Rated 4.0 out of 5 by 94
Rated 5.0 out of 5.0 by mitchmeg Clean and friendly service.
We have stayed at this hotel several times. The rooms are clean and spacious. We love the breakfast that is available to us every morning. Saves us time and money. The hotel is in a wonderful location. Close to South Common, South Gate mall, The Go Center, Whitemud and Anthony Henday. We will definitely be staying here again.
December 3, 2013
Rated 4.0 out of 5.0 by tony117 Thanks for the Room Upgrade
I have stayed in this Holiday Inn hotel several times during my business trips but this is the first time they upgraded me to a suite. The hotel is about 40 min drive from the airport .It offers a free decent breakfast . I arrived early (around 9am) and just took my chance of checking in early and what to you know they allowed me to check in right away plus they even upgraded my room to a suite.I appreciate the upgrade since my room has its own kitchen and has a roomier space.
November 27, 2013
Rated 4.0 out of 5.0 by greenpickle One major complaint
Overall, it was a pleasant experience. However a necklace was in my room and I reported it lost. Hopefully it was not taken by a staff memebr. I phoned the hotel reporting the necklace was in my room but was not found. The disappointing part is I did not get a call back after I asked them if they would check to see if it is found.
I have never had this experience of a "lost" article.
November 26, 2013
Rated 5.0 out of 5.0 by Scot1 Once again
The quality of experience here is very positive and consistent. Great staff, nice rooms and well located. I do wish the TV channel line up was better.
November 22, 2013
Rated 5.0 out of 5.0 by rodger55 great overall
I have no complaints, I would stay at this hotel again if I come to Edmonton, I recommend this hotel to anyone.
November 22, 2013
Rated 2.0 out of 5.0 by Dragonlady3132 Bed Quality
For the price of the room I have stayed in better for cheaper. We had a king size bed in our room the box spring creaked as soon as you sat on the bed. My daughter and friends had a double queen room and their beds were better than the king we had and we paid more for our room.
The cleaning products used have a strong perfume smell, gave me a headache. The smell was in the lobby as soon as I walked in and it was also in the room, which then I can only assume it is the cleaning products used.
The breakfast was ok but if you cannot have dairy products then you cannot eat the eggs they come premade with cheese in them that takes like cheese whiz.
The location was great easy to get in and out of and there was ample parking.
The hot tub was so hot it could be turned down some and the pool was like ice. No towels had to go ask up front for them.
We as a family will probably never stay there again, due to better value in other hotel.
November 21, 2013
Rated 3.0 out of 5.0 by andrewtdop Great staff; but two issues might stop me from coming back
Uncomfortable beds and, perhaps, the worst elevator I've ever used in a hotel might stop me from coming back.
November 19, 2013
Rated 2.0 out of 5.0 by adasc Dirty and Sticky but staff was pleasant
Our room was dirty and sticky. It smelled bad and a bit like smoke. The whole family complained and choked on the air quality. The beds were so broken down that you had to be careful not to fall out of them.
The breakfast was what you would expect from an Express type hotel. It was hot with a fairly good variety. The staff was very pleasant and helpful.
November 18, 2013