Rated 4.6 out of 5 by 213
Rated 5.0 out of 5.0 by JL83 No wired outlet
Everything about this hotel was very good. My only complaint is that my room didn't have a wired connection for my laptop. I take my own CAT6 with me when I travel because I hate using wireless, and this is the first hotel I've been in in a long time that didn't have an ethernet port in the room.
May 4, 2015
Rated 5.0 out of 5.0 by Got Poop Great service
I will refer to other military members, close to airport, Fort Bliss and food. Staff was amazing the night I checked in. Very helpful and knowledgeable for area. I would stay at this Express again next year when I return for Military events. Room and facility was very clean with one of the most comfortable mattresses I have even slept on.
May 1, 2015
Rated 5.0 out of 5.0 by Cmart Excellent stay in El Paso
Everything was clean and tidy, breakfast was pretty decent although a little late getting it out on Sat a.m. but other than that, everything was to our satisfaction, very clean!
April 29, 2015
Rated 4.0 out of 5.0 by CathyAZ1 Great service and comfortable bed
I returned to staying at this hotel a 2nd time for a business trip. It was a long stay. I was surprised that I did not receive a bottle of water in the least upon arrival as I had prior at all HIE hotels. I had to buy a bottle. The stay was overall a comfortable stay. I did not sleep well. The hotel is right next to I-10 and 24 hours a day it was noisy from all the traffic. I had to drown it out by having the TV on or something else on. Needless to say I did not sleep well. Great service. The staff did not service the cookie snack in the afternoon everyday. When I asked after about a week about it, I was told they are out of the cookies. No big deal. When I had housekeeping clean my room, the toilet paper was not refilled and I had to go to the front desk to get refills.
The service seems to be slacking since the first time I stayed in this hotel. The Breakfast was awesome though. They are now serving Turkey sausage as a healthy alternative and other things and was always filled, fresh and clean.
April 29, 2015
Rated 4.0 out of 5.0 by Chevyman great location
Great place except the refinery next door smells outside.
April 28, 2015
Rated 5.0 out of 5.0 by MDB1969 Great Experience and Great Hotel
I travel several several times a year for business and can honestly say this hotel stay has been one of the best I have experience so far. I walked into the hotel seeing my name posted on a sign welcoming me to the hotel. The staff at the front desk continued that greeting by acknowleding my IHG status and valuing my business. They were friendly and offered to assist with anything that I might need. The experience continued upon entering the room which was clean and updated. The bed and pillows were some of the most comfortable I have slept. I highly recommend this hotel and will definitely be coming back again. This stay has truely made me a loyal IHG customer. Thank you IHG.
April 28, 2015
Rated 5.0 out of 5.0 by Traveling Balls Great Hotel in a Great Location
Everything was great except for controlling the temperature in the room but worked around it. All of the staff is super friendly. Also had a great view of the art display on I-10.
April 17, 2015
Rated 5.0 out of 5.0 by vince001 Comfortable room
Only concern is the oil refinery behind the hotel.
April 16, 2015