Rated 4.4 out of 5 by 42
Rated 5.0 out of 5.0 by mljtexas Wedding weekend
I stayed here from Sept. 19 to Sept 24. I was in El Paso for my son's wedding The out of town guests stayed here as we'll. The staff was friendly and did everything possible to make our stay welcoming. the accommodation were immaculate and. very comfortable. I give you a 10 plus rating.
September 27, 2013
Rated 5.0 out of 5.0 by GolfPoppy Excellent aqccomodations & staff
EXCELLENT all the way around. weekend golf outing with friends. very close to Butterfields Trail. We will be back!
September 25, 2013
Rated 5.0 out of 5.0 by gonca41 Great option for travelers
always clean, conviniently located. I have stayed several times for business and pleasure.
September 25, 2013
Rated 4.0 out of 5.0 by Twosocks41 Nice place to stay, but not sure if it's truly worth it
Nice big rooms, but a little crowded with furniture that doesn't seem to fit. Good breakfast, but the staff appears to be more concerned with feeding staff members rather than guests. I asked for decaf coffee and the staff received their pot before I did. I had to ask a second time to remind them I was still waiting. Good WIFI: we could connect several electronics instead of just one or two.
Overall, not sure if it was worth the $.
September 25, 2013
Rated 5.0 out of 5.0 by Indian02 WIFI and TV Problems
The WIFI was terrible, no connection over wifi had to use cat cable and the end on it was broken. The TV guide did not match the channels on the TV, The satellite or cable kept going in and out. Other than these two issues my stay was better than expected. Good location, the staff recognized me as a priority club member. I would stay here again.
August 31, 2013
Rated 4.0 out of 5.0 by teeree Great room!
The beds were nice and comfortable. It was great to have a kitchenette in the room. We were close to stores and restaurants. We would stay there again.
August 26, 2013
Rated 5.0 out of 5.0 by Hervdog Very comfortable beds!!!!!
Definitely recommend spending couple extra dollars for lean rooms and good nights sleep!!
August 16, 2013
Rated 5.0 out of 5.0 by GrandmaADL A Great Place To Stay
This hotel is definitely a place I will stay again and recommend. The room was clean, the bed was comfortable, and the location was great. This hotel is located next to a variety of stores and restaurants, with easy access. The staff was very nice and accommodating. The breakfast was good and no complaints from my family.
August 9, 2013
Rated 3.0 out of 5.0 by Wskjnf76 Poor Wi-Fi
While the hotel advertises free wireless internet, it is very sporadic, even non-existent at times, and slow.
August 6, 2013
Rated 5.0 out of 5.0 by Pam2591 consistently excellent stays
Traveled from East coast to West, staying at Holiday Inn Expresses.
Always clean, available, consistent, with great beds.We're 'sold'.
August 5, 2013
Rated 4.0 out of 5.0 by westtexasfamily great staff
This hotel and staff were very nice. We stayed four nights and had no complaints. The rooms were nice, good location. I would definitely stay again.
August 4, 2013
Rated 2.0 out of 5.0 by Chark Poor service and needs upgrading
Holiday inn express has been my choice of hotels for years but this hotel is below what I have come to associate with Holiday Inn Express. We did not get the normal welcome for a Priority Club Member. The carpets need to be replaced. The staff was not friendly and the price was out of line for the condition of the hotel and the attitude of the staff.
August 4, 2013
Rated 5.0 out of 5.0 by BernH Fantastic customer service from multiple staff members!!!
I have stayed at a lot of hotels, but I will remember this one for a long time. In this day and age with the rush here and there attitude. Stay here you will be greeted and taken care of by a wonderful staff. They were friendly, kind, efficient and consistant.
I was amazed at how various staff memebers all had the same attitude, GREAT! Thanks for a great stay!
July 30, 2013
Rated 5.0 out of 5.0 by MPM94 COMFORTABLE BEDS & BEST SERVICE!
This hotel is in a great location of shopping & restaurants. Most importantly, the rooms were very clean with outstanding comfort in bedding. My husband even had me call to request details & brand of bedding/mattress. The price was great. The service from everyone at the front desk to the breakfast bar the next morning, was so friendly, you felt like you were in someone's home. We had one situation come up & we were so impressed that the front desk took care of it immediately. We will most definitely stay here again! Thank you very much!!
