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Rated 4.0 out of 5 by 33 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service We would like to thank Lalia for taking such good care of us while we stayed at Holiday Inn. There was a situation with our room reservation when we arrived, and she was able to work with us providing an excellent alternate reservation for the 2 nights. I have specific things about a room I like which can be burdensome, and Lalia was so gracious, calm, and accommodating. We have always stayed at the H.I.E. in E.C when we travel to visit family, and will continue to do so! March 28, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Had a restful and fine stay here. Glad to be here at yet another holiday inn express. Thank you March 18, 2014
Rated 3.0 out of 5.0 by Needs Spruce Up I've stayed here since it was new & it's starting to show wear & tear. Faded flooring, leaky faucets. Breakfast choices for a vegan who eats healthy are slim - banana! February 28, 2014
Rated 5.0 out of 5.0 by A comfortable stay in El Centro I had been looking for a reasonable place to stay whilst working in Mexicali, reception staff are friendly enough with check-in efficient. Breakfast selection good but if you want better there is an IHOP just down the road. Overall a great experience, well done. February 24, 2014
Rated 5.0 out of 5.0 by Great stop!!! We booked the HIXPS El Centro because it was perfectly located for us that particular night. We found it to be well above average, and the guest service people to be most helpful in every way. The motel is newer, clean, well-decorated. The room was first class. The breakfast the next morning was also well above average. Highly recommended!!! February 23, 2014
Rated 4.0 out of 5.0 by Business center? Nice hotel for the area, conveniently located for my visits. Have stayed at other hotels nearby and another Holiday Inn a few miles away. This is by far the best choice for me. However for the first time I needed to print some documents for work. The "business center" is a computer and printer in the lobby. No Office software. If you want to print anything other than boarding passes from a website, you can not. Go to the front desk with a flash drive and they are very accommodating but still not acceptable when you are on a deadline and it takes some time to determine that the "business center" does not have basic business software capability. Will I stay here again? Yes, because there is no other good choice but I will plan so that I do not have to rely on the hotel "business center". February 1, 2014
Rated 1.0 out of 5.0 by in 20 plus years of staying at Holiday inn one of my worst nights The TV did not work, the A/C on it last leg making strange sounds all night long, the bathroom fan sound like jet engine, the breakfast bar was badly pick over with no orange juice but in looking around found three employees in the kitchen talking, when I told the front desk was told they had made note of the problem and if I came back, my third visit in little over a year, they would do something - as I was told the hotel is sold out most very week night it looks like they could care less about Priority Club members coming back plus after telling them my problems contacting me. Will be back in the fall but am not sure I will stay here again January 29, 2014
Rated 4.0 out of 5.0 Great Staff Personel vey friendly and informative IHG Rewards (Not happy with the IHG rewards been having problems accessing my account pin change try to receive my new PW and ID from Internet unsuccessful not happy about that ) December 6, 2013
Rated 2.0 out of 5.0 by Not the best Hostess was a bit snappy and talked way to fast. Toliet seat loose, call for service and no one responded. Did not feel welcome as an IHC member. I will give them another chance due to i like the reward points, then we will see if I return a 3rd time or not. November 18, 2013
Rated 1.0 out of 5.0 by Room had issues This was a handicapped room and needs maintenance. Noisy, due to trucks leaving their engines running, at the Motel across the street. If you didn't need a hand held shower, there was no way to attach handle so you didn't have to hold it, bracket was broken. Mattress was lumpy and springs popped. Toilet did not flush consistently. We've stayed at this property many times and were surprised to find these issues, but we never had a handicapped room before. Motel was full, so no other rooms would be available, and we didn't notice the shower till the next morning. I notified the desk clerk upon checking out, of the problems with the room, and she said she'd report them. A waste of points, but I'm still recommending this property based on previous visits. November 16, 2013
Rated 5.0 out of 5.0 by A short review Hotel has easy access from the highway and a friendly staff. November 4, 2013
Rated 5.0 out of 5.0 by Great place to stay This is a great place to stay. I stayed for business and it was very comfortable. The staff was awesome. Very polite. I would recommend this place to anyone. The only thing that is lacking is maintenance. Nothing major just a leaky faucet. Great place. September 28, 2013
Rated 4.0 out of 5.0 by ICE MACHINE 1 ice machine is not enough for that size of hotel. September 5, 2013
