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Rated 3.6 out of 5 by 83 reviewers.
Rated 1.0 out of 5.0 by Not a great experience Pool closed for repairs (and will be for several months) - this should be stated on the web site. Was able to walk across the street and use the pool at another hotel but really how practical is this with two kids. One day room simply wasn't made up despite us being at the mall from 9:30 till 2:45. Pull out couch wasn't made up when we arrived so we had to make it up ourselves (I don't go on holidays to make my own bed, sorry!). We had a king suite which was extremely poorly outfitted as far as kitchenettes go - everything is plastic and disposable, no bottle openers or utensils, not even any glasses! Talk about being environmentally unfriendly. The breakfast buffet is similarly bad for the environment (everything is throw away and no reccycling) not to mention bad for you (only fresh fruit was bananas). Coffee was decent. The room and bed itself were as expected. Front reception staff were disenterested at best - in fairness I didn't tell anyone about our concerns but I think this is because I didn't really think anyone cared! February 20, 2014
Rated 4.0 out of 5.0 by Nice Place It's very close to West Edmonton Mall. The reception staffs were helpful inconvenience because we were not able to use their pool because of repair issues Room and bath are clean. Overall, our experience was ok. February 20, 2014
Rated 3.0 out of 5.0 by Sub par experience We stayed at this hotel during the long weekend. We had booked a month in advance to have 2 rooms adjoining or close as well as a crib in the room and a swimming pool for the kids. Called a couple days before to confirm and was told everything was set. We arrived on Friday to find out the pool was not working. Extreme disappointment and frustration as the staff didn't tell me about the pool not working when I had called to confirm. If they had we would have chosen another hotel. The hotel told us we could use the pool at the days inn across the street which we did but was very inconvenient as we had 2 kids under 2. Next we were told that he 2 rooms we booked where on different floors and that they didn't even had adjoining rooms. My sister then checked into her room and surprise surprise there was a door in the wall for adjoining rooms. Such a petty lie. Really people? Next we were told we would have to wait to see if we could have a crib as they could have been booked? You mean you can't tell if they are requested? The beds were extremely comfortable tho which was a plus February 20, 2014
Rated 2.0 out of 5.0 by Holiday Inn - Edmonton at the Mall I would choose a different Holiday Inn than this one, mostly for the reason that the hotel is not as clean as it could be. Travelers expect to stay in temporary hotel accommodations that are as clean or cleaner than their own homes. This is not the case at this hotel. Also the pool was not open and they made no mention of this on the website or at check-in. February 15, 2014
Rated 4.0 out of 5.0 by No Parking The hotel and room were amazing!!! We did not try the breakfast, but it looked and smelled good. My only beef with the hotel is the parking. We came back late and there was no parking spaces left in the lot. We parked in the taxi reserve space and the hotel was ok with that! Good hotel overall!! February 5, 2014
Rated 4.0 out of 5.0 by Friendly staff and large room We had a nice overnight stay here in a kids suite! The best things were the friendly and helpful front desk staff, the size of our room and the sliding door between the king bed and the bunk beds. The room could have used some polish but it was clean at least and the bed was comfortable enough. There was no I room safe. The pool was broken which was really too bad. Breakfast was fine, everyone found something they liked. We loved the fireplace in the lobby, it was nice to come into after the -30 outside! Overall I would stay here again! January 10, 2014
Rated 4.0 out of 5.0 by Quick services for problems Overall experienced was good, though the pool was down for service we were able to use Day's Inn pool from across for free. Our fridge was not working because the thermostat was turned down for defrost but had service looked within an hour. January 5, 2014
Rated 4.0 out of 5.0 by Nice and Quite Place to stay. We liked the location because it was away from the traffic, so it' was quite at night when you sleep. It's very close to West Edmonton Mall. The reception staffs were very helpful, especially Melanie and Victoria. Some inconvenience because we were not able to use their pool because of repair issues and we had to use the pool of the hotel just across it. The bananas they served during breakfast were still green, not ripe. Room and bath are clean. Overall, our experience was good. January 5, 2014
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