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Rated 4.0 out of 5 by 95 reviewers.
Rated 4.0 out of 5.0 by Great service, run-down building Customer service was top notch at this hotel. Staff was courteous and attentive. It's too bad the great staff didn't match the actual building. The hotel is old and although the lobby looks good, the rooms and the hallways are in desperate need of renovation. Location was convenient to downtown. August 22, 2014
Rated 4.0 out of 5.0 by Great hotel We enjoyed staying at this hotel. Obviously, the rate could be lower (trying to tighten our belt) but it was nice to have more than just a continental breakfast. In addition, there was cookie night and nacho night. Nice for an evening snack if you are interested. Kids always love the pool. Definitely recommend. August 21, 2014
Rated 5.0 out of 5.0 by Comfortable room and very conveniently located. The stay was to be only a place to sleep as my wife was having surgery at the hospital. As it turned out the stay was most comforting. August 21, 2014
Rated 4.0 out of 5.0 by Knowledgeable staff I do want to say the nighttime shuttle van driver named “Chuey” was very excellent and helpful. He went out of his way to make an ‘out of towner’ feel welcomed and knew the restaurants in El Paso taking me to them after I told him what I wanted eat. August 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed but a madhouse at breakfast The room was nice and large and close to the elevators, but was actually decently quiet. The bathroom was clean and stocked with nice amenities. The king bed was nice and soft. The internet was spotty at best and my connection kept dropping out in addition to the speed feeling like 56k. Breakfast was decent, but there were so many families and screaming kids that it nearly made it unbearable. We got in and we got out. Might be nice to have some staff member patrolling the breakfast area to keep the noise at a minimum. there was also construction in the city and Google Maps had a hard time routing us around to the entrance. August 19, 2014
Rated 5.0 out of 5.0 by Nice Hotel The staff at this hotel are always super friendly. The hotel is a bit older but the rooms are extremely comfortable! August 18, 2014
Rated 5.0 out of 5.0 by Older building but nicely kept. The building is older but you can tell it is nicely taken care of. The staff was friendly and even called to check if everything was ok shortly after returning to my room. This was my first time to El Paso and I really enjoyed the view. The staff at the Holiday Inn Express Central made my stay even better. Thanks again... August 16, 2014
Rated 5.0 out of 5.0 by Good experience We experienced friendly staff, clean rooms, great pillows, and a convenient location. August 14, 2014
Rated 5.0 out of 5.0 by Outstanding Staff! The staff and driver of the shuttle were all very willing to assist and very accommodating for all of our needs. They were extremely personable and pleasant and I thank them for making my stay the best! August 12, 2014
Rated 5.0 out of 5.0 Stay was great I recommended this HI for business or placer....the staff and service is really good!! August 4, 2014
Rated 5.0 out of 5.0 by Holiday Inn El Paso Very nice, clean, staff are very attentive to your needs. I have been staying here about every 3 weeks since February 2014 and have not had any issues. Staff will go out of their way to make your stay enjoyable. The only issue is the internet broadband speed need to be updated. The service seems not to be able to handle the amount of customers that are on the service. July 27, 2014
Rated 4.0 out of 5.0 by Good price. Everything was OK just the A/C unit does not have the most optimus air circulation. July 27, 2014
Rated 5.0 out of 5.0 by Impressive Staff!!! My daughter and I had an urgent trip to El Paso for an emergency passport to enable an international trip the following day. Needless to say I was a little stressed, but the staff at the hotel made our trip actually an enjoyable little vacation! We were scheduled for a late check in and arrived at the hotel much earlier than anticipated and were able to check in early (before 3:00pm) and take a nap. We had no vehicle but the hotel sent a shuttle to pick us up at the airport and they drove us anywhere we needed/wanted to go within a 2 mile radius of the hotel. I can not say enough about the staff at this hotel; they were all amazing and extremely helpful! I have never seen such friendly and welcoming service! The room was a standard double but it was clean and comfortable. The view from our room was not great since it was a view of I-10 but the room was surprisingly quiet. July 24, 2014
Rated 5.0 out of 5.0 by Happy travelers Would definitely recommend staying here! I was unsure at first because this location is downtown and having stayed in other places downtown I have found them to be disappointing......Not this time though! The parking area is secure and has plenty of lighting, plus easy access to and from the highway. The staff was very friendly and courteous. The room was was clean and very comfortable. The bed mattress and pillows were soft and comfy. Definitely not like other places where you feel like you're sleeping on a cardboard mat. Our room was quiet and we were able to get the rest we needed. My 7yr old loved this room so much he wanted to live there!! The pool was great and my boys really enjoyed their evening dip! We had the newspaper right at the door when we woke up the next morning and my husband and I enjoyed our quick workout before breakfast. Breakfast was pretty good and they offered a nice variety. From eggs, sausage, biscuits, gravy or pancakes, to both hot and cold cereals, fresh fruit, muffins, bagels and delicious cinnamon rolls! There were a variety of beverage choices as well, from hot coffee, chocolate,or tea to cold juices or milk. It was quite nice to sit and eat our meal together at a table rather than in the car traveling down the road! Only complaint was we had difficulty logging into the free wifi from our room. We were able to log 2 of our 5 devices in though. Great service, great value, great stay and will definitely be staying Holiday Inn Express in the future! July 17, 2014
