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Rated 4.3 out of 5 by 64 reviewers.
Rated 5.0 out of 5.0 by Outstanding Staff & Service This hotel has the most helpful, courteous, and friendly staff that I've ever encountered. They go out of their way to make your stay pleasant and comfortable. The hotel is always clean and fresh. February 9, 2014
Rated 2.0 out of 5.0 by Don't think so We were on the second floor and could hear everything the people above did when they go home at 12 pm. We called them "big foot" and "toto". Sad. Second night fire sensor started going off at 12:30. Husband disabled because it would take too long to get atten. All in all, will not be staying again. January 8, 2014
Rated 5.0 out of 5.0 by Great staff and hotel If every hotel had the desire to make your stay as nice as the Holiday Inn in Elgin then traveling would be much more desirable. From the very high end to the middle, this is the hotel that stood out over all others. The staff was wonderful, the front desk assisted us in every way possible and the room was perfect. Comfortable, clean and felt like it should. We couldn't have been more pleased with our stay. After 3300 miles, we have spent a few nights in hotels on our last trip and this by far was the best and exceeded all expectations. Thank you to all but especially to the young man working the front desk, he was great. December 27, 2013
Rated 5.0 out of 5.0 by Comfortable Stay and great service Room was clean and the lobby was big and very well lit. December 19, 2013
Rated 5.0 out of 5.0 by Best in town This is the best place to stay in Elgin hands down. December 14, 2013
Rated 5.0 out of 5.0 by Great Staff - Great Hotel We had originally booked a room for 3 nights but because of a funeral and the weather, we decided to leave from the funeral and see if we could check in a day early . Rollo did a great job of getting us setup to check in early and we did not have move when our scheduled check came ready. We stay here a lot as we have family in the area and have always had a great experience December 13, 2013
Rated 2.0 out of 5.0 by Overcharged and room not ready We were charged $10 more than the rate on the confirmation. I asked the clerk about it when we checked out and he said he would make a note (which he did) but he was new and did not know what else to do. My credit card was charged the higher amount. I called the hotel and was told that the manager might be on duty later that night (Saturday) but was not scheduled to work again until Monday. I will try to call back then. Housekeeping was in our room when we went in and we had to hang out in the lobby for about 15 minutes while the room was being cleaned. The closet was more shallow than the width of the hangers so we had to hold the clothes at an angle to get the door closed. November 23, 2013
Rated 2.0 out of 5.0 by Bad odor The room had a bad odor all night. The clothes smell bad and carpet sticky.. October 30, 2013
Rated 5.0 out of 5.0 by Recent Stay This HIE is the best place to stay when in Elgin TX. The staff are very pleasant and will accommodate any reasonable request. I could not ask for a better place to stay. October 27, 2013
Rated 4.0 out of 5.0 by OVER ALL COMFORT WAS GREAT-BED, AIR CON, CLEANLINESS LOVED THE AREA, PEACEFUL, AND ENJOYED OUR STAY, WILL STAY HERE AGAIN FOR SURE. ONLY SET BACK WAS THAT OUR REWARDS CLUB MEMBERSHIP WAS NEVER ADDRESSED UNTIL WE MENTIONED IT. BUT OTHERWISE WE LIKED EVERYTHING ELSE. October 17, 2013
Rated 5.0 out of 5.0 by Great service and comfy rooms Overall a great stay in Elgin,TX. For it being a small town it was great to have this hotel there. My kids had a blast in the pool and they loved the breakfast each day. The beds were very comfortable and clean. Housekeeping was very kind and helpful. October 16, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express in Elgin, Texas Our experience at this Holiday Inn Express was nothing short of wonderful. The young lady who checked us in couldn't have been more friendly and helpful. She does her job quite well. As for the hotel and room itself, everything was just the way we like it--clean, clean, clean. This is so importanjt to us when we travel. September 24, 2013
