Rated 4.3 out of 5 by 93
Rated 4.0 out of 5.0 by CJ139 Good Value
Although the footprint is on the small side for Holiday Inn Express, the room was clean, comfortable and functional. Staff was terrific, very pleasant and helpful.
July 23, 2014
Rated 5.0 out of 5.0 by Suzann comfortable bed and service
comfortable bed and service was good, people very nice and helpful. The final bill was wrong, but was corrected immediately when brought to their attention.
July 21, 2014
Rated 3.0 out of 5.0 by Civil war family Dropped the ball, this time
Beds were very comfortable and the bedding was clean and soft. Pillows were nice.
Bathroom had no shower curtain and old soap in the shower caddy we did not notice this initially because we checked in very late and did not notice until the next morning. We had an event to attend and pressed for time so we just did a sink wash. When we went to the front desk to alert them about the issue, the desk was unattended for awhile, so we left
Upon our return, we did inform the front desk staff and they offered to correct the problem and the front desk manager did apologize, profusely. When we got into the room the shower curtain was in placed
The towels had a rough feel to them. Noticed dust behind the head of the bed
We usually don't have a problem when we stay at Holiday Inn Express, but this location did not meet the standards that we are accustomed to having
Location and sleep comfort was very good, just clean the bathrooms better
July 17, 2014
Rated 4.0 out of 5.0 by oxnard Only drawback
The only thing I would improve is the bathroom lighting. Light bar location leaves a shadow on one side of the face while shaving.
July 16, 2014
Rated 5.0 out of 5.0 by Funky62 Clean comfortable beds
good pancakes, comfortable beds, price resonable will sty here agin when in this town.
July 15, 2014
Rated 4.0 out of 5.0 by Travelle-ing My stay
Nice location. Friendly staff. Comfortable bed. Room could use a freshening up especially the carpeting.
July 11, 2014
Rated 5.0 out of 5.0 by asandora Great Staff
The staff at this property was excellent to work with. We had 100 pcs of left over chicken from a family event that we wanted to donate to etc. so it didn't go to waste. The person called around a tried to find someone who could take it but being a holiday he couldn't get through to anyone.
I really enjoyed how quiet the room was even with the hotel booked to capacity. The location is close to the off ramp for the Indiana toll road and close by many retail stores and restaurants. The area is one of the safer parts of Elkhart.
Normally cleanliness is not an issue at HI Express and even in this case it was probably an oversight. There was a glob of hair on the side of the sheet of one of the beds. This wasn't noticed until we were getting read to leave however so it was never relayed to the front desk.
They ran out of Cinnamon Rolls for breakfast and that's one of the main reasons I stay of HI Express. I was disappointed that store bought rolls were in their place. I'm sure it was due to the holiday as well but the GM should have planned for that and had enough on hand.
I always mark HI Express down for their mattresses. I know many like a firm mattress so if you're one of those you'll love them but I'm a big guy and I need a little "give" and these mattresses don't "give".
I would recommend this property regardless of the minor issues we encountered.
July 8, 2014
Rated 5.0 out of 5.0 by millie1000 good stay
everyhing as expected
friendly staff, clean rooms
easy to find just off the expessway and close to restaurants, service station and shopping
July 2, 2014
Rated 1.0 out of 5.0 by SuzB Surprise
We made a reservation for Friday night, June 27th for three adults and two small children. We spoke directly with the staff person at this hotel, and we did not go through the Holiday Inn Express main number. We spoke directly as we had a need for two beds and a cot or a porta-crib with our size group.
I carefully wrote down the information that I was given, and we double checked that they had the accommodations that we needed. We learned that we needed to phone before 600P.M if we wanted to cancel. The reservation was confirmed early-afternoon.
When we arrived shortly before 11:00, the friendly clerk thanked us for our membership and started to give us the key for room 220.
The manager on hand stopped him to say that there had been a room change, and then she ran-literally ran-out the door. Imagine our surprise when we opened out room to find 1 bed---for five people!!!!
The clerk tried his hardest to locate a roll-away but could not. He brought us extra linens. I had requested a room with two beds and a port-a-crib.
Miserable night for very tired travelers....an adult and two little ones on the floor...
July 1, 2014
Rated 5.0 out of 5.0 by Christh Kudos to General Manager
We were on the Back to the Bricks tour & needed to check into our room earlier than planned. The general mgr., K. P. went the extra mile & got us a clean room within an hour. When we returned that night, we couldn't figure out the TV & he came in the room & explained it to us. He stated that he just wants his customers happy, wherever that takes.
July 1, 2014
Rated 2.0 out of 5.0 by Pamandsmitty Out dated
After a long drive I was not expecting such an out dated hotel. The hot tub is cemented in and the rooms are old. I wasn't offered any amenities for my platinum membership.
June 30, 2014
Rated 5.0 out of 5.0 by Maryish Comfortable and clean
Staff was helpful. The rooms were very clean and quiet. First time staying here but we will be back. Exceeded expectations. Nicer than many pricier hotels.
June 30, 2014
Rated 5.0 out of 5.0 by Schnitz2 Friendly Staff
Everything was excellent, except no oranges at breakfast.
June 25, 2014
Rated 5.0 out of 5.0 by wew0050 Great Stay
Our stay was very relaxing. After driving six (6) hours from central Ohio and attending a graduation party the staff and comfort at Elkhart Holiday Express was a great welcome. The staff was very friendly and helpful. We will be back when in the area.
June 18, 2014
Rated 5.0 out of 5.0 by Jec478 Relaxing stay
Love the Ihg property
Will be back
Thank you for such nice stay
June 15, 2014
Rated 5.0 out of 5.0 by schoolnursejackie Problems handled with a smile!
