Rated 4.6 out of 5 by 77
Rated 4.0 out of 5.0 by BobbyL Breakfast Lacking
I have stayed at this hotel several times. This time there was no hot items available. I thought the first time I went down it was a fluke....but not so. I went down a total of three times and no hot items available. I finally gave up and went to the local Denny's for breakfast.
To say the least I was quite disappointed in this past trip to this hotel.
December 15, 2013
Rated 5.0 out of 5.0 by Anna07 Excellent Bed and cleaning
It is a very recommended, cleaning, breakfast, facilities, etc.
with the service we had a small problem at check in, but another person we supported Miss and everything was excellent.
December 4, 2013
Rated 5.0 out of 5.0 by DannyGA Guest Rm 402
This is the best Holiday Inn Express that I have ever stayed in.. I stay in Holiday Inns across the country and I have to admit that the Holiday Inn Express Airport Area El Paso, TX is the best.
Where do I start....
Staff is awesome and treat me like family when I am there.
Front Desk Staff: I feel the need to recognize Luis and Araceli, they are truly professional and are always attentive to customers and will go out of their way to ensure customers are happy.
House Keeping Staff: I don't like that I have to mention this because this is probably the most challenging job and critical to the success of a hotel. My past few stay I have noticed a decline in the attention to detail, the house keeping staff use to be the best across the nation until recently. The ladies are missing areas that they always use to clean and they wipe around things instead of lifting and wiping down the entire surface. They also aren't cleaning the entire piece of furniture just the tops of the surface... I could continue but feel that you can understand what I am saying.
Breakfast: I like the change up and how the hotel is trying different menu items to select from... Breakfast Burritos is a very nice touch.
Overall truly my favorite place to stay.
Thanks for making my stay so welcoming and enjoyable.
November 26, 2013
Rated 4.0 out of 5.0 by WonderWoman9 Good luck getting a hot breakfast!
Everything about the hotel was fine - room comfort, cleanliness, value, location - except for the breakfast. Within 15 minutes of the breakfast area being opened all of the hot food was gone, except for the cinnamon roles. It took them 35 minutes to replenish the hot foods - eggs, biscuits, and sausage. There were a fair number of guest getting breakfast, but there were still several open tables, so it wasn't completely packed. Warning - if you want breakfast food other than cinnamon rolls, bagel or cold cereal, you better be down stairs ready to eat as soon as the breakfast area opens. A 35 minute wait is ridiculous.
November 26, 2013
Rated 5.0 out of 5.0 by dw6470 Great Place to Stay in El Paso
Always enjoy staying at Holiday Inn Express along I-10 in El Paso. Great service, awesome breakfast, polite efficient service from the staff! Thanks for being such a great place to stay. While in town enjoy the Franklin Mountains, downtown and the Zoo!
November 19, 2013
Rated 4.0 out of 5.0 by S121 Solid Hotel, Forgetful Staff
The hotel is great, and the staff is very friendly. For the most part, I think it was well worth it, though the breakfast is a bit less than stellar. It seemed very… lack luster, but it was included and wasn’t bad, just nothing special. Room was spacious, and very clean. Staff is, as pointed out, very friendly, just make sure you confirm they right down any special requests you have. I ended up losing out on a breakfast because I asked for it to go early in the morning, but the staff did not write it down and I did not have time to wait for them to make it. The same with a late check out, was given the OK, but the housekeeping was never notified of it so they showed up to clean up the room. Still, great hotel, well worth the stay as no one is perfect. Just make sure they write things down and it should be a very relaxing stay.
November 19, 2013
Rated 5.0 out of 5.0 by Jimmyto Great Service and location
Excellent service and location. Friendly staff. Breakfast should improve.
November 14, 2013
Rated 5.0 out of 5.0 by ks1740 Great Sleep, Very Clean!
Room was awesome, great value, very clean, comfortable bed. My only complaint was breakfast, not enough fresh, all tasted like airplane food :(
November 12, 2013
Rated 5.0 out of 5.0 by Grammy13 Great staff and comfortable stay
We spent the night on the way to and returning from Arizona. So exactly a week apart, we stayed at this hotel. The staff was GREAT! She helped us find a place to eat dinner, was very friendly. We experienced no problems during either stay, and were quite comfortable both times. Lovely stay, lovely location. We enjoyed the beauty of El Paso and the comfort of the Holiday Inn Express.
November 5, 2013
Rated 4.0 out of 5.0 by GaryM Good overall experience
The room and staff were great, but i wish there was a mini-fridge in the room. Also, breakfast was just OK. I wish there had been scrambled eggs a couple days along with bacon or sausage.
November 5, 2013
Rated 5.0 out of 5.0 by Rayxs Excelence on customer assistance
Arrive to El Paso without reservation, but the great welcome given by the front desk personnel injected the happiness I needed to continue on my trip back to US.
I received an excellent room without any problem, but the nice presence of the front desk personnel was incredible and unforgettable.
Thanks for having excellent and professional personnel around us all the time.
October 29, 2013
Rated 5.0 out of 5.0 by catlo Great Stay
Everything was very good/excellent. Wish there had been some fruit choices for breakfast. Proximity to the highway made it a little noisy at night.
October 15, 2013
Rated 4.0 out of 5.0 by osspear Great Hotel close to Interstate.
This hotel is run professionally, has a great staff, very friendly and conciseness. Hard to keep hotels in this good of shape in such a busy area. Enjoyed my stay and will return. Thank You!
