Rated 3.7 out of 5 by 42
Rated 4.0 out of 5.0 by Varela Good service
thanks the service was ok, unfortunately one room was not ready, the internet in the 9th floor was not working and I was not recognized as platinum. But, thanks !
December 2, 2013
Rated 1.0 out of 5.0 by GMS2 Repeat visitor declining experience
This is my 4th stay at this hotel and its the lowest rating so far. To date my stays were uneventful with decent sleep and breakfast. It was everything I was looking for in a hotel and I usually use the pool. This stay was on the 9th floor. The hallway carpets and wall paint were dingy. The bed was lumpy and I accidently left behind my swim trunks. I called a day later and haven't received a return call from the hotel indicating if they've found them and if they can return them ($40/trunks). Needless to say, it's doubtful that I will be returning to the this location again. My experience was a 1.5, but I figured that putting a 2 star won't attract the attention from IHG.
November 25, 2013
Rated 3.0 out of 5.0 by Paco10569 Poor cleanless
We notice on the bathroom was not clean. The bead was not confortable.
November 22, 2013
Rated 3.0 out of 5.0 by DWADE11 It was O.K.
For a Express and suites, NOT impressed. A step up from a motel.
November 6, 2013
Rated 4.0 out of 5.0 by downloadAcar Good hotel, bad location
I liked this hotel, but it was far away from all of the places I needed to go. Since this was my first time in El Paso, it is my fault for not realizing the distance. Additionally, El Paso's road and highway system is not easy to navigate at first - or Google set me up for disaster.
The rooms were smaller than i was used to, but not tiny. Breakfast was great. We came late one day and someone refilled the pancake machine pretty close to the end of breakfast. They did it with a smile, which is always nice.
Staff was courteous and really friendly. I cannot say enough good things about them, especially the room cleaning staff.
Unfortunately, I would not stay here again now that I know where my wife's family lives, only because there are other IHG properties closer.
November 3, 2013
Rated 3.0 out of 5.0 by Julz13 Nice location and staff, uncomfortable bed
This hotel is a convenient location in downtown El Paso and the staff were friendly. There is a free shuttle service that will go to the airport. The room was clean and a nice size. The bed in my room had no support and sagged toward the middle of the bed. It was very uncomfortable. (The co-worker I was traveling with did not have this problem with her bed so maybe they are replacing the mattresses.) The free breakfast had both hot and cold choices along with fruits, pastries and yogurts and was good. I would recommend this hotel except for the poor condition of my bed.
October 27, 2013
Rated 3.0 out of 5.0 by dinkyd Where's the eggs?
I love Holiday Inn Express. I love being an IHG rewards member. BUT was not recognized as one and check in was a tad tedious.
That being said, the #1 reason I love IHG is the good breakfast included in the price. In this case, there was none. At least nothing hot showed up 30 min after breakfast was to start. I was not alone pacing the breakfast area looking for something hot (besides packaged oatmeal or grits). So 45 min later, I left with a cold hard boiled egg, an apple and some luke warm coffee.
The room was good. bed comfy and even though I was near the elevator, it was quiet.
October 22, 2013
Rated 5.0 out of 5.0 by charmed2570 Awesome Hotel
It was a wonderful hotel, cleanliness is a huge thing for me and this establishment was way beyond clean!! Breakfast was ok but the fake eggs were pretty nasty. Over all I recommend you stay here, great rooms great location and close to the American Consulate and the Mexican Consulate. We will be back not a doubt!
October 18, 2013