Rated 5.0 out of 5.0 by JMichael nice property and great stay
My first travel to El Paso was made better by my experience at the great Holiday Inn Express property.
I use Holiday Inn hotels exclusively when traveling, and this was one of the best properties I had the pleasure of staying in.
March 27, 2013
Rated 4.0 out of 5.0 by Freqvisit Improved Internet service
During my past stays at this location, the internet service was very poor and I commented on this each time. This last stay during middle of March, I saw an improvement in the internet service. There are still some times that are not good, but the majority of my stay, it was better. There is room for additional improvement in this area. The staff is always very friendly (knows me by name) and the rooms are comfortable.
March 19, 2013
Rated 5.0 out of 5.0 by Sidewinder Excellent Hotel
This is the nicest Holiday Inn Express I stay in regulary while I travel for business. The staff is great and the hotel is modern and clean. It is also very quiet, and the beds are comfortable. The only thing that needs to be addressed is that the treadmill in the finess center needs to have maintenance done on it. The belt slips while running. I really need the equipment to be in working order while I am away from my home gym, and their is no areas to run safley outside. Other than that I recomend this hotel while traveling to Elpaso, Tx.
March 19, 2013
Rated 5.0 out of 5.0 by Moabed Best place in El paso
Ernesto and his crew are awsome. Anna, Arthuro, front desk are friendly, caring. They advised us that for our safety they provide shuttle service to and back from restaurant. Great customer service. Thank you.
March 10, 2013
Rated 4.0 out of 5.0 Nice hotel, great customer service, wireless not so good
This is a well-maintained hotel with a great staff . They offer a great variety of snacks, healthy frozen dinners, soup, and drinks for purchae at the front desk. A good breakfast and clean workout room and pool. On Valentine's Day they handed out roses and cupcakes - so thoughtful. The only issue I have is with the internet; the network is very slow and cannot handle too many guests being on line at one time.
February 22, 2013
Rated 4.0 out of 5.0 by TennesseeTraveller Hotel is great, internet service is not good.
Everything about this hotel is great except for the internet service. The staff is extremely professional and will do anything for you but it seems that they are limited in the ability to do anything about the internet. I called tech support and they said this hotel has a T-1 line and it is not enough bandwidth to support a hotel of this size. It is pretty much impossible to do any work if it is internet related so business travellers beware.
February 20, 2013
Rated 1.0 out of 5.0 by BusinessTraveler2013a Terrible WiFi
We all just gave up trying to do work in our rooms. The Wireless Internet Connection was useless !
February 13, 2013
Rated 4.0 out of 5.0 by Carol123 Place to stay
This was my 5th time staying at Holiday Inn Express El Paso. Highly recommend this locations. Staff great, rooms always clean
January 27, 2013
Rated 5.0 out of 5.0 by RoadWarrior007 My El Paso Home
I am in El Paso 2-3 nights per week, and needed the state government rate. After trying numerous hotels over a few months period, I settled on this one about 4 months ago. Staff is very friendly and inqure about the comfort/needs of the guests. Very quiet hotel. Breakfest buffet has all you would want, and then some.
January 27, 2013
Rated 5.0 out of 5.0 by TXStar Great Experience!
Great stay at the hotel everything was good except for one small thing that was tiny concerning check out. I had asked for a late check out and it was heard and documented the day before at the desk by two employees and then the following day housekeeping was knocking and was not told of the late check out and the front desk person who knew of the late check out called and asked what time I was checking out...I was trying to get a few more hours of sleep before checking out but that did not last long. Otherwise things were great the property was clean and the staff courteous and great!
January 24, 2013
Rated 4.0 out of 5.0 by hectormon Not a bad place to stay
While the place is new and the accommodations are pretty nice for a mid priced hotel, my only beef is that they placed in a handicap suite for no reason. I know that I did not request it, but there I was. It was spacious but the bathroom was a little crowded for space..not enough on the sink and the towels were well out of reach.
Not sure if I'll choose this place again given the other options at the same price.
January 17, 2013
Rated 5.0 out of 5.0 by Bob522 Outstanding S4rvice and Professional Staff
Briefly, this was a 5 Star staff and Inn. I have been a priority Club Member since 1986 and the professionalism at this Inn were "Hands Down" the best I've experienced.
The overall excellent service I personally received, as well as what I observed given to others at the Inn were exemplary.
The entire staff , from the front desk , to houekeeping, to the breakfast crew, were all friendly, sincere, and " empowered " to deal with problems. All employees seemed actually happy to be at work. and were all "invested" in the operation.
I specifically salute the manager , as this environment and mindset can only occur from the top down. A personal letter will follow this survey.
Thank you for a great stay.
January 15, 2013
Rated 5.0 out of 5.0 by Frequenttraveler2013 Two Thumbs Up!
