Rated 4.3 out of 5 by 26
Rated 3.0 out of 5.0 by Lisa l Pool operation is pathetic
I fail to understand why this facility can't keep the pool operational. It is put or order half the time. Given the fact that is sometimes why I choose to stay here when I'm in area, it's more than irritating you can't keep the pool open! Not to mention all last summer it was being re-done. This is beyond lame why a chain can't have a functioning pool. The only bright spot is Debbie, the front desk clerk, who is friendly and efficient.
May 24, 2014
Rated 4.0 out of 5.0 by PGeorgie71 Excellent Customer Service
I stay at this hotel every time I am in Eldorado, AR. It's a good value but what keeps me coming back is the staff. From the front desk to the housekeeping staff, everyone is friendly and so kind. I make it point now to stay no where else but the Eldorado Holiday Inn Express.
April 24, 2014
Rated 4.0 out of 5.0 by kpv0914 A solid stay
This hotel is located in a good location around other hotels, but not really close to restaurants or shopping as that is mostly on the other side of town, but not far. The Hotel, is clean and quiet with typical ammenities but nothing out of the oridinary that will wow you. The staff is super friendly and helpful which is the hotel's strong point. The indoor pool is nice as well.
As a Platinum member I made my reservation online, yet when I checked in they didn't even have my membership number...something about that they were a franchise? Not sure and I didn't really understand that but the excellent staff took care of that issue immediately. I've just never ran into that problem before.
March 24, 2014
Rated 5.0 out of 5.0 by A-Tone Fun
Stayed one night to see country music show and really had a nice experience.
March 23, 2014
Rated 4.0 out of 5.0 by dfaerber El dorado
Nice hotel. Friendly service and great breakfast. Would stay here again if in the area.
March 8, 2014
Rated 4.0 out of 5.0 by Brian123456 Exercise equipment
Please add a second treadmill machine. There is room for a second one and there are times that 2 want to use the 1 treadmill. People tend to prefer the treadmill over the bike.
March 7, 2014
Rated 5.0 out of 5.0 by EJ14 Like Home
Come to this facility often and the employees are always eager to improve your stay with them. The Breakfest area is always well stocked and pampered over to make sure everything is keep eye pleasing.
February 7, 2014
Rated 5.0 out of 5.0 by RetiredReading1 Great hotel! Always clean, comfortable, and WONDERFUL staff!
My son and I stay at this hotel for an extended weekend at least once a month. We have never been disappointed in the accommodations and are ALWAYS impressed with the wonderful staff. Everyone is helpful and accommodating.
October 24, 2013
Rated 4.0 out of 5.0 by KUjayhawks Great staff and decent rate.
Good staff, wifi is too slow. Can't believe they offer smoking rooms because it gives some parts of the hotel a smokey smell even when you are in a non smoking room. Sometimes they have cookies.
October 15, 2013
Rated 5.0 out of 5.0 by Pammy702 Enjoyable experience
It was a very nice room, great outdoor pool area and a nice selection of restaurants close by. The staff were friendly, good breakfast. Will stay here again!
October 10, 2013
Rated 5.0 out of 5.0 by T56MI Front Desk Help
Shenendra was a fantastic help! She went out of her way to ensure I had my internet needs met.
September 6, 2013
Rated 5.0 out of 5.0 by JDQ73 Great Place to Stay
I've used this hotel several times in the last couple of years while on business trips. The staff has always been very friendly and helpful. The rooms are clean, comfortable, and quiet. I plan to stay here on any future trips to the area.
August 25, 2013
Rated 1.0 out of 5.0 by Courtesy Make sure to read the fine print
I travel extensively and have for years and I am pretty easy going when it comes to accomodations and dealing with issues, it is part of the territory with traveling. Not everything is perfect all the time. But this location in El Dorado takes the cake.
