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Rated 4.3 out of 5 by 85 reviewers.
Rated 1.0 out of 5.0 by Surprise We made a reservation for Friday night, June 27th for three adults and two small children. We spoke directly with the staff person at this hotel, and we did not go through the Holiday Inn Express main number. We spoke directly as we had a need for two beds and a cot or a porta-crib with our size group. I carefully wrote down the information that I was given, and we double checked that they had the accommodations that we needed. We learned that we needed to phone before 600P.M if we wanted to cancel. The reservation was confirmed early-afternoon. When we arrived shortly before 11:00, the friendly clerk thanked us for our membership and started to give us the key for room 220. The manager on hand stopped him to say that there had been a room change, and then she ran-literally ran-out the door. Imagine our surprise when we opened out room to find 1 bed---for five people!!!! The clerk tried his hardest to locate a roll-away but could not. He brought us extra linens. I had requested a room with two beds and a port-a-crib. Miserable night for very tired travelers....an adult and two little ones on the floor... July 1, 2014
Rated 5.0 out of 5.0 by Kudos to General Manager We were on the Back to the Bricks tour & needed to check into our room earlier than planned. The general mgr., K. P. went the extra mile & got us a clean room within an hour. When we returned that night, we couldn't figure out the TV & he came in the room & explained it to us. He stated that he just wants his customers happy, wherever that takes. July 1, 2014
Rated 2.0 out of 5.0 by Out dated After a long drive I was not expecting such an out dated hotel. The hot tub is cemented in and the rooms are old. I wasn't offered any amenities for my platinum membership. June 30, 2014
Rated 5.0 out of 5.0 by Comfortable and clean Staff was helpful. The rooms were very clean and quiet. First time staying here but we will be back. Exceeded expectations. Nicer than many pricier hotels. June 30, 2014
Rated 5.0 out of 5.0 by Friendly Staff Everything was excellent, except no oranges at breakfast. June 25, 2014
Rated 5.0 out of 5.0 by Great Stay Our stay was very relaxing. After driving six (6) hours from central Ohio and attending a graduation party the staff and comfort at Elkhart Holiday Express was a great welcome. The staff was very friendly and helpful. We will be back when in the area. June 18, 2014
Rated 5.0 out of 5.0 by Relaxing stay Love the Ihg property Will be back Thank you for such nice stay June 15, 2014
Rated 5.0 out of 5.0 by Problems handled with a smile! I had a minor glitch in my room assignment and arrived at 3am to find it could not be changed because the hotel was full. The night staff and the day staff could NOT have been more accommodating the next day. They handled it with the utmost professionalism and grace. I really do think the Holiday Inn Express is high end for the price of the stay. I became an IHG member when my son went to college and now I will ONLY stay at Holiday Inn Express (when available). May 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed, bathroom fan very noisy We have stayed here several times; management has greatly improved in the last year. Check in lady was excellent....friendly, efficient, and cheerful. Breakfast is the usual...HIEx needs to expand their offerings. The egg omelet is kind of blah and salty. Fresh fruit is nice. The breakfast area is small but it seems to work just fine as we have never found it overcrowded. May 27, 2014
Rated 5.0 out of 5.0 Staff Always the staff stand out. This is the most beautiful of the ihg hotels that we have stayed in. May 7, 2014
Rated 4.0 out of 5.0 by Helpful Staff The friendly receptionist was very helpful by taking the time to find my Rewards Club number on the system (which I had forgotten) and writing it out on a reminder card. All the staff we met at breakfast offered us a friendly 'good morning' also. We will definitely stay here again if in the area. April 30, 2014
Rated 5.0 out of 5.0 by Excellent Place to stay when visiting family We had an excellent experience staying at this Holiday Inn Express. The rooms were clean and well stocked with what we needed. The staff was superb! The girls at the front desk were pleasant, helpful and were always smiling and greeted us everytime we walked by, it was like we were family. If we had any type of questions, they were there to help us get the answers. We would definitely recommend staying here is you are in need of a great place to stay. We will be back in the very near future. April 28, 2014
Rated 5.0 out of 5.0 by Very Clean Room Stayed in Elkhart for a family reunion. We always try to stay at a Holdiay Inn Express because of the consistent quality. This location is very clean and well maintained. Staff was very friendly and accomodating. I will definitely stay here again. April 24, 2014
Rated 4.0 out of 5.0 by Nice place to stay in Elkhjart This is one of the nicer hotels to stay at when in the R.V Capital of the World! Friendly staff, nice location right off the Toll Road. Places to dine and have a cocktail within walking distance. Breakfast is pretty run of the mill, nothing exceptional, but it is clean and well supplied at all times. April 20, 2014
Rated 5.0 out of 5.0 by Wonderful accommodations Great place to stay. I will stay here each time I have occasion to visit! April 9, 2014
Rated 5.0 out of 5.0 by Great stay, will be back Have really good stay at Elkhart in Good breakfast choice & great staff April 6, 2014
