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Rated 4.4 out of 5 by 189 reviewers.
Rated 5.0 out of 5.0 by Passing time in El Paso This was a good hotel. It is what I expect from a holiday inn express. I would consider using this hotel for future stays in the El Paso area. August 31, 2015
Rated 4.0 out of 5.0 by very good experience. very nice. great room. I like the soft and firm pillows and the fact that they were labeled that way. I will plan to stay again. August 22, 2015
Rated 3.0 out of 5.0 by Okay, Stayed at Better Ones We arrived very late on our way home from California. The woman who checked us in was very pleasant. This was one of two hotels that recognized me as a IHG member and was given a small little goodie bag when we checked in. The room was clean and I guess that's all that should matter. We all woke up very late and pretty much got a late start and had a very long drive ahead of us. Around 11:00 housekeeping knocked once on the door and used her key and opened up the door. She did not identify herself as housekeeping not once. I thought it was my husband because he just left out the room and said he would be back in a minute. I barely stepped into the bathroom with a bath towel on. I realized it was not my husband when my daughter looked up and said "Oh!" She said, oops! I am sorry and closed the door. By 11:30, we were getting a phone call from the front desk asking if we needed more time. By that time, we were all dressed and ready to hit the road. I have never stayed at a hotel where housekeeping was at the door at the exact time of check-out. And just knocking one time and then entering a room without saying a word?! Yes, I realize check-out was at 11:00 but REALLY? Morning check-out woman was the driest front desk clerk I have seen in all the hotels we stayed in within the last 2 weeks. Not a word was said about our stay. One thing I do believe in is good customer service. I also asked for a copy of my bill but had to be explained too why it was going to be a blank piece of paper which I was already aware of since I paid for the room with reward points. If I am ever in El Paso again, which I will be, I will not hesitate to go out of my way to stay at another establishment. August 19, 2015
Rated 5.0 out of 5.0 by Clean and comfortable Accommodations at the Holiday Inn Express were above average. Staff was friendly and helpful. I would consider staying there again. August 17, 2015
Rated 5.0 out of 5.0 by Good location for people Traveling on I-10 I stayed here one night on my Way from California to Houston and El Paso is right in the middle. Nice hotel and good value for the price. Very convenient location right on I-10. August 13, 2015
Rated 5.0 out of 5.0 by Comfy beds great sleep after 12 hours on the road, beds are awesome. August 12, 2015
Rated 5.0 out of 5.0 by Perfect ambience I made this reservation on the same-day, very late at night. I received a room that far surpassed my expectations. I will return as soon as I get an opportunity. August 10, 2015
Rated 5.0 out of 5.0 by great location The hotel was nice and clean. The staff was very helpful. There were no problems. August 6, 2015
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