Rated 4.0 out of 5 by 154
Rated 2.0 out of 5.0 by getting annoyed business
concrens with directions hygene and room cleanliness
June 30, 2014
Rated 5.0 out of 5.0 by pinky17 ALL GOOD
first site of the hotel felt good, as I request for a upper floors were done with no problem and early chek in was no problem too as we were from vancouver n wanted to see some views from upper floors. breakfast was yammy , lots of varieties , plus staf were very nice and the back entrance was very easy going up n down the elevator nn loading was handy , I waould stay at this hotel again if I have to stay at edmonton again which is in may of next year another weding and reception in may
June 30, 2014
Rated 5.0 out of 5.0 by Sa Moi HOME AWAY FROM HOME !
Thanks for the adventure and enjoyable excellent stay.
June 28, 2014
Rated 5.0 out of 5.0 by Tooney Great service, great location
Very clean hotel, easy to get to, friendly staff , the free breakfast had everything you could ask for even make your own pancakes, the room was very clean and very good staff workers who kept it clean.
June 28, 2014
Rated 5.0 out of 5.0 by Scot1 Best Staff in the Business
This Hotel continues to set the standard for providing a feeling of comfortable relaxation for guests. In particular Amy and Lisa are an example to others on how to treat guests. I will continue to stay here whenever I can.
June 27, 2014
Rated 4.0 out of 5.0 by Tasneem Tas
My Choice to select Holiday Inn-Express is due to the family atmosphere and hot morning breakfast, I usually travel with my family for leisure and my FIRST choice always with Holiday Inn-Express. I recommend my freinds and other family members to consider this hotel due to easy accessability, parking and clean family environment.
June 23, 2014
Rated 4.0 out of 5.0 by coryg07 Chillin
as always, i enjoyed the stay. relaxing, comfortable, and no headaches :)
June 22, 2014
Rated 5.0 out of 5.0 by traveller2009 Comfortable Bed and Friendly staff
Clean facilities, friendly staff specially the 2 N.Auditor (D
June 20, 2014
Rated 1.0 out of 5.0 by Ontario Traveler Poor customer service
Email confirmation provided incomplete address making locating the hotel extremely difficult, time consuming, wasteful of gasoline, and stressful. Compensation was only provided at a bare minimum ($20 value in gift card) in lieu of a refund since I was locked into the hotel because of pre-paying online. I am completely turned away from staying at another Holiday Inn again. I have never experienced such dissatisfaction in customer service and problem resolution in all of my years travelling.
June 17, 2014
Rated 4.0 out of 5.0 by SJBSR5 Super fast internet
Excellent stay. Clean and comfortable. Would stay again.
June 17, 2014
Rated 5.0 out of 5.0 by cedar1 Relaxed stay
Overall experience was excellent. Did not appreciate the smoking area right outside the back door. Had to run the gamut of smoke to get to my car. Also every time the door to the area opened, smoke odour came in. Inside , it was the area where we stood to wait for the elevators.
June 14, 2014
Rated 5.0 out of 5.0 by HIVCmember13 Location
Typical HI Express with location convenient to University, shopping at South Edmonton Common and multitude of restaurants.
June 13, 2014
Rated 3.0 out of 5.0 by SueH75 Hotel was great, beds were not
Hotel staff was excellent our room was clean and in good order. Beds needed new mattresses though very creaky, and the A/C unit was ungodly loud. Complained to the front staff to have it remedied but no outcome. Also no black out or darker curtain in our room just plain white shears which made sleeping past 5 am near impossible but we remedied that ourselves the next night.
Breakfast was awesome and beyond expectation. And the staff were great during breakfast to make sure everything was full and ready to go. we would probably stay there again..
June 12, 2014
Rated 1.0 out of 5.0 by boxman4675 NOT VERY HAPPY
pool was filthy dirty as was the hot tub, got nothing but excuses from the staff, son got a rash from the hot tub after only being in it for 30 seconds
June 12, 2014
Rated 5.0 out of 5.0 by rmorgan86 Recommended stay in Edmonton
Located adjacent to the South Common Mall and great shops, restaurants and entertainment, the Edmonton South Holiday Inn Express provides great value for your travel dollar. A great pool and hot tub complemented with a fitness room provides you everything you need for your next stay in Edmonton.
June 9, 2014
Rated 5.0 out of 5.0 by Booboo99 Excellent Stay
This hotel was perfect and no problems what so ever. I will try and stay here all the time when I need a hotel. No pool.
June 4, 2014
Rated 4.0 out of 5.0 by Mr.Happy Not sure if I'll go back
The rooms (multiple rooms booked) were very stinky. It was a very strong, lingering smell similar to very strong body odour. If all our rooms didn't have the same smell, we would have asked to switch rooms. And, if the other hotel we like wasn't fully booked, we'd have switched hotels.
