Rated 4.2 out of 5 by 93
Rated 5.0 out of 5.0 by jehdkd16 Great all around
Let me first start by saying this is the best Holiday Inn Express that I have stayed at over my traveling career. I travel frequently and always stay at IHG properties and this was by far the best.
I originally booked this hotel because it was connected to a World Health Gym. Amazing by the way but I will touch on that later. I was supposed to arrive in Edmonton the evening of 8/11, however my flight into Edmonton was canceled and had to make different accommodations to get to Edmonton the following day. As soon as I knew my flight was going to be canceled I called the hotel which was around 10:00pm and let them know I was not going to be making it that night but I would be there the next day as long as my flight would make it. They said no problem and hung up. I received a call back about half hour later letting me know that I was still going to be charged for the room for that night even though I was not there. I was a little taken back by this and responded with my story about the flight being canceled. The receptionist then said we could discuss in the following day upon my arrival (as I was in no mood to discuss after 7 hours of flight delays and a flight cancelation). I arrived the next day and the hotel staff was super friendly and accommodating to my unpleasant experience with my airline. I can not remember the receptionist or Managers name who helped me but I sincerely Thank You. They did not charge me for the night that my flight was canceled and just pushed back my arrival date. Professionally handled all the way around.
Overall Hotel: Very clean, easy layout, and multiple elevators. Parking lot was great. Never had any issues with parking or security. Felt very safe the entire stay. Greeted as IHG member and asked if I wanted goody bag or points. Went with the points of course! Location was great. Next to great food and easy highway access.
Room: Very clean, spacious, neat and tidy. Fridge and microwave were great and the bathroom was very clean. Towels and tub especially clean. Very quiet as well. Never heard any noise. I could run the a/c and fan for white noise which is always a big plus.
Workout Facility: As I noted the workout facility was the main reason I chose this hotel as it was not very close to my office. This place was exceptional. So easy to get a day pass. Just have to write your name and room number down and then get full access to a full gym. Hours were great. I got workouts in at 6am and 6pm. Little crowded but not overwhelming.
Breakfast: Average Holiday Inn Express Breakfast. I love them, hits all nutritional groups.
Room Cleaning: I am typically not a big fan of having employees clean my room on such a short stay so I can not give much description here. However, they did do something I have never had happen at an IHG property. After my day of work on 8/13, I returned to my hotel room for a brief time and received a phone call. It was housekeeping calling to ask if I needed any supplies due to my "do not disturb" sign on my door. Wow!!! This was great. Great Customer Service.
As I noted before this is the best IHG property I have stayed at. Looking forward to staying here again if my travel allows it. Thanks for being accommodating.
August 18, 2014
Rated 5.0 out of 5.0 by DavefromChina2014 Friendly and attentive staff
The staff here was great. They were quick to respond to any questions or requests I made during my stay.
They also had maps and directions on hand for the places that I needed to get to during this visit.
Great job by all.
August 17, 2014
Rated 4.0 out of 5.0 by dreeds Air condition
Water on floor around air condition and in the other room it was very warm so unconfortable for the kids on the couch
August 10, 2014
Rated 5.0 out of 5.0 Excellent Stay
Clean, comfortable, conveniently located, friendly
August 8, 2014
Rated 5.0 out of 5.0 by garg54 first timer
great hotel -the staff is very accommodating and I found the hotel clean and well serviced
August 8, 2014
Rated 3.0 out of 5.0 by dodi 3 good room, bad outside noise
I have mentioned many times in this survey that the sound of let trains was heard all night going back and forth also two freight trains, possibly we should have been at the front of the note instead of the back
August 5, 2014
Rated 5.0 out of 5.0 by yeshi bed
it was comfy bed and quite room. love the environment at Holiday inn Express. all the stuff member.
July 31, 2014
Rated 5.0 out of 5.0 by Fergukopp Always Great!
I am a frequent visitor to the hotel and never have any issues. My only complaint, and this has nothing to do with the hotel, but the amount of menus slipped under the door is a bit annoying. Especially when we tried to order from one of them and they refused to deliver to that area.
The hotel staff is awesome.
The beds and pillows are the best!
July 30, 2014