Rated 3.9 out of 5 by 74
Rated 5.0 out of 5.0 by Slhuffm Impressive Staff!!!
My daughter and I had an urgent trip to El Paso for an emergency passport to enable an international trip the following day. Needless to say I was a little stressed, but the staff at the hotel made our trip actually an enjoyable little vacation! We were scheduled for a late check in and arrived at the hotel much earlier than anticipated and were able to check in early (before 3:00pm) and take a nap. We had no vehicle but the hotel sent a shuttle to pick us up at the airport and they drove us anywhere we needed/wanted to go within a 2 mile radius of the hotel. I can not say enough about the staff at this hotel; they were all amazing and extremely helpful! I have never seen such friendly and welcoming service!
The room was a standard double but it was clean and comfortable. The view from our room was not great since it was a view of I-10 but the room was surprisingly quiet.
July 24, 2014
Rated 5.0 out of 5.0 by Splittail Happy travelers
Would definitely recommend staying here! I was unsure at first because this location is downtown and having stayed in other places downtown I have found them to be disappointing......Not this time though! The parking area is secure and has plenty of lighting, plus easy access to and from the highway. The staff was very friendly and courteous. The room was was clean and very comfortable. The bed mattress and pillows were soft and comfy. Definitely not like other places where you feel like you're sleeping on a cardboard mat. Our room was quiet and we were able to get the rest we needed. My 7yr old loved this room so much he wanted to live there!! The pool was great and my boys really enjoyed their evening dip! We had the newspaper right at the door when we woke up the next morning and my husband and I enjoyed our quick workout before breakfast. Breakfast was pretty good and they offered a nice variety. From eggs, sausage, biscuits, gravy or pancakes, to both hot and cold cereals, fresh fruit, muffins, bagels and delicious cinnamon rolls! There were a variety of beverage choices as well, from hot coffee, chocolate,or tea to cold juices or milk. It was quite nice to sit and eat our meal together at a table rather than in the car traveling down the road! Only complaint was we had difficulty logging into the free wifi from our room. We were able to log 2 of our 5 devices in though. Great service, great value, great stay and will definitely be staying Holiday Inn Express in the future!
July 17, 2014
Rated 3.0 out of 5.0 by JZAG Quick Visit
For a weekend trip and a short stay it would be fine.
July 9, 2014
Rated 5.0 out of 5.0 by sbtexas65 holiday inn express El Paso
The hotel met all of my expectations. Had some issue with the internet, however this was corrected.
June 29, 2014
Rated 3.0 out of 5.0 by jacconn Bad area and not worth the cost
The staff was very friendly and helpful, but the area was downtown and didn't feel safe for us or our car. The cost definitely did not match what we got for how much we paid. If the hotel were in a nicer location, I would not have minded the cost. They had the best cookies I have ever had!
June 20, 2014
Rated 5.0 out of 5.0 by BrianNMSU Comfortable stay and great location
I found this hotel to be in a convenient location. The staff were friendly and the rooms were comfortable. Breakfast in the morning was well done and quite enjoyable.
June 19, 2014
Rated 5.0 out of 5.0 by muffinbea Nice hotel, Great Location,Great Service
We stayed in this hotel for 3 days. The hotel is in downtown but easy to get to.
We had a room on the 9th floor that was super quiet. The staff was very friendly and seemed focused on making sure we had a good stay.
The breakfast in the morning was good with most of the usual things but including bacon and pancakes instead of waffles.
There is a nice little pool outside but we did not use it. There was a social in the evening while we were there with soda, chips and queso and salsa.
I would recommend this hotel to anyone coming into this area.
June 18, 2014
Rated 5.0 out of 5.0 by Latina50 Excellent Hotel
Great room, shuttle services, accommodating staff, has outdoor pool and fantastic breakfast.
June 12, 2014