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Rated 4.4 out of 5 by 128 reviewers.
Rated 3.0 out of 5.0 by Would not stay there again I am travelling a lot, and my experience this time was not the best in a Holiday Inn Express hotel... I would not stay in this hotel again for the fact, that standard rooms do not have a refrigerator. When I asked for one I was told that they are only available in a suite. When I asked for a free upgrade to a suite (I am IHG PLATINUM ELITE member) I was told that this is not considered an upgrade and I would have to pay for a suite. How is that??? Asking for the manager, he is only availble 8-4, when normal poeple are at work (this was a business trip). Additionally the wireless internet connetion was most of the time at a speeds around of 1Mbps, which is absolutely poor. So next time I will stay somewhere else, there is another hotel just around the corner... February 26, 2015
Rated 5.0 out of 5.0 by Great Customer Service Great place. Great customer service. When I travel I usually use Holiday Inn Express to stay but sometime prices are a little high and with the rewards it is more amazing. I travel a lot due to my illness and have to travel to other states for treatments at Mayo Clinics so we like to make little mini vacations once in awhile. I hope I win those 25,000 points. That would be a blessing for me to get more treatments. We were very pleased with the staff and quality of the room. February 26, 2015
Rated 5.0 out of 5.0 by Welcoming and comfortable The staff was very welcoming. The room was clean and up to date. Plenty of selection of channels on the tv, and the internet was solid. The only issue (not within the hotel's control) is the construction on I-10. It did make it somewhat cumbersome to leave the hotel and return from working or dinner. It did not seem to matter what time of day, it was continuously backed up. Great property, hopefully the construction will be complete soon. February 17, 2015
Rated 5.0 out of 5.0 by Excellent place to stay The staff was very professional and helpful. The rooms and Hotel itself if very clean. February 16, 2015
Rated 5.0 out of 5.0 by great staff Kind and friendly staff always looking to make my stay a great experience. February 9, 2015
Rated 5.0 out of 5.0 by Freindly staff and great ammenities Stay at this hotel for every month, staff knows me by name, says hello every time we meet. Ask if there is anything they can do. Rooms and facility is kept in great shape. Convenient to shopping and restaurants. January 27, 2015
Rated 5.0 out of 5.0 by Atención al Cliente El servicio Ofrecio a mi familia y atencion fue excelente. January 24, 2015
Rated 5.0 out of 5.0 by El Paso The location was a little hard to get to due to construction as the exit off the I-10 was hard to determine. We used the next exit and found the hotel ok. The parking was limited as there were a number of vehicles with trailers taking up many spaces for their vehicles. We were severely delayed in our arrival as there was very bad road conditions between Odessa and El Paso and the staff made every effort to hold our reservation until our arrival. Big cudos to the staff for making our arrival effortless. January 7, 2015
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