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Rated 4.3 out of 5 by 27 reviewers.
Rated 5.0 out of 5.0 by Best place in town The hotel staff are extremely courteous and friendly. They make me feel at home. I couldn't ask for more. February 25, 2014
Rated 5.0 out of 5.0 by Outstanding Staff & Service This hotel has the most helpful, courteous, and friendly staff that I've ever encountered. They go out of their way to make your stay pleasant and comfortable. The hotel is always clean and fresh. February 9, 2014
Rated 2.0 out of 5.0 by Don't think so We were on the second floor and could hear everything the people above did when they go home at 12 pm. We called them "big foot" and "toto". Sad. Second night fire sensor started going off at 12:30. Husband disabled because it would take too long to get atten. All in all, will not be staying again. January 8, 2014
Rated 5.0 out of 5.0 by Great staff and hotel If every hotel had the desire to make your stay as nice as the Holiday Inn in Elgin then traveling would be much more desirable. From the very high end to the middle, this is the hotel that stood out over all others. The staff was wonderful, the front desk assisted us in every way possible and the room was perfect. Comfortable, clean and felt like it should. We couldn't have been more pleased with our stay. After 3300 miles, we have spent a few nights in hotels on our last trip and this by far was the best and exceeded all expectations. Thank you to all but especially to the young man working the front desk, he was great. December 27, 2013
Rated 5.0 out of 5.0 by Comfortable Stay and great service Room was clean and the lobby was big and very well lit. December 19, 2013
Rated 5.0 out of 5.0 by Best in town This is the best place to stay in Elgin hands down. December 14, 2013
Rated 5.0 out of 5.0 by Great Staff - Great Hotel We had originally booked a room for 3 nights but because of a funeral and the weather, we decided to leave from the funeral and see if we could check in a day early . Rollo did a great job of getting us setup to check in early and we did not have move when our scheduled check came ready. We stay here a lot as we have family in the area and have always had a great experience December 13, 2013
Rated 2.0 out of 5.0 by Overcharged and room not ready We were charged $10 more than the rate on the confirmation. I asked the clerk about it when we checked out and he said he would make a note (which he did) but he was new and did not know what else to do. My credit card was charged the higher amount. I called the hotel and was told that the manager might be on duty later that night (Saturday) but was not scheduled to work again until Monday. I will try to call back then. Housekeeping was in our room when we went in and we had to hang out in the lobby for about 15 minutes while the room was being cleaned. The closet was more shallow than the width of the hangers so we had to hold the clothes at an angle to get the door closed. November 23, 2013
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