Rated 1.0 out of 5.0 by better cleaning and maintenance needed The room felt humid and smelled like stale water. Turns out the hose that sends water into the toilet had a leak, and the yellowing, cloth shower curtain has never seen a washer or bleach. There were no other rooms, so I had to settle for the front desk person getting a wrench and fixing it to the best of her ability. The bathroom had multiple locations where patch work was being done on the ceiling. Additionally, the door to the stairwell had no hinge to prevent slamming, so all hours of the a.m. I got to enjoy that sound! The breakfast options were either limited (for cold or room temperature items) or unappetizing (for hot items). I won't be recommending this particular location, and definitely won't be back myself. But to be fair... the staff, the tv and cable options, and the overall decor of the hotel were nice. September 24, 2013
Rated 5.0 out of 5.0 by Spacious room, very clean. Breakfast included eggs, biscuits and sausage gravy. Much better than the usual free breakfast fare in a hotel! Afternoon freshly baked cookies were wonderful. September 10, 2013
Rated 5.0 out of 5.0 by BED NEED TO BE UP GRADED THE BEDS NEED TO BE UP GRADED STAYED IN MARBLE FALLS MULTIPLE TIMES THEIR BEDS ARE GREAT OTHER THAN THE BEDS THIS WAS A MUCH BETTER STAY THAN I HAD LAST YEAR AT THIS SAME TIME September 7, 2013
Rated 4.0 out of 5.0 by Elgin Review Enjoyed our stay. Good place to stay for COTA races. Good BBQ just down road from hotel. Staff very helpful. August 2, 2013
Rated 5.0 out of 5.0 by Always a great place to stay I usually stay at the Holiday Inn in Elgin at least once a year. It is always an enjoyable experience. Friendly staff who go out of their was to make my stay a comfortable, relaxing experience. June 28, 2013
Rated 5.0 out of 5.0 by Super service and room Excellent service. Reservations had a question regarding my room type request and called me the day before my arrival to clarify. I arrived about 2:30 so Front desk staff checked for clean room allowing me an early check-in. I will definitely plan to stay in this HIExpress again. June 22, 2013
Rated 5.0 out of 5.0 by Excellent place to stay Extremely clean place to stay. I have seen newer Holiday Inns than this one and I was amazed as to how clean everything is kept. Had no problems during my stay. Comfortable room, beds, clean restrooms, great breakfast and very courteous staff. Location was a little hidden but not a big deal once you found it. June 21, 2013
Rated 5.0 out of 5.0 by Very clean facilities and friendly staff We thoroughly enjoyed our stay! We'll be back next year. April 26, 2013
Rated 5.0 out of 5.0 by Wonderful All aspects of my recent stay at this Elgin Holiday inn Express were WONDERFUL. I was greeted and checked-in promptly and with tons of hospitality by the young lady at the frontdesk. My room was quiet, very clean, well maintained and relaxing! Had a wonderful stay. Thank yiu. April 25, 2013
Rated 2.0 out of 5.0 by Poor Example 1) When Checking in, they said no upgrade was available, but when I said I would pay, it became available. 2) the bed was in such a poor Condition, No matter how I lied on it, my back hurt 3) The sink in the Bathroom Leaked For the price I was charged, the accommodations were extremely poor April 19, 2013
Rated 5.0 out of 5.0 by THE PLACE TO STAY Great management team. And a first class place to stay. Super clean!!!!!!!!!!!!!! February 4, 2013
Rated 5.0 out of 5.0 by Super Staff , Great Hotel The staff is very good . The rooms and bathrooms are clean . Excellent Hotel . January 25, 2013
Rated 5.0 out of 5.0 by Great Hotel Great hotel ,Excellent Staff ,nice and clean rooms looks great after renovation . November 6, 2012
Rated 4.0 out of 5.0 by Tough Mudder I enjoyed my stay here. They were in the middle of renovating. When I first arrived my room had no water. I was very worried because they didn't have another room available and most the hotels in the area were booked, but they fixed the water. Other than the functioning of the AC unit, I enjoyed my stay. October 17, 2012
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