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Rated 4.6 out of 5 by 122 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable I was quite impressed with the hotel. It was very clean. The front desk staff was very helpful in giving directions to area restaurants. There are many and very easy to access. It is also very close to the El Paso airport. October 3, 2013
Rated 5.0 out of 5.0 by Great experience The hotel was very well maintained, and I enjoyed the convenience of the breakfast buffet. It is within minutes of the medical school and the surrounding medical facilities. My only con is that the fitness center is very small. There was no one in there at the time I was working out, so it didn't cause a problem. September 29, 2013
Rated 5.0 out of 5.0 by Great service The staff went above and beyond to accommodate us on our visit with my 95 yr. old Mother who required alterations to the room. They helped make the trip comfortable for her and we will always stay when in El Paso! September 29, 2013
Rated 5.0 out of 5.0 by Amazing stay!!! Not a single complaint! From the second we checked in the staff did everything they could to make us comfortable! Rooms were cleaned daily, breakfast was great; saved us a trip out! The best part was the pool and jacuzzi! Spent a majority of the time in there! Nice and clean!!! The staff really do a good job at making you comfortable! Would stay again in a heartbeat! Great location as well! So close to the airport and Ft Bliss! September 11, 2013
Rated 4.0 out of 5.0 by Problems getting a receipt. I left the hotel at 4:30 AM to catch a flight and was not able to get a receipt when leaving. After four attempts to have a receipt either sent to me by email or fax, I still do not have a receipt. The hotel accommodations are fine. Room was clean and neat, the staff friendly and courteous. They just can't seem to get me a receipt. September 10, 2013
Rated 5.0 out of 5.0 by Great Customer Service Awesome service from the front desk to housekeeping. Keep it up...and thanks for making my stay a great experience... September 3, 2013
Rated 5.0 out of 5.0 by Excellent staff, very clean and quiet. Property and room kept in top flight condition. Staff went out of way to help me with locating an address in El Paso. September 2, 2013
Rated 4.0 out of 5.0 by Humongous Room! Great Staff! They have humongous rooms, plenty of space, comfy beds & tasty refreshments. We truly enjoyed our stay here. It was worth the price. Great WiFi experience & you don't have to pay extra for it. You can use several devices too, for free. August 28, 2013
Rated 5.0 out of 5.0 by Grandsons Vacation This was a very pleasant stay. We took our 10 year old grandson on vacation to texas and this was our first stop. He is very nervous about traveling so I was concerned about hotels. We arrived very late and it was a very pleasant arrival. I saw him immediately relax and smile. Rooms were clean and comfy, staff was excellent. We were so tired and as I said it was late but we were a little hungry. Did not want to get back in car again for food. Hotel had enough in lobby store to please a 10 year old boy and his gramma too! Left to early to have breakfast but no doubt it would have been good as we have always had good experience at Holiday Inns. Great location easy on/off access to fwy. Thank you for helping start the vacation off right! August 26, 2013
Rated 4.0 out of 5.0 by Great customer service Staff made me feel welcome upon arrival with bottle of water, candy treat and suggestions for Subway within walking distance. Location is great for airport with gas station next to hotel for rental car fill-up. Overall and nice experience for short business trip. August 23, 2013
Rated 5.0 out of 5.0 by Great service and comfort We were only in our room a short time as we needed to fly out the very next morning but the staff was friendly, the bed and room quite comfortable and the shuttle service to & from the airport was excellent. August 22, 2013
Rated 5.0 out of 5.0 by Great! The service was phenomenal. The choices for breakfast are great. The facilities are nice and clean. What more could you ask for? August 15, 2013
Rated 5.0 out of 5.0 by Great Stay The room was immaculate, the service was excellent, check out was simple, the breakfast was delicious, great breakfast selection. I can't say enough about my stay. If the scenario stays the same, I will stay here for my future visits to El Paso. August 13, 2013
Rated 5.0 out of 5.0 by Excellent Stay This was one of the nicest hotels that I have stayed in. With my job I travel alot and had a chance to stay in many hotels. The hotel staff was very polite and helpful. Any questions I had it was addressed and answered in a timely manner. The rooms were very clean. Great hotel. August 7, 2013
