Rated 4.2 out of 5 by 175
Rated 1.0 out of 5.0 by # 4 Son One of the worst rooms ever stayed in.
Stayed last night, and was thoroughly disappointed in the room. Granted the hotel is under construction, but the room I was given was not in any shape to be let out.
- Desk chair was missing a wheel making it difficult to sit in.
- No place to hang any garments, not even a single rod.
- Toilet tissue holder was not secured to the wall
- Molding on the door was missing.
- Initially brown water came out of the bathroom tap.
....and to top it all off, the shower was dirty. So much so, I didn't feel comfortable taking a shower..
Come on, you guys can do better than this..
June 8, 2016
Rated 2.0 out of 5.0 by rilapp Being updated
Nice appearance and staff, but it's under reconstruction. That should be known while making a reservation. I had issues in both room and fitness center. Overpriced for the condition its in right now.
May 31, 2016
Rated 1.0 out of 5.0 by MR 1963 Worst hotel experience in a long time
I’m a platinum member and stay at HI Expresses frequently and H Inns for almost 30 years. This was the worst hotel experience I can remember. The old a/c in the room was set to high and yet the temperature only reached 74.5 degrees on my travel alarm clock all night. In May! I had to turn it off to sleep because, on high, it was too loud, and that made me wake up in the middle of the night sweating because the room temp hit 81.5 degrees. The hot water in the bathroom made the pipes have a loud popping/banging noise, which forced me to only use lukewarm. I had to hang my business clothes on an ironing board because the open space of a closet had no bar. The wet bar had an overhead light built into it but there was no switch so it was not set up to work – so no light there. The floor lamp was covered in dust and there was a drywall screw on the floor a few inches away. This made me question how clean anything in the room could be or the entire hotel for that matter, so I skipped breakfast. The floors beneath the low priced new carpeting creaked when I walked across it. And this was a free upgrade to a “suite”. There were no restaurants near the hotel and the Subway was crowded with people because it was apparently the only game in town. When I checked in the key did not work so I had to haul all of my stuff back down to get a new key. The hotel luggage cart was full of concrete debris. The construction crew was using it as a concrete tool and I had to borrow it from them to bring my stuff up to the room. The “express check-out” receipt had a hand written note saying my credit card did not work. The credit card on the receipt showed the one on my online account. This forced me to take the time to give the front desk the same credit card I used at check-in that DID work and always does, as there was no problem at the HI Express I stayed at the previous 2 nights.
May 26, 2016