Rated 4.5 out of 5 by 31
Rated 5.0 out of 5.0 by Debbie500 Very helpful staff
I needed to use the internet to print some info for a business meeting. The business center computer was slow but the front desk allowed me to use the computer in their office. Very accommodating and they exceeded my expectation.
February 23, 2014
Rated 5.0 out of 5.0 by DEB333 3 in a row
For the third week in a row, I was able to enjoy my stay. Good food, clean rooms, very solid staff that cares.
A great place to stay if you are going to be in the area.
Give it a try !!!
January 27, 2014
Rated 5.0 out of 5.0 by Starman59 A great stay due to a great staff!
This is an example of staff members taking care of things and taking what could have been a disappointing stay and turning it into a memorable one!
Upon settling in to my room I turned on the heating unit. It roared as if an airplane was about to take off in my room. I called the front desk to explain and let the desk staff hear it, which she said she easily could. Here's where things went very positive--she said she would move me to another room on the same floor and be up with the keys in a minute. Instead, the manager came up, heard the problem and moved me to the presidential suite. It was gorgeous--two televisions, a jacuzzi, and tons of room. It made me almost wish that I didn't travel to Elkhart with other plans and could have lounged in the room more during my two-night stay. Even though this suite was immediately next to the elevator, I didn't hear a thing.
There was ample parking at this HIE, the breakfast was the usual tasty fare (including fresh--not brown--bananas), everything appeared to be very clean and well-cared for, and it really made me happy that the heating unit in my original room malfunctioned. This location is at the far south end of Elkhart, so there weren't a ton of eating options close by. However, driving through town on route 19 is very easy, and there are many, many eateries along the way all the way to the Indiana Toll Road. There are a couple of gas stations very close by, so that isn't an issue at all.
You can bet the next time I'm in the area I'll stay at this Holiday Inn Express. Thanks to all who made this such a great stay!
January 20, 2014