Rated 3.1 out of 5 by 74
Rated 1.0 out of 5.0 by Tif18088 Hotel under construction
There was no wireless in the rooms. Pool was closed- supposedly due to inclement weather. Wires were hanging from hallway ceiling.
Breakfast selection was terrible- NO FRUIT at all.
During our stay they never emptied the garbage cans outside the side entrance
Due to the construction- my entire family, especially my asthmatic daughter had breathing issues.
Diveway and entrance/exit are poorly designed and labeled.
General cleanliness was poor. My only hope is that the remodelling solves most of these issues.
August 12, 2013
Rated 3.0 out of 5.0 by Boys3 This year
This year for some reason, the stay was not as pleasant as the previous times. Although we had a no smoking room, it smelled bad as if someone smoked in there. We did get another room, but it had a smoke smell as well, then I realized with all the consrtuction going on, your workers all smoked and the smoke permiated thru the halls.
Even my 10 year old said right after we left, the Holiday Inn Express in Hanover PA was the best and he was not comforbale at this hotel.
Oh well, maybe next year.
August 8, 2013
Rated 3.0 out of 5.0 by Maltaman Great Room, but no internet or could not get breakfast
I usually travel for business and use IHG and I am usually happy.
But this time wanted to go to Atlantic City with Wife for getaway. So we tried this hotel since it was close.
The Room was large clean and excellent. And the location was great to restaurants and the casinos.
My complaint was the internet, they had none my whole stay, not even in the lobby!!!! This never happened before at any other IHG hotel. So I mentioned it to staff and they said they would reset routers, that did not work, then they called comcast, etc . etc.
Each day I asked whats going on. Then one of the cleaning staff told me it has not worked in weeks!!!!! I had to go to a local starbucks to check on my company employees progress, very inconvinient. And i always look forward to the complementary breakfast and coffee. Well the place is under construction. there were literally fifty or more people in line with just a few tables, it was ridiculous. So each morning the wife and I ate at the IHOP down the street. I could not even get to the coffee, it was a mad house, wow. I hope it gets better once all the construction is done and the have a much larger breakfast area and working internet !!!! Because we will have to use a different brand of hotel when we visit AC next time.
August 5, 2013
Rated 4.0 out of 5.0 by jennlaw333 Good price and proximity
Stayed here for one night this summer while visiting the beach and outlets at Atlantic City. Felt it was a good value. The hallways looked a little dingy but the room looked liked it had been recently renovated. Everything was clean and the bed was comfy. Breakfast was a little chaotic with several things running out due to the volume of people but the staff worked hard to refill as fast as possible. Great proximity to the beach and outlets, right off the main road and only about a ten minute drive to get to each. Would stay here again for sure.
August 4, 2013
Rated 4.0 out of 5.0 by scotty44160 Room was clean. Property was nice
Every thing was nice. The room was clean. The staff was very nice. The only problem was that the bed was very uncomfortable, way to soft and the pillows were very small. Other than that every thing was good. I would stay there again.
August 1, 2013
Rated 4.0 out of 5.0 by tay2 Bad experience
My husband and I requested for early check in and the front desk said we are too early but gave us a room anyway. The TV and the phone was not working, in room 331. I called front desk inform them about the problem she told me to check if it is plugged. After 15 mins lady came brought a snack apologizing she told me that we have to moved to room 131 which is near the entrance door, so I said if she can just check the TV I don't mind without phone and she said she look into it because she is not in maintenance. The TV and Phone are not plugged in. At around 6AM we heard a big BOOM the TV and aircon has no power, called again and we have to transfer to room 450. When I turn on the shower brown/rust water came out of the shower.
They gave us a $25.00 off on our bill.
August 1, 2013
Rated 3.0 out of 5.0 by suet4 not real happy
i have been staying at holiday inns and express for many years... but have to say this was not one of my better experiences. I woke up the first two mornings to hammering at 8:00 am. my daughters and i were out late and did not at all appreciate this. my daughter was performing in wildwood at a dance competition and we were there late and did not need to be up at 8:00. Very annoying. The first night
we got there I called down at around six to have more towels brought to room and was told house keeping was no longer there and that if i needed towels i would have to come to front desk to get them. I hung up on the guy. 15 minutes later someone knocked on my door with towels. the first day of room service i left a note for housekeeping and it was ignored. same sheets were left on bed. ice bucket was not emptied nor were new cups left. and none of the things i asked in the note were done/ left. usually i have no problems but this experience was not pleasant!!!!!!
July 27, 2013
Rated 5.0 out of 5.0 by NYTrish Look forward to returning!