Rated 3.0 out of 5.0 by Quick Visit For a weekend trip and a short stay it would be fine. July 9, 2014
Rated 5.0 out of 5.0 by holiday inn express El Paso The hotel met all of my expectations. Had some issue with the internet, however this was corrected. June 29, 2014
Rated 3.0 out of 5.0 by Bad area and not worth the cost The staff was very friendly and helpful, but the area was downtown and didn't feel safe for us or our car. The cost definitely did not match what we got for how much we paid. If the hotel were in a nicer location, I would not have minded the cost. They had the best cookies I have ever had! June 20, 2014
Rated 5.0 out of 5.0 by Comfortable stay and great location I found this hotel to be in a convenient location. The staff were friendly and the rooms were comfortable. Breakfast in the morning was well done and quite enjoyable. June 19, 2014
Rated 5.0 out of 5.0 by Nice hotel, Great Location,Great Service We stayed in this hotel for 3 days. The hotel is in downtown but easy to get to. We had a room on the 9th floor that was super quiet. The staff was very friendly and seemed focused on making sure we had a good stay. The breakfast in the morning was good with most of the usual things but including bacon and pancakes instead of waffles. There is a nice little pool outside but we did not use it. There was a social in the evening while we were there with soda, chips and queso and salsa. I would recommend this hotel to anyone coming into this area. June 18, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Great room, shuttle services, accommodating staff, has outdoor pool and fantastic breakfast. June 12, 2014
Rated 5.0 out of 5.0 by Coneviente Excelente ubicacion en medio de la parte este y oeste de el paso. El centro de la ciudad esta renovado. Si va de compras, es excelente opcion, precio y acceso June 11, 2014
Rated 5.0 out of 5.0 by Served its purpose with excellent service Easy parking, good location, friendly staff, clean room June 9, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and beds We appreciated the attention that your staff had and the respect that they showed. We were able to relax and prepare ourselves for the next day. Thank you and your satff. June 1, 2014
Rated 4.0 out of 5.0 by Great Service Great hotel. The service was excellent as well. The location a plus. May 30, 2014
Rated 4.0 out of 5.0 by Great location for me Enjoyed staying at this place. The staff provided great service. Maria, Charles, Connie and Kathryn from reception, Cruz and Liz - the shuttle drivers, the lady who serves breakfast and the housekeeping supervisor. The shower curtain in the bathroom was very old and when I walked into the room after checking in, there was this nasty smell. The housekeeping supervisor came and apologized to me and changed the curtain. I will definitely stay at this place again! Thanks to the staff! May 28, 2014
Rated 4.0 out of 5.0 by A very nice hotel We were a little put off by the location of the hotel and the outer appearance. BUT it is a very nice hotel inside. It is an older hotel but the room and the bathroom were very clean and nice. The beds were totally comfortable and we got a great nights sleep. We . did eat the breakfast the next morning. There was a great selection and all of it tasted wonderful. We would definitely stay here again. I should add that it would help if the second elevator could be in service. We didn't experience any delay in getting to or from our room but I could see that it could be a problem. May 18, 2014
Rated 2.0 out of 5.0 by Old and in need of repairs Upon checking in I had to use the one working elevator to get 3rd set of keys just to get into room. HVAC did not work very well, got very hot. Walls are very thin, very noisy. I stayed in IHG properties around 40 nights last year and this fell well below my expectations, and well below what I consider IHG standards. Breakfast was very limited and quality was poor. Employees were the only bright spot, they were very helpful. May 5, 2014
Rated 1.0 out of 5.0 by Rather sleep in my car Short and sweet. 17 minute check in and I WAS THE ONLY ONE IN LINE. Been to front desk three times to get keys to work, and don't leave the room because apparently they are "one time only" cause if you leave, they don't work again. Cleaning crews are cleaning at 7 pm, sounds like they are throwing furniture against the wall. I call downstairs and ask if they could please cool it. The front desk lady tells me I am wrong, it's 640pm and then HANGS UP ON ME!!!!! Then they won't answer again, so I have to make my way downstairs of a 9 story hotel with ONE working elevator. To find no one at front desk, so I go back to room, guess what, keys don't work. Ask the cleaning(WWF WRESTLERS) ladies to unlock room, their key doesn't work either. I have stayed all over the United States, hundreds of nights, and while I can't definitely say this is the worst run Holiday Inn I've ever been in, it certainly is a championship contender. My opinion, this is normally the sort of thing you expect from Holiday Inn, not Express. Even worse, looking through the reviews, I see the same complaints repeatedly, which only serves to reinforce that this is a management problem. A bad manager can run the best businesses into the ground. April 28, 2014
Rated 1.0 out of 5.0 by Bad mattress I have never slept on such a poor mattress. I was very disappointed and expressed this to the staff. I should have received money off of my stay but instead received bonus points on account. Not sure I will ever need to use my account based on the poor sleeping situation. April 22, 2014
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