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Rated 4.1 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by Central buenas instalaciones El hotel esta muy cerca del centro de El Paso. El personal es amable y las habitaciones estan en buen estado. El desayuno es bueno. February 25, 2015
Rated 5.0 out of 5.0 by Excellent service We enjoyed to much stay in this hotel. The service is excellent and the people who Works there are very friendly February 19, 2015
Rated 2.0 out of 5.0 by No hot water We had no hot water the whole time. Called the front desk and was told it worked downstairs so it must work upstairs... Told there were no more rooms available. No one was ever sent up. Took two very cold showers and no compensation. The time prior we had a pipe bust in the bathroom with water everywhere and no one came until we left. Again no compensation February 18, 2015
Rated 4.0 out of 5.0 by Great stay I slept like a baby. The beds in this hotel chain are always among the most comfortable. I have read some of the reviews and had reservations about staying at this location, but it was totally different than I imagined. The only knock I have against the stay was the towels weren't that great. February 17, 2015
Rated 4.0 out of 5.0 by Good Location Good location downtown and okay hotel, but rooms could use some updating in decor and style. Staff was great. February 15, 2015
Rated 3.0 out of 5.0 by Staff was very nice The stay was great, my only complaint were the carpets were dirty, and old, and also there was a sewer smell coming from the vents. February 11, 2015
Rated 4.0 out of 5.0 by Great service by staff Staff very helpful with information for eating establishments and provided shuttle to local restaurant that was excellent. Nice hotel and even though right next to the interstate, it was quiet in the room. February 10, 2015
Rated 2.0 out of 5.0 by Needs updates to guest rooms and more staffing I stayed here for a business meeting downtown and the location was good. But, the front staff was overwhelmed with phone calls and people checking in. She handled it the best she could. The lobby was nice, but once you enter on to the floors and guest rooms the condition is awful. The carpets from the elevator are dirty and stained, and this is carried out into the rooms. The decor screams 1990's and furniture is scuffed and broken knobs, etc. The bed was comfortable and I might have been able to sleep if the A/C had been working. I would have moved rooms, but when I arrived they put me in a room facing the highway. After waiting 3 hours to unpack, a room finally came open. But, I had to keep calling to inquire. So as to not move again I just stayed in a warm room. I will be looking for another hotel when I return to meet this client. It was the worse Holiday Inn Express I have ever stayed in. February 9, 2015
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