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Rated 4.4 out of 5 by 85 reviewers.
Rated 5.0 out of 5.0 by Great service, great breakfast and very clean. I highly recommend this hotel to all of my friends and business partners. June 5, 2013
Rated 4.0 out of 5.0 Overnight staff The overnight staff was extremely good. They made fresh coffee early and set up the breakfast early - very considerate March 24, 2013
Rated 5.0 out of 5.0 by On My way to Arizona I had planned on staying in this hotel two months earlier. That day, I-10 had been closed, it was a miserable blizzard and was just happy to get in. Staff was very hospitable and understanding of my distress from the road from Fort Stockton and very attentive to my needs. This hotel appears to be somewhat new and in all appearances very well maintained with a warm staff. My room was also most comfortable and the bed just right. Despite the 15 degree weather outside, my room was comfortable. I left very early in the morning and found that coffee was already available at 0500 hours, just what I needed. Tells me they are accustomed to taking care of early risers. I plan to stay here again. Good value for the price paid and in a good part of town. March 24, 2013
Rated 4.0 out of 5.0 by Business trip Decent hotel of good value hotel is in a nice location March 21, 2013
Rated 3.0 out of 5.0 by It is Ok I reserved a King Size bed with confirmation number but when I opend the door there were two queen size beds. Instead of making a fuss I went ahead and went to bed (it was very late). Sheets felt thin and cheap. I think I am used to finer quality sheets. Had to leave early the next day before breakfast. March 21, 2013
Rated 3.0 out of 5.0 by THERE ARE BETTER CHOICES.... This is a very average HIE with a higher-than-average nightly rate ... check other IHC properties in El Paso first. No mini-fridge (only in the suites here) in the room, which was a surprise after staying in IHC properties for most of a 5 week road trip. It is close to a large shopping / dining complex - a plus for some. The advance signage is misleading and you can miss the entrance easily from I-10 W --- an early exit when coming into the city from the east. March 19, 2013
Rated 5.0 out of 5.0 by Our stay It was very comfortable room and the help was very friendly and informative.... March 7, 2013
Rated 4.0 out of 5.0 by Very expensive We stayed in this hotel for one night 2 weeks apart. The rates were different for the 2 nights plus the rates were VERY expensive for what was offered. There was only an outside pool and it was too cold to swim. February 24, 2013
Rated 5.0 out of 5.0 by Walking distance to several restaurants. Convenient location. Walking distance to several restaurants. February 19, 2013
Rated 5.0 out of 5.0 by Above and Beyond i have been battling neck problems and slleping disorder for over a year now. I slept the whole night through and woke up with no headache. i went to the front desk and asked the clerk if i could buy the pillow, she explained that you can go to the web site and buy as many as you want, i explained to her that i wanted this pillow, she directed me to the manager for such an odd request, he finally got with the general manager and before i check out they gave me the pillow. February 18, 2013
Rated 5.0 out of 5.0 by Nice Hotel The only thing I dont like is the bisquits and gravy. They need to get rid of that stuff! Its horrible!!! Bisquits are horrible, hard as a rock and the gravy is just not good! The rest seems fine! February 11, 2013
Rated 1.0 out of 5.0 by Room The toilet backed up and there was a large wet spot between the beds couldnt complaine because they were full February 1, 2013
Rated 5.0 out of 5.0 by Excellent Customer Service Both Nick and Steve helped me with my check-in. Both individuals were more than professional in their service. Kudos to both. Everything was as expected as this was not my first visit to the property. Thanks for the excellent customer service. January 25, 2013
Rated 4.0 out of 5.0 by Ok place to stay after a long trip After a trip of 800 miles it was a welcome relief to find this place and spend the night. Did not stay too long, took off the next morning for the final leg of the trip. The sheets were on the cheap side, I guess I am used to fine thread sheets. They felt thin also. Quiet room which was good. Quick route from IH 10 and quick back on. Found a Starbucks close which was welcome. January 15, 2013
Rated 4.0 out of 5.0 by Convenient and comfortable Missed the fridge and microwave. With that said, everything else was great. The staff was wonderful. The hotel was clean. The location was convenient to movies and restaurants. I will definately stay again. December 4, 2012
Rated 5.0 out of 5.0 by Night check-in clerk Night clerk was able to provide an upgrade, which I always ask and appreciate. December 3, 2012
Rated 5.0 out of 5.0 by Very nice hotel and staff This is a good HIExpress -- well maintained and staffed. No problems of any kind except letting smokers congregate around the back door (which the manager said he was correcting asap). Breakfast eggs dried out and unappealing, but dining area clean and well maintained. Decent variety but no fruit. Would definitely stay here again. November 4, 2012
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