Rated 2.0 out of 5.0 by EASPERU more facilities and would be a good hotel
I booked this hotel quiet often because it is near to my relative’s home and despite the fact that they have me in their frequent guest list and I am in the top level of the Priority Club Rewards, I did not get a positive answer when I asked if they could store my luggage for a day. There was no real explanation just a lack of interest in the guest needs. Also after my late checkout request it was disappointing to receive only 30 minutes extra. I do understand that late checkouts might be subject to occupancy but as I mention before, I just felt a lack of caring because nobody explained if the hotel was full or nothing.
In this hotel did not feel appreciated for being a Priority Club member, careless staff !
May 15, 2013
Rated 1.0 out of 5.0 by JustVisitin Not recommended: Poor staff attitude, parking issues
We had a number of issues with the hotel & staff during our stay, and when I asked the front desk associate while checking out for a comment card, she pointed me down a hallway where I wasn't able to find any cards. When I asked her for clarification, she rudely responded, "I guess we don't do it anymore. You can leave a comment online." I emailed the hotel personally and got no response, so here you go.
When we got back to the hotel during our second night after being gone all day (around 11pm at night), there was no parking. There would have been, except there was a boat and a large truck taking up 7 parking spaces because they parked across the stalls instead of in the overflow/large vehicle lot. We went to the desk manager that night to alert him. He said he was aware of the boat, but apparently the license plate was not registered in their system so they couldn't track down the owner to discuss parking options for large vehicles.
As I'm sure it is with the other guests, when I signed in to the hotel, I had to give my license plate number on my sign-in sheet. So if this boat was parked there casually and wasn't registered to be in their lot, TOW THEM. The front desk worker was completely ambivalent and offered no solutions or apology, but instead said "There's nothing we can do." We parked on the street and walked to the hotel. Just frustrating that no care was taken and the overnight worker just didn't seem to mind.
The air conditioning in our room also had issues -- it was 100 degrees the day we were in Sacramento and the room was very stuffy when we got in. We turned on the AC, but there was no way to turn it off. It's like the fans weren't properly moderating the temperature of the room and instead our space turned into a refrigerator. We were up and down a number of times during the night to control the temperature ourselves -- it was going from too cold to too hot within hours and the only way to prevent this was to shut the AC off and turn it back on when needed.
Finally, at 7:30am during our second morning there, housekeeping tried to enter our room despite us having an 11am checkout AND the do-not disturb sign on our door. I went up to the door and told them to come back later, to which there was no apology. Just irritating that we weren't even given the courtesy to try to sleep in an institution where that is ALL we are there to do.
These events just made for a very uncomfortable, frustrating, and restless night. Then to have the front desk worker mislead us about being able to leave a comment -- I was appalled at her lackadaisical attitude. More specifically, I'm appalled at every staff member we encountered during our stay displaying this same attitude.
I was very dissatisfied with this hotel & wouldn't recommend it to others who are looking for a restful place to sleep. There is a major need of coaching for this staff on what "hospitality" means.
May 14, 2013
Rated 4.0 out of 5.0 by Leo71 Good Service
Overall good service and facilities. Very convenient location off the freeway. I will choose this hotel again if traveling to Sacramento Area.
May 13, 2013
Rated 4.0 out of 5.0 by rbanier Nice room, breakfast could use little improvement
We had a nice and clean room at this hotel and also liked the pool. The breakfast could use a little improvement.
May 7, 2013
Rated 1.0 out of 5.0 by Susie813 2nd Stay & Watch Incidental Charges
2nd stay with in a few months and second time absolutely no recognition for being a Platinum Priority Club member. Had a fire alarm at 2:00 AM and had to stand outside for an hour while the issue was resolved which was an unavoidable issue. However, other people had charges reduced for the night. I used points for my room so why wasn't I credited for some of those points? To top it all off, the hold put on my debit card for incidentals actually turned into a CHARGE on my account for $28.00 5 days later. I called the hotel about the charge and was told to call the Priority Club number which I did. Priority Club was very gracious and said they would email the hotel to have the charges immediately reversed. I called the hotel back to ask why I had to go through all of this when the error was on their end and all of a sudden, she was able to take care of it during the phone call. I won't be staying here again.
May 2, 2013
Rated 5.0 out of 5.0 by Soul747 Incredible Experience
My husband and I booked one night here, as we were going to a wedding. The minute we were greeted my the front desk staff....we knew we had struck gold. As soon as we entered our room, we immediately called the front desk and asked if we could stay another night. The staff was amazing (so helpful, friendly, and professional!). The rooms, quiet, super clean, and accommodating. The pool was clean, and well kept. I travel for a living, and have stayed in 5 star hotels (I am an international flight attendant), but I have to tell you, this experience ranks one of the very best....because of the staff! Thank you!!
April 16, 2013
Rated 5.0 out of 5.0 by TravelingBack Warm and friendly property and staff
A very nice place to stay en route back home to Canada. The room preference, along with my personal requests, were all met and the room choice was pre-arranged; nice job at Elk Grove.
April 13, 2013
Rated 4.0 out of 5.0 by Outoftowner99 Feels like home away from home
This property is perfect for a home away from home, which is just how we use it
April 9, 2013