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Rated 3.8 out of 5 by 121 reviewers.
Rated 4.0 out of 5.0 by comfortable bed, good breakfast and good service I enjoyed my stay at the hotel, slept well because it is peaceful and quiet, and enjoyed the good breakfast every morning. August 13, 2014
Rated 4.0 out of 5.0 by great service I like the service at front desk, air condition should be work properly and tivi should be working. August 12, 2014
Rated 4.0 out of 5.0 by Clean hotel with friendly staff. The hotel was nice and clean. The rooms were great, the beds were comfortable and clean as well. We stayed in the family suites where there was a small kitchenette area and a separate living area where the kids watched tv. The staff were all friendly and accommodating. The pool was nice and big for the kids to play. The only thing is the hot tub should be cleaned more often. We stayed at this hotel for five nights with 3 kids and it was great. The breakfast choices were good and saved us money as we didn't have to eat in restaurants in the morning. We had a good breakfast and headed out for the day. When we returned later the kids were able to swim at the pool. August 12, 2014
Rated 5.0 out of 5.0 by Clean and very nice staff We always try and stay at the express wherever we go. This is a very nice and clean place. Kid and family friendly. Staff was really nice as well. Thank you for providing what's so hard to find in this day and age anymore where it seems like customers service is lost. August 10, 2014
Rated 5.0 out of 5.0 by Would definitely stay again! The staff were friendly and very helpful. The carpets are a bit worn and stained, but clean. The rest of the room - and the hotel itself - was very clean and comfortable. We loved the pillows (even better than our own!). The bathroom had a ceiling fan, which is always a plus for venting shower steam. The walls were nicely sound proofed, as was the ceiling (we could hear someone above us in the mornings walking across their floor, but it was barely audible). The wireless internet worked very well. The hot breakfast was great, and very convenient. Having that convenience is one of the biggest things we look for in a hotel, and we will definitely be staying at HI Expresses in the future. August 10, 2014
Rated 4.0 out of 5.0 by GREAT FOR FAMILY ..nice room and the staff were friendly. 5 to 10 minute to west edmonton mall. August 7, 2014
Rated 5.0 out of 5.0 by Great Family Hotel We have stayed at this hotel twice now. Although it costs more, we really enjoy the kid's suite. It is very nice for the kids to have their own room, table and tv. The room was very clean, other than a stain on the carpet. The continental breakfast was very good. It offered the standard cereal, yogurt and fruit as well as pancakes, muffins, cinnamon rolls, eggs and breakfast meat (sausage, bacon etc). We also love this hotel because it is just a couple of blocks away from the West Edmonton Mall. I would definitely recommend staying here! August 3, 2014
Rated 5.0 out of 5.0 by great service overall the hotel was very nice and comfortable. the exercise room had up to date equipment. the pool and hot tub were fantastic August 2, 2014
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