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Rated 4.6 out of 5 by 151 reviewers.
Rated 5.0 out of 5.0 by Great stay Had a very pleasant stay. The staff was courteous and helpful. The hotel and rooms were very clean. November 4, 2014
Rated 4.0 out of 5.0 by Road noise and expensive Great Hotel...but the first night we were at the end of the building and the highway traffic made sleep close to impossible. Also, the rates were high for a Holiday Express. November 3, 2014
Rated 4.0 out of 5.0 by Good The hotel was great. The room was very clean, but loud. Very close to the freeway and traffic could be heard all night long. November 3, 2014
Rated 5.0 out of 5.0 by Express A special thank you to Gabby as she made it her personal focus to ensure my stay was a pleasent experience! Daily I was asked how my stay was as I entered the building and if there was anything else that could be done to make my stay more enjoyable. Going beyond Gabby's normal daily duties, she took it upon herself to get to know me and find ways in making my stay more enjoyable - even to reserving me my favorite cookies. This hotel was the best hotel I stayed at while in El Paso as the people made the difference and I would gladly return to this location! BEST Holiday Inn experience EVER!!! DO NOT stay at the Holiday Inn at 6351 Gateway, the managment was the worst experience I have ever had in all my years of traveling! From getting a room that already had someone in it, to waiting nearly an hour for a new room and multiple errors of reservations - this truly was the worst experience ever! November 3, 2014
Rated 5.0 out of 5.0 by great service I had an excellent stay the management and staff were fantastic. The only comment is the price of washer and drying. At another hotel in area washing and dryer were free. November 3, 2014
Rated 5.0 out of 5.0 by easy access to ELP Rewards night stay overnight for a 0600 departure from ELP. Comfortable and quiet room. Kind and efficient staff. Walked in and was headed to the room in 3 minutes. Parking lot well-lit. Coming in the back way was much easier - Gateway Blvd is a nightmare in the afternoon. We were well rested for our early morning departure. Thanks! October 30, 2014
Rated 5.0 out of 5.0 by Amazing staff!!! Front desk staff was beyond amazing. Sarah gave me a beautiful card and chocolates. My momma had just passed. They went wayyyy above and beyond. It meant the world. October 27, 2014
Rated 5.0 out of 5.0 by ¡Excelente servicio! El personal del hotel es sumamente cordial y atento. October 27, 2014
Rated 5.0 out of 5.0 by Breakfast was fabulous and the bed was comfortable We stayed one night here. The breakfast included in my stay was fabulous. It's a great location and we would stay here again. October 26, 2014
Rated 4.0 out of 5.0 by A fine hotel and a nice stay, except for one small thing when I booked the room, I called to verify hotel van service hours and schedule to the airport - what they did not tell me is that the schedule is different (later start time) on the weekends, so I had to rely on their calling me a taxi, and the taxi was 45 minutes late and I nearly missed my flight - other than that, my stay was fine. October 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed great view, and a wonderful night sleep, no noises and really good location October 22, 2014
Rated 5.0 out of 5.0 by Great Service I enjoyed the stay at this hotel, I wiil stay at Holiday inn again October 22, 2014
Rated 5.0 out of 5.0 by El Paso stay this is a great hotel, with a very attentive staff, and it is located very close to the airport and shopping. October 13, 2014
Rated 5.0 out of 5.0 by Great Service The staff was extremely helpful and attentive. We really enjoyed our stay. October 7, 2014
Rated 5.0 out of 5.0 LUGAR COMFORTABLE ESTA SUPER LIMPIO, EXCELENTE UBICACION, COMODIDAD EN LAS HABITACIONES ADEMAS AMPLITUD EN EL DESAYUNADOR Y LA ALBERCA Y SPA EN EXCELENTES CONDICIONES October 2, 2014
Rated 5.0 out of 5.0 by Excelente Eleccion Llegué a este hotel pensando en que mi estancia seria igual que en otros hoteles en que he estado, el hotel y el servicio del personal supero mis expectativas. Gracias September 30, 2014
Rated 5.0 out of 5.0 by Great stay! Nice place to rest. Very clean and great service. Good location off freeway, and close to shops and restaurants. September 29, 2014
Rated 5.0 out of 5.0 by Great place to saty Very friendly staff. Clean and comfortable. Would have used the pool if I had time. September 24, 2014
Rated 4.0 out of 5.0 by Good Quality for a good value with a poor location Overall I enjoyed my stay at the hotel. The only problem was I had a room on a high floor on the west side which meant I heard every vehcile on the interstate pass by. First and second floor rooms on the East side of the hotel did not encounter the same problem. Wireless internet was also unreliable, but that could have been from the number of users - the hotel was packed when I stayed. September 23, 2014
Rated 5.0 out of 5.0 by Great hotel and location My best experience at this hotel was with the staff. From the front desk to the food service staff, all employees were friendly and professional. This hotel is in a great location, less than 2 miles from the airport and easy to access. There are a lot of restaurants and stores nearby. The room was spacious and clean. My only complaint - the pillows. I requested extra feather pillows and there were no feather pillows provided which adversely affected my sleep. Towels and linens were clean. Housekeeping did an excellent job every day cleaning the room. The Direct TV went out for about 30 minutes due to the storm. I have stayed at several other chains in El Paso, and this was the nicest place I've stayed yet - I will be back! September 23, 2014
Rated 5.0 out of 5.0 by Awesome Staff Staff was friendly and helpful. They made me feel at home. September 23, 2014
Rated 2.0 out of 5.0 by Early morning noise I experienced very noisy early morning of slamming doors from the laundry room area as workers would utilize the room to get cleaning supplies ect for the morning cleaning. They would not shut the door quietly and it would slam shut so in turn wake not only myself but other guest up. September 13, 2014
Rated 5.0 out of 5.0 by Friendly service and pleasant amenities Visiting family, IHG is like staying with the family without being underfoot. The service is pleasant and comfortable. The large screen and couches in the food service area is a great place to watch news and sports. The room is inviting and adequately spacious you don't feel cramped at all. When arriving the reception with a smiling greeting is like the front door of my families home. September 10, 2014
Rated 5.0 out of 5.0 by Great stay Everything was nice. Breakfast was average. Would like to see a little more fruit. September 3, 2014
Rated 5.0 out of 5.0 by Great Staff and Close to Interstate Excellent place to stay if roll-in type shower needed for handicapped guest. Rooms on ground floor and nearest to the dining facility and front desk. Handicapped parking available near the front door and carts available for transporting luggage. August 28, 2014
Rated 5.0 out of 5.0 by Comfortable room, easy to relax My stay was pleasant. The staff was very polite and professional, the room was comfortable, and the bed and pillows were easy to enjoy. August 20, 2014
Rated 4.0 out of 5.0 by Better than the other Holiday Inn across the road. I am glad to stay at this Holiday Inn and would so if needed. August 19, 2014
Rated 5.0 out of 5.0 by Front Desk Welcom Both at arrival and departure the staff at the front desk were way beyond hospitable. Way to go!!! August 19, 2014
Rated 5.0 out of 5.0 by Excelente Todo Me encanto el trato, la amabilidad de su personal...y el hotel superconfortable, limpio, tranquilo..me encanto...100% recomendable August 19, 2014
Rated 5.0 out of 5.0 by Comfortable withgreat service Comfortable facilities. Well maintained. Excellent staff. August 18, 2014
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