Rated 4.0 out of 5 by 89
Rated 5.0 out of 5.0 by BluJ Older building but nicely kept.
The building is older but you can tell it is nicely taken care of. The staff was friendly and even called to check if everything was ok shortly after returning to my room. This was my first time to El Paso and I really enjoyed the view. The staff at the Holiday Inn Express Central made my stay even better. Thanks again...
August 16, 2014
Rated 5.0 out of 5.0 by Happy Traveler Too Good experience
We experienced friendly staff, clean rooms, great pillows, and a convenient location.
August 14, 2014
Rated 5.0 out of 5.0 by JLO69 Outstanding Staff!
The staff and driver of the shuttle were all very willing to assist and very accommodating for all of our needs. They were extremely personable and pleasant and I thank them for making my stay the best!
August 12, 2014
Rated 5.0 out of 5.0 Stay was great
I recommended this HI for business or placer....the staff and service is really good!!
August 4, 2014
Rated 5.0 out of 5.0 by sbtexas65 Holiday Inn El Paso
Very nice, clean, staff are very attentive to your needs. I have been staying here about every 3 weeks since February 2014 and have not had any issues. Staff will go out of their way to make your stay enjoyable. The only issue is the internet broadband speed need to be updated. The service seems not to be able to handle the amount of customers that are on the service.
July 27, 2014
Rated 4.0 out of 5.0 by Moicas Good price.
Everything was OK just the A/C unit does not have the most optimus air circulation.
July 27, 2014
Rated 4.0 out of 5.0 by ABEL MONTES REST ROOM NEEDED SERVICE
OUR TOILET SEAT WOULD NOT STAY UP DURING BLADDER EMPTING, THE TOILET FLUSH HANDLEL WAS FALLING OFF, HAD TO HOLD DOWN IN ORDER FOR IT TO WORK, THE DRAIN FOR THE SHOWER WAS NOT EMTYING PROPERLY SHOWERING IN ANKLE DEP WATER, WHAT ELSE CAN GO WRONG, BY FAR NOT A GOOD STAY. SORRY HAD TO GIVE BAD REPORT FOR THIS SITE
July 27, 2014
Rated 5.0 out of 5.0 by Slhuffm Impressive Staff!!!
My daughter and I had an urgent trip to El Paso for an emergency passport to enable an international trip the following day. Needless to say I was a little stressed, but the staff at the hotel made our trip actually an enjoyable little vacation! We were scheduled for a late check in and arrived at the hotel much earlier than anticipated and were able to check in early (before 3:00pm) and take a nap. We had no vehicle but the hotel sent a shuttle to pick us up at the airport and they drove us anywhere we needed/wanted to go within a 2 mile radius of the hotel. I can not say enough about the staff at this hotel; they were all amazing and extremely helpful! I have never seen such friendly and welcoming service!
The room was a standard double but it was clean and comfortable. The view from our room was not great since it was a view of I-10 but the room was surprisingly quiet.
July 24, 2014
Rated 5.0 out of 5.0 by Splittail Happy travelers
Would definitely recommend staying here! I was unsure at first because this location is downtown and having stayed in other places downtown I have found them to be disappointing......Not this time though! The parking area is secure and has plenty of lighting, plus easy access to and from the highway. The staff was very friendly and courteous. The room was was clean and very comfortable. The bed mattress and pillows were soft and comfy. Definitely not like other places where you feel like you're sleeping on a cardboard mat. Our room was quiet and we were able to get the rest we needed. My 7yr old loved this room so much he wanted to live there!! The pool was great and my boys really enjoyed their evening dip! We had the newspaper right at the door when we woke up the next morning and my husband and I enjoyed our quick workout before breakfast. Breakfast was pretty good and they offered a nice variety. From eggs, sausage, biscuits, gravy or pancakes, to both hot and cold cereals, fresh fruit, muffins, bagels and delicious cinnamon rolls! There were a variety of beverage choices as well, from hot coffee, chocolate,or tea to cold juices or milk. It was quite nice to sit and eat our meal together at a table rather than in the car traveling down the road! Only complaint was we had difficulty logging into the free wifi from our room. We were able to log 2 of our 5 devices in though. Great service, great value, great stay and will definitely be staying Holiday Inn Express in the future!
