Rated 4.7 out of 5 by 215
Rated 5.0 out of 5.0 by ginger65 Great Night of Sleep
Stayed at hotel while in town to watch my niece play basketball for SIU-E. Very nice, clean hotel. Conveniently located near the SIU-E campus. Breakfast buffet had a variety of foods to choose from. Front desk staff and food staff where very friendly and helpful. Would recommend this hotel to family and friends.
February 2, 2016
Rated 1.0 out of 5.0 by DoNotStayHIE-Edwardsville Horrible Service
I made a simple request to use the business center. I had been automatically checked out of my room at 11 a.m. At 11:30 a.m., I was told I was not allowed to use the business center because I was no longer a hotel guest. I've never heard of this practice before in my life. This was followed by over 20 minutes of exasperated sighs, eye rolls, attempts to call management to tell me that I'm not allowed in the business center - you would think I was asking for entrance to the hotel's vault. I wanted to print a one-page PDF. The horrendous attitude only increased with each passing moment. When I called the toll-free corporate customer service line, I at first received an apology. They then tried to call the hotel. Shocker - nobody answered on three different attempts of four rings each. It wasn't until I walked back into the lobby and saw the guilty party standing next to the phone and she overheard me confirm that to the toll-free CSR that she answered. I was told no manager was on duty, but I would get a call the next day. I did not get a call for two days, and that call was as generic as could be with no word on ramifications for the ridiculous behavior or any form of recompense. I will never stay at this property again.
February 2, 2016
Rated 5.0 out of 5.0 by KisaMNC Our overnight oasis
My husband and I recently stayed at the Holiday Inn Express and Suites in Edwardsville, IL. The young lady behind the counter checking us in, was so warm and kind we felt like we were family right away. She even called our room before we got unpacked to check on us, making sure everything was OK. My husband is Celiac and I am gluten sensitive, so the breakfast was limiting for us, but if you don't have these issues, the breakfast looked wonderful. The whole hotel as far as we could see was very clean and up-to-date. Highly recommend this hotel.
February 1, 2016