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Rated 4.1 out of 5 by 206 reviewers.
Rated 1.0 out of 5.0 by Poor customer service Email confirmation provided incomplete address making locating the hotel extremely difficult, time consuming, wasteful of gasoline, and stressful. Compensation was only provided at a bare minimum ($20 value in gift card) in lieu of a refund since I was locked into the hotel because of pre-paying online. I am completely turned away from staying at another Holiday Inn again. I have never experienced such dissatisfaction in customer service and problem resolution in all of my years travelling. June 17, 2014
Rated 4.0 out of 5.0 by Super fast internet Excellent stay. Clean and comfortable. Would stay again. June 17, 2014
Rated 5.0 out of 5.0 by Relaxed stay Overall experience was excellent. Did not appreciate the smoking area right outside the back door. Had to run the gamut of smoke to get to my car. Also every time the door to the area opened, smoke odour came in. Inside , it was the area where we stood to wait for the elevators. June 14, 2014
Rated 5.0 out of 5.0 by Location Typical HI Express with location convenient to University, shopping at South Edmonton Common and multitude of restaurants. June 13, 2014
Rated 3.0 out of 5.0 by Hotel was great, beds were not Hotel staff was excellent our room was clean and in good order. Beds needed new mattresses though very creaky, and the A/C unit was ungodly loud. Complained to the front staff to have it remedied but no outcome. Also no black out or darker curtain in our room just plain white shears which made sleeping past 5 am near impossible but we remedied that ourselves the next night. Breakfast was awesome and beyond expectation. And the staff were great during breakfast to make sure everything was full and ready to go. we would probably stay there again.. June 12, 2014
Rated 1.0 out of 5.0 by NOT VERY HAPPY pool was filthy dirty as was the hot tub, got nothing but excuses from the staff, son got a rash from the hot tub after only being in it for 30 seconds June 12, 2014
Rated 5.0 out of 5.0 by Recommended stay in Edmonton Located adjacent to the South Common Mall and great shops, restaurants and entertainment, the Edmonton South Holiday Inn Express provides great value for your travel dollar. A great pool and hot tub complemented with a fitness room provides you everything you need for your next stay in Edmonton. June 9, 2014
Rated 5.0 out of 5.0 by Excellent Stay This hotel was perfect and no problems what so ever. I will try and stay here all the time when I need a hotel. No pool. June 4, 2014
Rated 4.0 out of 5.0 by Not sure if I'll go back The rooms (multiple rooms booked) were very stinky. It was a very strong, lingering smell similar to very strong body odour. If all our rooms didn't have the same smell, we would have asked to switch rooms. And, if the other hotel we like wasn't fully booked, we'd have switched hotels. On arrival, we booked our next stay. Luckily, we cancelled this after the room issues; the staff had booked it for the wrong night anyway. Breakfast was basic, and the first milk we grabbed was chunky. The group shied away from the refrigerator after that. The runny eggs and dry muffins were tasty/filling enough to last until we found a breakfast restaurant. Everything else was to Holiday Inn Express standards. Just a couple pretty big issues causing us to book our next stay elsewhere. June 1, 2014
Rated 1.0 out of 5.0 by Would not recommend to anyone . It is always interesting dynamics when I check into a hotel , the attitude is curt and almost to the point of rudeness . I believe when you check in you should be welcomed and not treated like you should not be there, the night clerk was not someone I would ever hire for any job. I did not realize that the IHG rewards changed the time for check out or that the desk clerk does not care if you have IHG rewards, I thought it was a popular program, but apparently not anymore and the rules have changed. I will no longer stay at the holiday inns. May 29, 2014
Rated 5.0 out of 5.0 by Clean, nice and quiet Great hotel and I'll certainly stay there again. Easy access to city and highway. Clean rooms, friendly staff. Excellent parking opportunities and despite it's location, very quiet. May 26, 2014
Rated 5.0 out of 5.0 by great place to stay in South Edmonton We have stayed here three times now in the last year; we have thoroughly enjoyed our stay each time; we would highly recommend this hotel; we especially enjoyed the friendly staff; especially Lisa, the girl from Ireland, who was particularly helpful to us. May 20, 2014
Rated 5.0 out of 5.0 by excellant service I spent six weeks there while going to school in Edmonton. Very friendly staff from the front desk to the cleaning lady. I wish the breakfast had more options but without having a restaurant there is only so much they can do. I have stayed in hotels way more expensive and didn't get the service or comfort that I received here. Highly recommended May 18, 2014
Rated 4.0 out of 5.0 by Accomodating and Convenient Check in was less than great, but staff while I was there were more than accomodating and helpful. I only stay here two or three times a year, but I find everything I need (including accessibility to my clients) more than I need. May 18, 2014
