Rated 4.9 out of 5 by 93
Rated 4.0 out of 5.0 by Diceey Clean rooms, good service
This is a good place to stay...service was good, staff was excellent
June 8, 2013
Rated 5.0 out of 5.0 by MSTemplar Two Straight Weeks with No Complaints
My wife and I recently stayed in this Holiday Inn Express for two full weeks for fun and business. In that time we are happy to say that we had no unaddressed complaints. The minor issues we did have, such as a burned out light bulb, were addressed in a matter of minutes.
With such a long stay we were able to get to know the staff. They also got to know us. It was a very comfortable experience both physically and psychologically. Everyone was great and very accommodating.
John, the maintenance man, was a gem of a guy… very friendly. The front desk staff and management were also great. Laura, from the front desk, and Jennie, from management, were absolutely a joy to meet and work with. So too was the assistant manager who was always busy but never too busy to help us with our needs, day or night. Unfortunately I have lost her name in the cloudy mess that is my aging mind.
The location of this hotel is hard to top. It is within easy walking distance of a wide variety of shops and restaurants… even a multi-plex movie theatre is just down the street.
Overall, the El Dorado Hills Holiday Inn Express gets my personal recommendation… for whatever that is worth. The next time you find yourself in EDH stop in and say a while, you will be happy and comfortable and well taken care of.
May 22, 2013
Rated 5.0 out of 5.0 by MrPP Stay here often
Stay here when visiting family . Like the location .Shopping center with lots of dining choices . Good pool .Rooms are clean and staff are very nice .Good AC ,Fridge .and net access .
May 19, 2013
Rated 5.0 out of 5.0 by leejohns complimentary extras
We enjoy coming to Holiday Express in El Dorado Hills three or four times a year. It is our favorite get-away destination. We love being able to walk to restaurants, coffee shops and the movie theater. We also like being close to Apple Hill, Placerville and the Indian casino.
The staff at the hotel are always friendly and very accommodating.
Everything is always clean and well kept. The place is very well managed.
May 5, 2013
Rated 5.0 out of 5.0 by MrsC Total Experience
We appreciated the fact that we were able to get a later checkout.
Breakfast staff was great!
We also liked that we did not have a maid knocking on our door to see if we were ready to leave each morning.
We expected a suite but instead received a standard room. It was OK.
April 26, 2013
Rated 5.0 out of 5.0 by SteveS Excellent facility and service
Rooms are way beyond average for a HI Express. Staff is fantastic. I would highly recommend this hotel.
April 12, 2013
Rated 4.0 out of 5.0 by Suggiesug Housekeeping Issue
I had a very upsetting experience on Sunday morning prior to checking out of the hotel. Check-out time was noon. At 9:30 a.m. I went to the lobby for breakfast. I left my overnight make-up travel luggage in the bathroom along with all of my personal items so that I could brush my teeth, use the bathroom, etc. prior to traveling home.
I didn't return to my room until around 11:00 a.m. as I was visiting with family in the lobby. I was extremely astonished to open the door, discover that my personal items had been removed and that the room had been cleaned.
I am a senior citizen and throughout my working years I frequently traveled. Never in my life did housekeeping ever touch my personal items. My toiletries, jewelry, make-up, medication, etc. had all been packed up. Housekeeping has no business touching a guest's personal items when cleaning the room. Also, housekeeping had no business going into the room prior to check-out time.
I called the front desk and fortunately my luggage was there. The staff at the front desk did not share my concern about what happened. Fortunately, nothing was missing from my luggage.
I am a Priority Club member and when I travel I generally stay at a Holiday Inn or Holiday Inn Express. My experience has always been positive. This incident should not have happened. I hope that someone in management reads this review. Measures need to be taken so that this does not happen to another guest.
April 6, 2013
Rated 5.0 out of 5.0 by Victor62 EXCELLENT !!
Everything was excellent, service, comfort, rooms, etc.
April 2, 2013
Rated 5.0 out of 5.0 by bg1948 A Welcomed Surprise
From the time we first entered the facility to the time we departed, my wife and I were impressed with our contact with the staff - they were visible, appropriately engaging, personable, welcoming and helpful.
The facility itself was in very good condition - it was clean, up to date and well maintained. We were left with the impression that both the staff and local management were well in tune with each other and with their clientele - putting them first and foremost. I can honestly say that all of our expectations were met and in most instances exceeded. Having traveled many times during my career; I/we know the difference. It was readily apparent all the staff that we came in contact with knew that they were in the hospitality business.