I cannot say enough about the friendliness of the entire hotel staff. Sonya at the front desk is certainly a standout. She is a great representation of what hospitality really means and certainly a huge asset to the Holiday name. The rooms are clean ,comfortable and the housekeeping staff very attentive. This hotel is the perfect place if you don't want to worry about anything and just relax. Can not wait to return!
July 23, 2013
Rated 2.0 out of 5.0 by Szabolcs Need a whole reconstruction
30 min. drive from AC downtown, little bit far. Nice and a silent location. Hotel should be reconstructed, because it looks old and not clean. Loud A/C and dirty water, what they call 100% arabican coffee.
July 15, 2013
Rated 2.0 out of 5.0 by valuecustomer no breakfast
room were nice . in a rebuilding stage . hope they canadd more people to do the breakfast in the morning had to wait 30 min there was nothing there when my pregnant wife and I came down , very displeased
July 13, 2013
Rated 5.0 out of 5.0 by daydremin29 Very nice
We were only in Atlantic City for one night but this was a great location and the room was excellent! Very Comfortable as well as plenty of room. I will stay there again!
July 11, 2013
Rated 4.0 out of 5.0 by BooperNJ Great value and consistent in-room quality
We were on our way from Ocean City, golfing at Twisted Dunes the next day, then headed home. We did not spend a lot of time in the room, but we've stayed in many Holiday Inn Express hotels, and the room was as I expected. We had a long, wonderful day at the beach and we slept very well. We were up and out early, so we didn't eat or use the pool.
July 10, 2013
Rated 5.0 out of 5.0 by dembond My stay and experience at Holiday Inn at Egg Harbor
This review is overdue. I checked in December 1, 2012 and left on May 3, 2013. During the time I was there my stay was home away from home. Ech morning i would have breakfast and I am not a breakfast person. The day staff, Sonya, Laoya, and Kathy made sure all my needs were met for breakfast and would always ask if I needed anything. The night staff, Carlos, Nicole and another young lady would call me by name when I called for a wake up call. Many times relatives called and they would ask for my room and I was known.
I felt like a part of the family. Housekeeping was great for the time I was there. Everyone always had a smile. That was my longest time away from home and I had the family atomosphere during my stay. Many were moed around, but I never asked to be moved because it meant more to me feeling that I was coming home after work.
During my stay I had to have minor surgery and the staff made sure I had something to eat or drink. My spouse came to visit and he was glad I was in a homey environment. When I return to NJ (Atlantic City) area, I will come back to this area.
I did not know anyone there, but when I left I left family again.
Each employee could be give perks, because they did not have to be nice, but do their jobs.
July 10, 2013
Rated 2.0 out of 5.0 4th of July 2013
My husband and I wanted to get away for a couple of days for the holiday. Room rates were crazy at the casinos so I thought I could use my reward points for a room at the closest Holiday Inn. This hotel is 6 miles from AC and there is a shuttle bus that takes you to and from so I thought, "Great, I wouldn't even have to take a cab."
I assumed the shuttle ran all day, however, it does not. It starts at 5:45pm and stops at 1:45 #every night except Sat# but hours for the shuttle weren't listed anyway so how is anyone suppose to plan. Tuesday, July 2nd I stayed in AC with my girlfriends are was planning on catching the shuttle from the boardwalk to the hotel sometime Wednesday morning #my husband was meeting Wednesday night after work#. I called and realized I needed to take a cab. The cab ride was $35.00 plus tip and it was far. The front entrance was kind of mess but it looked like it was damage from the hurricane. The front desk lady was very nice and accommodating. I was able to check in early around 12:00 instead of waiting until 3 and she gave me a priority club card gift bag.
I proceeded to my room OUTSIDE. You cannot access your room thru the lobby or hallways you have to physically walk outside to get to another set of doors to an elevator to your room. Normally, this isn’t a big deal; however, it was 100 degrees outside, I had all my luggage for a week, no car and was in heels. The saving grace of this trip was the actual room. It was updated, clean and the bed was so comfy. The air conditioner worked great and TV had lots of channels. I changed and went to the outdoor pool. The pool area was also clean and hardy anyone was there. I had a relaxing couple of hours….
By 4 o’clock I was starving. The closest place to eat was a McDonalds and even that was too far to walk to so I headed to the vending machine. I just needed something to hold me over to dinner. Broke! The machine was broke! I called the front desk and they sent the maintenance guy down. Again, he was pleasant and helpful but could not fix the problem. He did not have a key to the machine but called the front desk and told them to refund my money.
