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Rated 3.9 out of 5 by 155 reviewers.
Rated 4.0 out of 5.0 by West Edmonton at the mall Advertised as At the mall, but would have to drive to the mall. The rooms was overall good. October 7, 2014
Rated 5.0 out of 5.0 by Great place to stay I love the service the front desk were very professional to dealt with The continental breakfast is awesome the cinnamon Is really priceless. Would love and love to come back Hermie October 7, 2014
Rated 5.0 out of 5.0 by comfort of room I feel the room was very inviting, clean, and a pleasure to stay in. We have 3 children under 8 and truely love staying at this hotel.We thoroughly enjoy everything from the pool to the breakfast in the morning.thank you. October 7, 2014
Rated 4.0 out of 5.0 by Front desk staff excellent I find that the front desk staff are professional and attentive to the needs of the guests. October 5, 2014
Rated 5.0 out of 5.0 by Business The hotel was clean and the free breakfast was excellent. The wireless internet was also excellent. October 3, 2014
Rated 5.0 out of 5.0 by Excellent Value, Very Clean I had the opportunity to stay at the Holiday Inn Express and Suites Edmonton -At the Mall, and really liked it. I liked the pool. The hot tub had paint pealing off, so this was pretty gross. The Breakfast was hot but I didn't much care for the sausage pucks. There was plenty of other options and did chose other items and believe I got a good breakfast. The room was very clean and the staff was very friendly!! I have stayed here before, but the pool was not in service, but once I experienced it, was very happy because it is huge!!! The hot tub needs attention. October 3, 2014
Rated 5.0 out of 5.0 by Great Service and Comfortable Beds We'd definitely stay at this hotel again. Enjoyed the breakfast too. October 1, 2014
Rated 2.0 out of 5.0 by Slow internet, lack of plug ins, staff has lost focus on details Slow to no internet access. The television was down part of the time, the bathroom sink had soap scum on the sink where the previous guest had left the soap and there was no bath matt. Didn't get my bill under the door in the morning so had to wait in line for check out. There are very few electrical plug ins in the room so it is difficult to get charged up. I asked for the manager to call me to talk about these things but that person didn't have the courtesy to return my message..... or the front desk staff didn't pass my messages on. Mostly little stuff except for the slow internet (couldn't respond and work on emails) but overall this property shows that they lack attention to details. This may be a good place if all you do is sleep but for a business traveler I would have to say that this is a tired and out of date property. I will only stay here again as a last resort in case all other choices are full. September 28, 2014
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