March 15, 2013
Rated 5.0 out of 5.0 by Quail The staff people were very helpful abd accomendating. The suite was awesome.
This is one of the best Holiday Inn Express Hotels that I have stayed in. They have good restaurents close by and the room was very confortable.
March 7, 2013
Rated 5.0 out of 5.0 by Mike4747 Great Experience
Everything was great and the staff superb. Great location with many restarants within walking distance.
February 28, 2013
Rated 5.0 out of 5.0 by billyjim Excellent property and staff
This is a very nice property with a well trained, helpful, and happy staff. They truly understand customer service. A wonderful amenity of the property is its location in a pedestrian friendly area with dozens of walk-to (and stumble-home) restaurants and bars!
February 28, 2013
Rated 5.0 out of 5.0 by Javaman Comfort, great location
I am in the area several times a year and this is my first choice of hotel. Thankfully, I always manage to score great accommodations.
February 20, 2013
Rated 5.0 out of 5.0 by Dougie59 Modern comfort
Can't ask for a better Holiay Inn Express. All around the best I have stayed in.
February 13, 2013
Rated 5.0 out of 5.0 by GrandmaSara Perfect Place!
This is just what I need in a hotel that is clean enough for someone with severe asthma.
Thank you for such a clean hotel.
January 3, 2013
Rated 5.0 out of 5.0 by platehead one of the nicest Holiday Inns
Clean, comfortable room, go upgraded, nice location
January 2, 2013
Rated 5.0 out of 5.0 by BCorcoran By Far The Best!
I've stay at a lot of Holiday Inn Express's and other hotels but this location is the nicest by far in this price/type group, I will stay here again every time I'm in the area, I wish all Holiday Inn Express's were this good!
December 14, 2012
Rated 5.0 out of 5.0 by gigi42 great hotel
We have stayed at this property before, and we are always extremely pleased! It is as comfortable as at home. Housekeeping does a wonderful job. All employees are very friendly, knowledgeable and helpful. It is always such a great surprise when there is cocktail hour provided.
December 11, 2012
Rated 5.0 out of 5.0 by Mac9 Great room and awesome breakfasts
Everything about our stay was great except for the weather but there is nothing one can do about that. The room was huge and the breakfasts were wonderful. We will stay there again but this time in the summer so we can use the pool.
November 23, 2012
Rated 5.0 out of 5.0 by Biztraveler12 Great value, courteous staff, clean rooms, great location
If you are staying in EDH, great location in Town Centre. Next to a gym, pool, restaurants, amenties. Friendly staff, go out of their way to help you. Wi-fi runs at 20 mbps, great speed. Breafast is free and ok. Happy hour is a nice plus. Clean comfortable rooms. Stay away from the side that faces the dumpsters (5 am trucks come by). Overall, great value.
November 17, 2012
Rated 5.0 out of 5.0 by myshopper11 Super comfy beds, very clean room
Our one night stay was so nice. The beds were wonderful, soft mattress, and lots of pillows. I am very picky about the cleanliness of hotel rooms, and I was very impressed with this room! It looked as tho the room had recently been upgraded. The bedding looked new and the room was modern. The bathroom was huge, and the shower was awesome! The only negative was the wi-fi password wouldn't work. Not a big deal for me, but with two teen girls, it would have been nice. Check in and check out were a breeze. The staff was so friendly. We will definately stay here again. Especially for the price!
November 8, 2012
Rated 5.0 out of 5.0 by BusinessTravelerTwo One of the best hotels I ever stayed in
This was an excellent stay for me. Everything was top notch! Highly recommend it.
November 7, 2012
Rated 5.0 out of 5.0 by Genesis331 The best pillows!
Red, white and blue decor, in large room. Beautiful wood furniture, bathroom vanity. Great to have ceiling fan. Had bottom floor w/small patio...nice, but would've been better if enclosed, since right at pool, but pretty. Was for a birthday, and one of the ladies at counter sang "Happy B-Day"...great touch!
October 26, 2012
Rated 5.0 out of 5.0 by DEEEM Great hotel at a great location
We stayed there while on our way to Tahoe. Very nice location. Nice hotel with very spacious rooms and amenities.
October 5, 2012
Rated 5.0 out of 5.0 by thinfilmdude Manager's Special
Stayed here last week and it was very smooth - from the dry red shiraz at the Manager's special (weekday evenings# to checkout the next morning.
Clean, comfortable, quiet with decent hot breakfast and lots of dining choices within walking distance #so you can put away 2 glasses of wine and stroll over).
Very nice! Staying again tonight.
October 4, 2012