Rated 3.7 out of 5 by 71
Rated 5.0 out of 5.0 by Joco Great for kids
We had a great 3 night stay. The pool was fun for the kids. Having 2 TV's was excellent. Breakfast was good. The cleaning ladies even left a towel elephant for our kids. The only thing was that it is not "at the mall" as the name would suggest. Was still quite a ways away. All in all, would recommend and will go back.
November 29, 2013
Rated 4.0 out of 5.0 by Southpaw12 Same old
Some upgrades need to be completed, and some staff training done.
November 28, 2013
Rated 5.0 out of 5.0 by Kikka Wonderful Stay
I stayed at the Holiday Inn Express on Wednesday, November 20, 2013, located at 10017-179A Street in Edmonton. I was greeted promptly by the front desk staff and I was treated very well by the staff member named Victoria who arranged for an early check-in for me and I checked in at approximately 12:15 pm. (I found this to be excellent service as I had arrived in the City very early that day and simply asked Victoria if I would be able to check in about one hour before the regular check-in time) As I am a IHG Rewards Club Platinum member, I was put in a larger room than I had origianlly booked at the hotel. The room was very large, extremely clean, and featured a King Size bed, a spacious and clean vanity area, and a large bathroom. One feature that I really enjoyed was that the room was equipped with a sliding pocket door between the "bedroom" and "sitting room/kitchenette" area. This is one of the quietest rooms I have ever stayed in. I did not hear a single "door close" from the hallway for my entire stay! I cannot say enough good things about the staff -- The General Manager greeted me and we introduced ourselves, the lead kitchen attendant was extremely friendly and even brought me some cream for my coffee after the kitchen had "closed", and Victoria arranged that I could use the "boardroom/meeting room" attached to the buffet/kitchen area for a meeting even though I had not booked it in advance! My stay was excellent in all respects and I will be returning to this specific hotel for my next trip to Edmonton. Thank you staff! - Keith.
November 25, 2013
Rated 4.0 out of 5.0 by eshot recommended
the rooms are nice and updated, but the staff weren't very friendly or personable and the toilet in my room ran all night. other than that, perfectly fine. one perk (no pun) was being woken up by the smell of fresh coffee being brewed in the restaurant down the hall.
November 17, 2013
Rated 5.0 out of 5.0 by VFAL Awesome experience and customer service!
I really had an awesome experience staying in this hotel. The room was clean and the lady in the front desk was providing excellent service by providing additional stuff I need for the room. She also gave a bottle of water and a granola bar upon arrival. Best of all she was courteous and smiling while providing assistance. The front desk made me feel welcome in this hotel.
I will definitely recommend this hotel to my friends and colleagues.
To all hotel staff on this site - GOOD JOB!
November 14, 2013
Rated 3.0 out of 5.0 by 61chester Worst experience in Holiday Inn ever
Front desk staff was bad.
I asked for 6 am wake up call. There was none. At 6:20 i asked why I did not get wake up call, she was very surprised. I had reservation for one night but during check in if I can stay additional night. At check out noticed that was charged 30% more. Was never told about different rate. Bad staff.
November 10, 2013
Rated 4.0 out of 5.0 by brampton Okay overall
I would say it's okay. The breakfast are boring, very very standard. Maybe a waffle maker would change it up
November 4, 2013
Rated 4.0 out of 5.0 Holiday Inn Express- Edmonton- @ the mall
Overall we really enjoyed our stay @ the Holiday Inn Express. The breakfast was quite good although, the cinnamon buns were dried out, the eggs are not real, and there was never any bacon or english muffins like it says on the sign. There are, however, quite a number of breads, bagels, cereals, yogurts, juices, milk, & sausages to choose from. The room was very clean and the staff very friendly. The only complaint about staff was the lady who was putting the breakfast out, she was quite rude. The hotel was also very close to the mall ( about a 2 minute drive to the "Bed Bath& Beyond" entrance). It worked out great since we went to the mall 3 days in a row! I highly reccomend this hotel to anyone staying in Edmonton who likes free breakfast, clean sheets, & wants to go to the mall!
October 24, 2013