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Rated 4.3 out of 5 by 99 reviewers.
Rated 4.0 out of 5.0 by Clean, adequate Room was clean and comfortable. Outside hall noise was a problem with drinkers coming in during the middle of the night. Front desk staff could step up their friendliness and project more of a welcome. August 12, 2014
Rated 4.0 out of 5.0 by Friendly staff and quiet rooms Had a clean, quiet room. Comfortable beds, great water pressure, and cookies and coffee in the lobby when we checked in. Very friendly staff. Could use more accessible outlets near the bedside table. August 11, 2014
Rated 5.0 out of 5.0 by Nice Hotel Friendly staff and very good service. Great Location August 7, 2014
Rated 5.0 out of 5.0 by Great Service and Easy Stay Very easy to check in and get to room. Excellent customer service and a semi-decent breakfast in the morning. August 3, 2014
Rated 5.0 out of 5.0 by Helpful staff Our stay was excellent. The staff recommended good places to eat. July 30, 2014
Rated 4.0 out of 5.0 by Nice place I was traveling through on business and stayed here a few days. Very nice place very quiet rooms even with the place packed with baseball boys in for a tourney. I would definitely stay here again July 29, 2014
Rated 4.0 out of 5.0 by Good Value Although the footprint is on the small side for Holiday Inn Express, the room was clean, comfortable and functional. Staff was terrific, very pleasant and helpful. July 23, 2014
Rated 5.0 out of 5.0 by comfortable bed and service comfortable bed and service was good, people very nice and helpful. The final bill was wrong, but was corrected immediately when brought to their attention. July 21, 2014
Rated 3.0 out of 5.0 by Dropped the ball, this time Beds were very comfortable and the bedding was clean and soft. Pillows were nice. Bathroom had no shower curtain and old soap in the shower caddy we did not notice this initially because we checked in very late and did not notice until the next morning. We had an event to attend and pressed for time so we just did a sink wash. When we went to the front desk to alert them about the issue, the desk was unattended for awhile, so we left Upon our return, we did inform the front desk staff and they offered to correct the problem and the front desk manager did apologize, profusely. When we got into the room the shower curtain was in placed The towels had a rough feel to them. Noticed dust behind the head of the bed We usually don't have a problem when we stay at Holiday Inn Express, but this location did not meet the standards that we are accustomed to having Location and sleep comfort was very good, just clean the bathrooms better July 17, 2014
Rated 4.0 out of 5.0 by Only drawback The only thing I would improve is the bathroom lighting. Light bar location leaves a shadow on one side of the face while shaving. July 16, 2014
Rated 5.0 out of 5.0 by Clean comfortable beds good pancakes, comfortable beds, price resonable will sty here agin when in this town. July 15, 2014
Rated 4.0 out of 5.0 by My stay Nice location. Friendly staff. Comfortable bed. Room could use a freshening up especially the carpeting. July 11, 2014
Rated 5.0 out of 5.0 by Great Staff The staff at this property was excellent to work with. We had 100 pcs of left over chicken from a family event that we wanted to donate to etc. so it didn't go to waste. The person called around a tried to find someone who could take it but being a holiday he couldn't get through to anyone. I really enjoyed how quiet the room was even with the hotel booked to capacity. The location is close to the off ramp for the Indiana toll road and close by many retail stores and restaurants. The area is one of the safer parts of Elkhart. Normally cleanliness is not an issue at HI Express and even in this case it was probably an oversight. There was a glob of hair on the side of the sheet of one of the beds. This wasn't noticed until we were getting read to leave however so it was never relayed to the front desk. They ran out of Cinnamon Rolls for breakfast and that's one of the main reasons I stay of HI Express. I was disappointed that store bought rolls were in their place. I'm sure it was due to the holiday as well but the GM should have planned for that and had enough on hand. I always mark HI Express down for their mattresses. I know many like a firm mattress so if you're one of those you'll love them but I'm a big guy and I need a little "give" and these mattresses don't "give". I would recommend this property regardless of the minor issues we encountered. July 8, 2014
Rated 5.0 out of 5.0 by good stay No surprses everyhing as expected friendly staff, clean rooms easy to find just off the expessway and close to restaurants, service station and shopping July 2, 2014
