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Rated 4.6 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Guest Experience Overall stay was very comfortable. Staff was very cordial and accommodative. Shuttle service was prompt and courteous. April 13, 2014
Rated 5.0 out of 5.0 by Convenient Location and excellent hotel. The hotel is near the airport and has almost 24/7 shuttle service. The hotel excels in all categories, including breakfast. April 11, 2014
Rated 5.0 out of 5.0 by Extremely friendly staff The staff at this location makes sure to acknowledge their guests through friendliness and ensuring your stay is pleasurable. March 25, 2014
Rated 5.0 out of 5.0 by Great hotel at a competitive price Great staff, good location and good convenience to the airport. March 22, 2014
Rated 5.0 out of 5.0 by Absolutely the best hotel in El Paso! My family has stayed at this hotel 4 times in the last 2 years; staying a week each time. The staff is superior and personal attention is a natural response from this wonderful group. Rooms are super clean. Any issues are addressed by the staff promptly. And nothing is better than fresh pancakes in the morning from the free breakfast bar!!! This is absolutely the best hotel in El Paso. March 14, 2014
Rated 5.0 out of 5.0 by Great Experience Stayed here on business for 2 nights. I stay at a lot of HEI properties and none is better than this one. Great staff, comfortable rooms, good location, great value......all good! March 8, 2014
Rated 5.0 out of 5.0 I felt lke pleasure but the agenda was business I was away on business. The staff was very friendly and knowledgeable. The accommodations were excellent. Breakfast was above normal I guess it was the smilescand personal touch the staff gave. They are all keepers. More restfull business trip I experienced in over two years. Thamks to this very professional staff. March 7, 2014
Rated 1.0 out of 5.0 by Done I stay in a Holiday Inn Express somewhere in Texas every week. This hotel is by far the most expensive and the least friendly of any from Texarkana to Amarillo to Corpus. As a platinum elite member, I am offered all sorts of goodie bags at check in, except here. I had my chice of 500 points or a bottle of water. What is the cost of a bottle of water, less than a dollar, yet the room alone was $189 a night! That is more expensive than Houston, Austin, San Antonio or Dallas. The wireless internet system is slow, never connected on the first try and even the business center computers didn't work. Traffic noise was relentless. Desk personnel were non-existant. There are too many hotels in El Paso to ever return to this one. February 11, 2014
Rated 3.0 out of 5.0 by Great room service Booked room 3 month in advance and requested microwave/fridge. Original room was taken and room I received did not have microwave/fridge. Breakfast - coffee 90% empty or cold. Food - 99% empty. Poorly stocked. Always asking for something. 2 weeks without fruit. My stay was 3 weeks. Very disappointing. February 11, 2014
Rated 5.0 out of 5.0 by Great staff, good rooms Staff was very nice and helpful with my odd requests while staying there. Rooms were clean and comfortable, but lacked a mini-fridge or microwave. Will plan to stay here on future visits to El Paso. Location is very close to airport and within a 15 minute drive of most places we visited in El Paso. February 7, 2014
Rated 5.0 out of 5.0 by Everything perfect I travel quite often and the Holiday Inn Express is always my first choice and you have always been great to me. I have to admit the Holiday Inn in Albuquerque, NM on Yale is my favorite. Debbie and the entire staff are always polite and helpful. You couldn't ask for better employees. Rooms are always great and spotless. Thank You Ray Phipps January 13, 2014
Rated 5.0 out of 5.0 by Very Clean and comfortable room with GREAT A/C I absolutely loved the room. It was clean, new and it has an A/C unit that worked. Unfortunately, the hotel where I stayed at at Fort Bliss had none of that. I was very pleased with my stay at this hotel. HIGHLY recommended!! January 9, 2014
Rated 5.0 out of 5.0 by Staff went above and beyond to meet and exceed our expectation. Very personable, and customer service was excellent. Breakfast was tidy and well stocked. Hotel was clean and well taken care of. Nice rooms, and a reasonable price. Would definately recommend it to others. Only downfall for us was it only had an outside pool, and it was chilly in the end of Dec. However the pool was heated and the kids were still able to swim comfortably. January 6, 2014
Rated 5.0 out of 5.0 by Nice Hotel and good price This is a great hotel all around. The staff were very helpful and the room was comfortable. The ONLY negative to this hotel was the constant banging of the rear door. It is not setup correctly and closes slowly till its almost closed and then slams. I hear every instance of someone going in and out. That door restraint arm needs adjustment for sure. Unfortunately, there was a school from New Orleans going to be in the Rose parade. 4 buses total of young men and they were in and out that door from 5am till they left. Not much sleep that night. NO room to sit for breakfast either! I can say that these young men from New Orleans were very nice and very respectful. Nice to see that they were able to travel and be in the Rose Parade. Just hope they don't stay in the same hotel as I do next time. January 2, 2014
Rated 5.0 out of 5.0 by Great overall Everything was great, comfy bed, carpet clean, bathroom amenities supplied, breakfast was excellent, staff were really nice and helpfull. I really recomend this hotel to anyone traveling to El Paso, Texas. December 18, 2013
Rated 4.0 out of 5.0 by Breakfast Lacking I have stayed at this hotel several times. This time there was no hot items available. I thought the first time I went down it was a fluke....but not so. I went down a total of three times and no hot items available. I finally gave up and went to the local Denny's for breakfast. To say the least I was quite disappointed in this past trip to this hotel. December 15, 2013
