Rated 4.2 out of 5 by 88
Rated 5.0 out of 5.0 by JRH9486 Exceeded every expectation
We do a lot of traveling and this has to be one of the very nicest properties we have stayed at. Second to none cleanliness; crisp, clean comfortable beds; everything in the exceptionally clean bathroom that should be there; friendly service; reasonable price; good selection of foods and treats; clean and inviting halls and lobby--what more could you ask for.
July 18, 2014
Rated 5.0 out of 5.0 by MOONBALL BEST HOLIDAY INN EXPRESS EVER
I REALLY ENJOYED EVERY MINUTE AT THIS HOLIDAY INN. THE STAFF IS WARM,INVITING, FRIENDLY AND MAKES YOU FEEL AT HOME.
THEY ALL GO UP AND BEYOND TO HELP WITH ANY NEEDS YOU MAY HAVE.FROM THE MANAGER ON DUTY ANNA, TO THE HOUSEKEEPING OF PJ,LETTY,ELLEN AND OTHERS DO A FANTASTIC JOB OF KEEPING THE ROOMS CLEAN. EVEN THOUGH THE HOTEL IS 4 YEARS OLD IT LOOKS ALMOST BRAND NEW WITH THE ATTENTION TO DETAIL THE HOUSEKEEPING STAFF GIVES TO MAKE IT SHINE.
THIS HOTELS ROCKS!!!
July 17, 2014
Rated 5.0 out of 5.0 by Stever411 HIE El Paso
Great hotel! Friendly staff and nice comfortable rooms.
July 14, 2014
Rated 1.0 out of 5.0 by Susan L. courteous staff, convenient location of hotel, tasty food.
Had the guest room smelled fresh, the shower and bathroom floor been clean and towels, washcloths, and plastic cups replenished without my having to request they be, I would have enjoyed staying at this hotel.
I enjoyed my visit to this hotel two years ago, but was very disappointed this time.
July 4, 2014
Rated 5.0 out of 5.0 by mlevass 5 Stars Great Property
Great stay with a great chain. As always the IHG chain is on top of it that's why I stay with them 4 nights a week.
July 1, 2014
Rated 3.0 out of 5.0 by DCintexas over all stay
Asked for the currents to be kept closed so as to keep the heat out but curtains opened on several occasions. Sun shines in directly from the east.
No shampoo or conditioner available last day there and I was already getting into the shower. Did not ask for more had to get to airport.
Told staff the night before I was checking out early and needed the bill slid under the door. The bill was not t here and the ne3xt shift person totally meesed things up because he did not give me the final bill even though I had asked for this and had my bags in hand. The manager corrected this but I have learned to check my final reciept should I leave early from the premises again.
Trash not taken out in bathroom once and it looked as if teh shower was only cleaned occasionally.
June 26, 2014
Rated 5.0 out of 5.0 by STorres54 Will Stay there Again
Was very impressed overall! Will definately stay there again.
June 24, 2014
Rated 2.0 out of 5.0 by Homebucket Hotel has potential if a NEW and INFORMED front desk staff is hired...
The front desk staff were incompetent and uninformed and have no business working in a customer service based position. We had to call at least five times to make sure our reservations were accurate.. It took five different calls and speaking with the manager a few times to make sure the reservations were accurate.
When we arrived at the hotel there was a strong smell or lemon bleach the was permeating through the hotel and it make it hard to check-in. The man at the front desk didn't smile or greet us, just went about his business as if new guests didn't matter.
The rest of the stay was average. Average breakfast, average beds and very little ambiance.
June 20, 2014