Rated 4.4 out of 5 by 152
Rated 5.0 out of 5.0 Good as usual
Front desk was friendly. The food for breakfast was barely edible, but the drinks were fine and the area was clean.
September 30, 2014
Rated 5.0 out of 5.0 by swtraveler43 Great Facility, Great Staff
The hotel is in a convenient location. The rooms were comfortable and quiet, and the staff was friendly. The breakfast bar could use a little work.
September 26, 2014
Rated 5.0 out of 5.0 by socalzgirl Nice Stay, Clean Rooms and Friendly Staff!
We were in town for a wedding in the area and the hotel was perfect. From the moment we came in the front desk staff were super nice and checked us in right away. Coming in from an 8 hour drive it was nice to get to our room quickly. The room itself was very clean and spacious. It had everything you could want from a clean refrigerator to a clean microwave and large TV. There was a baseball tournament (teams) staying at the hotel but we hardly heard anyone. If kids were running around yelling in the lobby the front desk immediately put a stop to it in a nice way, telling the parents and children to keep the noise down as it was passed 9pm.
Overall if I am ever in the area again I would stay here. Great Holiday Inn!
September 24, 2014
Rated 2.0 out of 5.0 by traveling teacher not a valued IHG member
Due to travel difficulties I needed a last minute room so I booked an IHG king room at the hotel on their computer in the business center because the clerk told me he could not book a rewards night.
I was told by the desk clerk that they had a king room and the reservation system on the computer said a king suite was available. When I got to the room it was a two queen bed room. He did nothing to fix the problem when I got to the room and called the desk. He then told me that is what they had. I was too tired from delayed flights to contest the change. I really just needed a place to sleep and continue my travels but the lax attitude was not appreciated.
I was not greeted as an IHG member nor offered any of the services or amenities. He obviously knew I was one since I was using reward nights.
This is not typical of Holiday Inn Hotels
September 24, 2014
Rated 5.0 out of 5.0 by irishjudy Very comfortable - need work on breakfast
Was an extremely nice stay. Everything was clean and dress and staff was exceptional. Noise level was very good due to the configuration of rooms. Work needed on breakfast area - eggs were not very good - think they were powdered. Would stay here again. This was my 3rd year here for a family reunion.
September 18, 2014
Rated 5.0 out of 5.0 by Dustin1313 My Recent Stay
Everything at this hotel is excellent. This was my second stay at this location and I have not been disappointed. Highly recommend!!!!
September 15, 2014
Rated 4.0 out of 5.0 by Scoopz Great place to stay in Elk Grove
Stayed at hotel for business. Since I was there with many colleagues we obviously wanted to do a little drinking at the end of the day. This hotel was ideally situated for that; many restaurants within walking distance, including a micro brewery across the street. Hotel was very clean and quiet. The staff were awesome, very polite, professional and helpful. The only downside was the continental breakfast. I don't usually expect much from these and this one was better than some others, but it was still a little disappointing. I think if they replaced the useless pancake maker with a waffle maker it would be much better. Overall, a good place to stay and I would stay again.
September 14, 2014
Rated 2.0 out of 5.0 by Gupta Clean Towels and sheets, comfortable pillows
I was thoroughly disappointed with the cleanliness, staff attitude and not to mention quality of breakfast served.
September 14, 2014
Rated 5.0 out of 5.0 by Elkgrove Nice stay at nice hotel.
This is a good quality hotel at just the right price. Everything was enjoyable from check in to check out. The only sad part came at breakfast when the pancake maker was broken. Pancakes would have really tied it all together. Definitely recommend staying here though.
September 12, 2014
Rated 4.0 out of 5.0 by Laddddy Clean basic hotel
The people at the front desk were were very friendly and helpful.
September 11, 2014
Rated 4.0 out of 5.0 by Zakath Nice Stay
We had a very nice enjoyable family stay. A huge improvement from last years visit. Good customer service and nice clean rooms. We will come back
September 10, 2014
Rated 4.0 out of 5.0 by OnTheRoadforWork Excellent Rooms
I was able to enjoy great sleeps at night in the clean, quiet and comfortable rooms. There are many dining options within walking distance also.
September 9, 2014
Rated 5.0 out of 5.0 by TyEa Friendly Staff and great Accomodations
My family and I had a very enjoyable stay in your hotel. All of the staff were great and friendly. The breakfast was filling and great. We will definitely choose to stay in your hotel on our next visit to Elk Grove, Ca.
September 6, 2014
Rated 5.0 out of 5.0 by Amber's Mom Great experience
Very nice, clean hotel with exceptionally friendly, efficient staff. Rooms was nicely decorated and comfortable. Great coffee and varied breakfasts. Comfortable atmosphere.
