Rated 4.4 out of 5 by 55
Rated 1.0 out of 5.0 by Gemini girl Our Worst Experience with Holiday Inn Express
This being a fairly new hotel is why we chose to stay at this one, however, everything seemed to be wrong. Bathroom lights were bussing and flickering on and off, bathroom sink not draining properly, the shower head was spewing water everywhere but where it should. No refrigerator in our King room, I usually check on this option due to my medicaitons but usually this isn't a problem anymore at any of the Holiday Inn's.
TV system was a very big problem, first the remote wouldn't work and the TV had to be turned on manually, then while fliping through channels we came upon an adult channel which we didn't order. If my grandchildren had been with us, it would have proven to be very embarassing. I was embarassed to even tell the manager at the desk, but when I did I was more shocked by the poor customer service we got. We were told "It's not our fault, the TV system is being upgraded". Well if it's not the hotel's fault then who's is it? I think customer service meant it was our fault for turning on the TV. I e-mailed the general manager and NO RESPONSE what so ever from him. They promise you 100% satisfaction, well we are still waiting.
January 15, 2014
Rated 5.0 out of 5.0 by CDermanelian Clean, helpful, great breakfast
The woman was constantly filling, cleaning and helping us find items at the breakfast bar.
The front desk staff was very helpful, courteous, and knowledgable about area.....restaurants, churches, and shopping!
Thank-you for both nights....to and from Austin!
January 5, 2014
Rated 4.0 out of 5.0 by Lulu52 great jets on the hot tub
This was a good Holiday Inn Express. We enjoyed the hot tub greatly. The room was very clean and had a good shower. There was no fan in the bathroom though, which was unusual. They did not offer a shuttle to restaurants like some hotels do.
January 1, 2014
Rated 5.0 out of 5.0 by CDermanelian As traveler
My husband and I really enjoyed our stay at this hotel. From calling directly to the front desk, to the great breakfast we ate, the staff was very helpful and accommodating. They put us up on a quiet floor , and when I asked for popcorn to pop in our room...she made a fresh batch. I even changed my reservation up a night and ...Mary( I think, that was her name) changed it just an hour after I made the reservation. The woman who was working the breakfast on Friday dec. 20 th was very helpful, and kept everything stocked and cleaned. Thanks for a great stay!
December 27, 2013
Rated 4.0 out of 5.0 by Nana001 Xmas VC
The staff was very nice and accomodating. However the room was only average. The fitness center was bare bones, but adequate.
December 25, 2013
Rated 5.0 out of 5.0 by Vacationwithpet2013 Four night in El Paso
Good location, plenty of new restaurants in the area to chose from.
Easy location on feeder with a back exit to the local streets.
Safe, well lighted parking. Spent four nights, they would not upgrade me to a room with a frig at the same rate. :(
Clean and pleasant!
November 25, 2013
Rated 4.0 out of 5.0 by Janelle999 Great Value
I was able to get a restful night's sleep, the room was clean and the staff was very professional.
November 19, 2013
Rated 5.0 out of 5.0 by Jeannie12 Such a comfortable bed and great service
Wonderful room. The bed was probably the most comfortable bed I have ever slept upon. It was like sleeping on a cloud! Seriously! As a priority club member I was greeted with a bottle of cool water and a snack. When you walk into the lobby area it smells so nice and clean. The staff is professional and attentive. The location of the hotel is perfect, right on the frontage road along I10 and next to restaurants, cinema and shopping center. The indoor pool and hot tub looked nice and clean.
November 15, 2013
Rated 5.0 out of 5.0 by Todd23 Excellent Service
We were greeted by an exceptionally polite, respectful, and professional young man who made the extra 90 minutes of driving worthwhile (instead of stopping in Van Horn, TX).
October 29, 2013
Rated 5.0 out of 5.0 by bolivarratman58 FINALLY! A hotel that "gets it".
My room had an EXTRA electric outlet with USB plugs attached to the night stand. Finally a place that recognizes people want a open outlet, easily accessable, by the bed. I find myself moveing furniture to find even an outlet,....and then find its full. Thanks for seeing things thru a business travelers eyes! WE APPRECIATE IT!!
October 22, 2013
Rated 4.0 out of 5.0 by CREN Comfortable Bed, Friendly Service
We had a fine stay at our location. The Presidential suite is huge and was perfect for us. The only complaint was the shower which had bad pressure/the water was just a bit too cold on full warm.
October 20, 2013
Rated 4.0 out of 5.0 by debra2222 comfortable haven
I felt safe and relaxed at this hotel. Staff were helpful and polite; breakfast choices were more than acceptable.
October 16, 2013
Rated 5.0 out of 5.0 by Nvn1234 Nice place to stay
The staff was very friendly and the room was very clean. The pool was heated and great for my kids. Definitely would stay again
October 10, 2013
Rated 5.0 out of 5.0 by mljtexas Wedding weekend
I stayed here from Sept. 19 to Sept 24. I was in El Paso for my son's wedding The out of town guests stayed here as we'll. The staff was friendly and did everything possible to make our stay welcoming. the accommodation were immaculate and. very comfortable. I give you a 10 plus rating.