July 17, 2014
Rated 3.0 out of 5.0 by JZAG Quick Visit
For a weekend trip and a short stay it would be fine.
July 9, 2014
Rated 5.0 out of 5.0 by sbtexas65 holiday inn express El Paso
The hotel met all of my expectations. Had some issue with the internet, however this was corrected.
June 29, 2014
Rated 3.0 out of 5.0 by jacconn Bad area and not worth the cost
The staff was very friendly and helpful, but the area was downtown and didn't feel safe for us or our car. The cost definitely did not match what we got for how much we paid. If the hotel were in a nicer location, I would not have minded the cost. They had the best cookies I have ever had!
June 20, 2014
Rated 5.0 out of 5.0 by BrianNMSU Comfortable stay and great location
I found this hotel to be in a convenient location. The staff were friendly and the rooms were comfortable. Breakfast in the morning was well done and quite enjoyable.
June 19, 2014
Rated 5.0 out of 5.0 by muffinbea Nice hotel, Great Location,Great Service
We stayed in this hotel for 3 days. The hotel is in downtown but easy to get to.
We had a room on the 9th floor that was super quiet. The staff was very friendly and seemed focused on making sure we had a good stay.
The breakfast in the morning was good with most of the usual things but including bacon and pancakes instead of waffles.
There is a nice little pool outside but we did not use it. There was a social in the evening while we were there with soda, chips and queso and salsa.
I would recommend this hotel to anyone coming into this area.
June 18, 2014
Rated 5.0 out of 5.0 by Latina50 Excellent Hotel
Great room, shuttle services, accommodating staff, has outdoor pool and fantastic breakfast.
June 12, 2014
Rated 5.0 out of 5.0 by Little Al Coneviente
Excelente ubicacion en medio de la parte este y oeste de el paso.
El centro de la ciudad esta renovado.
Si va de compras, es excelente opcion, precio y acceso
June 11, 2014
Rated 5.0 out of 5.0 by MrsTraveler1 Served its purpose with excellent service
Easy parking, good location, friendly staff, clean room
June 9, 2014
Rated 5.0 out of 5.0 by armycpt Comfortable rooms and beds
We appreciated the attention that your staff had and the respect that they showed. We were able to relax and prepare ourselves for the next day. Thank you and your satff.
June 1, 2014
Rated 4.0 out of 5.0 by LeaMaria Great Service
Great hotel. The service was excellent as well. The location a plus.
May 30, 2014
Rated 4.0 out of 5.0 by Raaj759 Great location for me
Enjoyed staying at this place. The staff provided great service. Maria, Charles, Connie and Kathryn from reception, Cruz and Liz - the shuttle drivers, the lady who serves breakfast and the housekeeping supervisor. The shower curtain in the bathroom was very old and when I walked into the room after checking in, there was this nasty smell. The housekeeping supervisor came and apologized to me and changed the curtain. I will definitely stay at this place again! Thanks to the staff!
May 28, 2014
Rated 4.0 out of 5.0 by ann9850 A very nice hotel
We were a little put off by the location of the hotel and the outer appearance. BUT it is a very nice hotel inside. It is an older hotel but the room and the bathroom were very clean and nice. The beds were totally comfortable and we got a great nights sleep. We . did eat the breakfast the next morning. There was a great selection and all of it tasted wonderful. We would definitely stay here again. I should add that it would help if the second elevator could be in service. We didn't experience any delay in getting to or from our room but I could see that it could be a problem.
May 18, 2014
Rated 2.0 out of 5.0 by LSUFANOK Old and in need of repairs
Upon checking in I had to use the one working elevator to get 3rd set of keys just to get into room. HVAC did not work very well, got very hot. Walls are very thin, very noisy. I stayed in IHG properties around 40 nights last year and this fell well below my expectations, and well below what I consider IHG standards. Breakfast was very limited and quality was poor. Employees were the only bright spot, they were very helpful.
