Rated 4.6 out of 5 by 42
Rated 3.0 out of 5.0 by BettyZ Room Availability Problem
I brought my grandson to Elkins for the Polar Express experience. That experience would have been enhanced if we had been able to get into the hotel before 3:00. (It has been rare that I've been unable to do this other places--even busy ones.) Other people were waiting for rooms as well. The problem is that I had paid in advance for 2:30 reservations at the Railway Restaurant before our 5:00 train ride. My grandson needed to change into his pajamas and I did not want to bring our stuff into the hotel afterwards in the dark and rain. I'm sure the hotel is benefiting big time from the Polar Express, so from my point of view, it was hard to understand why rooms couldn't be ready earlier than 3:00 (the parking lot was almost empty). Finally, at about 2:45 the lady at the desk offered a 2 queens instead of the reserved king bed. Even then, we missed about 1/2 of our meal time and entertainment at the Railway Restaurant. The only saving grace was a nice man at the hotel desk that night was more than happy to help put batteries in a toy for my grandson's train. And I will say that the hotel room was clean.
November 26, 2013
Rated 5.0 out of 5.0 by tripper8 great service
the staff was very accomidating. very impressed. I came to see my daughters soccer game and the staff went above and beyond to allow the girls to stay in their rooms until 4pm.
November 5, 2013
Rated 5.0 out of 5.0 by Sarah131 excellent stay
The Holiday Inn in Elkins is a great place to stay when visiting the area. The staff were very helpful and friendly. The room was very clean and in perfect order when we arrived. The hotel is also ideally located just across from the American Mountain Theater. When you are in town, you have to see the show! We would recommend the hotel whenever staying in the Elkins area.
November 3, 2013
Rated 5.0 out of 5.0 by Kalervo Excellent location and comfortable room
A place to stay when visting Elkins. Excellent location when driving into the mountain area.
October 31, 2013
Rated 5.0 out of 5.0 by Wallace99 Comfortable bed, great service and location.
Located next to several activites such as American Theater, Train ride through the country side and down town resturants.
October 3, 2013
Rated 5.0 out of 5.0 by Michael717 excellent ammenities
We were very impressed and satisfied with our visit to the Elkins Holiday Inn Express. Clean, spacious room, excellent location, accommodating staff. We would highly recommend this hotel to anyone.
September 25, 2013
Rated 5.0 out of 5.0 by BMeyer87 Really nice hotel
I would recommend this hotel to everybody that comes to Elkins. The hotel is bright and clean and the staff is superb. They are very helpful and friendly. The desk staff and the ladies in the breakfast area look after your every need. The cleaning staff does an excellent job taking care of the rooms. If you come to Elkins you should by all means stay at this hotel.
September 24, 2013
Rated 5.0 out of 5.0 by Michele58 Cookies and great service.
Traveling with 19 of our closest friends can be a bit overwhelming to some hotels, but not at this one. The staff was great, got us checked in quickly and efficiently and there were cookies upon or arrival! The rooms were clean and had all the amenities we needed and there was coffee 24/7. Breakfast was great and the bottles of water in the morning for our trip was much appreciated. I would recommend this hotel to anyone traveling to the area. Its a great place to stay!
September 8, 2013