Rated 4.2 out of 5 by 20
Rated 2.0 out of 5.0 by DD40 Overcharged and room not ready
We were charged $10 more than the rate on the confirmation. I asked the clerk about it when we checked out and he said he would make a note (which he did) but he was new and did not know what else to do. My credit card was charged the higher amount. I called the hotel and was told that the manager might be on duty later that night (Saturday) but was not scheduled to work again until Monday. I will try to call back then. Housekeeping was in our room when we went in and we had to hang out in the lobby for about 15 minutes while the room was being cleaned. The closet was more shallow than the width of the hangers so we had to hold the clothes at an angle to get the door closed.
November 23, 2013
Rated 2.0 out of 5.0 by Daisy11 Bad odor
The room had a bad odor all night. The clothes smell bad and carpet sticky..
October 30, 2013
Rated 5.0 out of 5.0 by SkipperJ Recent Stay
This HIE is the best place to stay when in Elgin TX.
The staff are very pleasant and will accommodate any reasonable request. I could not ask for a better place to stay.
October 27, 2013
Rated 4.0 out of 5.0 by DAVY20 OVER ALL COMFORT WAS GREAT-BED, AIR CON, CLEANLINESS
LOVED THE AREA, PEACEFUL, AND ENJOYED OUR STAY, WILL STAY HERE AGAIN FOR SURE. ONLY SET BACK WAS THAT OUR REWARDS CLUB MEMBERSHIP WAS NEVER ADDRESSED UNTIL WE MENTIONED IT. BUT OTHERWISE WE LIKED EVERYTHING ELSE.
October 17, 2013
Rated 5.0 out of 5.0 by Skysoldier6 Great service and comfy rooms
Overall a great stay in Elgin,TX. For it being a small town it was great to have this hotel there. My kids had a blast in the pool and they loved the breakfast each day. The beds were very comfortable and clean. Housekeeping was very kind and helpful.
October 16, 2013
Rated 5.0 out of 5.0 by Lucian04 Holiday Inn Express in Elgin, Texas
Our experience at this Holiday Inn Express was nothing short of wonderful. The young lady who checked us in couldn't have been more friendly and helpful. She does her job quite well. As for the hotel and room itself, everything was just the way we like it--clean, clean, clean. This is so importanjt to us when we travel.
September 24, 2013
Rated 1.0 out of 5.0 by unsatisfied13 better cleaning and maintenance needed
The room felt humid and smelled like stale water. Turns out the hose that sends water into the toilet had a leak, and the yellowing, cloth shower curtain has never seen a washer or bleach. There were no other rooms, so I had to settle for the front desk person getting a wrench and fixing it to the best of her ability. The bathroom had multiple locations where patch work was being done on the ceiling. Additionally, the door to the stairwell had no hinge to prevent slamming, so all hours of the a.m. I got to enjoy that sound! The breakfast options were either limited (for cold or room temperature items) or unappetizing (for hot items). I won't be recommending this particular location, and definitely won't be back myself.
But to be fair... the staff, the tv and cable options, and the overall decor of the hotel were nice.
September 24, 2013
Rated 5.0 out of 5.0 by Gailvenez Spacious room, very clean.
Breakfast included eggs, biscuits and sausage gravy. Much better than the usual free breakfast fare in a hotel!
Afternoon freshly baked cookies were wonderful.
September 10, 2013