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Rated 4.4 out of 5 by 213 reviewers.
Rated 4.0 out of 5.0 by Getting long in the tooth We've stayed at this hotel several times over the last three years, and it's beginning to show its age. As others have noted, the Internet availability a room is unacceptable, even in the middle of the night. Overall, though, the room is clean, and staff is very helpful. Olga, who works the breakfast crowd is absolutely fantastic! You can really tell a difference when she's not there. Lines become long, and product is sparse, even after the rush. I don't think it's poor service on the part of others, it's that Olga is just that good! We will continue to use this hotel until something better comes along further to the northeast side of town. November 25, 2015
Rated 5.0 out of 5.0 by Buen valor de cambio de mis puntos Para hacer compras familiares en El Paso, Tx y teniendo posibilidad de usar puntos acumulados por viajes de trabajo hospedándome en Hoteles Holiday Inn, pedí en este hotel una habitación para 4 personas. La verdad tenía dudas si iban a respetar el canjeo de puntos ya que esto implicaba que no iba a tener que gastar ningún peso, pero efecivamente tuve mi reservación disponible cuando llegué y pude disfrutar de un cuarto amplio y cómodo con mi familia, estoy muy contento de haberme hospedado aquí y pasar un buen fin de semana con mi familia, disfrutar de un desayuno gratuito y sin tener que pagar un sólo peso. November 22, 2015
Rated 5.0 out of 5.0 by really good Clean ans confortable, good location although little bit noisy, November 21, 2015
Rated 5.0 out of 5.0 by Excellent Service and Nice Hotel I was with my family visiting El Paso, they are very happy with the service and attention we received from all the staff from this hotel, the breakfast is very completed and delicious. November 19, 2015
Rated 4.0 out of 5.0 by Buenas instalaciones y buena ubicación La atención en mostrador deja que desear, tanto en mi check in como en mi check out no había personal en recepción así que tuve que esperar para ser atendido, no existe campana o timbre al menos para llamar al personal, el personal no es bilingüe cosa que hace la comunicación mas fría para con los clientes latinos que seguramente son la mayoría, entiendo que el servicio es de un hotel express, pero no veo justificación para no tener agua embotellada de cortesía en las habitaciones, el agua de la piscina se sentía un tanto "dura", es decir tal vez el tratamiento del agua no era apropiado, el resto en cuanto a instalaciones y limpieza fue muy aceptable. November 11, 2015
Rated 4.0 out of 5.0 by No / Very Limited Wifi I've stayed in this hotel for the last 5 years and have complained about the limited wifi every time. For some reason no one wants to spend the $300 to put signal repeaters on each of the floors. Simple solution, right. This will be my last year to put up with this. I can't believe I've gone this long and the many number of nights at this location without descent Internet. No More! October 28, 2015
Rated 1.0 out of 5.0 by couldn't get in my room Although the room, bed, price and everything was great as usual. The problem was when returning from a concert at midnight my room key did not work, went to the front desk 3 times. Each time front desk gave me a new card. She finally went to my room changed the batteries, my room key still didn't work, neither did her master room key she had. Luckily my brother and sis in law were staying there. So we were in their room for a while until girl came back with an electronic device to open the door. We were going to have breakfast away from the hotel the next day but could not leave... no room key. I thought i would get some kind of discount or at least some extra IHG MEMBER points for the inconvenience ... girl said she would tell the manager, but I guess he figured "No need, their gone anyway." Didn't even get a call the nextorning to apologize for the situation . Oh well, plet of other Holiday Inn expresses in El Paso that I will be staying g at. AGAIN, GIRL AT THE FRONT DESK WAS AWESOME THAT NIGHT!!! October 27, 2015
Rated 2.0 out of 5.0 by Fair Expected the room to have a refrigerator and microwave. My last night the maid did not leave any soap or tissues in the room. October 27, 2015
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