Rated 1.0 out of 5.0 by Surprise We made a reservation for Friday night, June 27th for three adults and two small children. We spoke directly with the staff person at this hotel, and we did not go through the Holiday Inn Express main number. We spoke directly as we had a need for two beds and a cot or a porta-crib with our size group. I carefully wrote down the information that I was given, and we double checked that they had the accommodations that we needed. We learned that we needed to phone before 600P.M if we wanted to cancel. The reservation was confirmed early-afternoon. When we arrived shortly before 11:00, the friendly clerk thanked us for our membership and started to give us the key for room 220. The manager on hand stopped him to say that there had been a room change, and then she ran-literally ran-out the door. Imagine our surprise when we opened out room to find 1 bed---for five people!!!! The clerk tried his hardest to locate a roll-away but could not. He brought us extra linens. I had requested a room with two beds and a port-a-crib. Miserable night for very tired travelers....an adult and two little ones on the floor... July 1, 2014
Rated 5.0 out of 5.0 by Kudos to General Manager We were on the Back to the Bricks tour & needed to check into our room earlier than planned. The general mgr., K. P. went the extra mile & got us a clean room within an hour. When we returned that night, we couldn't figure out the TV & he came in the room & explained it to us. He stated that he just wants his customers happy, wherever that takes. July 1, 2014
Rated 2.0 out of 5.0 by Out dated After a long drive I was not expecting such an out dated hotel. The hot tub is cemented in and the rooms are old. I wasn't offered any amenities for my platinum membership. June 30, 2014
Rated 5.0 out of 5.0 by Comfortable and clean Staff was helpful. The rooms were very clean and quiet. First time staying here but we will be back. Exceeded expectations. Nicer than many pricier hotels. June 30, 2014
Rated 5.0 out of 5.0 by Friendly Staff Everything was excellent, except no oranges at breakfast. June 25, 2014
Rated 5.0 out of 5.0 by Great Stay Our stay was very relaxing. After driving six (6) hours from central Ohio and attending a graduation party the staff and comfort at Elkhart Holiday Express was a great welcome. The staff was very friendly and helpful. We will be back when in the area. June 18, 2014
Rated 5.0 out of 5.0 by Relaxing stay Love the Ihg property Will be back Thank you for such nice stay June 15, 2014
Rated 5.0 out of 5.0 by Problems handled with a smile! I had a minor glitch in my room assignment and arrived at 3am to find it could not be changed because the hotel was full. The night staff and the day staff could NOT have been more accommodating the next day. They handled it with the utmost professionalism and grace. I really do think the Holiday Inn Express is high end for the price of the stay. I became an IHG member when my son went to college and now I will ONLY stay at Holiday Inn Express (when available). May 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed, bathroom fan very noisy We have stayed here several times; management has greatly improved in the last year. Check in lady was excellent....friendly, efficient, and cheerful. Breakfast is the usual...HIEx needs to expand their offerings. The egg omelet is kind of blah and salty. Fresh fruit is nice. The breakfast area is small but it seems to work just fine as we have never found it overcrowded. May 27, 2014
Rated 5.0 out of 5.0 Staff Always the staff stand out. This is the most beautiful of the ihg hotels that we have stayed in. May 7, 2014
Rated 4.0 out of 5.0 by Helpful Staff The friendly receptionist was very helpful by taking the time to find my Rewards Club number on the system (which I had forgotten) and writing it out on a reminder card. All the staff we met at breakfast offered us a friendly 'good morning' also. We will definitely stay here again if in the area. April 30, 2014
Rated 5.0 out of 5.0 by Excellent Place to stay when visiting family We had an excellent experience staying at this Holiday Inn Express. The rooms were clean and well stocked with what we needed. The staff was superb! The girls at the front desk were pleasant, helpful and were always smiling and greeted us everytime we walked by, it was like we were family. If we had any type of questions, they were there to help us get the answers. We would definitely recommend staying here is you are in need of a great place to stay. We will be back in the very near future. April 28, 2014
Rated 5.0 out of 5.0 by Very Clean Room Stayed in Elkhart for a family reunion. We always try to stay at a Holdiay Inn Express because of the consistent quality. This location is very clean and well maintained. Staff was very friendly and accomodating. I will definitely stay here again. April 24, 2014
Rated 4.0 out of 5.0 by Nice place to stay in Elkhjart This is one of the nicer hotels to stay at when in the R.V Capital of the World! Friendly staff, nice location right off the Toll Road. Places to dine and have a cocktail within walking distance. Breakfast is pretty run of the mill, nothing exceptional, but it is clean and well supplied at all times. April 20, 2014
Rated 5.0 out of 5.0 by Wonderful accommodations Great place to stay. I will stay here each time I have occasion to visit! April 9, 2014
Rated 5.0 out of 5.0 by Great stay, will be back Have really good stay at Elkhart in Good breakfast choice & great staff April 6, 2014
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