July 4th we sat on the beach and watched the fireworks. Afterwards it was so crowded, like scary crowed we decided to head back to the hotel. It took us 1.5 hours to go 6 miles. When we arrived at the hotel the parking lot next to the side doors was full so we drove around to the other side. These double doors were closed due to construction. There was literally one set of doors to access all the guest rooms?!?!?! Yes, apparently.
Overall, the state of the hotel was meh. The hallway carpets look gross, the walls need a coat of paint and the elevators were hot and in need a repair. In short, we should’ve just paid to stay in AC. We never even used the shuttle because the times weren’t convenient enough, a cab is $$$ from the casinos and breakfast sucked. Oh yeah, and the wireless internet only worked 50% of the time and when it did I had 1 bar. Hope this helps!
July 10, 2013
Rated 4.0 out of 5.0 by pat246 Nice hotel nr AC, reasonably priced
We stayed 2 days over the 4th of July weekend. First time we stayed at this HI Express. Liked the location and the room was comfortable. It could have used another mirror outside the bathroom. Hotel was completely full so breakfast area was overcrowded. Waited for a table one day and stood up to eat the next day. The servers worked very hard to keep up with the demand but it was impossible, the line was long and they kept running out of one thing or another. Other than that we enjoyed our stay.
July 10, 2013
Rated 4.0 out of 5.0 by SaulG Lodging for a Dance competition
Great low price when you purchase in advance, especially compared to your competitors. Breakfast area / lobby is not attached to the main building where the rooms are. Building is in renovation status (this important note should be mentioned on the website - so as to inform potential customers - of potential inconveniences). Full disclosure.
July 9, 2013
Rated 1.0 out of 5.0 by brownie3609 This Holiday inn should be torned down
I stayed at this Holiday inn becouse I did not want to pay the high cost of staying at the boardwalk in Atlantic City. That was a big misstake. My family was giving our first room which smelled like paint. The hotel just painted the room and the smell was over coming. Next, we were giving a room , which had about 1/2 inch water in the bathroom floor. I could tell that a leak wascoming from the vent in the ceiling. We should have left then but we knew that the hotel did not have any more rooms and did not want to go back to the high cost of the board walk hotels. We used all the towels to clean-up the water and them maid would not give us any more. We tried to tell her about the water on the floor but she only spoke spanish. We had to reuse our towels and everytime my family used the shower the smoke alarn would go off. I called the front desk to see what could be done and the were well aware of the promblem and told us to fan the alarm and it would stop. What a night. DO NOT USE THIS HOTEL. i STAY WITH HOLIDAY INN ALL THE TIME.AND i AM A PRIORITY CLUB PLATINUM MEMBER.
July 8, 2013
Rated 4.0 out of 5.0 by JenC0423 Great for the price
Going into our stay, we knew the property was under construction so there were no surprises there. Honestly, the price reflects the fact that there may be some inconveniences involved with staying at this property. However, we were pleasantly surprised by our stay. Yes, it's awkward to check in in one place and go to another building for your room, but since we frequently use our timeshare that wasn't really that odd for us. Also, the curb appeal isn't much, but that's because they chose to work on upgrading from the inside out, and I'd much rather have a nice room with a dingy exterior than the other way around! We had a nicely remodeled room. There was a faint scent of pain lingering in the air at first, but I stopped noticing it after a few minutes. As other reviewers have mentioned, their breakfast is a madhouse. We walked in, saw how packed it was, and immediately decided to eat elsewhere.
As a side note, it did seem that one of the two elevators was not in working order. I'm hoping that the elevators will be part of the ongoing renovation!
July 7, 2013
Rated 1.0 out of 5.0 by Momof2littleguys Bad news
Hotel is under construction and a complete mess. Rooms are shabby, parking lot is a mess and there isn't enough staff to man the desk and the breakfast area. They should close it down, renovate and start over.
July 5, 2013
Rated 3.0 out of 5.0 by Skipper41 Not my favorite Holiday Inn Express
This hotel is under remodel (June 2013) We were first put in a room full of new paint and carpet fumes so we asked to move. We were given another room but the keys would not work when we returned from a trip. A guy down the hall said that this happened to him twice in the last day.
The office is in a separate building from the hotel rooms so you must walk outside to get to it and to breakfast.
All in all the hotel was OK, but we had just left a much nicer HIE so it's shortcomings were more apparent.
July 4, 2013
Rated 4.0 out of 5.0 by jimbt Remodeled room, clean and comfortable.
