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Rated 4.6 out of 5 by 77 reviewers.
Rated 4.0 out of 5.0 by Nice Stay! This is a well kept clean quiet hotel for on the boarder stay. Staff friendly and helpful. August 2, 2013
Rated 5.0 out of 5.0 by Staff I am a weekly traveler and I have stayed at Holiday Inn Express all over the United States. The staff that at this Holiday Inn is above the rest. They are always courtesy, willing to take the best care of customers. Luis is a true professional and represents what TMI values stands for... The General Manager Jorge is the only staff person that I feel makes the guest feel like he is cold and only out for the bottom line. He seems to be stand offish and not as good of a people person as Marco or Ivan. Overall a very clean and well maintained place I stay...I've been staying here for at least 3 years. Only negative about the property is there isn't a Microwave and Frig in every room. July 29, 2013
Rated 4.0 out of 5.0 by business/pleasure trip The accommodations were just right...nice touch with a different cool beverage in the lobby everyday! Thanks for the El Paso hospitality. July 9, 2013
Rated 5.0 out of 5.0 by Excellent Everything was as good as a hotel can be!!! Comfortable and refreshing. Staff kind and curtious!! July 6, 2013
Rated 5.0 out of 5.0 by Love the bed & Friendly Staff When I find a hotel chain that has great beds I am hooked. I can ALWAYS count on Holiday Inn Express for consistently providing great beds and excellent service. Basically, I can count on them...and that's important to me. The updated decor is just a plus. July 2, 2013
Rated 5.0 out of 5.0 by Quiet and comfy There are at least two HI Express hotels on Gateway East, so be careful to get the right one. When you're outside the building, the highway's noisy. Inside (at least in a room toward the back), you can't hear it... at all! Perfect! June 27, 2013
Rated 5.0 out of 5.0 by nicest ever We have stayed in a lot of Holiday Day Inn Expresses, and El Paso Airport Express is by far the nicest and friendliest ever. We would recommend this Express above all. Greg H June 26, 2013
Rated 5.0 out of 5.0 by Over 100 night at this location This is a great place to stay when in El Paso staff is the best and they are ready to help. June 25, 2013
Rated 4.0 out of 5.0 by great service The room was average a little too average for the price. It had no fridge or microwave, but they offered microwave food downstairs at the little store. The bathroom was small and the AC was really loud. I love Hilton Hotels but this one was pricey for what it offered. The staff at the front desk was outstanding, I would recommend this hotel if little things like a fridge or microwave isn't important. June 24, 2013
Rated 5.0 out of 5.0 by Great Staff, great Hotel I loved everything about my stay here. The staff is personable and friendly, the room was quiet and clean and location were great. Very close to local dining, shops and Airport. I look forward to my next visit. Platinum Member JA June 18, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay Very pleased with this Inn. Clean rooms, excellent breakfast, helpful staff at all times. June 17, 2013
Rated 5.0 out of 5.0 by Nice Hotel I took my boys (age 6, 4 and 1) to the hotel and they just loved it. The room worked out perfect. The pool was enjoyable on a hot day and they really liked the breakfast items. It was a very nice stay and I'll be sure to go there again when I return to El Paso. They also recommended a terrific restaurant. This is my second stay here and they do a great job. Ryan June 14, 2013
Rated 5.0 out of 5.0 by Suprisingly Nice! Overall was a great experience. The rooms were clean and the beds were really comfortable. We slept really well and the environment was calm and quiet..was nice after driving for so long. June 11, 2013
Rated 4.0 out of 5.0 by Good staff The staff was excellent. They let me change rooms since I was initially on the first floor, which for one or two nights would be ok, but I was there for 14 nights. I felt uncomfortable about opening my curtains right next to the parking lot. My new room was on the fourth floor, and I felt more comfortable about opening the curtains and allowing the sun to come in. A couple days, there were no towels at the pool/spa, and the desk man got me some towels, no problem. Another time the desk man called me a cab. Near the end of my stay, the spa water was dirty and the jets didn't work well. Otherwise, a nice stay. June 5, 2013
Rated 5.0 out of 5.0 by Great service Service was great and the room was very comfortable. Perfect location. June 3, 2013