July 26, 2013
Rated 5.0 out of 5.0 by AC5318 Outstanding Customer Care
Soonest I checked in, the front desk greeted me and quickly recognized that I was a priority club member, and that I had travel from far away. He took the time and noticed that I had stayed there before. in addition, I was offered water and a snack--this was the first time for me. I really love this hotel in El Paso. Great service, awesome breakfast, and the room was very comfortable. Thank you so much for your hospitality and truly caring for your customers.
July 13, 2013
Rated 5.0 out of 5.0 by plherbig Very Nice
We had a great experience at this HI Express. Lots of restaurants within walking distance....very good value, clean and nice...
June 28, 2013
Rated 5.0 out of 5.0 by Section23 Great A/C and clean lobby and pool.
Excellent location and near to my favorite restaurants.
June 5, 2013
Rated 5.0 out of 5.0 by Section23 Great service, great breakfast and very clean.
I highly recommend this hotel to all of my friends and business partners.
June 5, 2013
Rated 4.0 out of 5.0 Overnight staff
The overnight staff was extremely good. They made fresh coffee early and set up the breakfast early - very considerate
March 24, 2013
Rated 5.0 out of 5.0 by RXGONZ27 On My way to Arizona
I had planned on staying in this hotel two months earlier. That day, I-10 had been closed, it was a miserable blizzard and was just happy to get in. Staff was very hospitable and understanding of my distress from the road from Fort Stockton and very attentive to my needs. This hotel appears to be somewhat new and in all appearances very well maintained with a warm staff. My room was also most comfortable and the bed just right. Despite the 15 degree weather outside, my room was comfortable. I left very early in the morning and found that coffee was already available at 0500 hours, just what I needed. Tells me they are accustomed to taking care of early risers. I plan to stay here again. Good value for the price paid and in a good part of town.
March 24, 2013
Rated 4.0 out of 5.0 by Matlo Business trip
Decent hotel of good value hotel is in a nice location
March 21, 2013
Rated 3.0 out of 5.0 by golfergabe It is Ok
I reserved a King Size bed with confirmation number but when I opend the door there were two queen size beds. Instead of making a fuss I went ahead and went to bed (it was very late). Sheets felt thin and cheap. I think I am used to finer quality sheets. Had to leave early the next day before breakfast.
March 21, 2013
Rated 3.0 out of 5.0 by YYCRoadTripper THERE ARE BETTER CHOICES....
This is a very average HIE with a higher-than-average nightly rate ... check other IHC properties in El Paso first.
No mini-fridge (only in the suites here) in the room, which was a surprise after staying in IHC properties for most of a 5 week road trip.
It is close to a large shopping / dining complex - a plus for some.
The advance signage is misleading and you can miss the entrance easily from I-10 W --- an early exit when coming into the city from the east.
March 19, 2013
Rated 5.0 out of 5.0 by agf58 Our stay
It was very comfortable room and the help was very friendly and informative....
March 7, 2013
Rated 4.0 out of 5.0 by TravelingAZ Very expensive
We stayed in this hotel for one night 2 weeks apart. The rates were different for the 2 nights plus the rates were VERY expensive for what was offered. There was only an outside pool and it was too cold to swim.
February 24, 2013
Rated 5.0 out of 5.0 by Carolef Walking distance to several restaurants.
Convenient location. Walking distance to several restaurants.
February 19, 2013
Rated 5.0 out of 5.0 by Painless Above and Beyond
i have been battling neck problems and slleping disorder for over a year now. I slept the whole night through and woke up with no headache. i went to the front desk and asked the clerk if i could buy the pillow, she explained that you can go to the web site and buy as many as you want, i explained to her that i wanted this pillow, she directed me to the manager for such an odd request, he finally got with the general manager and before i check out they gave me the pillow.
February 18, 2013
Rated 5.0 out of 5.0 by Cytomike Nice Hotel
The only thing I dont like is the bisquits and gravy. They need to get rid of that stuff! Its horrible!!! Bisquits are horrible, hard as a rock and the gravy is just not good!
The rest seems fine!
February 11, 2013
Rated 1.0 out of 5.0 by yoadrien Room
The toilet backed up and there was a large wet spot between the beds couldnt complaine because they were full
February 1, 2013
Rated 5.0 out of 5.0 by Howdy1 Excellent Customer Service
Both Nick and Steve helped me with my check-in. Both individuals were more than professional in their service. Kudos to both. Everything was as expected as this was not my first visit to the property. Thanks for the excellent customer service.
January 25, 2013