Rated 5.0 out of 5.0 by Great Service, Very Accomodating! We stay at this hotel bi-monthly year round for business. I have always been impressed with the excellent customer service at the front desk and the rooms are large and accommodating. July 10, 2013
Rated 1.0 out of 5.0 by Unacceptable stay and follow up I am a frequent traveller and utilize this brand often. I have NEVER had a situation or such incompetent handling of one in all my years of business travel. Even today, the hotel has yet to make ammends or an adequate apology. In mid-summer, and unbearable heat, the AC in my room was out. Although this was reported, when I returned the following evening, it still wasn't fixed. The staff has been unresponsive, indifferent, and rude in response as if I am out of line considering this to be unacceptable. I will never stay at this location again.. I'll drive the 80 miles down the road to a staff that knows what customer service is and knows how to treat a guest. July 1, 2013
Rated 2.0 out of 5.0 by El Centro Stayy We enjoy the area but this Holiday Inn was not what we are use to and it was not an enjoyable experience. There were loud people on the balcony most of the night and early morning. I believe they were also doing drugs from what I observed around 5:00 AM. It is definitely not a place we will stay again. Though the staff was nice enough to return a pair or earrings I accidentally left behind. June 1, 2013
Rated 5.0 out of 5.0 by Totally Unexpected! It was not my choice to come to El Centro; it was a work thing mainly. Imagine my surprise when I walked into this hotel. My first impression was that everything was clean, clean, clean. You can tell when people take pride in their property. Everything was on point. It was over 100 degrees, and the AC in my room was already turned on when I got there, awesome. The guy at the desk in the afternoon printed me out a restaurant list and gave me his personal recommendations of where to eat. Everyone I saw at this hotel was smiling, friendly and helpful. I don't ever want to come back to El Centro (its too hot!) but if I ever find myself here again, I'm definitely staying at this hotel. May 21, 2013
Rated 5.0 out of 5.0 by Great Staff and property Staff was great! Had to go to El Centro on business and this hotel was a breath of fresh air. Clean with a great staff. May 5, 2013
Rated 5.0 out of 5.0 by Best Breakfast at Holiday Inn X I have enjoyed HIX all over the country and this particular unit had the best breakfast spread of them all. The person running the food lot was on the spot, made the presentation clean and solidly stocked. Her presence was friendly and obviously conscientious. If there is one reason to stay at this HIX, it would be for the food!! I truly appreciate her efforts and hope that the boss gives her due rewards. March 24, 2013
Rated 5.0 out of 5.0 by Loved the Snack We had a very good experience at your hotel. Staff very pleasant. Quiet room and very clean. Excellent maid service.Also parking area and front of hotel spotless. Lobby very nice. Coffee 24 hours.A plus. Breakfast and snack nicely done. Eating area was the best we have experienced. The only downfall was that the pool was not warm enough. February 22, 2013
Rated 4.0 out of 5.0 by Pleasant Stay I can't say there was anything really special about the hotel, except I found the staff very helpful. The hotel is fairly modern and very clean. The only real negative about our stay was the bathroom fan noise. The fan came on automatically when the light was turned on. It was really irritating. In fairness to the hotel, I didn't complain, so I don't know if it's an issue with every room. February 8, 2013
Rated 4.0 out of 5.0 by Good place to stay This was a clean, fresh and very comfortable place and the breakfast options made it a great deal. Beds were good and we particularly liked having both "firm" and "soft" pillows from which to choose. Would definitely stay here again. January 17, 2013
Rated 5.0 out of 5.0 by a nice place A little older but nicely redone and very spacious, the breakfast was the best I've had at a HI express. January 3, 2013
Rated 5.0 out of 5.0 by Amazing hotel and staff, highly recommended. This is my third stay at Holiday Inn Express in El Centro and every visit has been first class. The staff are all extremely efficient and helpful on the front desk, nothing is too much trouble for them and further staff also added to a fine experience. It has the feel of a family run hotel and the ladies who serviced my room were just great. The cleanliness of the hotel is second to none, the mattress was perfect and linen always fresh, along with great air con (as it can get hot) and endless hot water for regular showers. The hotel provided a comp breakfast which was fresh and adequate, I recently stayed at a Holiday Inn without a comp breakfast and paid $20 for a breakfast not half as good as here. There were also snacks on a mon-Thursday evening from 5-7pm and they were delicious and fresh, this is the first hotel I've stayed at who provide this service and again it was a very pleasant touch. Overall, three amazing stays made me feel at home when working in El Centro, thank you very very much to all staff. 5********** December 8, 2012
Rated 4.0 out of 5.0 by Need better maintenance The drain in the sink was in need of repair. The house keepers should find that when cleaning the room and report it to be repaired before a guest finds it not working corectly November 20, 2012