Rated 4.2 out of 5 by 88
Rated 2.0 out of 5.0 by LURO Terrible internet access
Most of the people that visit this kind of hotels needs an excellent internet access. In this facility, the internet was the worst experience, when I called to reception to report the problem nobody answered the call. This hotel needs to improve urgently this service.
November 26, 2013
Rated 4.0 out of 5.0 by CARREONO Poor Wifi signal
I experienced a bad connectivity even WIFI or cable , i spend two weeks away home and it was a pain try to communicate with my family and friends , because the signal never went up mora than two bars
My worry is about a large group from the company that i work for will be on El Paso at least the first four months of the year
I hope you can solve this issue
November 25, 2013
Rated 1.0 out of 5.0 by Mikie55 Excellent hotel but after 2 weeks I can not stay any longer. I need to be able to work
Rooms are nice, staff is friendly, Breakfast is above average but the sped of the internet service provided makes it impossible to work. I have stayed at Holiday Inns for years and have been a member of the IHG PriortyClub for over ten years. This is the first Holiday Inn Express that has had such poor internet service I would not recommend it. It can take over an hour to connect and get a single text only email. Pages are constantly timing out and the service disconnects constantly. Trying the wired service provided in the rooms is actually worse. If you are coming for a stay the hotel is quite nice. If you are planning to work on your PC here forget it. The service is far worse than dial up!!!! I have resorted to using my cell data connection so I can submit this review.
November 18, 2013
Rated 5.0 out of 5.0 by Flores3 El Paso Stay
Great place to stay. Very clean and convenient location.
November 18, 2013
Rated 4.0 out of 5.0 by JIF01 Comfortable bed and great service.
I've stayed at this hotel four weeks this year. Each time I was greeted with smiles when I arrived. The staff was always very helpful and polite. The rooms were clean and the bed very comfortable.
November 16, 2013
Rated 5.0 out of 5.0 by cafkids Shopping the outlet mall
As always we enjoyed our stay at the Holiday Inn Express. We check to see if there is one in each town we travel to. Thank you for making our stay a pleasurable one.
October 30, 2013
Rated 5.0 out of 5.0 by TjGN Comfort for Business
Nice, welcoming, clean, and quite new looking in all areas. Indoor pool and spa is my favorite to enjoy after a day of work. Staff is friendly. Even thought it is stated that breakfast is a choice to enjoy, I feel some cut fresh fruit, other than bananas, would be a healthy addition.
September 10, 2013
Rated 5.0 out of 5.0 by GalPalVal26 Wonderful, very helpful and courteous service
Greeted by friendly personality upon arrival. GM very professional and courteous as was the other gentleman. Can't say enough good things about helpful ways of all. Catering personnel prepared delicious breakfasts each and every morning. The complimentary shuttle service was wonderful as were all the drivers who helped our guests attending our son's wedding from out of town. ALL SO TERRIFIC! We couldn't have asked for such a great group and a establishment run so well and my husband and I leave with heartfelt gratitude to all of you. God bless you all!
September 7, 2013
Rated 5.0 out of 5.0 by DRMSC Exceptionally clean. Exceptional service
Rooms were very clean and well maintained as were the common areas. Staff was professional and extremely helpful.
September 5, 2013
Rated 1.0 out of 5.0 by 6kids Friendly and helpful staff
We enjoyed our stay at your Holiday Inn Express. The staff was friendly, courteous, and helpful. We were greeted every time we walked in the door. The breakfast staff and housekeeping staff asked us often if there was anrthing they could do for us. Thank you for making us feel so welcome!
August 21, 2013
Rated 5.0 out of 5.0 by cartfan1000 One Week a Month
I stay at this hotel at a minimum, one week per month. The staff is as friendly as can be. Always helpful and accommodating. Hotel is extremely clean and well taken care of. Pool, Jacuzzi and excercise room clean as well. Rooms and beds are very comfortable and the maid service it outstanding.
I recommend this hotel for all of those travelling to El Paso.
August 3, 2013
Rated 4.0 out of 5.0 by alynda Only one tiny issue
We've stayed at this property several times. It's always clean and comfortable. My only issue is that the cleaning staff knocked on our door at 8:00 a.m. two days in a row ... we were barely awake, let alone ready for cleaning service! I do note that this did not happen at previous stays. Other than that, we're happy "campers."
August 2, 2013
Rated 5.0 out of 5.0 by Ann65 Great Service
This was our last stop at the end of our 10 day vacation. Great service and staff. Very friendly. Wonderful stop on the last leg of a loong trip!!!
August 1, 2013
Rated 1.0 out of 5.0 by LECP Dropping
More personnel needed, dirty carpets and low breakfast variety.
July 20, 2013
Rated 5.0 out of 5.0 by Joepat Home away from Home!!!
This particular property has a touch of elegance and personal service that excels other like properties. The staff is like family every time I stay. Enjoy the interaction with front desk to GM. Even the identical hotel in Las Cruces did not hold a candle to this Artcraft/El Paso location. :). This will ALWAYS be my choice of stay in servicing the El Paso area!
July 5, 2013
Rated 5.0 out of 5.0 by KNLANDR Wonderful
Everything was great. The staff from the desk service to housekeeping were so gracious. I would recommend to anyone.
