Rated 4.2 out of 5 by 77
Rated 4.0 out of 5.0 by Terry39 Corporate reservations
Made a reservation by calling 888 number 3 days in advance of arrival. Gave her all info including Amex #. She said she would send me confirmation # in an email. I waited an hour, but no email. So I called back. Different agent said I had no future reservations at Elko, NV or any other Holiday Inn. It was not an email problem. There was no record of my call
She made me another reservation and all went well.
What would have happened if I didn't call back and I had been on the road for 8 hours? Hotel was all booked for that night.
Bad way to treat customers. I've been a long time customer of yours, but have just recently enrolled in IHG Rewards club. Makes me wonder if I'll continue with you.
I hope this gets forwarded to someone that can investigate how this can happen and takes steps to correct this
July 25, 2014
Rated 5.0 out of 5.0 by RickyCalifornia breakfast area
The breakfast area was too congested with customers going to and from the rooms. The layout is poor and should be revisited.
July 23, 2014
Rated 4.0 out of 5.0 by Jonnyus Pleasent stay
Experience was great as have most Holiday Inn Express stays. One thing that could be improved is the exit passageway that runs through the food preparation line. While trying to get breakfast a tour bus of seniors was in the process of departing disrupting breakfast.
A new route for departing guests needs to be devised.
Otherwise the stay was great
July 22, 2014
Rated 5.0 out of 5.0 by Cynthia007 Excellent night of rest
This hotel is the only one on our 11 day vacation that had a wonderful airconditioner! We now travel with a fan because most hotels airconditioners freeze up and leave us so hot at night. Everything about our stay was excellent except we had to go a half mile down the road to a Best Western to swim but that pool was very nice. We were traveling with a 6 year old grandson. We did not have a rental car and had to depend on our family in Elko to drive us down the street to the pool. We flew into Salt Lake and our daughter picked us up at the airport.
July 22, 2014
Rated 4.0 out of 5.0 by CaJones Nice stay in Elko
Overall, a very nice overnight stay. Lobby is very nice as is the breakfast area. Only a couple of minor notes. Housekeeping shouldnt be eating snacks in the hallways in view of guests. Bathroom tub needs re-calked. Thanks and if I am in the area again, I'll select the Elko Holiday Inn Express!
July 17, 2014
Rated 5.0 out of 5.0 by Sheriff99 Great overnighter
Glad I chose this hotel to stay for my interview. I had a good night sleep and then a good breakfast the following morning.
July 17, 2014
Rated 5.0 out of 5.0 by Fredly19 Excellent Stay!
We stayed here for one night while passing through. The staff was friendly and the hotel exceeded my expectations in every way!
July 14, 2014
Rated 5.0 out of 5.0 by Bellvu Great Holiday Inn Express
This is a great HIE property. Very nicely appointed, rooms are clean and quiet, breakfast is pretty good, front desk staff very helpful and friendly. We will stay here again.
July 13, 2014