October 14, 2013
Rated 5.0 out of 5.0 by Plymouthmichigan Excellent staff
Excellent service. Staff are just super. Especially Eli (he drives the shuttle) and Louis (at the front desk).
Overall I give this place 2 thumbs up!!
October 7, 2013
Rated 3.0 out of 5.0 by chabra2002 Bad service
After calling the front desk to get a late check out at 1200pm, I heard the cleaning lady speaking very loud near the outside of my room. I felt she was complaining because I asked to stay 1 extra hour. Then I go outside to my truck and upon returning there are two cleaning ladies blocking the side entrance smoking, in which I had to ask them "excuse me".
October 7, 2013
Rated 5.0 out of 5.0 by Patti65 Clean and comfortable
I was quite impressed with the hotel. It was very clean. The front desk staff was very helpful in giving directions to area restaurants. There are many and very easy to access. It is also very close to the El Paso airport.
October 3, 2013
Rated 5.0 out of 5.0 by CAKE7585 Great experience
The hotel was very well maintained, and I enjoyed the convenience of the breakfast buffet. It is within minutes of the medical school and the surrounding medical facilities. My only con is that the fitness center is very small. There was no one in there at the time I was working out, so it didn't cause a problem.
September 29, 2013
Rated 5.0 out of 5.0 by Interested Great service
The staff went above and beyond to accommodate us on our visit with my 95 yr. old Mother who required alterations to the room. They helped make the trip comfortable for her and we will always stay when in El Paso!
September 29, 2013
Rated 5.0 out of 5.0 by PapaRon11 Amazing stay!!! Not a single complaint!
From the second we checked in the staff did everything they could to make us comfortable! Rooms were cleaned daily, breakfast was great; saved us a trip out! The best part was the pool and jacuzzi! Spent a majority of the time in there! Nice and clean!!! The staff really do a good job at making you comfortable! Would stay again in a heartbeat! Great location as well! So close to the airport and Ft Bliss!
September 11, 2013
Rated 4.0 out of 5.0 by Rick999111 Problems getting a receipt.
I left the hotel at 4:30 AM to catch a flight and was not able to get a receipt when leaving. After four attempts to have a receipt either sent to me by email or fax, I still do not have a receipt.
The hotel accommodations are fine. Room was clean and neat, the staff friendly and courteous. They just can't seem to get me a receipt.
September 10, 2013
Rated 5.0 out of 5.0 by Arie0823 Great Customer Service
Awesome service from the front desk to housekeeping.
Keep it up...and thanks for making my stay a great experience...
September 3, 2013
Rated 5.0 out of 5.0 by Chalupa53 Excellent staff, very clean and quiet.
Property and room kept in top flight condition. Staff went out of way to help me with locating an address in El Paso.
September 2, 2013
Rated 4.0 out of 5.0 by Twosocks Humongous Room! Great Staff!
They have humongous rooms, plenty of space, comfy beds & tasty refreshments. We truly enjoyed our stay here. It was worth the price. Great WiFi experience & you don't have to pay extra for it. You can use several devices too, for free.
August 28, 2013
Rated 5.0 out of 5.0 by sanmangramma Grandsons Vacation
This was a very pleasant stay. We took our 10 year old grandson on vacation to texas and this was our first stop. He is very nervous about traveling so I was concerned about hotels. We arrived very late and it was a very pleasant arrival. I saw him immediately relax and smile. Rooms were clean and comfy, staff was excellent. We were so tired and as I said it was late but we were a little hungry. Did not want to get back in car again for food. Hotel had enough in lobby store to please a 10 year old boy and his gramma too! Left to early to have breakfast but no doubt it would have been good as we have always had good experience at Holiday Inns.
Great location easy on/off access to fwy.
Thank you for helping start the vacation off right!
August 26, 2013
Rated 4.0 out of 5.0 by CJ444444 Great customer service
Staff made me feel welcome upon arrival with bottle of water, candy treat and suggestions for Subway within walking distance. Location is great for airport with gas station next to hotel for rental car fill-up. Overall and nice experience for short business trip.
August 23, 2013
Rated 5.0 out of 5.0 by kc14 Great service and comfort
We were only in our room a short time as we needed to fly out the very next morning but the staff was friendly, the bed and room quite comfortable and the shuttle service to & from the airport was excellent.
August 22, 2013
Rated 5.0 out of 5.0 by Maria1234 Great!
The service was phenomenal. The choices for breakfast are great. The facilities are nice and clean. What more could you ask for?
August 15, 2013
Rated 5.0 out of 5.0 by Yoma1300 Great Stay
The room was immaculate, the service was excellent, check out was simple, the breakfast was delicious, great breakfast selection. I can't say enough about my stay. If the scenario stays the same, I will stay here for my future visits to El Paso.
August 13, 2013
Rated 5.0 out of 5.0 by Milo1 Excellent Stay
This was one of the nicest hotels that I have stayed in. With my job I travel alot and had a chance to stay in many hotels. The hotel staff was very polite and helpful. Any questions I had it was addressed and answered in a timely manner. The rooms were very clean. Great hotel.
August 7, 2013
Rated 5.0 out of 5.0 by Robert1023 Good Travel Choice
I have traveled to El Paso frequently over the last three (3) years on business, and this Holiday Inn Express continues to meet all of my needs. Great staff, always clean, and close to everything you'll need.
August 5, 2013