First of all the priortity profile that you may or may not have on file with Holiday Inn apparently does not mean ANYTHING to ANYONE at this location. I booked the room online with my priority number, (thinking this mattered) and when I arrived my reservations had been changed to a smoking room with a smaller bed than what I had asked for. The staff behind the counter proceeded to tell me what "I" had done incorrectly and I had obviously completed my priority profile wrong. The staff stated to me I would get what they had....... So much for customer service.
While this was taking place a gentleman, and I use that term very lightly, rudly interrupted the conversation and told me " You should have read the fine print when booking online". So be aware priority members, if you book online you may not get what you asked for. What is really sad, the guy who interrupted was the supervisor.
And the story continues.... After a very long day, I returned to relax, the television in the room did not have any sound so I called the front desk. The lady whom answered stated this after I explained my issue, " I does not know what to tell you, I guess you wont be watchin TV tonight"...Really.........
I dont expect for hotel staff to be highly educated but at least have a little common courtesy and respect for your customers. People like myself who spend a lot of time away from our homes and families to earn a living expect entities like a Holiday Inn Express to at least be courteous and polite to thier guest who make sacrifices to provide for our families. This is the least a decent person could do.
This will be the last time I stay at a Holiday Inn Express and I suggest anyone who reads this review to choose another option when visiting El Dorado!!!!
June 10, 2013
Rated 5.0 out of 5.0 by Kim60 Clean and friendly staff!
We were greeted by a friendly, helpful associate and we immediately felt at home. The grounds were well kept, the lobby was clean, and when we entered our room, it was very clean and fresh smelling. The beds comfy, the bathroom clean and we felt safe. This property apparently has a manager that cares. The staff, including the maid service are to be commended for excellent customer service. In addition, the breakfast bar was well kept, clean, and was always well stocked. Our experience couldn't have been any better. We will stay at this hotel when we visit the area.
February 7, 2013
Rated 3.0 out of 5.0 by Bizznite OK option but s...l...o...w... WiFi
A typical Holiday Inn Express with all of the good features. However, WiFi connection was extremely slow which made it a poor choice for business accomodation.
January 23, 2013
Rated 5.0 out of 5.0 by RoadWarrior486 The Staff Makes the Difference
I made a reservation for this hotel on line. I was really in a hurry and didn't notice that I had selected a smoking room. The girl at the front desk noticed that the reservation didn't match my non-smoking preference in my profile so she called to verify. There was only one non-smoking room left.
Thanks for going above and beyond !!!
December 15, 2012
Rated 2.0 out of 5.0 by TXHunter300WSM Older property?
Check-in was extremely fast, but they obviously did not update their phone system clock after daylight savings time. My wakeup call was an hour late even though i verified it twice while making it from the room. I travel mainly for business, and this almost cost me. Luckily I was up already. Not nearly as bad as NOT getting a wake up call at all in Texarkana, AR 2 nights later. Property seemed older and not quite as up to date as most of the properties I have stayed at lately. Wireless internet was probably the slowest I have run across in the last 3 years of staying in hotels while travelling.
November 18, 2012
Rated 5.0 out of 5.0 by Veronica45 Great Staff and Service
I have never experienced such great service as I did at this hotel. We went home for a death in our immediate family and I am so grateful to this staff for making our stay so warm. When the night shift manager found out why we were home, she informed the day shift and words cannot express how good this staff treated us. We have always stayed at this hotel when we visit. The rooms are clean and the breakfast is good. The staff is always friendly, but this time around, was even more special. More than just providing clean rooms, towels, food and coffee, this hotel staff provided comfort and conversation when we just couldn't sleep and even though we went home for sorrow, thank you El Dorado Holiday Inn Express Staff for showing us great respect and hospitality. You really don't know how much it meant to us to laugh with the day and night staff. From all 4 of us thank you. I would recommend this hotel anyway because like I said, we always staff here. But, I strongly recommend this hotel for cleanliness, comfort, and a warm friendly staff.
November 12, 2012