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Rated 4.3 out of 5 by 62 reviewers.
Rated 3.0 out of 5.0 by poor Cleanliness I was disappointed about the cleanliness of the room, can you believed that I found a dirty sock(of course not mine) on the carpet? waste basket was has some trash pieces. December 5, 2013
Rated 5.0 out of 5.0 by EXCELLENT ! WE FOUND THIS PROPERTY TO BE EXCELLENT! OUR ROOM WAS CLEANED DAILY AND THE BREAKFAST BAR WAS GREAT. NICELY DECORATED AND COMFORTABLE BED. WE WOULD RECOMMEND THIS LOCATION TO ANYONE VISITING THE EL PASO AREA. EASY ON/OFF FROM I-10. December 4, 2013
Rated 1.0 out of 5.0 by too bad experience for Schneider Employees stayed in 430 room, confirmation no. 65809935. Charged 440 dollars extra. Requested to issue the letter for the excess amount charged. But Manager in El Paso, Holiday Inn was irresponsible to help us to refund our amount back. November 29, 2013
Rated 5.0 out of 5.0 by Great front desk and housekeeping staff. Comfortable room. From the time we checked in until the time we checked out we were very well received. Everyone was so friendly and helpful. The breakfast was what we expected it to be. Very enjoyable. The hotel was the perfect location for our needs. This facility is one of the best we've stayed at. November 28, 2013
Rated 2.0 out of 5.0 by Terrible internet access Most of the people that visit this kind of hotels needs an excellent internet access. In this facility, the internet was the worst experience, when I called to reception to report the problem nobody answered the call. This hotel needs to improve urgently this service. November 26, 2013
Rated 4.0 out of 5.0 by Poor Wifi signal I experienced a bad connectivity even WIFI or cable , i spend two weeks away home and it was a pain try to communicate with my family and friends , because the signal never went up mora than two bars My worry is about a large group from the company that i work for will be on El Paso at least the first four months of the year I hope you can solve this issue November 25, 2013
Rated 1.0 out of 5.0 by Excellent hotel but after 2 weeks I can not stay any longer. I need to be able to work Rooms are nice, staff is friendly, Breakfast is above average but the sped of the internet service provided makes it impossible to work. I have stayed at Holiday Inns for years and have been a member of the IHG PriortyClub for over ten years. This is the first Holiday Inn Express that has had such poor internet service I would not recommend it. It can take over an hour to connect and get a single text only email. Pages are constantly timing out and the service disconnects constantly. Trying the wired service provided in the rooms is actually worse. If you are coming for a stay the hotel is quite nice. If you are planning to work on your PC here forget it. The service is far worse than dial up!!!! I have resorted to using my cell data connection so I can submit this review. November 18, 2013
Rated 5.0 out of 5.0 by El Paso Stay Great place to stay. Very clean and convenient location. November 18, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. I've stayed at this hotel four weeks this year. Each time I was greeted with smiles when I arrived. The staff was always very helpful and polite. The rooms were clean and the bed very comfortable. November 16, 2013
Rated 5.0 out of 5.0 by Shopping the outlet mall As always we enjoyed our stay at the Holiday Inn Express. We check to see if there is one in each town we travel to. Thank you for making our stay a pleasurable one. October 30, 2013
Rated 5.0 out of 5.0 by Comfort for Business Nice, welcoming, clean, and quite new looking in all areas. Indoor pool and spa is my favorite to enjoy after a day of work. Staff is friendly. Even thought it is stated that breakfast is a choice to enjoy, I feel some cut fresh fruit, other than bananas, would be a healthy addition. September 10, 2013
Rated 5.0 out of 5.0 by Wonderful, very helpful and courteous service Greeted by friendly personality upon arrival. GM very professional and courteous as was the other gentleman. Can't say enough good things about helpful ways of all. Catering personnel prepared delicious breakfasts each and every morning. The complimentary shuttle service was wonderful as were all the drivers who helped our guests attending our son's wedding from out of town. ALL SO TERRIFIC! We couldn't have asked for such a great group and a establishment run so well and my husband and I leave with heartfelt gratitude to all of you. God bless you all! September 7, 2013
Rated 5.0 out of 5.0 by Exceptionally clean. Exceptional service Rooms were very clean and well maintained as were the common areas. Staff was professional and extremely helpful. September 5, 2013
Rated 1.0 out of 5.0 by Friendly and helpful staff We enjoyed our stay at your Holiday Inn Express. The staff was friendly, courteous, and helpful. We were greeted every time we walked in the door. The breakfast staff and housekeeping staff asked us often if there was anrthing they could do for us. Thank you for making us feel so welcome! August 21, 2013
Rated 5.0 out of 5.0 by One Week a Month I stay at this hotel at a minimum, one week per month. The staff is as friendly as can be. Always helpful and accommodating. Hotel is extremely clean and well taken care of. Pool, Jacuzzi and excercise room clean as well. Rooms and beds are very comfortable and the maid service it outstanding. I recommend this hotel for all of those travelling to El Paso. August 3, 2013
