Rated 3.9 out of 5 by 75
Rated 4.0 out of 5.0 by ABEL MONTES REST ROOM NEEDED SERVICE
OUR TOILET SEAT WOULD NOT STAY UP DURING BLADDER EMPTING, THE TOILET FLUSH HANDLEL WAS FALLING OFF, HAD TO HOLD DOWN IN ORDER FOR IT TO WORK, THE DRAIN FOR THE SHOWER WAS NOT EMTYING PROPERLY SHOWERING IN ANKLE DEP WATER, WHAT ELSE CAN GO WRONG, BY FAR NOT A GOOD STAY. SORRY HAD TO GIVE BAD REPORT FOR THIS SITE
July 27, 2014
Rated 5.0 out of 5.0 by Slhuffm Impressive Staff!!!
My daughter and I had an urgent trip to El Paso for an emergency passport to enable an international trip the following day. Needless to say I was a little stressed, but the staff at the hotel made our trip actually an enjoyable little vacation! We were scheduled for a late check in and arrived at the hotel much earlier than anticipated and were able to check in early (before 3:00pm) and take a nap. We had no vehicle but the hotel sent a shuttle to pick us up at the airport and they drove us anywhere we needed/wanted to go within a 2 mile radius of the hotel. I can not say enough about the staff at this hotel; they were all amazing and extremely helpful! I have never seen such friendly and welcoming service!
The room was a standard double but it was clean and comfortable. The view from our room was not great since it was a view of I-10 but the room was surprisingly quiet.
July 24, 2014
Rated 5.0 out of 5.0 by Splittail Happy travelers
Would definitely recommend staying here! I was unsure at first because this location is downtown and having stayed in other places downtown I have found them to be disappointing......Not this time though! The parking area is secure and has plenty of lighting, plus easy access to and from the highway. The staff was very friendly and courteous. The room was was clean and very comfortable. The bed mattress and pillows were soft and comfy. Definitely not like other places where you feel like you're sleeping on a cardboard mat. Our room was quiet and we were able to get the rest we needed. My 7yr old loved this room so much he wanted to live there!! The pool was great and my boys really enjoyed their evening dip! We had the newspaper right at the door when we woke up the next morning and my husband and I enjoyed our quick workout before breakfast. Breakfast was pretty good and they offered a nice variety. From eggs, sausage, biscuits, gravy or pancakes, to both hot and cold cereals, fresh fruit, muffins, bagels and delicious cinnamon rolls! There were a variety of beverage choices as well, from hot coffee, chocolate,or tea to cold juices or milk. It was quite nice to sit and eat our meal together at a table rather than in the car traveling down the road! Only complaint was we had difficulty logging into the free wifi from our room. We were able to log 2 of our 5 devices in though. Great service, great value, great stay and will definitely be staying Holiday Inn Express in the future!
July 17, 2014