We stayed at the El Paso Holiday Inn Express twice over the 2012 holiday season. Rooms are clean and comfortable; the free Wifi and nice desk in the room were a welcomed convenience for a combo of business/pleasure. The mini fridge and microwave are great for travelers. Friendly desk staff too.
January 5, 2013
Rated 5.0 out of 5.0 by TXStar Great Experience!
Great stay and was so impressed with the staff that even though they were booked with the holiday they were able to still provide the best breakfast as always and the greatest service possible. Upon check in was greeted as a priority rewards member and also was very comfortable during my stay. This property is by far the best I have stayed at!
January 2, 2013
Rated 5.0 out of 5.0 by Cwbyfrmhell78 Amazing stay!
Checked in late after a long drive into town and the staff had our keys ready and gave us a coupon for a free drink and snack. The room was so nice and comfortable! The morning breakfast was plentiful even though there were so many people staying at the hotel! It was nice to see the staff had this ready! The hotel staff was amazing and also must say that check out was so easy. The housekeeping staff gave us extra towels which was nice we were able to relax and no worries. I love the staff and comfort of this hotel!
December 31, 2012
Rated 3.0 out of 5.0 by SlowSurfer Slow Internet Service
Review would have been much higher if the Internet speed was better. I work on a laptop and communicate with home using a laptop and tablet. The Internet speed consistently is slower than dial up service. Some applications and simple Internet sites will not load due to the lack of speed. I stay here frequently because my company provides the lodging other wise I would change hotels. If Internet is not your priority, then this hotel is a 5 for a mid range brand.
December 3, 2012
Rated 4.0 out of 5.0 by tvrec Nice Accommodations
Just on the outskirts of El Paso (west), this location is well appointed and relaxing. New furnishings, extremely friendly staff, and an inside pool all make for an enjoyable and affordable stay. Well recommended.
November 29, 2012
Rated 5.0 out of 5.0 by NanaGabby Great staff!
We arrived late evening Sunday 11/18. The young lady at the front desk and the bit older gentleman could not have been nicer and she was very efficient :-)
The gentleman gave us recommendation for dinner and offered to drive us in Hotel Van.
When we got back after a great dinner the young lady @ front desk left us a message to see if room was good and ask if we needed anything.....
So very pleasant!
November 24, 2012
Rated 5.0 out of 5.0 by daves El Paso
Quiet & CLEAN property !
convenient outside of El Paso on West side,
good place to stop
November 23, 2012
Rated 5.0 out of 5.0 by ISRGrandRapids Holiday Inn Express West - El Paso, TX
This was honestly the best hotel stay I had in my life. The staff is amazing. Anything I asked for I received and many things they asked me if I wanted before I even thought of it myself. EVERYONE that works there is pleasant. I've been in management for 20 years so I am amazed at how EVERYONE can be so happy and nice. Great job and great hotel. I will stay here again.
November 14, 2012
Rated 5.0 out of 5.0 by TXStar Great Experience!!
We stayed at this property the 16th to the 20th of October and upon check in the desk manager greeted me by name and had the room keys prepared along with free drink and snack coupon. We were early but still were able to check in and given a room on the first floor as we asked. While staying at the property the water had gone out due to construction in the area, though the staff was on top of it and offered water to us and ensured our stay was nice. The breakfast was wonderful! The different variety was amazing and the taste was very good. The room was fresh and clean and the grounds were so nice and kept up. I had forgotten to push the button one morning for housekeeping to clean the room and had our daughter call and when we returned the room was clean and we had bottles of water in our room waiting for us which was a nice treat. When we checked out Angela was so nice and helpful and took an interest to talk with me and assist me with the need I had. We are usually in town monthly and are return visitors to this property. This time was our BEST stay and most memorable. Thank you to the staff! Must also add that last week much to our surprise we received a certificate entitling us to stay one night free due to the inconvenience of the water being out. The manager apologized and welcomed us back to the property with a free stay. This was a wonderful surprise!
November 13, 2012
Rated 5.0 out of 5.0 by Cwbyfrmhell78 Great Experience!!!!
From the point I arrived the staff greeted by name and had the key ready which was wonderful and a great personal touch! The room was perfect and very comfortable. Understandably the property experienced a water outage in the area though the hotel offered water to the guests and that was very good. I was able to relax and was not bothered by the cleaning staff nor was it loud in the hall way. The room was clean and kept up and the linen refreshed daily. The pool and workout area were clean and kept up. The property was clean and there was no trash in the area.
October 24, 2012
Rated 5.0 out of 5.0 by FastEddie Very Pleased
I really appreciate how the staff...especially the front desk person... went out of her way to make us feel welcome. We don't receive that level of service at any other hotel.
October 11, 2012