Rated 4.8 out of 5 by 173
Rated 5.0 out of 5.0 by esperance Amazing Front Desk
We arriving to a smiling Chante at the front desk, she got us all checked in early to our room. We went up tot he room and it was not the double we had requested weeks prior. When we went back to the front desk Chante said shew would do everything she could to fix the issue. I guess the were completely sold out of double rooms and she was so kind to comp us an extra room so we had two rooms with king beds. She went over and above our expectations. I was so worried and she made our day by fixing the situation all with a smile and relieving a ton of stress. I cant tell you enough how sweet all of the staff was at this hotel, especially Chante. I will definitely be back and I hope to see her there next time.
September 16, 2014
Rated 5.0 out of 5.0 by sunsetddrdagon breakfast
There are a lot of variety to choose. hot food is hot. chill drink is chill.
September 14, 2014
Rated 5.0 out of 5.0 by Rshecker1 great service - clean and comfortable
hotel is in a great area with many options of shops and dining within walking distance
Hotel was clean
Staff was pleasant
September 13, 2014
Rated 4.0 out of 5.0 by jjoy Great Location and Hotel
This hotel is located in the El Dorado Town Center. Far enough from freeway that you do not hear it, but easy access to hiway 50. There is walkway all around the pond in back with ducks and turtles.. There are several good restaurants in town center. Plus a movie theater. All within walking distance. Also nearby is a great supermarket to pick ready made food to eat in hotel or take on a picnic. On Sunday mornings, there is farmers market next door. The hotel feels new and very clean. There is refrigerator and microwave in room. Be sure to look for the chocolate cookies at front desk in afternoon, they don't tell you they are for guest. The breakfast is ok with yogurt, milk, cereal, oatmeal, biscuit/gravy, pancakes, sausages, pre-cooked mini omelets and fruit, plus juice and coffee. The best feature is the pancake making machine, push a button and 2 freshly cooked pancakes roll out. The sausages and omelets are not always hot. The pool is nice and clean with lots of tables outdoors. Pool Towels are provided at front desk.
September 7, 2014
Rated 5.0 out of 5.0 by peggy b. EDH Holiday Inn Express
Best staff ever. Kudos to Matt and Jake. They were the best!!!! From housekeeping, to the really nice girl taking care of the breakfast, to the desk staff (also servers of happy hour and fresh baked cookies), service was always excellent!
September 5, 2014
Rated 5.0 out of 5.0 by Beebeng Comfortable bed and great service.
Very clean and bed/pillows were comfortable. Front desk excellently courteous.
September 3, 2014
Rated 5.0 out of 5.0 by ford01 Extra front desk service
I encountered a possible credit card security issue (not hotel related) and needed assistance, front desk person 'Jake' helped me to get resolution. He was essentually functioning as a concierge. It meant alot to my peace of mind.
September 3, 2014
Rated 5.0 out of 5.0 by td14 Great staff
I was travelling for business and had a wonderful stay at the Holiday Inn Express in El Dorado Hills. The hotel was clean and in nice condition. The staff was very courteous and attentive to my needs. The location is close to several restaurants and shops.
September 2, 2014