Rated 3.3 out of 5 by 106
Rated 4.0 out of 5.0 by SenoraAngie2 comfy in great location
despite the fact on highway it is very quiet because it sits back off the road, very good location, close to good restaurants, expressway, parkway and casinos
July 25, 2014
Rated 2.0 out of 5.0 by Family of seven poor service
We arrived at 4 pm and stood in line for 1/2 hour and were told our rooms wouldnt be ready for 1/2 hour. Tried to be understanding so we left came back in an hour around 5:00 and waited in line another 15 min and were told the rooms still were not ready and were told they didnt know when they would be. Brenda was the front desk person and she was stressed to say the least. The other front desk person was clueless and had us come back twice, Brenda at least offered to call us when they were ready. The most annoying thing was the blonde female manger on duty made no comments or offered any help to all us waiting, ignoring us and leaving poor Brenda to the situation. The situation was so stressful, guests were noticable upset and complaining. The situation was so bad for all that no one welcomed us or acknowledged our platinum membership. It was the worst check in I have had anywhere. I literally felt like I was in a flea bag motel. We finally got in our room at 6:15 and the room was a bit musty smelling. The housekeeping appeared to be working as hard as they could and the breakfast staff was awesome. The problem with check in appeared the result of poor management and i would strongly recommend they address this situation or risk losing their flag.
July 24, 2014
Rated 2.0 out of 5.0 by remmulpa Service and hospitality were awful
Arrived at 5pm and waited 30 minutes to get to the desk (1 person at the desk), then had no rooms. Waited another 20 minutes for a room, then key card did not work, which seemed to be the common theme this day. The A/C was very loud and the room smelled. There was no way to close the curtains and heard many people outside the door.
Not once did any of the staff greet me or recognize me as a Gold member. A few of them were always outside smoking and laughing. As far as breakfast, it was very small and crowded and filthy.
July 23, 2014