I had a minor glitch in my room assignment and arrived at 3am to find it could not be changed because the hotel was full. The night staff and the day staff could NOT have been more accommodating the next day. They handled it with the utmost professionalism and grace. I really do think the Holiday Inn Express is high end for the price of the stay. I became an IHG member when my son went to college and now I will ONLY stay at Holiday Inn Express (when available).
May 30, 2014
Rated 4.0 out of 5.0 by Louise4 Comfortable bed, bathroom fan very noisy
We have stayed here several times; management has greatly improved in the last year. Check in lady was excellent....friendly, efficient, and cheerful. Breakfast is the usual...HIEx needs to expand their offerings. The egg omelet is kind of blah and salty. Fresh fruit is nice. The breakfast area is small but it seems to work just fine as we have never found it overcrowded.
May 27, 2014
Rated 5.0 out of 5.0 Staff
Always the staff stand out. This is the most beautiful of the ihg hotels that we have stayed in.
May 7, 2014
Rated 4.0 out of 5.0 by Liz'n'Mick Helpful Staff
The friendly receptionist was very helpful by taking the time to find my Rewards Club number on the system (which I had forgotten) and writing it out on a reminder card. All the staff we met at breakfast offered us a friendly 'good morning' also. We will definitely stay here again if in the area.
April 30, 2014
Rated 5.0 out of 5.0 by RosannG Excellent Place to stay when visiting family
We had an excellent experience staying at this Holiday Inn Express. The rooms were clean and well stocked with what we needed.
The staff was superb! The girls at the front desk were pleasant, helpful and were always smiling and greeted us everytime we walked by, it was like we were family. If we had any type of questions, they were there to help us get the answers.
We would definitely recommend staying here is you are in need of a great place to stay. We will be back in the very near future.
April 28, 2014
Rated 5.0 out of 5.0 by Gjean Very Clean Room
Stayed in Elkhart for a family reunion. We always try to stay at a Holdiay Inn Express because of the consistent quality. This location is very clean and well maintained. Staff was very friendly and accomodating. I will definitely stay here again.
April 24, 2014
Rated 4.0 out of 5.0 by bigj56 Nice place to stay in Elkhjart
This is one of the nicer hotels to stay at when in the R.V Capital of the World! Friendly staff, nice location right off the Toll Road. Places to dine and have a cocktail within walking distance. Breakfast is pretty run of the mill, nothing exceptional, but it is clean and well supplied at all times.
April 20, 2014
Rated 5.0 out of 5.0 by T. Frank Wonderful accommodations
Great place to stay. I will stay here each time I have occasion to visit!
April 9, 2014
Rated 5.0 out of 5.0 by Jec478 Great stay, will be back
Have really good stay at Elkhart in
Good breakfast choice & great staff
April 6, 2014
Rated 3.0 out of 5.0 by JD323226 Facility
Property appeared a little more run down than the HI Express properties I've stayed at in the past. Hallways a bit nicked up and worn. The pool area was okay, but the hot tub was covered up with patio furniture on top of it. The room was clean, and comfortable so our individual stay was fine. I guess I just expected a little better overall appearance for the overall facility. We booked 12 rooms that night 3/22/2014) and the other familes comments were similar. Probably not quite the value we expected for the price, but not too far off. Woudln't have taken much to hit the mark!
March 26, 2014
Rated 5.0 out of 5.0 by nitemare Clean and staff very helpful
Keppy and Sharon went out of there way to help me. I had made reservations at the south motel. There were able to help me get it changed. They went out of they way to make my stay great. I didn't get my business done till late the next day so I went back there because of how well I was treated before heading on east the next day. I will always stay there when I,m in there area.
March 16, 2014
Rated 5.0 out of 5.0 by Sparty On The staff was AWESOME!
Our stay was great at this hotel and it was the staff that stood out. They were very friendly and welcoming during check-in and during the stay. We had reserved a rollaway bed for our room and another guest was using both of their stock when we checked in. The manager borrowed on from the hotel next door and had it to our room in less than 30 minutes. Also, during breakfast the staff made sure there was plenty to eat. Several times they brought out fresh hot items that we requested. I would definitely stay at this location again!
March 15, 2014
Rated 5.0 out of 5.0 by Mama Kay Great facility, wonderful staff
We only stayed in Elkhart one night, but had we needed to stay longer we certainly would have stayed at your hotel. Highly recommend you.
March 11, 2014
Rated 5.0 out of 5.0 by fieldrep1 Great Stay
I told the front desk clerks how i have stayed in alot of hotels and they are the only ones that greets me as a club member and offers bottle water and snack no matter how many times i stay there they still tell me where things are at and what times things happen GREAT MOTEL AND STAFF
March 9, 2014
Rated 2.0 out of 5.0 by Paulfran PUMP OR FAN MADE NOISE AND VIBRATIION
i arrived from PA on a cold Monday evening approx 10:30 PM. I was put in room 219. I stayed here because I would need a good nights rest for my trip back to PA. The first thing I noticed was the hall light in the room was flickering and very annoying if you had in on. Next I tried to use the TV but could not figure out how to set the remote. No instructions on the sheet listing the stations. Had to call down to the desk and have someone come up and get it working. He said he would have maintenance check the light the next day. When I settled in to sleep I would hear a pump or a fan come on for a little while then shut off. It made the room vibrate and was disturbing. I got very little rest. The man at the front desk discounted the room. He said maybe on my next stay I should ask for a room at the end of hotel and not that room.
I was up early. Breakfast was ready and was fine. It was not crowded. Food choices were good. I will give this hotel another chance because the staff was understanding and courteous. Location was convenient and near a lot of restaurants.
March 8, 2014