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Rated 4.6 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Great staff, clean and comfortable. Loved the warm cookies made for everyone in the evening. December 19, 2014
Rated 4.0 out of 5.0 by Enjoyable Experience The location of the hotel is perfect if you are in Elkins to ride the Polar Express. I would recommend that you request a room looking out at the depot because that adds to the excitement of the Polar Express trip. This was our second stay and again, the swimming pool was just absolutely too cold for our daughter to enjoy a swim. She was only able to play in the hot tub. Luckily we were the only ones there at the time. Mattresses and pillows were very comfortable. However the room was very dark and there was no way to leave the bathroom light on without having to deal with loud exhaust fan. Definitely will have to take a night light when we return. Excellent full breakfast! December 15, 2014
Rated 3.0 out of 5.0 by All clean and friendly but noise level at this Hotel was very very poor, it was freezing outside and our room could not be kept cool for breakfast included to much sugar items and not enough for diabetic or children; only choices were hard boiled eggs, their idea of an omelet was a folded over egg with cheese, the French toast was horrible - tasted like cardboard, only other option for kids was cereal and it was all the sugary kind; outside of their oatmeal. I have stayed at other Hotels in the area that were far better. December 12, 2014
Rated 5.0 out of 5.0 by Great hotel Stayed one night to ride the polar express. Right across the street. The hotel was very clean. The beds were amazingly comfortable! Still shocked at how good I slept. The breakfast is great offering way more then just grab and go food. The pool and hot tub pool was great for the kids. The hotel staff that was cleaning the rooms as we were in and out of our room were very personable and cheerful. I loved staying here and wish all my hotel experiences could be this great. December 11, 2014
Rated 5.0 out of 5.0 by Family Overnight Trip The hotel was very clean, close to our destination, and within walking distance to the areas we needed to be for the trip. With an indoor pool we were able to let the kids play and exhaust themselves before our three hour drive home which was a huge plus as well. Breakfast was great too, plenty of choices. December 11, 2014
Rated 5.0 out of 5.0 by Great Customer Service! The staff at the front desk of the hotel were wonderful!! They were able to accomdate me with no issues when I needed to change rooms, because of the noise level on the 1st level. December 10, 2014
Rated 5.0 out of 5.0 by Very comfortabe The beds and pillows were very comfortable. The breakfast every morning was a nice treat. While we were there it was cold and snowing. So it was very nice to be able to get a warm breakfast and coffee before we started our day. It was also nice to have cookies and hot chocolate when we came in every night. The staff was very friendly and the room was very clean. December 10, 2014
Rated 3.0 out of 5.0 by Room not in working order We requested our room weeks in advance. When we got there our rooms heating system did not work. We were moved two more times before we found a room. The room we were finally placed in did not have the same amount of space as the room we originally were promised. We were told all those rooms were already booked. There was no one to help us move all our luggage plus the rollaway bed we requested. We were given a reduced rate....but just didn't make up for the imposition of a smaller room where we were on top of each other. Also, the front desk was not knowledgeable about the rooms. That's why we had to be moved two additional times because of the lack of knowledge. December 8, 2014
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