May 5, 2014
Rated 1.0 out of 5.0 by Redraider22 Rather sleep in my car
Short and sweet. 17 minute check in and I WAS THE ONLY ONE IN LINE. Been to front desk three times to get keys to work, and don't leave the room because apparently they are "one time only" cause if you leave, they don't work again. Cleaning crews are cleaning at 7 pm, sounds like they are throwing furniture against the wall. I call downstairs and ask if they could please cool it. The front desk lady tells me I am wrong, it's 640pm and then HANGS UP ON ME!!!!! Then they won't answer again, so I have to make my way downstairs of a 9 story hotel with ONE working elevator. To find no one at front desk, so I go back to room, guess what, keys don't work. Ask the cleaning(WWF WRESTLERS) ladies to unlock room, their key doesn't work either. I have stayed all over the United States, hundreds of nights, and while I can't definitely say this is the worst run Holiday Inn I've ever been in, it certainly is a championship contender. My opinion, this is normally the sort of thing you expect from Holiday Inn, not Express. Even worse, looking through the reviews, I see the same complaints repeatedly, which only serves to reinforce that this is a management problem. A bad manager can run the best businesses into the ground.
April 28, 2014
Rated 1.0 out of 5.0 by Kim K Bad mattress
I have never slept on such a poor mattress. I was very disappointed and expressed this to the staff. I should have received money off of my stay but instead received bonus points on account. Not sure I will ever need to use my account based on the poor sleeping situation.
April 22, 2014
Rated 4.0 out of 5.0 by Ralphmii Good experience overall
The hotel was clean but dated. My room was next to the Freeway, and I was bothered a little by Freeway noise. The Hotel shuttle driver was excellent. He took me to a great local restaurant and picked me up promptly when I called. There were three computers for guest use at the business center, but only 1 was logged in to the network. The other thing I didn't like was that I didn't get my full rewards points because I got CLC lodging. I know I got a discount, but I can stay at other chains and get my full rewards points, This seems shortsighted on the part of Holiday Inn.
April 20, 2014
Rated 5.0 out of 5.0 by da bear Nice
We only stay at Holiday Inn Expresses when we travel. Always very satisfied with facilities. The El Paso facility was very nice and everyone was very pleasant.
April 5, 2014
Rated 4.0 out of 5.0 by jjgailha Downtown comfort
Rooms are nice and the breakfast is a plus. Not many places to eat close by and parking can be a problem if you don't get there early.
March 9, 2014
Rated 4.0 out of 5.0 by Shane1977 Good Hotel
I was nervous about the location, but it turned out to be just fine. The building seems to be a little dated, but it looks like maybe they have done some remodeling. I have stayed in better, but for the price it was good. The only thing bad that comes to mind is the fact that at the time of my stay, only one elevator was working and it is slow, so there were some long waits to and from the room and lobby.
February 28, 2014
Rated 5.0 out of 5.0 by manny4664 Excellent Staff
Staff was very helpful throughout our stay. They gave us a call to check the satisfaction of our room….very accommodating to my disability and my service dog. Despite having issues with the elevator, and parking issues (due to a guest that parked his bus in the parking lot), service was exceptional….A+++
February 26, 2014
Rated 5.0 out of 5.0 by ItsMagic HIE El Paso Central
I travel quite a bit for business. This was my first stay at this HIE property, it was a one night stay for business, prior to an early morning flight out of El Paso airport.
This hotel is an older Holiday Inn property, but is well maintained and I had a nice stay. I was greeted by Charles at the front desk who was extremely helpful. My room was on the 6th floor and was in good condition, and quiet.
Upon my early departure in the morning the night desk operator(very sorry I did not get his name) offered to make me up a bag of breakfast items for me to take with me. This was the first time I have ever been offered this and it was very appreciated.
In my case this was only an overnight stay with a short drive to the airport(10-15 minutes depending on traffic). I can't comment on restaurant choices or other amenities nearby.
I would stay here again.
February 13, 2014