September 27, 2013
Rated 5.0 out of 5.0 by GolfPoppy Excellent aqccomodations & staff
EXCELLENT all the way around. weekend golf outing with friends. very close to Butterfields Trail. We will be back!
September 25, 2013
Rated 5.0 out of 5.0 by gonca41 Great option for travelers
always clean, conviniently located. I have stayed several times for business and pleasure.
September 25, 2013
Rated 4.0 out of 5.0 by Twosocks41 Nice place to stay, but not sure if it's truly worth it
Nice big rooms, but a little crowded with furniture that doesn't seem to fit. Good breakfast, but the staff appears to be more concerned with feeding staff members rather than guests. I asked for decaf coffee and the staff received their pot before I did. I had to ask a second time to remind them I was still waiting. Good WIFI: we could connect several electronics instead of just one or two.
Overall, not sure if it was worth the $.
September 25, 2013
Rated 5.0 out of 5.0 by Indian02 WIFI and TV Problems
The WIFI was terrible, no connection over wifi had to use cat cable and the end on it was broken. The TV guide did not match the channels on the TV, The satellite or cable kept going in and out. Other than these two issues my stay was better than expected. Good location, the staff recognized me as a priority club member. I would stay here again.
August 31, 2013
Rated 4.0 out of 5.0 by teeree Great room!
The beds were nice and comfortable. It was great to have a kitchenette in the room. We were close to stores and restaurants. We would stay there again.
August 26, 2013
Rated 5.0 out of 5.0 by Hervdog Very comfortable beds!!!!!
Definitely recommend spending couple extra dollars for lean rooms and good nights sleep!!
August 16, 2013
Rated 5.0 out of 5.0 by GrandmaADL A Great Place To Stay
This hotel is definitely a place I will stay again and recommend. The room was clean, the bed was comfortable, and the location was great. This hotel is located next to a variety of stores and restaurants, with easy access. The staff was very nice and accommodating. The breakfast was good and no complaints from my family.
August 9, 2013
Rated 3.0 out of 5.0 by Wskjnf76 Poor Wi-Fi
While the hotel advertises free wireless internet, it is very sporadic, even non-existent at times, and slow.
August 6, 2013
Rated 5.0 out of 5.0 by Pam2591 consistently excellent stays
Traveled from East coast to West, staying at Holiday Inn Expresses.
Always clean, available, consistent, with great beds.We're 'sold'.
August 5, 2013
Rated 4.0 out of 5.0 by westtexasfamily great staff
This hotel and staff were very nice. We stayed four nights and had no complaints. The rooms were nice, good location. I would definitely stay again.
August 4, 2013
Rated 2.0 out of 5.0 by Chark Poor service and needs upgrading
Holiday inn express has been my choice of hotels for years but this hotel is below what I have come to associate with Holiday Inn Express. We did not get the normal welcome for a Priority Club Member. The carpets need to be replaced. The staff was not friendly and the price was out of line for the condition of the hotel and the attitude of the staff.
August 4, 2013
Rated 5.0 out of 5.0 by BernH Fantastic customer service from multiple staff members!!!
I have stayed at a lot of hotels, but I will remember this one for a long time. In this day and age with the rush here and there attitude. Stay here you will be greeted and taken care of by a wonderful staff. They were friendly, kind, efficient and consistant.
I was amazed at how various staff memebers all had the same attitude, GREAT! Thanks for a great stay!
July 30, 2013
Rated 5.0 out of 5.0 by MPM94 COMFORTABLE BEDS & BEST SERVICE!
This hotel is in a great location of shopping & restaurants. Most importantly, the rooms were very clean with outstanding comfort in bedding. My husband even had me call to request details & brand of bedding/mattress. The price was great. The service from everyone at the front desk to the breakfast bar the next morning, was so friendly, you felt like you were in someone's home. We had one situation come up & we were so impressed that the front desk took care of it immediately. We will most definitely stay here again! Thank you very much!!
July 26, 2013
Rated 5.0 out of 5.0 by AC5318 Outstanding Customer Care
Soonest I checked in, the front desk greeted me and quickly recognized that I was a priority club member, and that I had travel from far away. He took the time and noticed that I had stayed there before. in addition, I was offered water and a snack--this was the first time for me. I really love this hotel in El Paso. Great service, awesome breakfast, and the room was very comfortable. Thank you so much for your hospitality and truly caring for your customers.
July 13, 2013
Rated 5.0 out of 5.0 by plherbig Very Nice
We had a great experience at this HI Express. Lots of restaurants within walking distance....very good value, clean and nice...
June 28, 2013
Rated 5.0 out of 5.0 by Section23 Great A/C and clean lobby and pool.
Excellent location and near to my favorite restaurants.
June 5, 2013