Rated 4.3 out of 5 by 338
Rated 5.0 out of 5.0 by Marg2010 Surprised by negative feedback - place is great
After reading some negative reviews about place being old and run down I was doubtful about staying, so I phoned and asked the age of hotel. It was built in 2010 so is just 5 years old - not old by any standards. Therefore i think those who posted that it was old and run down had a different hotel in mind.
I booked a room with 2 queen beds as I was taking my elderly mother in to clinic nearby for cardiac tests. When we arrived, the staff was friendly, prompt and very helpful. Our room was immaculate, modern (as any 5 year old hotel should be) and the internet was fast. AC and thermostat were modern and worked wonderfully. AC unit new, extremely quiet and "civilized".- only cutting in for a few minutes to cool room down and then shut off. - not at all like the window shakers you see in cheaper and older hotels.
My mother noticed this hotel had won the 2015 housekeeping award---can not happen if place is dirty.
Breakfast in the morning had a great variety of hot and cold options, juices, fruits, yogurts, pancakes, bagels, cinnamon buns, bread,etc. and even gluten free bread if one asked. Dining area was continually kept clean throughout the free continental breakfast time.. Check out was a breeze even though my mother had several requests with the invoicing part. Staff extremely polite and friendly.
Room Tip: If you are here to for medical reasons, ask for medical rate. If you want gluten free bread for breakfast, ask for it..
May 30, 2015
Rated 4.0 out of 5.0 by misscrabtree Nice choice for an extended stay in Edmonton
This is a clean, comfortable, nicely appointed hotel near shopping and highways. It is relatively new and the staff is hardworking. The front desk personnel tried to give us directions to various venues but did not seem familiar with the area at all.
Breakfast would be a plus if the dining room were not so crowded with groups and uncomfortably hot, even in temperate weather.
In all, a good choice for us since it housed us ten minutes from family.
We plan to return for the next graduation in two years!
May 29, 2015
Rated 3.0 out of 5.0 by kaval stay at holiday inn edmonton
For the amount I paid for this stay, I did not get a chance to use the pool (it was tiny and crowded). I had to get to the front desk to get the spoons. The room tub looks dirty. My experience using the reward points for this stay was not handled poorly by the holiday inn front desk as well as HRG. I had to clear the full amount and wasted a couple of hours talking to the front desk and HRG. Overall not satisfied this stay
May 29, 2015