Rated 5.0 out of 5.0 by Good Travel Choice I have traveled to El Paso frequently over the last three (3) years on business, and this Holiday Inn Express continues to meet all of my needs. Great staff, always clean, and close to everything you'll need. August 5, 2013
Rated 4.0 out of 5.0 by Nice Stay! This is a well kept clean quiet hotel for on the boarder stay. Staff friendly and helpful. August 2, 2013
Rated 5.0 out of 5.0 by Staff I am a weekly traveler and I have stayed at Holiday Inn Express all over the United States. The staff that at this Holiday Inn is above the rest. They are always courtesy, willing to take the best care of customers. Luis is a true professional and represents what TMI values stands for... The General Manager Jorge is the only staff person that I feel makes the guest feel like he is cold and only out for the bottom line. He seems to be stand offish and not as good of a people person as Marco or Ivan. Overall a very clean and well maintained place I stay...I've been staying here for at least 3 years. Only negative about the property is there isn't a Microwave and Frig in every room. July 29, 2013
Rated 4.0 out of 5.0 by business/pleasure trip The accommodations were just right...nice touch with a different cool beverage in the lobby everyday! Thanks for the El Paso hospitality. July 9, 2013
Rated 5.0 out of 5.0 by Excellent Everything was as good as a hotel can be!!! Comfortable and refreshing. Staff kind and curtious!! July 6, 2013
Rated 5.0 out of 5.0 by Love the bed & Friendly Staff When I find a hotel chain that has great beds I am hooked. I can ALWAYS count on Holiday Inn Express for consistently providing great beds and excellent service. Basically, I can count on them...and that's important to me. The updated decor is just a plus. July 2, 2013
Rated 5.0 out of 5.0 by Quiet and comfy There are at least two HI Express hotels on Gateway East, so be careful to get the right one. When you're outside the building, the highway's noisy. Inside (at least in a room toward the back), you can't hear it... at all! Perfect! June 27, 2013
Rated 5.0 out of 5.0 by nicest ever We have stayed in a lot of Holiday Day Inn Expresses, and El Paso Airport Express is by far the nicest and friendliest ever. We would recommend this Express above all. Greg H June 26, 2013
Rated 5.0 out of 5.0 by Over 100 night at this location This is a great place to stay when in El Paso staff is the best and they are ready to help. June 25, 2013
Rated 4.0 out of 5.0 by great service The room was average a little too average for the price. It had no fridge or microwave, but they offered microwave food downstairs at the little store. The bathroom was small and the AC was really loud. I love Hilton Hotels but this one was pricey for what it offered. The staff at the front desk was outstanding, I would recommend this hotel if little things like a fridge or microwave isn't important. June 24, 2013
Rated 5.0 out of 5.0 by Great Staff, great Hotel I loved everything about my stay here. The staff is personable and friendly, the room was quiet and clean and location were great. Very close to local dining, shops and Airport. I look forward to my next visit. Platinum Member JA June 18, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay Very pleased with this Inn. Clean rooms, excellent breakfast, helpful staff at all times. June 17, 2013
Rated 5.0 out of 5.0 by Nice Hotel I took my boys (age 6, 4 and 1) to the hotel and they just loved it. The room worked out perfect. The pool was enjoyable on a hot day and they really liked the breakfast items. It was a very nice stay and I'll be sure to go there again when I return to El Paso. They also recommended a terrific restaurant. This is my second stay here and they do a great job. Ryan June 14, 2013
Rated 5.0 out of 5.0 by Suprisingly Nice! Overall was a great experience. The rooms were clean and the beds were really comfortable. We slept really well and the environment was calm and quiet..was nice after driving for so long. June 11, 2013
Rated 4.0 out of 5.0 by Good staff The staff was excellent. They let me change rooms since I was initially on the first floor, which for one or two nights would be ok, but I was there for 14 nights. I felt uncomfortable about opening my curtains right next to the parking lot. My new room was on the fourth floor, and I felt more comfortable about opening the curtains and allowing the sun to come in. A couple days, there were no towels at the pool/spa, and the desk man got me some towels, no problem. Another time the desk man called me a cab. Near the end of my stay, the spa water was dirty and the jets didn't work well. Otherwise, a nice stay. June 5, 2013
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