Rated 5.0 out of 5.0 by SURPRISE .... I AM HERE EARLY ! There was an urgent need to arrive in Edmonton a day earlier so I called to see if I could book a room. No problem with my sudden telephone request because they accommodated me. This was a very nice surprise and my stay was very enjoyable. BRAVO May 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed I think it is time to change the mattress.we found them hard and lumpy. May 13, 2014
Rated 5.0 out of 5.0 by Missed HI Edmonton South I had almost forgotten what a pleasant accommodation this is, from the the staff to the room to the morning breakfast. Great customer service!! April 28, 2014
Rated 4.0 out of 5.0 by Close to Restaraunts and shopping Overall good hotel, location somewhat out of main shopping areas. Need rental car for sure. April 23, 2014
Rated 4.0 out of 5.0 by Great Breakfast, comfortable room and friendly breakfast staff We stayed two nights. The hotel offered comfortable rooms, great breakfast. Location was convenient and parking lot is safe area for my car. We will try out the pool next time we are there. Drawback: people smoking outside the back doors to the parking lot. Did not appreciate inhaling the second hand smoke. April 10, 2014
Rated 4.0 out of 5.0 by Convenient and Welcoming Experience Great location to shopping, restaurants, theatre, LRT, etc. in South Edmonton. Staff is always friendly and helpful. April 3, 2014
Rated 3.0 out of 5.0 by Comfortable bed but some issues My family recently spent a couple nights in this hotel. Although the beds were extremely comfortable there were some issues. Firstly, the room surfaces (i.e. - tables and floors) were not clean. The tables had glass marks and sticky spots like they had never been cleaned. I wiped them with a wet tissue and it came back filthy. Also, the carpet had stuff on it that apparently had not been vacuumed up. And the carpet/tile divider had spots where carpet nails stuck up which caught your socks or scratched bare feet. And there was blood on the door to the bathroom. Generally the room was disappointing for these reasons. April 2, 2014
Rated 5.0 out of 5.0 by Business Stay I stayed here last week on business. The Hotel was clean and the room was quiet. The Wireless internet was also excellent. The variety of the free breakfast was also excellent. March 31, 2014
Rated 1.0 out of 5.0 by Terrible experience We were placed in a poor location amongst a hockey team. The team members were in and out of their rooms and talking in the hallways the whole night and no staff member really did anything about it. After 4 calls to the front desk and a sleepless night we were offered bonus HI points, and were given an apology. Poor compensation for the amount of $ we paid to stay there. Anytime we've stayed in a hotel with a sports team we've had to sign a "team agreement" agreeing to certain terms placed by the hotel. If this team did sign one, the hotel sure didn't follow through with the consequences. Would not recommend this hotel. March 30, 2014
Rated 5.0 out of 5.0 by BUSY PLACE & WORTH EVERY PENNY This hotel fits my every need and they make sure you are welcomed from the time of arrival until departure. Bravo ! March 30, 2014
Rated 3.0 out of 5.0 by New property but not well maintained! Beds are comfortable, WiFi isn't very good - often cuts frequently, the shower sprinkler is strange! March 18, 2014
Rated 3.0 out of 5.0 by A good place to stay! The new WiFi works very good....rooms are spacious...friendly front desk staffs March 18, 2014
Rated 3.0 out of 5.0 by Good location but elevator speed is horrible I've stayed at this property many times over the last 4 years. The staff is great and the building is nice with good amenities, but the two elevators that are responsible for getting this many guests to their rooms leaves a lot to be desired. The speed to go from the lobby floor to the 6th floor takes twice as long as a normal elevator. Couple that, with a busy Friday morning full of people trying to check out, and you have the potential to miss a flight home. My hope is that they at least increase the speed of the two elevators which would help a little. Too many rooms and not enough elevators. March 18, 2014
Rated 5.0 out of 5.0 by good cooporation The management and front desk personnel were very helpful and cooperative in resolving a billing conflict that I made. March 2, 2014
Rated 4.0 out of 5.0 by Excellent suite! As always this hotel does not disappoint me. Great location and great rooms! The only one thing that I hate is that there are to power outlet next to the bed, so have to unplug a lamp in order to charge phone over night. February 27, 2014
Rated 4.0 out of 5.0 by Lack of food & poor check out service I was at your hotel for my daughters wedding, I wish the hotel had more then just breakfast, a bar or a lunch dinner venue would have been helpful. When checking out it was a very long confusing process. Given the wrong bill, I had called down to see if my husband could pay with Visa, then when I was checking out had no record of Visa number. Did not mention anything about possible additional charges, still checking my card to verify if any additional charges will appear. February 26, 2014
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