September 3, 2014
Rated 5.0 out of 5.0 by ChristyBill Quiet Comfortable Rooms
We were visiting Sacramento for a wedding and narrowed it down to two hotels. After calling both of the hotels, we decided on this one. The front desk customer service went above and beyond our expectations of providing the necessary information in order to decide where to stay. He even offered to do our reservations and did so. He did not refer me back to the website to do it. He also took it a step further and asked if I was also a member of other organizations where I could receive a discount. I was and my rate was reduced some. The room was very clean and comfortable. The hotel is perfectly located near shopping centers and restaurants. Plus, within 3 miles of the wedding. We will be returning to this hotel when ever we are in the Sacramento area!
September 3, 2014
Rated 5.0 out of 5.0 by LeighB58 Business Stay
I enjoyed this hotel very much. The staff were excellent and happy people. It was central to the location for my business trip. I would definitely stay here again.
September 2, 2014
Rated 5.0 out of 5.0 by Jessie477 Nice room and good location
I enjoyed my stay. The room was nice and big. The bed comfortable. The hotel was in a great location. Very close to shopping and restaurants
August 29, 2014
Rated 5.0 out of 5.0 by shughes1010 Vacation for me and a mini vacation for my grandkids.
I have been staying at this particular Holiday Inn Express since 2006 or 2007, I believe. I have always found it to be a great experience with the exception of losing the power one year. While I realize Holiday Inn Express had nothing to do with the power outage, I came back very disappointed from my visit with my grandkids. I would still recommend this hotel to anyone staying in the Elk Grove area.
August 27, 2014
Rated 5.0 out of 5.0 by Cloud9db Best Kept Secret in Holiday Inn Express Locations
The Elk Grove/Laguna Location is by far the best Holiday Inn Express location in the United States and I have stayed at many. The staff, service, food and cleanliness of the facility, although now 9 years old, is outstanding. I am always amazed at the way the beds are made the sheets are so tight. It makes for such a restful night sleep when you are not fighting the sheets and the beds are very comfortable. The entire experience is a treat when you come from your bed at home. We have been a customer for 9 years and always look forward to our returns.
August 27, 2014
Rated 5.0 out of 5.0 by ge gregor friendly staff
I stay at this hotel several times a year and always treated well by the hotel staff.
August 26, 2014
Rated 5.0 out of 5.0 by Dr Brian second home
friendly staff, nice rooms and a few extras made my stays comfortable
August 25, 2014
Rated 5.0 out of 5.0 by JWcowboy Great location relaxing stay
Arrived and the front desk helped update my awards information. Great walking distance to nice eating places.
August 23, 2014
Rated 5.0 out of 5.0 by map200 great hotel
Everything we needed for a great price. I would stay at your hotels anywhere I go in the future.
August 22, 2014
Rated 5.0 out of 5.0 by brotherinChrist World Class Staff and Management
Staff cares about guests and the bed/pillows are the best I have experienced at HIE...slept like a baby!
August 21, 2014
Rated 5.0 out of 5.0 by Amiel's Mimi Great Accomodations
The hotel was very, very clean and the staff very pleasant. I will definitely stay here again. It's close to all type of stores and restaurants. Great place for a family reunion.........
August 20, 2014
Rated 5.0 out of 5.0 by DDaavvee Short but sweet
Just one night for business. I wish I had more time to enjoy all the hotel has to offer.
August 18, 2014
Rated 4.0 out of 5.0 by 12xx89zz2 Mismanagement of personal data.
Would change my rating had I noticed the errors on my paperwork.
Still don't have invoice for stay.
August 16, 2014
Rated 5.0 out of 5.0 by LindaS07 Beautiful hotel
Quiet hotel, courteous staff, I highly recommen this hotel
August 14, 2014
Rated 5.0 out of 5.0 by Mumbo17 Comfortable, Clean Room, Great Staff
For the price, this hotel ticks a lot of boxes. The location has easy freeway access and is within walking distance of many restaurants and stores. The staff was welcoming and efficient and seemed genuinely interested in our having an enjoyable stay.
August 13, 2014
Rated 4.0 out of 5.0 by Guest223 Convenient location, a few issues
The hotel was clean and comfortable overall with friendly staff. The breakfast was lacking, IMO, especially for the price but I'm glad they at least rotated the offering every other day so that I could eat something for 1/2 my stay.
Unfortunately, around midnight on the first night of my stay an intoxicated woman wandered into the hotel and was pacing, sitting, rocking, moaning, eating and attempting to enter rooms in the hallway immediately outside my room. She was out there for at least 2 hours and when I called the front desk for security/help (in case there was actually something wrong with her - there was no way I was comfortable opening my door to find out) I was told by the young woman on duty that she was the only one there, no security and (rightfully) she didn't feel safe handling the situation...even if she could leave the front desk to check things out. She did call the non-emergency police number for me but the woman wandered away 30 minutes later before they ever arrived. I found out the next day that she was not a guest at the hotel but had just wandered in off the street.
Not a great start to my trip and it certainly didn't leave me feeling safe the following nights.
August 13, 2014