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Rated 4.0 out of 5 by 110 reviewers.
Rated 4.0 out of 5.0 by Excellent suite! As always this hotel does not disappoint me. Great location and great rooms! The only one thing that I hate is that there are to power outlet next to the bed, so have to unplug a lamp in order to charge phone over night. February 27, 2014
Rated 4.0 out of 5.0 by Lack of food & poor check out service I was at your hotel for my daughters wedding, I wish the hotel had more then just breakfast, a bar or a lunch dinner venue would have been helpful. When checking out it was a very long confusing process. Given the wrong bill, I had called down to see if my husband could pay with Visa, then when I was checking out had no record of Visa number. Did not mention anything about possible additional charges, still checking my card to verify if any additional charges will appear. February 26, 2014
Rated 3.0 out of 5.0 by I would not recommend Although it appears to be a fairly new hotel the furnishings were very outdated and the layout of the room was poorly designed. The lobby is small, crapped and is furnished like a bus terminal. As it is an 'Express' without a dining location on sight, there is no restaurant within walking distance and you have to get a cab to go anywhere. The staff was not as helpful as they should have been. When I inquired about getting a taxi they pointed me to the lobby phone rather than asking if I would like them to arrange it for me. All of the other Holiday Inn's I have stayed at have always offered to arrange this for me. This is not a location that I will ever book again in the future. January 20, 2014
Rated 2.0 out of 5.0 by Worst stay. This was the worst stay my wife and I have had at this hotel. We usually stay at this Hotel when we travel to Edmonton as it is one of the only Pet Friendly Hotels in the area. We usually have great service at this hotel, but it started off not so well. As a Gold Member of IHG, I am usually offered a welcome back, which contains water and chips, but nothing this time. During our stay in our room, the fridge was unusually loud as it seemed there was a problem with the compressor. We did not ask for another room, as I had booked the adjoining room so that my mother-in-law would be in the room beside us, she had an early flight to catch. Upon check out, I mentioned this to the Front Desk attendant and was brushed off like I didn't know what I was talking about, ref the fridge, and that was it,no I'm sorry I will look into it, nothing, she just carried on typing in the computer. I left the keys and departed a not so happy person. January 6, 2014
Rated 5.0 out of 5.0 by Love this I have to go to Edmonton for my Cross Cancer Appointments and we always stay at the Holiday Inn Express and love staying here. I recommend it to everyone. January 5, 2014
Rated 4.0 out of 5.0 by Good value, breakfast room always crowded We have been to this holiday few tomes now and it's serves what we need to stay in Edmonton. It's right next to south common and most of the places we visit. Only thing that can be improved is the breakfast. During our stay we never found any fruits and Some of the items already gone each day by the time we got there. But the help full staff in the breakfast room is doing good job with what they have got to work with. January 2, 2014
Rated 5.0 out of 5.0 by great stay the staff is so friendly and helpful Very clean and wonderful breakfast January 1, 2014
Rated 2.0 out of 5.0 by Stale smell The bathroom had a stale damp smell and we had to air the room. I was not recognized as a gold member at all, which other holiday inn express hotels do. Because I am vegan I had to buy my own milk so I could have cereal and a coffee. This is not the first time I have brought up this issue. There was no fresh fruit either. December 30, 2013
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