Rated 3.4 out of 5 by 237
Rated 2.0 out of 5.0 by Adi9 bad service
The rooms were clean and decent. Overall the hotel is located at a great place, only 10 minutes from atlantic city.
However, the room service was terrible! When asked to send in an extra blanket, I was told they had none!
I called thrice as I had a kid with fever who needed it and eventually they did bring it after making me wait for half an hour.
The staff simply did not pick up the calls on the front desk.
June 29, 2015
Rated 5.0 out of 5.0 by Barbh22 Great experience and friendly staff
The hotel was clean, updated and the beds were very comfortable. The breakfast staff was extremely polite and kind. The cleaning staff always said hello and did a great job in our rooms. I'd return here again in the future. Was pleasantly surprised!
June 25, 2015
Rated 2.0 out of 5.0 by JuliaHotels Nice hotel, but disaster of a stay
We checked in to the West Atlantic City Holiday Inn on Saturday, June 20 for a weekend at the beach with my parents, who booked the room across the hall.
Around 3AM I woke up to the sound of rushing water so heavy my first thought was that someone was showering in our bathroom. Unfortunately, and quite disgustingly, the water raining on our heads in the bathroom and by the closet was not from a shower but from an overflowing toilet upstairs.
So at 3:30AM on Fathers's Day morning, we had to pack up our belongings and sleeping children and move to another room.
This incident ruined our Father's Day weekend. I wrote to email@example.com and have received no response. Needless to say, this is unacceptable. Make it right, Holiday Inn.
June 24, 2015