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Rated 4.2 out of 5 by 53 reviewers.
Rated 2.0 out of 5.0 by Not bad except eleavator area hot Roachs in a newer hotel??? Your survey is asking for a min number of characters instead of sweet and short September 4, 2014
Rated 4.0 out of 5.0 by Grade A Place I was very surprise on the quality of the hotel. If I had to come back or just pasting thru, I would pick this place. September 3, 2014
Rated 4.0 out of 5.0 by Breakfast Excellent, however... We love the breakfast at HIE….one of several reasons we choose to stay at HIE wherever we go. However, we were disappointed for more than one reason at the El Centro location. #1 - no towels at the pool and when we asked the desk for some, they told us they were at the pool in a basket, which was nowhere in sight. Also no location for used towels. #2 - The back of the property was treated as if no one could see it, an old dryer or washer on the sidewalk to the pool, the pool had not been cleaned and the tables and chairs bore yesterday's crumbs and spills. #3 - The bed was nothing more than a foam mattress and quite uncomfortable. When I spoke to the person on the desk as we were checking out about these issues, he just chuckled and shook his head. No apology, or anything. He did not make any notes about it either. We won't stay here again unless we are really desperate. August 26, 2014
Rated 5.0 out of 5.0 by Great place The rooms are very nice - the bed was comfortable. Free wifi in rooms. Staff was friendly, breakfast as really good with lots of choices. I stay here whenever I am in El Centro on business. August 23, 2014
Rated 4.0 out of 5.0 by Nice but it has its faults... toilet seats are pretty bad... need to be changed and some of the water faucets... August 19, 2014
Rated 5.0 out of 5.0 by Great Stay As expected, great hotel and new room. Loved the breakfast and the excellent evening snacks (I have hardly seen that at other HIE). The fitness center also looked in good shape August 11, 2014
Rated 5.0 out of 5.0 by Goodtimes We showed up past 12oo am and the front desk clerk welcomed us with a friendly smile. Rare to see now a days. Besides that she helped us with an error IHG made while booking our stay. What seemed to be a long day after being up 23 hours was like arriving at home. Felt relaxed and glad. August 8, 2014
Rated 5.0 out of 5.0 by Pleasantly surprised! We just stayed here on our way to Mission Bay and wanted to break up the trip. We arrived about 11pm and got checked in and got the kids to bed. Had breakfast in the morning and then we enjoyed the pool for a bit before getting back on the road. It was a great room for the price. We would definately stay there again if we were in the area. August 3, 2014
Rated 5.0 out of 5.0 by VERY NICE!!!! One of the nicest rooms I have ever stayed in! Plenty of real granite and marble decor. Very clean and fresh smelling room. July 28, 2014
Rated 5.0 out of 5.0 by Green Hotel This property was very pleasant, with a refreshing pool and solar panels to provide the electricity. Great value! July 23, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, friendly This hotel was very clean, nice sized bathroom, comfortable bed and pillows, friendly staff and I would definietly stay here again. Close and easy access to highways and to both El Central stores and shops and outlying areas. July 15, 2014
Rated 4.0 out of 5.0 by Great bed, clean and cool when I arrived! I had one nite at Holiday inn and it was a last minute business trip. After driving a long distance having happy hour snacks was perfect! I had only wished there had been some fruit available after hours like apples.....instead I had to go to the vending machine that was sparse of anything nutritious! June 29, 2014
Rated 4.0 out of 5.0 by Sour milk. We visit El Centro several times a year and have been trying various motels, but decided to try this one again; and although it's not in a particularly good part of town, we found the rooms to be a bit more spacious and the breakfast room far more spacious than what we've experienced elsewhere in this town. Most important to us, it was quiet. We were satisfied with everything, but the container of milk my husband got at the continental breakfast was more solid than liquid. Wasn't a big problem though. It wasn't beyond its expiration date, but maybe wasn't properly refrigerated and went sour. Remember . . . this is the Imperial Valley in late June! HOT!! We didn't mention it to the lady in charge of the breakfast - probably should have. She was very nice and I'm sure she would have been horrified, but we were in a hurry at that time. The TV was fine, as was the reception - we're just not fans of Dish TV. June 25, 2014
Rated 5.0 out of 5.0 by Great experience All staff were very helpful and facilities were outstanding. First experience at Happy Hour. Great Idea. June 21, 2014
Rated 5.0 out of 5.0 by Wonderful hotel with tremendous service. My wife and I had to come to El Centro for the very sad reason of a memorial service. The staff here was extraordinarily kind and accomodating. The room was very spacious and very clean, both important to my wife and I. The morning breakfasts are excellent...I may come all the way to El Centro just for the cinnamon rolls. All in all an extremely pleasant stay in this very lovely hotel. June 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed & great service Always have a good night sleep here. The breakfast choices are healthy and fresh. The staff always remembers my NMR and upgrades me whenever possible. May 25, 2014