On arrival, we booked our next stay. Luckily, we cancelled this after the room issues; the staff had booked it for the wrong night anyway.
Breakfast was basic, and the first milk we grabbed was chunky. The group shied away from the refrigerator after that. The runny eggs and dry muffins were tasty/filling enough to last until we found a breakfast restaurant.
Everything else was to Holiday Inn Express standards. Just a couple pretty big issues causing us to book our next stay elsewhere.
June 1, 2014
Rated 1.0 out of 5.0 by sunshine9000 Would not recommend to anyone .
It is always interesting dynamics when I check into a hotel , the attitude is curt and almost to the point of rudeness . I believe when you check in you should be welcomed and not treated like you should not be there, the night clerk was not someone I would ever hire for any job.
I did not realize that the IHG rewards changed the time for check out or that the desk clerk does not care if you have IHG rewards, I thought it was a popular program, but apparently not anymore and the rules have changed. I will no longer stay at the holiday inns.
May 29, 2014
Rated 5.0 out of 5.0 by Caballo59 Clean, nice and quiet
Great hotel and I'll certainly stay there again. Easy access to city and highway. Clean rooms, friendly staff. Excellent parking opportunities and despite it's location, very quiet.
May 26, 2014
Rated 5.0 out of 5.0 by richlow great place to stay in South Edmonton
We have stayed here three times now in the last year; we have thoroughly enjoyed our stay each time; we would highly recommend this hotel; we especially enjoyed the friendly staff; especially Lisa, the girl from Ireland, who was particularly helpful to us.
May 20, 2014
Rated 5.0 out of 5.0 by meemanaragar excellant service
I spent six weeks there while going to school in Edmonton. Very friendly staff from the front desk to the cleaning lady. I wish the breakfast had more options but without having a restaurant there is only so much they can do. I have stayed in hotels way more expensive and didn't get the service or comfort that I received here. Highly recommended
May 18, 2014
Rated 4.0 out of 5.0 by ZAN013 Accomodating and Convenient
Check in was less than great, but staff while I was there were more than accomodating and helpful. I only stay here two or three times a year, but I find everything I need (including accessibility to my clients) more than I need.
May 18, 2014
Rated 5.0 out of 5.0 by Sa Moi SURPRISE .... I AM HERE EARLY !
There was an urgent need to arrive in Edmonton a day earlier so I called to see if I could book a room. No problem with my sudden telephone request because they accommodated me. This was a very nice surprise and my stay was very enjoyable. BRAVO
May 17, 2014
Rated 4.0 out of 5.0 by Cash 01 Comfortable bed
I think it is time to change the mattress.we found them hard and lumpy.
May 13, 2014
Rated 5.0 out of 5.0 by Scot1 Missed HI Edmonton South
I had almost forgotten what a pleasant accommodation this is, from the the staff to the room to the morning breakfast. Great customer service!!
April 28, 2014
Rated 4.0 out of 5.0 by Coldrunner Close to Restaraunts and shopping
Overall good hotel, location somewhat out of main shopping areas. Need rental car for sure.
April 23, 2014
Rated 4.0 out of 5.0 by Ma Family Great Breakfast, comfortable room and friendly breakfast staff
We stayed two nights. The hotel offered comfortable rooms, great breakfast. Location was convenient and parking lot is safe area for my car. We will try out the pool next time we are there.
Drawback: people smoking outside the back doors to the parking lot. Did not appreciate inhaling the second hand smoke.
April 10, 2014
Rated 4.0 out of 5.0 by Barney13 Convenient and Welcoming Experience
Great location to shopping, restaurants, theatre, LRT, etc. in South Edmonton. Staff is always friendly and helpful.
April 3, 2014
Rated 3.0 out of 5.0 by dpheaton Comfortable bed but some issues
My family recently spent a couple nights in this hotel. Although the beds were extremely comfortable there were some issues. Firstly, the room surfaces (i.e. - tables and floors) were not clean. The tables had glass marks and sticky spots like they had never been cleaned. I wiped them with a wet tissue and it came back filthy. Also, the carpet had stuff on it that apparently had not been vacuumed up. And the carpet/tile divider had spots where carpet nails stuck up which caught your socks or scratched bare feet. And there was blood on the door to the bathroom. Generally the room was disappointing for these reasons.
April 2, 2014
Rated 5.0 out of 5.0 by GD1961 Business Stay
I stayed here last week on business. The Hotel was clean and the room was quiet. The Wireless internet was also excellent. The variety of the free breakfast was also excellent.
March 31, 2014