Rated 4.0 out of 5.0 by A bit noisier than I would expect The hotel is located very convenient to the highway and airport. Thant being said, for me it was also noisier than I would have wished for, however for the convenience and city type dwellers, it probably is not a problem. For the country folks like me, it was too noisy to get a good nights sleep. May 28, 2013
Rated 5.0 out of 5.0 by great service I have stayed at this hotel several times and it is always a good hotel May 24, 2013
Rated 5.0 out of 5.0 by A great place to stay! Every thing was GREAT, right down to the hotel staff dining suggestions. I will book my room here again. May 21, 2013
Rated 5.0 out of 5.0 by Great Hotel! The staff was extremely friendly, the room was nice and everything smelled great (not something you usually find at hotels). The only catch is that you will need a car if you want something to eat, as there isn't much within walking distance. May 20, 2013
Rated 5.0 out of 5.0 by El Paso I have stayed at several Holiday Inn Express hotels in El Paso, this one is the best. The owner and staff seem to really care. May 16, 2013
Rated 5.0 out of 5.0 by Enjoyed the Visit Loved the staff and the hotel. Very accomodating and very well kept. There were only 2 things that would have made the visit exceed my expectation was the noise coming from the guy in the room above mine, everytime he walked in teh room, it sounded like he was practicing for a clogging contest. The other is that there was no acknowledgement of my being a Priority Club member. I even asked the girl at check-in if they had my PC information. She confirmed that they did but no other recognition of my membership was made. (However, this statement in no way should lead anyone to the assumption that she was anything but welcoming and pleasant.) I know its a small thing but those of us that patronize particular businesses do appreciate the acknowledgement. May 15, 2013
Rated 5.0 out of 5.0 el paso the hotel stay was great, staff was real good. liked they had a shuttle to take us around to make it easier on driving. Patrick was great at suggesting resturants to eat at. wish the gym was a little bigger with differnt things to use, just had treadmills. maybe a treadclimber or weights would be great to use. May 9, 2013
Rated 5.0 out of 5.0 by Great Staff The staff were very friendly and helpful. They took the time to get to know me and my coworker and would anticipate our arrival and have toothpaste ready for us, lol. They made our stay so pleasant and stress free which after a long day of work or traveling is very appreciated. I would recommend this hotel to anyone staying in El Paso. Thank you very much to the staff of the El Paso Airport Area Holiday Inn Express and Suites ;-) May 1, 2013
Rated 5.0 out of 5.0 by Very nice stay Everything was to my satisfation. I wish all hotels were as pleasant as this one is!! April 29, 2013
Rated 5.0 out of 5.0 by was very helpful i will tell all my people to come and stay at your inn when they need a room . my stay was very enjoyable will stay with you again April 22, 2013
Rated 3.0 out of 5.0 by Good Location and comfortable Hotel is close to the airport, is clean and has friendly and helpful staff. They did not have full recognition of my membership with the water and goodies. But they did offer the complimentary water. Good stay, every visit to El Paso I usually stay here. April 20, 2013
Rated 4.0 out of 5.0 by Repeat stays I have stayed in this hotel on numerous occasions (approaching 10 different stays). For basic business travel the hotel works out great. Clean rooms and friendly staff. April 9, 2013
Rated 5.0 out of 5.0 by One of the best I have stayed in I stay at quite a few properties and this one is top notch. No 'crud' in the corners, no nickle and dime lobby extras. Good place and I'd come back April 8, 2013
Rated 4.0 out of 5.0 by Been here before Being a Platinum member I was given an upgrade. It was a great room and the upgrade was very much appreciated. I’ve stayed here several times and there does seem to be one issue that comes up consistently with my rooms. I never know from one day to the next if housekeeping is going to pay attention to the little things. On this trip there were a few days when they apparently didn’t think I needed another bar or soap, a replacement bottle of shampoo, or a trash bag in my waste basket. I have no idea if it’s a matter of who cleans the room or a lack of following up by the supervisor. It’s not something that would cause me to stay someplace else. Nothing huge just little things that make a person go Hmmm. March 25, 2013
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