Rated 1.0 out of 5.0 by Visiting Shower shrieked for 1st minute of use every time. reception staff was impatient and seemed upset to be asked questions. Had to ask for a 'do not disturb' sign for our room and the lady seemed very put out. Pillows were all soft and lumpy too. paneling coming off of the bathroom door. Not happy visit at all. Won't be back there. It was newer building so I was really surprised at the state of disrepair. Some plastic pieces to a child's toy on the floor from the guest before us. Not the level of service or comfort I'm used to from my favorite hotel chain. May 17, 2014
Rated 5.0 out of 5.0 by Recommended Stay!!!! This property was wonderful! We were greeting and were fully informed about everything going on at the HIE. It was a wonderful stay. Every employee I ran into said good morning or Hello and always had a smile. Thanks to all.......... May 14, 2014
Rated 5.0 out of 5.0 by My preferred hotel in El Centro Every time I visit El Centro, I stay in this hotel. I've never been disappointed. The price seemed a little steeper this time around compared to previous visits to this hotel and compared to other Holiday Inn Express hotels in CA and other states that I've stayed at. Overall a nice hotel and I would stay again. April 11, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service We would like to thank Lalia for taking such good care of us while we stayed at Holiday Inn. There was a situation with our room reservation when we arrived, and she was able to work with us providing an excellent alternate reservation for the 2 nights. I have specific things about a room I like which can be burdensome, and Lalia was so gracious, calm, and accommodating. We have always stayed at the H.I.E. in E.C when we travel to visit family, and will continue to do so! March 28, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Had a restful and fine stay here. Glad to be here at yet another holiday inn express. Thank you March 18, 2014
Rated 3.0 out of 5.0 by Needs Spruce Up I've stayed here since it was new & it's starting to show wear & tear. Faded flooring, leaky faucets. Breakfast choices for a vegan who eats healthy are slim - banana! February 28, 2014
Rated 5.0 out of 5.0 by A comfortable stay in El Centro I had been looking for a reasonable place to stay whilst working in Mexicali, reception staff are friendly enough with check-in efficient. Breakfast selection good but if you want better there is an IHOP just down the road. Overall a great experience, well done. February 24, 2014
Rated 5.0 out of 5.0 by Great stop!!! We booked the HIXPS El Centro because it was perfectly located for us that particular night. We found it to be well above average, and the guest service people to be most helpful in every way. The motel is newer, clean, well-decorated. The room was first class. The breakfast the next morning was also well above average. Highly recommended!!! February 23, 2014
Rated 4.0 out of 5.0 by Business center? Nice hotel for the area, conveniently located for my visits. Have stayed at other hotels nearby and another Holiday Inn a few miles away. This is by far the best choice for me. However for the first time I needed to print some documents for work. The "business center" is a computer and printer in the lobby. No Office software. If you want to print anything other than boarding passes from a website, you can not. Go to the front desk with a flash drive and they are very accommodating but still not acceptable when you are on a deadline and it takes some time to determine that the "business center" does not have basic business software capability. Will I stay here again? Yes, because there is no other good choice but I will plan so that I do not have to rely on the hotel "business center". February 1, 2014
Rated 1.0 out of 5.0 by in 20 plus years of staying at Holiday inn one of my worst nights The TV did not work, the A/C on it last leg making strange sounds all night long, the bathroom fan sound like jet engine, the breakfast bar was badly pick over with no orange juice but in looking around found three employees in the kitchen talking, when I told the front desk was told they had made note of the problem and if I came back, my third visit in little over a year, they would do something - as I was told the hotel is sold out most very week night it looks like they could care less about Priority Club members coming back plus after telling them my problems contacting me. Will be back in the fall but am not sure I will stay here again January 29, 2014
Rated 4.0 out of 5.0 Great Staff Personel vey friendly and informative IHG Rewards (Not happy with the IHG rewards been having problems accessing my account pin change try to receive my new PW and ID from Internet unsuccessful not happy about that ) December 6, 2013
Rated 2.0 out of 5.0 by Not the best Hostess was a bit snappy and talked way to fast. Toliet seat loose, call for service and no one responded. Did not feel welcome as an IHC member. I will give them another chance due to i like the reward points, then we will see if I return a 3rd time or not. November 18, 2013
Rated 1.0 out of 5.0 by Room had issues This was a handicapped room and needs maintenance. Noisy, due to trucks leaving their engines running, at the Motel across the street. If you didn't need a hand held shower, there was no way to attach handle so you didn't have to hold it, bracket was broken. Mattress was lumpy and springs popped. Toilet did not flush consistently. We've stayed at this property many times and were surprised to find these issues, but we never had a handicapped room before. Motel was full, so no other rooms would be available, and we didn't notice the shower till the next morning. I notified the desk clerk upon checking out, of the problems with the room, and she said she'd report them. A waste of points, but I'm still recommending this property based on previous visits. November 16, 2013
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