Rated 4.5 out of 5 by 31
Rated 5.0 out of 5.0 by Debbie500 Very helpful staff
I needed to use the internet to print some info for a business meeting. The business center computer was slow but the front desk allowed me to use the computer in their office. Very accommodating and they exceeded my expectation.
February 23, 2014
Rated 5.0 out of 5.0 by DEB333 3 in a row
For the third week in a row, I was able to enjoy my stay. Good food, clean rooms, very solid staff that cares.
A great place to stay if you are going to be in the area.
Give it a try !!!
January 27, 2014
Rated 5.0 out of 5.0 by Starman59 A great stay due to a great staff!
This is an example of staff members taking care of things and taking what could have been a disappointing stay and turning it into a memorable one!
Upon settling in to my room I turned on the heating unit. It roared as if an airplane was about to take off in my room. I called the front desk to explain and let the desk staff hear it, which she said she easily could. Here's where things went very positive--she said she would move me to another room on the same floor and be up with the keys in a minute. Instead, the manager came up, heard the problem and moved me to the presidential suite. It was gorgeous--two televisions, a jacuzzi, and tons of room. It made me almost wish that I didn't travel to Elkhart with other plans and could have lounged in the room more during my two-night stay. Even though this suite was immediately next to the elevator, I didn't hear a thing.
There was ample parking at this HIE, the breakfast was the usual tasty fare (including fresh--not brown--bananas), everything appeared to be very clean and well-cared for, and it really made me happy that the heating unit in my original room malfunctioned. This location is at the far south end of Elkhart, so there weren't a ton of eating options close by. However, driving through town on route 19 is very easy, and there are many, many eateries along the way all the way to the Indiana Toll Road. There are a couple of gas stations very close by, so that isn't an issue at all.
You can bet the next time I'm in the area I'll stay at this Holiday Inn Express. Thanks to all who made this such a great stay!
January 20, 2014
Rated 5.0 out of 5.0 by DEB333 Can not go wrong
A great value. Having stayed the week before in South Bend at another hotel, I can easily say this was a better choice.
Food was very good, rooms were clean and everything works. What else could you ask for? Super people, that's what!
On my third day, I lost the thumb drive for my laptop. I thought I misplaced it in my room, looked for it for 30 minutes. I finally decided to retrace my steps of the day. Just by chance, I stopped by the lobby on the way out. I asked the gal at the front desk (Lesta) if anyone had turned in a thumb drive to the lost and found? She asked me if it was red? I said yes and was elated. MADE MY DAY. She had found it on the blue carpet right outside the door on her way in to her shift and knew someone would be looking for it.
The people are courteous, always asking if they can help you, greeting you in and out of the lobby.
I felt welcome and actually wanted to come back here the next week. That is saying something for a road warrior like me.
Try it, you will like it.
January 8, 2014
Rated 4.0 out of 5.0 by princess2crop Great Staff
Very nice staff and hotel. Breakfast was great. Rooms are very large.
January 7, 2014
Rated 5.0 out of 5.0 by FordIrish Great value
Great hotel for Notre Dame games. We have stayed in this hotel for a couple years and it has not disappointed. Great value, easy access to ND/South Bend. Staff is always helpful, great variety for breakfast on Saturday and Sunday morning. Highly recommend for a weekend getaway.
November 28, 2013
Rated 5.0 out of 5.0 by BuffNY Great Stay!
We came into town for our first Notre Dame game! The hotel is not too far from the campus. The only complaint is lack of restaurants close by.
The hotel far exceeded our expectations! The room was large and clean. The staff honored my request to not be near the ice maker :) Lesta at the front desk was very helpful and friendly. The young lady Fri (11/22) was great as well, I forgot her name. They were great giving us information about our football weekend.
The breakfast was very nice and clean. The coffee was there at all hours and the girls kept the popcorn machine going in the evening, along with snack mix in the lobby!
Everyone was so nice, right down to the housekeeping staff. We will gladly stay here for what I am hoping will be an annual trek. The whole football experience was fantastic!!
November 27, 2013
Rated 3.0 out of 5.0 by Terik16 Overall experience OK
Although we had a non-smoking room and signed a sheet as such, we clearly had a smoked in room. We were able to air it out while in the room but if we left for any amount of time it was like hitting a wall when we entered the again.
November 7, 2013