Rated 4.0 out of 5.0 by Only one tiny issue We've stayed at this property several times. It's always clean and comfortable. My only issue is that the cleaning staff knocked on our door at 8:00 a.m. two days in a row ... we were barely awake, let alone ready for cleaning service! I do note that this did not happen at previous stays. Other than that, we're happy "campers." August 2, 2013
Rated 5.0 out of 5.0 by Great Service This was our last stop at the end of our 10 day vacation. Great service and staff. Very friendly. Wonderful stop on the last leg of a loong trip!!! August 1, 2013
Rated 1.0 out of 5.0 by Dropping More personnel needed, dirty carpets and low breakfast variety. July 20, 2013
Rated 5.0 out of 5.0 by Home away from Home!!! This particular property has a touch of elegance and personal service that excels other like properties. The staff is like family every time I stay. Enjoy the interaction with front desk to GM. Even the identical hotel in Las Cruces did not hold a candle to this Artcraft/El Paso location. :). This will ALWAYS be my choice of stay in servicing the El Paso area! July 5, 2013
Rated 5.0 out of 5.0 by Wonderful Everything was great. The staff from the desk service to housekeeping were so gracious. I would recommend to anyone. With family here in El Paso, I will continue to stay at this hotel during my visits. I really mean this is a 5 Plus Holiday Inn Express. June 24, 2013
Rated 5.0 out of 5.0 by Very good stay Really nice hotel, would stay here again. We stayed at 6 different IHG hotels in 11 days, this was one of the better hotels. Keep up the good work. June 21, 2013
Rated 3.0 out of 5.0 by Sub-par visit We were told breakfast started at 0600, sign said 0600, but when we (and many other) were there at 0600 they attendant said 0700. We had to move on and spend money for breakfast someplace else. The attitude of the attendant was not apologetic but more of a "so what" demeanor. For this reason our stay at the Artcraft HI Express was not a pleasant or economical one. June 9, 2013
Rated 4.0 out of 5.0 by A Great Stay The experience was very nice with the only down point being a bit noisy A/C. The accommodations are very good and it is obvious the staff takes pride in their work. The room, as well as the rest of the property was very clean and maintained. Particularly a staff member assigned to the Kitchen was very forward leaning, seeing to it the customers were well cared for. I will stay at this property again. June 1, 2013
Rated 5.0 out of 5.0 by Passing through El Paso We were pleasantly surprised with the service and friendliness of the staff at the desk. They were helpful in finding a good place to eat and made sure we knew of all the amenities the hotel had to offer. Shortly after getting into our room, we received a call from the front desk to make sure everything was okey and to ask if there was anything more they could do for us. Wow! May 20, 2013
Rated 2.0 out of 5.0 by What is important when I stay somewhere Cons: Being tired from a 12 hour drive I expected more. I entered the lobby only to be blasted by an orange scent that emits when the doors open. I coughed for an hour. It was too strong. The bed was very very firm with a diaper pad underneath the sheets. This was uncomfortable to me. The a/c unit kept shutting off and I had to get up and keep re-starting it. Shower head was a disappointment. Of utmost priority to me is a good night's sleep. I don't feel like I got that. I also had cockleburs in my carpet. I missed having tissues in my room. I left feeling tired and unrefreshed. Pros: Easy off and easy to find. Only two years old so very clean and very pretty. Breakfast was okay but would have liked to have had a choice of an unsugared cereal/oatmeal. At check in they give you a ticket for a bottle of water and chips (Priority Club only#. Parking was adequate and my fully loaded car remained safe. If you have small children the mattress situation could work well for you #but not for me). Within a few exits there are substantial shopping and restaurants. May 20, 2013
Rated 5.0 out of 5.0 by Great amenities and location I like to stay at this hotel since it has great amenities and excellent location. May 18, 2013
Rated 5.0 out of 5.0 by Really nice Really nice - great service. I would definitely recommend to others. May 14, 2013
Rated 5.0 out of 5.0 by Good place to stay Staff is always friendly, and the rooms are very nice. April 30, 2013
Rated 4.0 out of 5.0 by nice place neat & clean, great staff, convenient to my busines, & a fantastic bbq place next door! my 2nd stay, will return next time i'm in el paso. April 22, 2013
Rated 5.0 out of 5.0 by The BEST! I have to say that this is the best hotel stay I have ever had. The hotel is new, fresh and they keep it EXTREMELY clean! Yet, the best part about this hotel is the staff. EVERY employee that I encountered was friendly, smiling and excited to help in any way. I truely loved my extended stay in El Paso and this location is the main reason for such a wonderful experience. This location has my highest recommondation. Kudos to Ernesto and his staff!!! April 15, 2013
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