With family here in El Paso, I will continue to stay at this hotel during my visits. I really mean this is a 5 Plus Holiday Inn Express.
June 24, 2013
Rated 5.0 out of 5.0 by Pete651 Very good stay
Really nice hotel, would stay here again. We stayed at 6 different IHG hotels in 11 days, this was one of the better hotels. Keep up the good work.
June 21, 2013
Rated 3.0 out of 5.0 by AZJim Sub-par visit
We were told breakfast started at 0600, sign said 0600, but when we (and many other) were there at 0600 they attendant said 0700. We had to move on and spend money for breakfast someplace else. The attitude of the attendant was not apologetic but more of a "so what" demeanor. For this reason our stay at the Artcraft HI Express was not a pleasant or economical one.
June 9, 2013
Rated 4.0 out of 5.0 by miles01 A Great Stay
The experience was very nice with the only down point being a bit noisy A/C. The accommodations are very good and it is obvious the staff takes pride in their work. The room, as well as the rest of the property was very clean and maintained. Particularly a staff member assigned to the Kitchen was very forward leaning, seeing to it the customers were well cared for.
I will stay at this property again.
June 1, 2013
Rated 5.0 out of 5.0 by Peggy21 Passing through El Paso
We were pleasantly surprised with the service and friendliness of the staff at the desk. They were helpful in finding a good place to eat and made sure we knew of all the amenities the hotel had to offer. Shortly after getting into our room, we received a call from the front desk to make sure everything was okey and to ask if there was anything more they could do for us. Wow!
May 20, 2013
Rated 2.0 out of 5.0 by roadtrip4000 What is important when I stay somewhere
Cons: Being tired from a 12 hour drive I expected more. I entered the lobby only to be blasted by an orange scent that emits when the doors open. I coughed for an hour. It was too strong. The bed was very very firm with a diaper pad underneath the sheets. This was uncomfortable to me. The a/c unit kept shutting off and I had to get up and keep re-starting it. Shower head was a disappointment. Of utmost priority to me is a good night's sleep. I don't feel like I got that. I also had cockleburs in my carpet. I missed having tissues in my room. I left feeling tired and unrefreshed.
Pros: Easy off and easy to find. Only two years old so very clean and very pretty. Breakfast was okay but would have liked to have had a choice of an unsugared cereal/oatmeal. At check in they give you a ticket for a bottle of water and chips (Priority Club only#. Parking was adequate and my fully loaded car remained safe. If you have small children the mattress situation could work well for you #but not for me). Within a few exits there are substantial shopping and restaurants.
May 20, 2013
Rated 5.0 out of 5.0 by marodher Great amenities and location
I like to stay at this hotel since it has great amenities and excellent location.
May 18, 2013
Rated 5.0 out of 5.0 by ScottD99 Really nice
Really nice - great service. I would definitely recommend to others.
May 14, 2013
Rated 5.0 out of 5.0 by BillA7521 Good place to stay
Staff is always friendly, and the rooms are very nice.
April 30, 2013
Rated 4.0 out of 5.0 by ingoteer nice place
neat & clean, great staff, convenient to my busines, & a fantastic bbq place next door! my 2nd stay, will return next time i'm in el paso.
April 22, 2013
Rated 5.0 out of 5.0 by ISRGrandRapids The BEST!
I have to say that this is the best hotel stay I have ever had. The hotel is new, fresh and they keep it EXTREMELY clean! Yet, the best part about this hotel is the staff. EVERY employee that I encountered was friendly, smiling and excited to help in any way. I truely loved my extended stay in El Paso and this location is the main reason for such a wonderful experience. This location has my highest recommondation. Kudos to Ernesto and his staff!!!
April 15, 2013
Rated 5.0 out of 5.0 by Sellemhigh The Best Holiday Inn Express -- EVER
Superior Staff, Clean and Quiet. I wish that all of my travel lodging was up to the Holiday Inn Express El Paso - Artcraft's levels. Thanks much for a GREAT Place to stay and relax.
April 2, 2013
Rated 5.0 out of 5.0 by JMichael nice property and great stay
My first travel to El Paso was made better by my experience at the great Holiday Inn Express property.
I use Holiday Inn hotels exclusively when traveling, and this was one of the best properties I had the pleasure of staying in.
March 27, 2013
Rated 4.0 out of 5.0 by Freqvisit Improved Internet service
During my past stays at this location, the internet service was very poor and I commented on this each time. This last stay during middle of March, I saw an improvement in the internet service. There are still some times that are not good, but the majority of my stay, it was better. There is room for additional improvement in this area. The staff is always very friendly (knows me by name) and the rooms are comfortable.
March 19, 2013
Rated 5.0 out of 5.0 by Sidewinder Excellent Hotel
This is the nicest Holiday Inn Express I stay in regulary while I travel for business. The staff is great and the hotel is modern and clean. It is also very quiet, and the beds are comfortable. The only thing that needs to be addressed is that the treadmill in the finess center needs to have maintenance done on it. The belt slips while running. I really need the equipment to be in working order while I am away from my home gym, and their is no areas to run safley outside. Other than that I recomend this hotel while traveling to Elpaso, Tx.
March 19, 2013