Rated 4.0 out of 5 by 45
Rated 3.0 out of 5.0 by jgibson146 Bad bedding
The hotel puts plastic mattress pads on the beds that makes a person sweat while sleeping on the down side. This isn't the only Holiday inn express I have been to that uses this type of mattress pad. I stay at several different hotel chains, in Hotels every week, Holiday inn express is the only one I stay at that uses Plastic Mattress pads, or at least the cheap ones. This is my last stay at any IHG property period.
November 26, 2013
Rated 5.0 out of 5.0 by MMason Great staff, Great stay
I've been at the Elko, NV HIE for three weeks and have completely enjoyed my stay. The rooms were always clean and maintained. The staff was friendly and helpful. The cookies were even always fresh. Naomi and Kala were a great help and always quick to help with room extensions and reservations. I even left a personal item behind and was able to call to have the item found and held for me upon my next visit.
November 23, 2013
Rated 5.0 out of 5.0 by J7M8 Clean, Quiet Location, Friendly
We have stayed at this HIE a number of times. Each time the place has been clean and the staff very friendly. We have never had any issues with cleanliness of room, bathroom, or any other part of the facility. We look forward to staying there again on our next visit to Elko.
November 12, 2013
Rated 5.0 out of 5.0 by gmabfgsd friendly & helpfull staff
Our stay at the Elko Holiday Inn was the first stop on a month long driving vacation. It was comfortable. the staff was friendly and helpful. They set the tone for how all the other hotels we stayed during the month were judged.
November 2, 2013
Rated 1.0 out of 5.0 by Pfeiffer4 Won't stay again.
This hotel was the first one since we became members of the IHG family that was awful. The room was noisy. Herd of Elephants above us and noisy residents 2 doors down. Our bed was very uncomfortable, It actually looked as if sheets had not been changed. The bathroom had a strong musty smell. This hotel was so overpriced for what it offered. Breakfast area was dirty. We had to clean our own table. The Breakfast attendant actually left the hotel during our meal and we were unable to get portions of our breakfast because no one was there to refill items. The front desk staff was friendly but were unable to answer our questions about hotel and local attractions. They also tried to charge us more than the price we were quoted. They didn't recognize that we were even members. Sorry to say we will drive through Elko and Not stop at this hotel again. STAY AWAY
October 30, 2013
Rated 4.0 out of 5.0 by Brad67 Bad breakfast made for less than excellent overall experience
Having had stayef at more than a dozen IHG hotels this was by far the nicest cleanest hotel room I have stayed in. Beatiful hotel facilities inside. The only negative wad the breakfast. The buscuits were like hockey pucks as well as being out of some other breakfast its. Out of a dozen tables only two had salt and pepper on them. The trash wad overflowing and smelling and no attendant was to be seen. I finally told the front desk clerk that food wad running out andI did not see sn attendant.
October 16, 2013
Rated 1.0 out of 5.0 Poor
My daughter forgot a dress, so we called when we left town and we were told that it was found and would be placed at the desk with a note to pick up when returning to town. Upon returning, it was no where to be found, and the manager refused to return any calls. The next step was a call to regional, and again we received the shrug off. I have been a very loyal HIE customer for years, however at this one they are dishonest, and avoid responsibility. Not to mention VERY over priced for the accommodations. Stay elsewhere, it's worth it for you.
October 8, 2013
Rated 2.0 out of 5.0 by flower26 comfortable beds. dirty rooms
This is still one of the better places to stay in Elko NV. I was very disappointed to see the hotel going downhill over the course of time. The rooms were dirty. Hair on bathroom floor, crumbs and dirt around edges of room. It looked like the night stand is never moved and really Vaccummed around it. The microwave had food globs in in and the stove was dirty. I think housekeeping just does a surface "get by" type of cleaning. Also the furniture in rooms had rips and stains etc.
The lobby and hallways were clean and the breakfast was excellent.
October 8, 2013