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Rated 4.2 out of 5 by 82 reviewers.
Rated 4.0 out of 5.0 by El Reno Overall a great place to stay, but there were times when excessive noise in the hallway could be heard in the room. This does not take away from the great staff and the service they provided. March 3, 2015
Rated 5.0 out of 5.0 by Very comforble, clean, and excellent breakfast Very good, staff was accommodating and breakfast was great. March 2, 2015
Rated 5.0 out of 5.0 by Great Service This was a quick stop after a long drive through the Oklahoma City snow storm. It was a great place to get rested and out of the weather. February 27, 2015
Rated 5.0 out of 5.0 by We always look for Holiday Inn Express when we travel. The bed is very comfortable & love the texture of the sheets! So soft! February 27, 2015
Rated 4.0 out of 5.0 by My Stay The hotel is very comfortable. Although dirt is found in the hallways due to oil fields, it was a nice stay. My only problem is that they are inconsistent with the breakfast menu. I have stayed at other HI express locations and they serve better fruit and variety. This location ran out of skim milk and although I was told it was ordered and was on its way,, a week later still no skim milk. I know it is difficult, but heart healthy individuals exist and a continuous effort to cater to their dietary concerns is prudent. Maybe next week they will have skim milk, if not another hotel is in the future. February 24, 2015
Rated 1.0 out of 5.0 by Horrible Customer Service We are a company here in El Reno that uses this hotel frequently for our training. This hotel is convenient, and one that we have been using for a couple of years now. Every time that any of our guys stay they always have a problem. The most recent stay we had billing problems with the front desk. The lady helping check in was very rude and had the worst attitude. We have 2 cards that are on file with a continuous approval. The one that we were holding the room with was declined but the other one she would not even run because she didn’t want to check her files to get it taken care of. The next day I called to see if everything was taken care of she took my name and number and never called back. When I called back the next day the lady at the front desk told me that she had not had time to check on it and would call me back when she had time. Still have not heard from her. One occasion they even gave our rooms away and luckily the other guys let them stay in their rooms. Every time I ask them to send me the bills for the hotel I only get half of them. Then when I call and ask again they tell me they will send them over and they never do. It's just a nightmare. I have even talked to the manager on several occasions but I am lucky if she calls me back, and she never straightens anything out. Even though this hotel is convenient and is close, we will be taking our business elsewhere. I would not recommend this hotel to anyone. I have actually discouraged the entire company from using them when they come to town. February 23, 2015
Rated 5.0 out of 5.0 by Clean and Comfortable I stayed at this property for 6 consecutive nights during my most recent stay. The cleanliness, comfort and priviacy provided at this location is outstanding. Parking is ample and easy. The physical location is convenient and provides easy access to most business and restuarants you could need. Although I did not use the pool or fitness center, I noted them to be suitable for my purposes should I have chosen too utilize them. February 18, 2015
Rated 5.0 out of 5.0 by Upgrade! I am a Gold Member and they upgraded me to a Suite, loved the modern look of this hotel. Very nice. February 17, 2015
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