Rated 5.0 out of 5.0 by Excellent Bed and cleaning It is a very recommended, cleaning, breakfast, facilities, etc. with the service we had a small problem at check in, but another person we supported Miss and everything was excellent. thanks December 4, 2013
Rated 5.0 out of 5.0 by Guest Rm 402 This is the best Holiday Inn Express that I have ever stayed in.. I stay in Holiday Inns across the country and I have to admit that the Holiday Inn Express Airport Area El Paso, TX is the best. Where do I start.... Staff is awesome and treat me like family when I am there. Front Desk Staff: I feel the need to recognize Luis and Araceli, they are truly professional and are always attentive to customers and will go out of their way to ensure customers are happy. House Keeping Staff: I don't like that I have to mention this because this is probably the most challenging job and critical to the success of a hotel. My past few stay I have noticed a decline in the attention to detail, the house keeping staff use to be the best across the nation until recently. The ladies are missing areas that they always use to clean and they wipe around things instead of lifting and wiping down the entire surface. They also aren't cleaning the entire piece of furniture just the tops of the surface... I could continue but feel that you can understand what I am saying. Breakfast: I like the change up and how the hotel is trying different menu items to select from... Breakfast Burritos is a very nice touch. Overall truly my favorite place to stay. Thanks for making my stay so welcoming and enjoyable. November 26, 2013
Rated 4.0 out of 5.0 by Good luck getting a hot breakfast! Everything about the hotel was fine - room comfort, cleanliness, value, location - except for the breakfast. Within 15 minutes of the breakfast area being opened all of the hot food was gone, except for the cinnamon roles. It took them 35 minutes to replenish the hot foods - eggs, biscuits, and sausage. There were a fair number of guest getting breakfast, but there were still several open tables, so it wasn't completely packed. Warning - if you want breakfast food other than cinnamon rolls, bagel or cold cereal, you better be down stairs ready to eat as soon as the breakfast area opens. A 35 minute wait is ridiculous. November 26, 2013
Rated 5.0 out of 5.0 by Great Place to Stay in El Paso Always enjoy staying at Holiday Inn Express along I-10 in El Paso. Great service, awesome breakfast, polite efficient service from the staff! Thanks for being such a great place to stay. While in town enjoy the Franklin Mountains, downtown and the Zoo! November 19, 2013
Rated 4.0 out of 5.0 by Solid Hotel, Forgetful Staff The hotel is great, and the staff is very friendly. For the most part, I think it was well worth it, though the breakfast is a bit less than stellar. It seemed very… lack luster, but it was included and wasn’t bad, just nothing special. Room was spacious, and very clean. Staff is, as pointed out, very friendly, just make sure you confirm they right down any special requests you have. I ended up losing out on a breakfast because I asked for it to go early in the morning, but the staff did not write it down and I did not have time to wait for them to make it. The same with a late check out, was given the OK, but the housekeeping was never notified of it so they showed up to clean up the room. Still, great hotel, well worth the stay as no one is perfect. Just make sure they write things down and it should be a very relaxing stay. November 19, 2013
Rated 5.0 out of 5.0 by Great Service and location Excellent service and location. Friendly staff. Breakfast should improve. November 14, 2013
Rated 5.0 out of 5.0 by Great Sleep, Very Clean! Room was awesome, great value, very clean, comfortable bed. My only complaint was breakfast, not enough fresh, all tasted like airplane food :( November 12, 2013
Rated 5.0 out of 5.0 by Great staff and comfortable stay We spent the night on the way to and returning from Arizona. So exactly a week apart, we stayed at this hotel. The staff was GREAT! She helped us find a place to eat dinner, was very friendly. We experienced no problems during either stay, and were quite comfortable both times. Lovely stay, lovely location. We enjoyed the beauty of El Paso and the comfort of the Holiday Inn Express. November 5, 2013
Rated 4.0 out of 5.0 by Good overall experience The room and staff were great, but i wish there was a mini-fridge in the room. Also, breakfast was just OK. I wish there had been scrambled eggs a couple days along with bacon or sausage. November 5, 2013
Rated 5.0 out of 5.0 by Excelence on customer assistance Arrive to El Paso without reservation, but the great welcome given by the front desk personnel injected the happiness I needed to continue on my trip back to US. I received an excellent room without any problem, but the nice presence of the front desk personnel was incredible and unforgettable. Thanks for having excellent and professional personnel around us all the time. October 29, 2013
Rated 5.0 out of 5.0 by Great Stay Everything was very good/excellent. Wish there had been some fruit choices for breakfast. Proximity to the highway made it a little noisy at night. October 15, 2013
Rated 4.0 out of 5.0 by Great Hotel close to Interstate. This hotel is run professionally, has a great staff, very friendly and conciseness. Hard to keep hotels in this good of shape in such a busy area. Enjoyed my stay and will return. Thank You! October 14, 2013
Rated 5.0 out of 5.0 by Excellent staff Excellent service. Staff are just super. Especially Eli (he drives the shuttle) and Louis (at the front desk). Overall I give this place 2 thumbs up!! October 7, 2013
Rated 3.0 out of 5.0 by Bad service After calling the front desk to get a late check out at 1200pm, I heard the cleaning lady speaking very loud near the outside of my room. I felt she was complaining because I asked to stay 1 extra hour. Then I go outside to my truck and upon returning there are two cleaning ladies blocking the side entrance smoking, in which I had to ask them "excuse me". October 7, 2013
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