every trip to Edmonton and love it every time!
August 25, 2014
Rated 5.0 out of 5.0 by Patricia RV14 Great stay!
I was very pleasantly surprised by my stay - the hotel met all of our needs and had a great breakfast. Wi-Fi was great and the train noise was not too much of a bother.
August 21, 2014
Rated 4.0 out of 5.0 by SimpsonD Great Hotel
I have stayed here serveral times on business in the past few years, staff have always been friendly and the rooms have always been good. you can't beat the access to the world Gym next door as part of your stay either.
August 20, 2014
Rated 4.0 out of 5.0 by Tasare Decent place to stay
Overall this hotel was quite good and sufficient for a place to stay. It was clean and the staff helpful. Only complaint is the bed was VERY soft which is not my preferred mattress style.
August 20, 2014
Rated 5.0 out of 5.0 by jehdkd16 Great all around
Let me first start by saying this is the best Holiday Inn Express that I have stayed at over my traveling career. I travel frequently and always stay at IHG properties and this was by far the best.
I originally booked this hotel because it was connected to a World Health Gym. Amazing by the way but I will touch on that later. I was supposed to arrive in Edmonton the evening of 8/11, however my flight into Edmonton was canceled and had to make different accommodations to get to Edmonton the following day. As soon as I knew my flight was going to be canceled I called the hotel which was around 10:00pm and let them know I was not going to be making it that night but I would be there the next day as long as my flight would make it. They said no problem and hung up. I received a call back about half hour later letting me know that I was still going to be charged for the room for that night even though I was not there. I was a little taken back by this and responded with my story about the flight being canceled. The receptionist then said we could discuss in the following day upon my arrival (as I was in no mood to discuss after 7 hours of flight delays and a flight cancelation). I arrived the next day and the hotel staff was super friendly and accommodating to my unpleasant experience with my airline. I can not remember the receptionist or Managers name who helped me but I sincerely Thank You. They did not charge me for the night that my flight was canceled and just pushed back my arrival date. Professionally handled all the way around.
Overall Hotel: Very clean, easy layout, and multiple elevators. Parking lot was great. Never had any issues with parking or security. Felt very safe the entire stay. Greeted as IHG member and asked if I wanted goody bag or points. Went with the points of course! Location was great. Next to great food and easy highway access.
Room: Very clean, spacious, neat and tidy. Fridge and microwave were great and the bathroom was very clean. Towels and tub especially clean. Very quiet as well. Never heard any noise. I could run the a/c and fan for white noise which is always a big plus.
Workout Facility: As I noted the workout facility was the main reason I chose this hotel as it was not very close to my office. This place was exceptional. So easy to get a day pass. Just have to write your name and room number down and then get full access to a full gym. Hours were great. I got workouts in at 6am and 6pm. Little crowded but not overwhelming.
Breakfast: Average Holiday Inn Express Breakfast. I love them, hits all nutritional groups.
Room Cleaning: I am typically not a big fan of having employees clean my room on such a short stay so I can not give much description here. However, they did do something I have never had happen at an IHG property. After my day of work on 8/13, I returned to my hotel room for a brief time and received a phone call. It was housekeeping calling to ask if I needed any supplies due to my "do not disturb" sign on my door. Wow!!! This was great. Great Customer Service.
As I noted before this is the best IHG property I have stayed at. Looking forward to staying here again if my travel allows it. Thanks for being accommodating.
August 18, 2014
Rated 5.0 out of 5.0 by DavefromChina2014 Friendly and attentive staff
The staff here was great. They were quick to respond to any questions or requests I made during my stay.
They also had maps and directions on hand for the places that I needed to get to during this visit.
Great job by all.
August 17, 2014
Rated 4.0 out of 5.0 by dreeds Air condition
Water on floor around air condition and in the other room it was very warm so unconfortable for the kids on the couch
August 10, 2014
Rated 5.0 out of 5.0 Excellent Stay
Clean, comfortable, conveniently located, friendly
August 8, 2014