Rated 4.2 out of 5 by 123
Rated 5.0 out of 5.0 by Fischerref1 comfy bed and clean room
Nice hotel overall. Crazy las Vegas color scheme. It could use some free weights in the workout room. Other than that a good facility.
August 25, 2015
Rated 5.0 out of 5.0 by Preacherman12 Comfortable bed and quiet
Very good hotel and good service. The breakfast staff could have been more responsive when food got low. Overall the hotel was clean and everything in the room worked.
August 17, 2015
Rated 1.0 out of 5.0 by FamilyGathering Poor Service
Some of the rudest staff and general manager I've encountered in the service industry.
August 5, 2015
Rated 4.0 out of 5.0 by scott080315 Pleasure to work with Pam - desk clerk
We will miss Pam at the front desk taking care of our reservations and billing issues. She has a wonderful, helpful attitude. An asset for the hotel.
August 3, 2015
Rated 1.0 out of 5.0 by rspell27 The worst experience I've had at this hotel.
I could not believe how horribly this stay went. I've stayed at this hotel a number of times before and am so disappointed with this stay and the staff.
When we arrived, the front desk was empty. After a few minutes, I called "Hello" a couple of times before the young girl (Tangie) came out from behind the partition, while holding onto her cell phone.
I was not greeted as an IHG Rewards Club member and after handing over my membership card, she handed it back and stated "this is on there".
We had been in the room about 45 minutes when the front desk clerk called my room and said "Ma'am... never mind" and hung up. Two minutes after that phone call a complete stranger entered into our room with a key the desk clerk had given him. I called down and she said "That's why I called you". I sent the other guest downstairs to be reassigned to his own room. The desk clerk called me back ten minutes later saying that she apologized and that's why she had called. She had never said anything in the first phone call about the possibility of a man coming into my room. When she assigned this stranger my room and gave him a key for it, she locked us out of our room, but never said anything to us about needing to reset our keys. When we returned from dinner and visiting family, we found out that we were locked out and had to go back downstairs to have our keys reset.
The single beverage vending machine was out of bottles of water and the (same) desk clerk told me she was out, but I noticed at least a dozen bottles of water in the cooler in the morning.
The shower curtain in our room was ripped in 3 places from the rings. There was no working ventilation in our bathroom so the entire room became humid when anybody showered. The bathtub drain plug was broken and if it weren't removed completely from the tub, it wouldn't drain.
The fold-out sofa bed had chips and crumbs folded inside the mattress that we found when we opened it for my son to sleep on. The sofa bed was set to decline towards the feet once it was completely opened so it was very uncomfortable.
I attempted to use the fitness center the first morning we were there. The locked thermostat was set at 79 degrees and the temperature in the room was 85 degrees and very humid. That is not a safe environment for people to be exerting themselves. There were no towels in the room and the disinfectant wipes were empty. The elliptical was in use when I entered, but was so close to the water fountain that if I had attempted to get water, I would've been hit by the pedals of the elliptical machine.
The young man who worked the front desk on Saturday, August 1st was very polite, cordial, and efficient. Please commend him for his wonderful working attitude!
On Sunday, August 2nd I found that there was no hand soap in the guest bathroom on the first floor near the pool. I notified a staff member and I am not sure if it was ever replaced.
When we were checking out on Sunday morning, I had to call "Hello" 3 times before the general manager came out from another office. She refused to print me out a folio, even though I asked several times. She stated that it could not be done since I had paid for the room in advance. I've always paid for the rooms in advance and I've always been able to receive a folio before departing.
Again, I cannot believe how horribly and unaccommodating the staff, including the general manager, were to my family on this stay. I have always been happy staying at this property in the past. I am appalled that we were treated this way when we spent $150 per night to stay here.
August 3, 2015
Rated 4.0 out of 5.0 by Cindy3333 Very Impressive Hotel
We were pleasantly surprised by this hotel. We were driving across country and stayed in 5 Holiday Inn Expresses (we've stayed at several over many years) and this one was unlike all others. It was very modern but also reminded me of the cool 60's era. The room was very large and extremely comfortable. We enjoyed the flat screen TV and pillow selection. The only things that didn't measure up to other HI Expresses were: overdone and cold omelets, cinnamon buns were burnt on the bottom and lack of hard boiled eggs. In spite of the food situation, I would definitely stay here again as this may have been a one time occurrence or perhaps a new cook.
July 31, 2015
Rated 5.0 out of 5.0 by dbwood el reno
a beautifully re done clean hotel. will definatley stay again
July 28, 2015