Rated 3.0 out of 5.0 by Facility Property appeared a little more run down than the HI Express properties I've stayed at in the past. Hallways a bit nicked up and worn. The pool area was okay, but the hot tub was covered up with patio furniture on top of it. The room was clean, and comfortable so our individual stay was fine. I guess I just expected a little better overall appearance for the overall facility. We booked 12 rooms that night 3/22/2014) and the other familes comments were similar. Probably not quite the value we expected for the price, but not too far off. Woudln't have taken much to hit the mark! March 26, 2014
Rated 5.0 out of 5.0 by Clean and staff very helpful Keppy and Sharon went out of there way to help me. I had made reservations at the south motel. There were able to help me get it changed. They went out of they way to make my stay great. I didn't get my business done till late the next day so I went back there because of how well I was treated before heading on east the next day. I will always stay there when I,m in there area. March 16, 2014
Rated 5.0 out of 5.0 by The staff was AWESOME! Our stay was great at this hotel and it was the staff that stood out. They were very friendly and welcoming during check-in and during the stay. We had reserved a rollaway bed for our room and another guest was using both of their stock when we checked in. The manager borrowed on from the hotel next door and had it to our room in less than 30 minutes. Also, during breakfast the staff made sure there was plenty to eat. Several times they brought out fresh hot items that we requested. I would definitely stay at this location again! March 15, 2014
Rated 5.0 out of 5.0 by Great facility, wonderful staff We only stayed in Elkhart one night, but had we needed to stay longer we certainly would have stayed at your hotel. Highly recommend you. March 11, 2014
Rated 5.0 out of 5.0 by Great Stay I told the front desk clerks how i have stayed in alot of hotels and they are the only ones that greets me as a club member and offers bottle water and snack no matter how many times i stay there they still tell me where things are at and what times things happen GREAT MOTEL AND STAFF March 9, 2014
Rated 2.0 out of 5.0 by PUMP OR FAN MADE NOISE AND VIBRATIION i arrived from PA on a cold Monday evening approx 10:30 PM. I was put in room 219. I stayed here because I would need a good nights rest for my trip back to PA. The first thing I noticed was the hall light in the room was flickering and very annoying if you had in on. Next I tried to use the TV but could not figure out how to set the remote. No instructions on the sheet listing the stations. Had to call down to the desk and have someone come up and get it working. He said he would have maintenance check the light the next day. When I settled in to sleep I would hear a pump or a fan come on for a little while then shut off. It made the room vibrate and was disturbing. I got very little rest. The man at the front desk discounted the room. He said maybe on my next stay I should ask for a room at the end of hotel and not that room. I was up early. Breakfast was ready and was fine. It was not crowded. Food choices were good. I will give this hotel another chance because the staff was understanding and courteous. Location was convenient and near a lot of restaurants. March 8, 2014
Rated 5.0 out of 5.0 by Great stay & staff We had good sleep & nice breakfast Thank you for such a wonderful stay March 7, 2014
Rated 3.0 out of 5.0 by Bonus Points I asked for bonus points, rather than a water & snack, and was told that I would get 250 bonus points. First, I thought that all Inn's offered a standard of 500 bonus points. Second, I don't see where I got any bonus points for this stay. March 2, 2014
Rated 5.0 out of 5.0 by Great Stay Front Desk girls night and morning were very nice and helpful great place to stay Greeted me as a member offered bottle water & snacks February 23, 2014
Rated 5.0 out of 5.0 by Great Experience - Reasonable Cost Every thing was great !!!! For the value you can't beat this Holiday Inn Express. The manager was extremely helpful and very nice. I will stay at this location every time I'm in the area. I recommend this HI Express to everyone... February 21, 2014
Rated 5.0 out of 5.0 by Manager goes beyond expectations We have stayed here several times and always found everything nice. New management tries to make sure every guest is pleased and and has a relaxed time. The facility was taken over by hockey teams which made for lots of challenging situations but management did all they could to mitigate issues. The staff goes out of their way to recognize PC members, even if not Gold or elite status., something we found lacking at the other 7 sites we stayed at on this trip. Everything is very clean and the breakfast area is well stocked and neat. The new owner and his staff are much more friendly than the previous owner. We had to stay over an extra day due to weather conditions and they were able to accommodate us with no problem. February 20, 2014
Rated 5.0 out of 5.0 by Great place to stay. Close to everything easy to get to! The staff make this a great place to stay. Good cookies too! February 3, 2014
Rated 5.0 out of 5.0 by Great Service I've always stayed at this hotel when in the South Bend area. The reason is the friendly staff and the last stay they preformed exceptionly great. I happened to leave my lap top battery charger in my room upon early departure. Contacted them at 2pm asking them to mail overnite. It arrived at my house at 11:30 the next morniing. Can't beat the service! Thank you January 20, 2014
Rated 3.0 out of 5.0 by Hallway was warner than my room? I stayed the week when the arctic freeze hit the US, when I walked into the room it was as cold inside as it was outside. The room did not heat up till the next night (the temperature in the hall was warmer than my room). The next day there was no maid service at all NOTHING? The only bright spot to my stay was the assistance and concern that I received from the night shift person Laura. January 12, 2014
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