Rated 3.8 out of 5 by 54
Rated 4.0 out of 5.0 by Shane1977 Good Hotel
I was nervous about the location, but it turned out to be just fine. The building seems to be a little dated, but it looks like maybe they have done some remodeling. I have stayed in better, but for the price it was good. The only thing bad that comes to mind is the fact that at the time of my stay, only one elevator was working and it is slow, so there were some long waits to and from the room and lobby.
February 28, 2014
Rated 5.0 out of 5.0 by manny4664 Excellent Staff
Staff was very helpful throughout our stay. They gave us a call to check the satisfaction of our room….very accommodating to my disability and my service dog. Despite having issues with the elevator, and parking issues (due to a guest that parked his bus in the parking lot), service was exceptional….A+++
February 26, 2014
Rated 5.0 out of 5.0 by ItsMagic HIE El Paso Central
I travel quite a bit for business. This was my first stay at this HIE property, it was a one night stay for business, prior to an early morning flight out of El Paso airport.
This hotel is an older Holiday Inn property, but is well maintained and I had a nice stay. I was greeted by Charles at the front desk who was extremely helpful. My room was on the 6th floor and was in good condition, and quiet.
Upon my early departure in the morning the night desk operator(very sorry I did not get his name) offered to make me up a bag of breakfast items for me to take with me. This was the first time I have ever been offered this and it was very appreciated.
In my case this was only an overnight stay with a short drive to the airport(10-15 minutes depending on traffic). I can't comment on restaurant choices or other amenities nearby.
I would stay here again.
February 13, 2014
Rated 5.0 out of 5.0 by tennis123 good choice
many good things. only bad was key didn't work until third trip back to front desk
February 5, 2014
Rated 1.0 out of 5.0 by susie 4 internet was super
the staff was excellent, room was great, would stay here again
January 28, 2014
Rated 5.0 out of 5.0 by Bex24 Thank you
On thrursday January 9, my parents and I stayed at the holiday inn express central in El Paso. From the moment we walked in we were greeted with a smile by Charles who was at the front desk. In the morning one of the drivers took us to where we needed to go and another picked us up. They were both very courteous. The room was clean everyone that worked at the hotel was nice.
January 14, 2014
Rated 5.0 out of 5.0 by Babsywit7 Love this place
Started out feeling nervous after I got my parking tag that stated the hotel would not be responsible for anything that happened to my car while parked in their lot overnight; but felt better about it when I spoke to the man at the front desk. Wow! He was a really nice fellow and he put me right at ease. I also like the fact that they have food options for late night travelers so we don't have to go back out and search for open restaurants only to find horrible fast food options! I had a nice turkey and stuffing dinner instead. Now that is worth it's weight In gold! Oh, and the bed was so comfortable! I felt as if I were sinking into a cloud!
January 1, 2014
Rated 2.0 out of 5.0 by AA05 Not a first choice
Well, first thing is the location. It can be a bit awkward to get to, and kind of confusing with all these one-way streets. Secondly, you're situated next to some highways, so the noise is a factor to consider. Third, the floors are dingy, old, smelly, and appear quite unsanitary with their mysterious and multiple stains. The overwhelming smell permeating in the air only added to one's paranoia of sleeping there.The rooms were ample enough but definitely not sparkling. I found random pieces of hair in the bath tub and even an earring on the floor. The staff were friendly and always willing to help. Not a major deal but no recognition for IHG rewards members. Nevertheless, the overall appearance and smell of this hotel makes it quite difficult to get comfortable. I travel frequently to El Paso on business but will definitely not stay here again.
December 16, 2013