Stayed 2 nights. Comfortable beds and very friendly desk staff. One morning for breakfast, the man was keefping food well supplied and the dining area neat and clean. The next day, the girl did not seem to be as concerned with keeping food supplied or with the cleanliness.
We did have the construction crew working on the room above us but that at least got my wife up and moving at a reasnable time.
Would definitley stay there again.
July 3, 2013
Rated 3.0 out of 5.0 by ran0368 Ten minutes from Atlantic City
Nice clean rooms. We had a problem with a overflowing toilet which flooded the bathroom. The maintenance staff quickly fixed the toilet and housekeeping cleaned up the mess. The front desk gave me 3000 bonus points for the inconvenience. The breakfast choices were plentiful and tasty. Good fitness room. Overall a nice stay.
July 1, 2013
Rated 4.0 out of 5.0 by Mike4Shore AFFORDABLE GETAWAY
The hotel was undergoing renovations while I was visiting. I was fortunate to get a newly renovated room. Room was very nice. Clean and comfortable. Outside of structure could use some work. Staff was very pleasant. Very informative. Welcome bag for Priority Reward Members. Late 2pm Check Out for Reward Members. Breakfast was very good. Excellent selection. I am new to Priority Rewards and have stayed at four other Holiday Inn Express hotels. This hotel was the ONLY Holiday Inn Express I have stayed at that offers their breakfast Cinnamon Buns and an automatic 2pm late check out for Reward Members. Excellent hotel choice for the price. Weekend free shuttle service to Atlantic City also makes this location a top pick. I would return to this hotel.
June 28, 2013
Rated 1.0 out of 5.0 by Travel213 Last resort...
Staff was nice...the hotel was a dump. I understand they are going through construction but I extremely uncomfortable. I wouldn't stay there unless I was absolutely desperate. This was a far cry from the Holiday Inn Express I usually stay at which are comfortable, modern and clean. On my first day there, the driver dropping me off was so taken aback by the outer appearance he was reluctant to drop me off until he verified we were at the right hotel.
June 18, 2013
Rated 3.0 out of 5.0 by jjuan7 Breakfast
My stay was for 2 days and those 2 days the breakfast was horrible. had to wait 40 mins until i was able to get a cup of coffee. The buffet was empty and noone was able to bring more food out. The room was full of guests yet there was only one server working that morning. The front desk was very helpful thanks to Carol and Heather who did a great job but everything else was very poor .
June 14, 2013
Rated 3.0 out of 5.0 by MikenDeb OK
The hotel and rooms were clean and comfortable HOWEVER, do not stay on first floor as you will hear every door in the hallway slam shut ALL night. Breakfast was a huge disappointment. Area was too small and they did not keep up with the demand. Eggs,bacon and sausage were always in short supply if at all. And coffee tasted like hot water. Would we stay here again? NO
June 3, 2013
Rated 3.0 out of 5.0 by Lilypad Not up to par
It looked like an old building in the process of renovation. The elevators were very slow. The rooms were clean but small, with small bathrooms. The beds were not what we had come to expect from our other experiences with Holiday Inn Express. The breakfast was the usual but the tables were tiny and crammed into the check in office. Not very upscale.
May 20, 2013
Rated 5.0 out of 5.0 by OKC123 Good value
I was pleasantly surprised to have enjoyed my stay. The staff were wonderful. the room was clean and thr bed was comfortable. Since I was on business, this was the most important point for me. Good value for the money spent.
May 20, 2013
Rated 4.0 out of 5.0 by AtlanticCity2013 Close to AC but no the AC prices
Overall, it was a pleasant stay because of it's proximity to AC without the expense of AC; but there was a group of noisy guess that made the night difficult because of the loud talking on there way to the rooms. But other then than - we enjoyed the stay - we choose this Holiday because it is close to AC, Garden State, and AC Express -
March 23, 2013
Rated 4.0 out of 5.0 by shuggy1 Nice Hotel
This was our 3rd time at this Holiday Express. We had a remodeled lower floor room. It was nice. We liked the look of the remodeled,updated room..
The TV uses Comcast, which was nice, couldn't find the advertised HBO channel and there was no TV guide available, but other than that a pretty nice room.
My wife and I slept well and was not disturbed by any hallway noises or other room noise. We were very close to the vending machine/ice room and the front door, but still didn't experience any disturbing noise.
Staff seemed pleasant, we did not use the breakfast option.
We didn't like the "smoking parlor" right outside the main entrance to the rooms, but everything else seemed clean and recommended.
Thanks Holiday Inn Express, on Blackhorse Pike, NJ
March 9, 2013